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Top 5 Ways Intelligent Virtual Assistants Augment Customer Contact Centers in Europe | by Gina Shaw | Dec, 2022
In today’s fast-paced, digital-first world, customer needs and expectations continue to rise, raising the demand for customer contact centers all over the globe.In Europe, particularly, the change in customer demographics and the growing popularity of e-commerce has led to increasing pressure on contact centers for customer support. Here, companies, small, medium, and large, believe in focusing on their core operations; hence, Europe is one of the biggest markets that is outsourcing contact center operations.The call center outsourcing market share in Europe is expected to increase by USD 3.73 billion from 2021 to 2026, and the market’s growth momentum will accelerate at a CAGR of 3.53%. The retail, IT, and telecom sectors will be the most significant drivers of contact center outsourcing ...
