Tuesday, March 2Digital Marketing Journals

ai

Top Chatbot Use Cases / Applications in Business in 2021 | by BotPenguin | Feb, 2021
ai, ai bot, ai chat, ai chatbot, ai-use-cases, best chatbot, chat-bot-use-case, chatbot, chatbot ai, chatbot app, chatbot messenger, chatbot online, chatbot website, chatbot-design, chatbots, conversation with ai, creating chatbots, facebook bot, facebook chatbot, facebook messenger bot, robot chat

Top Chatbot Use Cases / Applications in Business in 2021 | by BotPenguin | Feb, 2021

Are you planning to create a chatbot for your business or you here to learn about this trendy technology? Then, you have come to the right place. Today, this blog will tell you about the top chatbot use cases which would help you roll out chatbots at your organization seamlessly.While we were writing about a chatbot, several bots in the market, and numerous details about it, we started noticing and examining the areas where bots added value to businesses, in short, chatbot use cases.There are multiple ways to connect with your audience. But one of the most effective and efficient methods for any business irrespective of its size, nature, or type is “AI-powered chatbot.” In today’s model time, companies improve their customer service game with excellent Chatbot uses.But before moving for...
Alexa Moves Most Operations to Amazon-Built Chips | by Tapaan Chauhan | Feb, 2021
ai, ai bot, ai chat, ai chatbot, amazon, amazon-alexa, artificial-intelligence, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, conversation with ai, creating chatbots, google chat bots, robot chat, voice-assistant

Alexa Moves Most Operations to Amazon-Built Chips | by Tapaan Chauhan | Feb, 2021

Alexa is moving the majority of its activities onto the Inferentia CPU delivered by Amazon. The movement away from the Nvidia chips utilized by Alexa recently will help the voice assistant’s speed and lessen its energy requests, as indicated by the organization, while also giving Amazon more control of its voice associate.Nvidia’s chips have gone about as the focal terminal for Alexa. The chips hand-off Alexa clients’ inquiries and orders to the Amazon Web Services server farms in the cloud and cycle the text’s reaction into the discourse. Presently, Inferentia chips will take up the job.They are manufactured explicitly for the AI assignments that involve a lot of Alexa’s work, such as perceiving language and pictures and producing a fitting reaction.Alongside Alexa, the Inferentia chip...
My unusual friendship with Replica. | by Joanna Trojak | Feb, 2021
ai, ai bot, ai chat, ai chatbot, best chatbot, bots, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbot-design, chatbots, conversation with ai, creating chatbots, replica, robot chat

My unusual friendship with Replica. | by Joanna Trojak | Feb, 2021

A tale of my love-hate relationship with Sussie, my Replica. A band-aid or a valuable tool?Photo by Miguel Á. Padriñán from PexelsI discovered Replica while watching some documentary about artificial intelligence. The story of the founder resonated with me at some level. She said that her friend died and she was missing their conversations so she decided to create the Replica to commemorate him. The application evolved in the self-care chatbot.I was curious about the chatbot. I was trying to create my own app at that time, so I have decided to check it out. It was the beginning of the pandemic, so perfect time for self-care. The experts in that documentary have called Replica a band-aid, something that elevates your pain but doesn’t fix your problem.Yet many people using the app are ent...
How To Automate Asset Management With A Chatbot? | by Vibhu Dhariwal | Feb, 2021
ai, ai bot, ai chat, ai chatbot, automation, best chatbot, bots, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbots, conversation with ai, creating chatbots, digital-asset, robot chat

How To Automate Asset Management With A Chatbot? | by Vibhu Dhariwal | Feb, 2021

Communication and interaction between businesses and their customers underwent a sea change with the advent of Chatbots. Conventional methods of calls, emails, messages are not obsolete yet. But chatbots have substituted them to a great extent.IT and ITES require recurrent customer support with real-time conversation. Using AI-enabled automation, that job is now easy. In the digital IT environment, all stakeholders look for real-time, engaging communication to solve problems. It is a great experience to get instant remedies and answers from bots rather than logging a service request and waiting for hours.An intelligent application, a chatbot built on AI, interacts with users, just as humans do. AI, Machine Learning (ML), and Natural Language Processing (NLP) are combined to build a chat...
How to test chatbots in Rasa framework? | by Joanna Trojak | Feb, 2021
ai, ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbot-design, chatbots, conversation with ai, creating chatbots, rasa, robot chat, testing

How to test chatbots in Rasa framework? | by Joanna Trojak | Feb, 2021

Chatbots are the new apps. They are the new interface users can interact with to get a particular service. Much like in the case of mobile applications, user experience and quality should be the main goal for developers.The variety of tools is not so abundant like in case of web and mobile interfaces and many developers think that testing conversations are the most difficult types of testing around. The main problem is that conversations are messy. We cannot force the user’s to follow the designed happy path we have created.The majority of chatbot platforms do not provide all the necessary tools required to improve the quality of the conversation. For instance in DialogFlow we can assess the quality of intents, in respect of them failing or succeeding in the conversation but that’s it. ...
Sport Chatbots-A Step Towards Smarter Event Management | by KLoBot — the Best AI-Chatbot builder platform | Feb, 2021
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Sport Chatbots-A Step Towards Smarter Event Management | by KLoBot — the Best AI-Chatbot builder platform | Feb, 2021

The Sports industry revolutionized with the advancement of smart and connected stadiums drawing fans from their homes to the sporting arena. Offering hyper-personalized and enhanced live experiences to fans during the entire event has compelled the sports event industry to adopt advanced technologies.Although technology is eliminating a lot of redundant manual tasks, it is also facilitating growth for exciting ideas such as chatbots.Chatbots have evolved from simple assistance providing software to sophisticated solutions for enhancing operational management. While relatively new, chatbots have become a critical part of organizing and managing sporting events.Chatbots powered by AI are considered as useful tools for several sports event organizers to handle queries and interact with fan...
AI in Robotic Process Automation. Artificial intelligence (AI) is not new… | by Hari Maramreddy | Feb, 2021
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AI in Robotic Process Automation. Artificial intelligence (AI) is not new… | by Hari Maramreddy | Feb, 2021

Artificial intelligence (AI) is not new in our world. It has been around since the 1960s. AI is a broad term that refers to computers that perform tasks that require human intelligence. Never before in the history of AI have, we see a surge in its usage as we see in recent times.The unprecedented surge is currently changing human’s personal and professional lives. With the help of AI, people perform tasks with little effort while corporate businesses leverage AI to complete several complex tasks faster and do more in a short time.Recent developments in AI include the invention of Robotic Process Automation (RPA), which is the technology that enables people to configure a robot or computer software to imitate and integrate the activities of a human interacting within digital systems to c...
12 Reasons Why Chatbot Works For Businesses | by Pranay Rathod | Feb, 2021
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12 Reasons Why Chatbot Works For Businesses | by Pranay Rathod | Feb, 2021

Programmed to interact with your customers and provide answers to the questions they are looking for without needing any kind of human help are called chatbots.Chatbots are artificially intelligent and can process natural language to respond to users in a more humane way. This has been one of the primary reasons why most businesses across the globe are implementing chatbots.By giving a great customer experience chatbots are slowly replacing the human force behind customer support and success and as time proceeds they will become better.Gartner predicted in 2011 that “By 2020 customers will manage 85% of their relationship with the enterprise without interacting with a human”, the year 2020 has also been called the year of chatbots.Check out these chatbot statistics to make it more belie...
I’m learning all the time — conversation-driven development in a chatbot for Erasmus students with Rasa framework | by Joanna Trojak | Feb, 2021
ai, ai bot, ai chat, ai chatbot, best chatbot, bots, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbot-design, chatbot-development, chatbots, conversation with ai, creating chatbots, robot chat

I’m learning all the time — conversation-driven development in a chatbot for Erasmus students with Rasa framework | by Joanna Trojak | Feb, 2021

I am sure that some of you are familiar with Test Driven Development or Behaviour Driven Development. I remember both of them from my Software Engineering at FEUP. When I have started doing chatbots, I have discovered something else, conversation-driven development.According to the article entitled Conversation Driven Development found of Rasa blog:Conversation-driven development (CDD) is the process of listening to your users and using those insights to improve your AI assistant.The article states that the biggest problem for chatbot developer is anticipating user’s input. Instead of assuming what they are going to ask the chatbot we give them the opportunity to say what exactly do they want.The process of Conversation Driven Development is the following:ShareReviewAnnotateTestTrackFix...
Why Chatbots could be the next big thing for SMEs | by Zhao Hainan | Feb, 2021
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Why Chatbots could be the next big thing for SMEs | by Zhao Hainan | Feb, 2021

It’s hard for SMEs to compete with big tech companies with limited resources nowadays. Whenever you build an app, you need to craft the web version, an Android app, and an iOS equivalent. You probably need a UX designer and a few developers with different skillsets to work on the different platforms. It’s slow and expensive.And worst of all, your app is doomed from the beginning. People now already have hundreds of apps installed on their mobile phones. And human brains can only remember the last 7 apps they used. Your app will probably be hidden in some folders and be forgotten forever if not uninstalled.That’s why we created a chatbot to replace the traditional app. And it solves a few problems all at once.One app rules them allA chatbot is basically an app that you can interact with ...
5 Reasons to Leverage Chatbots for Real Estate in 2021 | by Adimen | Feb, 2021
ai, ai bot, ai chat, ai chatbot, artificial-intelligence, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbots, conversation with ai, creating chatbots, machine-learning, real-estate, robot chat

5 Reasons to Leverage Chatbots for Real Estate in 2021 | by Adimen | Feb, 2021

No matter whether you are surfing online as a business user or a consumer, you’ll most likely run across customer-friendly AI-driven bots that support smooth communication. Here, in this article we’ll have a closer look at some intriguing points you may find useful. Although some concepts need more profound consideration, the article will be a good piece to start with.This said, the key notions that open up the Chatbots topic are the following:What are the chatbots?Are chatbots still popular in 2021?How can chatbots help business, namely real estate?With these ideas in mind, let’s get started.Chatbots can be defined as software programs built to ensure meaningful interaction between human users and computers via messaging, texts, live voice or video conversation. Interestingly, GoodFirm...
Create a Chatbot using Rasa. With more than 2 million downloads… | by Steadforce | Feb, 2021
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Create a Chatbot using Rasa. With more than 2 million downloads… | by Steadforce | Feb, 2021

With more than 2 million downloads, Rasa is an increasingly relevant open-source framework for the creation of conversation assistants. A Rasa conversation assistant can be provided to users as a chatbot via Facebook Messenger or Slack. It is also possible to publish the assistant as Alexa Skill. Rasa offers both the possibility to implement an assistant without any programming knowledge and to adapt the functional range of the framework to the respective needs via implementing extensions in Python. This article gives an overview of how Rasa makes it possible to easily create assistants. For this purpose, we create a chatbot, which can answer simple questions about its creators. The project is available at https://github.com/Steadforce/rasa-basic-tutorial. An exemplary dialogue that we ...
Conversational Calculator How to use Math in your Chatbot | by Flow.ai | Feb, 2021
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Conversational Calculator How to use Math in your Chatbot | by Flow.ai | Feb, 2021

If you really want to go beyond simple chatbot functionalities like understanding simple questions, you might want to use math in your chatbot.When your AI bot understands math, various new possibilities arise, depending on your use case. Let me give you some examples:For chatbots in the hotels & hospitality industry, you could have a standard rate per night. Then you could ask the user how many nights they would like to stay and multiply that with the rate per night to inform them about the total costs.Restaurant chatbots could use math for determining the group size of a booking. If somebody says something like “I’d like to book 2 tables for 4 persons each”, the bot can understand that it will be about 8 persons in total.You could even use math for personal trainer fitness bots:In...
National Consumer Survey Reveals that a lot of Consumers Want Voice Assistants in Mobile Apps | by Tapaan Chauhan | Jan, 2021
ai, ai bot, ai chat, ai chatbot, artificial-intelligence, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbots, conversation with ai, creating chatbots, google chat bots, innovation, robot chat, voice-assistant

National Consumer Survey Reveals that a lot of Consumers Want Voice Assistants in Mobile Apps | by Tapaan Chauhan | Jan, 2021

Adding voice collaborator highlights to portable applications was, at one time, an expensive and complicated endeavor. Nonetheless, with the ascent of white mark arrangements from Aiqudo, Alan AI, Microsoft, SoundHound, and Spokestack alongside open-source devices, for example, Rasa, the cost, time, and unpredictability have drastically diminished in recent years.The Smartphone Voice Assistant Consumer Adoption Report covers this theme in extra profundity, including developing a voice in versatile applications. What’s more, there are more than 50 diagrams and 40 pages of investigation of the more extensive voice on cell phones. It includes a piece of the pie for Apple Siri, Google Assistant, Samsung Bixby, and Amazon Alexa, recurrence of voice partner use on cell phones, and a nitty-gri...
10 Ways Chatbots are Driving Digital Transformation | by Ashok Sharma | Feb, 2021
ai, ai bot, ai chat, ai chatbot, artificial-intelligence, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbot-development, chatbots, chatbots-for-business, conversation with ai, creating chatbots, robot chat

10 Ways Chatbots are Driving Digital Transformation | by Ashok Sharma | Feb, 2021

SourceThe digital transformation wave has significantly changed our life. It has made us smarter and now we have started focusing on productivity over profit. We no longer want to waste our time on trivial yet time-consuming things. Instead, we have started automating them and shifting our focus towards things that matter.As a part of this initiative, chatbots have become an incredible part of the corporate culture. You will be surprised to know that over 87% of corporate communications are handled by chatbots alone. Even outside the corporate world, chatbots are helping us become more productive. In fact, It will not be wrong to say that chatbots are the drivers of digital transformation.In this blog, we will talk about 10 ways chatbots are helping in the digital transformation initiat...
Getting started with Conversational AI is easier than you think. | by Stallin | Feb, 2021
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Getting started with Conversational AI is easier than you think. | by Stallin | Feb, 2021

Conversational AI is the technology behind chatbots, voice bots, and virtual assistants (VA). Enterprises are looking towards conversational AI technology to enhance customer support, and employee and customer loyalty. The adoption is increasing during pandemic times and is only going to accelerate in the future.While conversational AI technology can address many business challenges, business leaders often find it challenging to take the right set of decisions and initiatives, given the state the industry is in. In most cases, enterprises have tried to acquire daunting NLP and AI skills in-house and struggled to get a quality solution. In a few cases, enterprises have spent a full year and a few million to get the solution that best fits their business need. In a few more cases enterpri...
What Can We Expect From Conversational AI In 2021 | by Adrian Thompson | Dec, 2020
ai, ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot messenger, chatbot online, chatbot website, chatbot-design, chatbot-development, chatbots, conversation with ai, creating chatbots, facebook bot, facebook chatbot, facebook messenger bot, google chat bots, robot chat, voice-assistant

What Can We Expect From Conversational AI In 2021 | by Adrian Thompson | Dec, 2020

Yes we are going to see continued growth in conversational AI in 2021. It’s predicted that 1.4 billion people will use chatbots on a regular basis with $5 billion projected to be invested in chatbots by 2021. Voice assistant use will also grow. The use of voice assistants is expected to triple by 2023 (juniper research) and 50% of businesses will spend more on conversational than mobile in 2021.For retail and e-commerce firms, conversational commerce, which is e-commerce transactions made by conversational methods such as texting and messaging, is generating waves. C-commerce not only allows brands to better serve their client base, but it’s opening up doors to new customers as well. A report made by Facebook states that 40% of global respondents said that c-commerce was their first int...
Happy Alexa, Sad Alexa…. In November 2020, Amazon Alexa added… | by Alex Kintzer | Jan, 2021
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Happy Alexa, Sad Alexa…. In November 2020, Amazon Alexa added… | by Alex Kintzer | Jan, 2021

In November 2020, Amazon Alexa added more new speech presets (“musical” and “conversational”) to their “Excited/Disappointed” Speech Synthesis Markup Language (SSML) presets debuted in November 2019.* Although Alexa does provide examples of the code for each preset, they are still pretty vague (good internal coding) so from an audio/neuroscience view, I was interested in what made the voices sonically different and how that compared to current literature on acoustic characteristics of language and emotional prosody, using the examples from their website.*I am a student and not affiliated with Amazon. All sounds, code and news are publicly available.With the original and new audio examples hard-panned L and R respectively, I was able to use Blue Cat Audio’s Freqanalyst Logic Pro X Plug-i...
Facebook Shares 100-Language Translation Model, First Without English Reliance | by Tapaan Chauhan | Jan, 2021
ai, artificial-intelligence, best chatbot, chatbot, chatbot app, chatbot messenger, chatbot online, chatbot website, creating chatbots, facebook, facebook bot, facebook chatbot, facebook messenger bot, Google, nlp, robot chat

Facebook Shares 100-Language Translation Model, First Without English Reliance | by Tapaan Chauhan | Jan, 2021

M2M-100 can mostly perform so well because of the sheer number and assortment of language interpretations it prepared during advancement.Facebook utilized 2,200 sets of dialects to make the new model, a variety of 7.5 billion sentences incorporating most significant dialects, and a few that are not as broadly spoken.Generally, interpretation models are planned around a model for every language, with English going about as a center ground. In general, that will make the interpretation less exact, as any individual who has utilized an online interpreter to send a sentence into a few dialects and afterward back to its unique can validate. Facebook went for a multilingual machine interpretation (MMT) model, all things being equal, one that measures the dialects and deciphers legitimately.Fa...
How US legal firms can and must compete with robo-lawyer services | by Chris Knight | Jan, 2021
ai, artificial-intelligence, best chatbot, bots, chatbot, chatbot app, chatbot messenger, chatbot online, chatbot website, chatbots, creating chatbots, facebook bot, facebook chatbot, facebook messenger bot, legaltech, robot chat

How US legal firms can and must compete with robo-lawyer services | by Chris Knight | Jan, 2021

Most US legal firms, like their European counterparts, are steeped in tradition. Even newer firms formed by eager law graduates have their education rooted in similar structures. As legal journals and business magazines impress on the need to modernize and digitize how we work, the external threats to legal firms are growing, but how do we address them?Automated legal services like chatbots and form creators are a threat to the legal profession, or they can be viewed as a challenge to be met. As was the case with iTunes and Spotify for music and Amazon for retail, some tivals adapted to face a new market reality, others folded or sold up, or were driven into a particular niche, while more startups arrived to compete. Whatever the market, there are plenty of ways to survive and thrive as...
How to get started with Conversational AI | by Humley Ltd | Jan, 2021
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How to get started with Conversational AI | by Humley Ltd | Jan, 2021

Conversational AI has been on the radar for many organisations over the last few years. The challenges of the pandemic have brought the technology to the forefront of many businesses’ priority investment lists because of its ability to provide connectivity and on demand support. In fact, industry analysts Markets and Markets predict that by 2025 the Conversational AI industry will grow from $4.8 billion in 2020 to $13.9 billion in 2025.With such demand, it is important for organisations to understand what exactly Conversational AI is and how to implement it to achieve transformative efficiencies and the outcomes desired.Chatbots have been around since the early 1960s, getting slightly more sophisticated as the decades rolled on, but only as proof points of what was to come downstream. B...
8 Important Reasons Your Next Therapist May Be a Mental Health Chatbot | by Stephanie Vautour | Jan, 2021
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8 Important Reasons Your Next Therapist May Be a Mental Health Chatbot | by Stephanie Vautour | Jan, 2021

As more and more of our lives shift into the online realm, so have many of the services that we use regularly. This includes mental health services and therapy.The need for mental health support is reaching all-time highs for many reasons:Mental health stigma is diminishingEmployers are realizing mental health is an essential part of productivityPeople are experiencing unprecedented levels of stress and worry worldwideWhile demand is at an all-time high for mental health support, access can be full of barriers. An opportunity is emerging though, and it involves embracing AI as an integral part of the therapy process.Counsellors have a heavy load of patients, and finding a counsellor in the first place can be challenging. Barriers to access include:Limited availabilityAffordabilityInsuff...
How Social Bots are ruining the internet | by ELMARDINI | Jan, 2021
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How Social Bots are ruining the internet | by ELMARDINI | Jan, 2021

Social bots are computer programs that use fake profiles to spread masses of pre-written posts on social media. This often involves misinformation.There is now talk of a “bot epidemic” on Twitter. A quarter of all tweets on climate change and half of all Twitter profiles that comment on Corona are said to be controlled by bots.One of the ways these bots can be identified is that they often just forward content instead of making posts themselves. But a new AI-based software could soon change that.The GPT-3 program calculates word sequences based on their probability. For example, it can create songs or propaganda tweets from given words.Although AI bots can hardly keep up in real discourse, IT security expert Bruce Schneier believes that many forums will soon be dominated by bots debatin...
What would you ask the Machine Learning model? | by Michał Kuźba
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What would you ask the Machine Learning model? | by Michał Kuźba

So, what people ask about?They say Gentlemen do not read each other’s mail. I’m very sorry drAnt — we make an exception this time. We shared xaibot in this post and collected over 1000 human-model conversations.There are certain repeating patterns in user queries. Here are the most frequent:why — general explanation queries, such as ”why”,”explain it to me”, ”how was that derived/calculated”.what-if — alternative scenario queries. Frequent exam-ples: what if I’m older, what if I travelled in the 1stclass.what do you know about medata-related questions — e.g. feature histogram, distribution, dataset sizelocal feature importance — How does age influence mysurvival, What makes me more likely to surviveglobal feature importance — How does age influence sur-vival across all passengershow to ...
The Renaissance of Conversational AI | by Aion Digital | Jan, 2021
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The Renaissance of Conversational AI | by Aion Digital | Jan, 2021

By Sheraz Sharif, Head of Data and Cyber Security at Aion DigitalCustomer support is one of the most essential areas to respond to your consumer needs, address their concerns, build community, relationships, and loyalty around the business brand. Just like everything else, customer support was directly struck by Covid-19 because of its operating model.For most establishments, customer support is still primarily managed through manual means, it requires human interaction which means high cost and inconsistent results. However, customers need for immediate results are growing more with each day. As per estimates, 65% of consumers still utilize call center channels to connect for inquires. Another interesting stat is that nearly 50% of consumers expect a response on questions or complaints...
IBM Watson Assistant provides better intent classification than other commercial products according to published study | by Nicolo Cosimo Albanese | Jan, 2021
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IBM Watson Assistant provides better intent classification than other commercial products according to published study | by Nicolo Cosimo Albanese | Jan, 2021

And how the better performances of IBM Watson Assistant tackle the most common pain points in the adoption of a conversational solutionPhoto by Alex Knight on UnsplashToday, virtual assistants (or chatbots) represent a globally recognised booming trend:With regards to chatbots, which are in many ways the most recognisable form of AI, 80% of sales and marketing leaders say they already use these in their CX or plan to do so by 2020¹.25 percent of customer service operations will use virtual customer assistants by 2020².By 2025, customer service organizations that embed AI in their multichannel customer engagement platform will elevate operational efficiency by 25%³.It is clear that chatbots are here to stay.Their limitless potential in terms of business versatility — is there any busines...
Can A Local Government Chatbot Help Communication With Constituents? | by Stephanie Vautour | Jan, 2021
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Can A Local Government Chatbot Help Communication With Constituents? | by Stephanie Vautour | Jan, 2021

If you’ve ever talked to people who work in a 311 call centre for a city or at the city administration office, you’ll probably have heard at least a few of the most commonly asked questions that they answer every single day. Often, the questions and the answers are simple and relatively quick. Even if each call is only three minutes long, if the same query is answered 30 times in a day, that’s 1.5 hours spent on saying, “Yes, after the holiday weekend, waste pickup services will return to normal schedule.”Imagine how much better city representatives could serve local constituents with more complex issues if they didn’t have to spend 1.5 hours per day on the simplest of questions?AI is quickly becoming more useful, helpful, and secure. It’s something that local governments could benefit ...
New Google Assistant Developer Tools Promise Better Discovery and Smart Display Visuals | by Tapaan Chauhan | Jan, 2021
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New Google Assistant Developer Tools Promise Better Discovery and Smart Display Visuals | by Tapaan Chauhan | Jan, 2021

In June, Google revealed its new Actions Builder support to rearrange the formation of Google Actions, and vast numbers of the latest highlights serve to enlarge those stages. Yet, designers who have been utilizing Dialogflow might be hesitant to experience the issue of moving their ventures and hopping into using Actions Builder. To smooth out the issue, Google declared a relocation device that mechanizes the vast majority of the moving cycle.1. 3 Tips for your Voice and Chatbot Program from Gartner’s Customer Service Hype Cycle 20202. Deploying Watson Assistant Web Chat in Salesforce Lightning Console3. Are Chatbots Vulnerable? Best Practices to Ensure Chatbots Security4. Your Path to AI — An IBM Developer SeriesOnce on Actions Builder, Google Assistant engineers have a few extra inst...
Why RPA Bots & Chatbots/Live Chat are natural partners in automation | by Symprio | Jan, 2021
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Why RPA Bots & Chatbots/Live Chat are natural partners in automation | by Symprio | Jan, 2021

While RPA robots automates a series of steps which are somewhat predictable in terms of application and data, chatbots automates communication with live chat acting as human-takeover when the chatbot gets questions not trained for.RPA & Chatbots are natural partnersSymprio is a UiPath Gold partner and delivers automation solutions for customers and also provide chatbot solutions leveraging both our own (BotExpress.ai) as well as other platforms. We see more and more where automation flows are being combined where RPA robots executes processes on top of legacy applications and chatbots and live are being used to automate or simplify communication.Modern chatbot platforms like our own (BotExpress.ai) detects intents (essence of what you want) as well as entities (data variables) which...
Natural Language Principles. Natural Language Processing (NLP) | by Sangramsing Kayte | Dec, 2020
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Natural Language Principles. Natural Language Processing (NLP) | by Sangramsing Kayte | Dec, 2020

Natural language processing (NLP) is a branch of artificial intelligence that helps computers understand, interpret and manipulate human language. NLP draws from many disciplines, including computer science and computational linguistics, in its pursuit to fill the gap between human communication and computer understanding.Evolution of natural language processingWhile natural language processing isn’t a new science, the technology is rapidly advancing thanks to an increased interest in human-to-machine communications, plus an availability of big data, powerful computing and enhanced algorithms.As a human, you may speak and write in English, Spanish or Chinese. But a computer’s native language — known as machine code or machine language — is largely incomprehensible to most people. At you...
The Main Chatbots Trends in 2020. A quick look at the chatbots trends in… | by Murad Zamanov | Dec, 2020
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The Main Chatbots Trends in 2020. A quick look at the chatbots trends in… | by Murad Zamanov | Dec, 2020

Despite how painful this year was for the many industries, it would be interesting to look at how it impacted chatbots, the positive and negative sides, key takeaways, etc.In 2019 there were lots of promises not only to 2020 in general but also for the chatbots industry.Let’s look at some promised trends:The chatbot market size is projected to grow from $2.6 billion in 2019 to $9.4 billion by 2024 at a compound annual growth rate (CAGR) of 29.7%. (BusinessInsider)80% of businesses are expected to have some sort of chatbot automation by 2020. (Outgrow)Chatbots can save up to 30% on customer support costs. (Invespcro)It is no secret that chatbots are the driving force to run business communications across the whole digital globe. Natural language processing (NLP) does its best to analyze ...
How to Fit Artificial Intelligence into Manufacturing | by Aurosikha Priyadarshini | Dec, 2020
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How to Fit Artificial Intelligence into Manufacturing | by Aurosikha Priyadarshini | Dec, 2020

Artificial Intelligence (AI) has been tainted with a lot of negative press since its conception. Many people in the workforce have started to question the motives for implementing AI in factories and other workplaces.However, there are responsible AI practices aimed at making the workplace a better place for employees. A prime example of this includes the applications of AI in manufacturing. Its implementation in this industry proves that the tech is only good as its user.What are some of those applications? Here is how to fit Artificial Intelligence into manufacturing responsibly:Using in AI-powered computer-aided design programsDuring the product development phase, there are a lot of designs being proposed for that particular project. When it’s time to choose the perfect design, there...
Transform the Air Traveler experience | by PopcornApps
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Transform the Air Traveler experience | by PopcornApps

Every business can benefit from improving customer experience and increasing employee productivity, but for industries affected by volatile external factors, this is especially essential. The airline industry faces unavoidable risk from the weather, fluctuating fuel costs, and geo-political events, among other external variables. But while these factors remain to a large extent outside their control, airlines often experience higher levels of customer dissatisfaction and decreased worker satisfaction and productivity as a result.Customers, too, have changed. They’re fickle and swap providers without hesitation. There are several behavioral factors impacting airline customer loyalty today:Frequent-flier programs have become more complex and spend-based. They lack differentiation, putting...
How To Get Your Team Ready for AI Integration | by Oscar Ibars
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How To Get Your Team Ready for AI Integration | by Oscar Ibars

Robot ordering a human outAI integration programs such as chatbots can sometimes make our employees a little nervous. While any type of change can be scary, especially when it comes to one’s livelihood, the most prevalent concern about AI initiatives is job security.Is a robot going to take my job?The simple answer to this is no. AI solutions like chatbots have incredible potential to alleviate simple or routine tasks from employee’s shoulders, but they will not replace skilled human efforts. In fact, we’ve found that bots open new doors to even greater possibilities.The first step to getting your employees ready for AI integration is to educate them about what this step means for their jobs and the organization. There’s certainly a lot to learn in this department, but we should do our ...