Saturday, October 16Digital Marketing Journals

conversational-ai

How to set up the fundamentals of your Chatbot Testing in 2 minutes | by Nikolett Torok | Oct, 2021
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How to set up the fundamentals of your Chatbot Testing in 2 minutes | by Nikolett Torok | Oct, 2021

With the emergence of chatbots, many workplace roles have changed and in many cases new ones have been born. As sad as it is, but a conversational AI tester is not one of them (yet). Of course there can be several reasons behind this:Lack of resources (human, financial)Lack of expertise (knowledge in Test Automation)The general belief that Testing only comes in the picture after deployment (wrong)Management does not recognize the importance of QATherefore, Testing remains still in the background, as the “necessary evil”, which consumes resources and money.It almost does not matter what technical or role background we had, Chatbot Testing will force us to leave our comfort zone, build up extra knowledge and to learn new expressions and methods.We, at Botium, have decided to make things e...
How’s it like to Coexist with a Conversational AI, aka a Chatbot? 🙂🤖 | by Intumit AI | Oct, 2021
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How’s it like to Coexist with a Conversational AI, aka a Chatbot? 🙂🤖 | by Intumit AI | Oct, 2021

2. How can Intumit SmartRobot solve your problem?Imagine a scenario in which you’re about to return a defective product and you’re looking for a quick answer on how to return it (assuming that the company doesn’t have a FAQ page), and you needed to wait for 5 minutes before getting a reply.Not time-friendly at all, right? 🥺Here’s where Intumit SmartRobot comes in!Smiling SmartRobotA chatbot can reply and give you the most relevant answer in 5 seconds! That reduces your waiting time by 60 fold! ⌛️Aside from giving you a definitive answer, Intumit SmartRobot can even provide you with several suggestions that you might need or be interested in. 😄Such as cashback policy, product swap policy, and many more. Even if a company does have a FAQ page, navigating thro...
Conversation Design: Ethics and Inclusivity in the Design Process | by Master Of Code Global | Sep, 2021
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Conversation Design: Ethics and Inclusivity in the Design Process | by Master Of Code Global | Sep, 2021

Ethics in conversation design refers to the consideration of moral principles when designing and developing AI experiences. This is a topic that is not often discussed as part of the design process, perhaps because it’s difficult to talk about, or maybe is often ignored. Conversational technologies can be influenced by the biases of their creators and it’s important to consider this to ensure our designs are inclusive and transparent.Technology made by humans is subject to the same risks and flaws as humans, and it’s naive to think that our social ills will disappear in the technology we create.— Tarah Knaresboro, Conversation DesignerSo what does that mean? Let’s look at 3 things to consider when designing for ethics and inclusivity:Conversation Design: 3 Things to Consider When Design...
Voice Assistant Use Cases: Business Implementations of VUIs in 2021 | by Master Of Code Global | Sep, 2021
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Voice Assistant Use Cases: Business Implementations of VUIs in 2021 | by Master Of Code Global | Sep, 2021

Amazon’s Alexa, Apple’s Siri, Microsoft’s Cortana, and Samsung’s Bixby may be the flag bearers of voice assistants (VAs) but the technology itself is no longer limited to megacorporations. Instead, it is finding its way to numerous enterprise-level applications. This new wave of adoption is evident in recent statistics too:Global Banking and Finance Review reported that 88 percent of global business leaders think that voice assistant technology has the potential of growing their businesses.On the consumer side, a survey from Google reported that 72 percent of Google Pixel’s users use the phone’s AI voice assistant daily.Additionally,52 percent of those consumers expressed that they would like to receive information about various products and brands via voice assistants.Artificial intell...
Conversational AI in Healthcare: The Path Towards an Intelligent Care Delivery | by Enterprise Bot | Aug, 2021
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Conversational AI in Healthcare: The Path Towards an Intelligent Care Delivery | by Enterprise Bot | Aug, 2021

The year 2020 witnessed significant upheaval in the healthcare sector. When the entire world moved in shelter-in-place situations, healthcare facilities were struggling to meet rising patient demands and assist them with virtual treatment or remote care. They were overwhelmed by the number of COVID-19 patients, creating major constraints on space, supplies, and staff. This made people realize all around the world the importance of next-gen digital healthcare systems. This need for cutting-edge technological solutions prompted the development of Artificial Intelligence in healthcare.Now more than ever, patients and specialists are expecting a digital-first way that will streamline operational workflows and improve the quality of care. Before pandemic digital transformation initiatives ar...
5 Ways Email Virtual Assistants Elevate Customer Shopping Experience | by Enterprise Bot | Sep, 2021
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5 Ways Email Virtual Assistants Elevate Customer Shopping Experience | by Enterprise Bot | Sep, 2021

Have you witnessed the rapid growth of digital shopping assistants post-pandemic, across voice, email, or chat?No doubt, email is till date one of the most popular channels for customer service. Though new digital channels have emerged, more than 60% of customers still prefer utilizing emails and webforms to get in touch with enterprises. It is anticipated that email use will rise by 2 to 3% every year through 2023.There’s no ambiguity that COVID-19 has changed buyer conduct and brought about many difficulties for retailers. Most consumers today look forward to online shopping for everything instead of visiting brick-and-mortar stores. As online retail and ecommerce sales are growing by leaps and bounds, how do you keep up with the high influx of customer emails?As indicated by a 2019 r...
Multimodal Conversation Design Tutorial (Part 2): Best Practices, Use Cases and Future Outlook | by Master Of Code Global | Sep, 2021
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Multimodal Conversation Design Tutorial (Part 2): Best Practices, Use Cases and Future Outlook | by Master Of Code Global | Sep, 2021

Welcome to part 2 of our tutorial on multimodal conversation design. In part 1 we learned about the basics of multimodal design and its related inputs and outputs. Today we’ll dive into contextualized best practices, review a common use case and discuss what the future might hold for multimodal conversation design.Context in multimodal conversation design is essential. We can’t just think in chat, or just think in voice, or visuals alone. We have to think about how they complement each other and which one best serves the user in any given moment. Where is the user? What are they trying to accomplish? These should be the main considerations when working with multimodal design.Knowing where users are while they progress through different steps of their journey can reveal both pain points ...
The biggest pain points in using chatbots | by Nikolett Torok | Aug, 2021
ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbot-development, chatbots, conversation with ai, conversational-ai, creating chatbots, customer-experience, robot chat

The biggest pain points in using chatbots | by Nikolett Torok | Aug, 2021

Chatbots are — lead generators, help desks, customer services, reinforcements for brand recognition and so on… but what if customers intentionally avoid talking to your bot? What are the pain-points? What are the biggest impediments for them to interact with your precisely designed “colleague”? How to overcome the bias against chatbots that results from bad experience?In hopes of answering these questions, we conducted a survey at Botium to see exactly what “chatbot-refusers” think and what is their first choice of information source. We tried to assess their general experience and how they feel towards different types of chatbots. I discuss the results of the survey and provide insight into people’s likes and dislikes when interacting with chatbots. These results will hopefully help yo...
3 Reasons Why WhatsApp is the Future of Commerce | by Haptik | Sep, 2021
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3 Reasons Why WhatsApp is the Future of Commerce | by Haptik | Sep, 2021

With 2 billion users and counting, WhatsApp is the world’s largest messaging platform. People across 180 countries use the app to communicate with their friends, families, and co-workers through swift and seamless messaging. And with the launch of the WhatsApp Business API in 2018, it has become a valuable customer engagement tool for brands — with over 5 million businesses using WhatsApp to engage and serve customers.As WhatsApp continues to expand the range of services it offers businesses, it is increasingly being seen not just as an engagement tool, but a platform to enable conversational commerce as well. This has given rise to the concept of ‘WhatsApp Commerce’ — offering and selling products and services to customers using WhatsApp as the primary channel.There are a number of fac...
AI Chatbot : Transforming Customer Experience in Southeast Asia | by Haptik | Sep, 2021
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AI Chatbot : Transforming Customer Experience in Southeast Asia | by Haptik | Sep, 2021

In a digitally transforming era like 2021, artificial intelligence (AI) has become increasingly capable of driving customer experience across various business functions, making human tasks not only easier but also more efficient and cost-effective. After the rising need for virtual support post-pandemic, AI-driven virtual assistants and chatbots had to become more powerful with advanced NLP engines, automated diagnosis systems, and machine learning algorithms.As a result, AI chatbots nowadays play a significant role in assisting customers virtually across different industries while improving CX for businesses. Not only in developed nations like the US, UK, and Europe, AI Chatbots have become the buzzword in Southeast Asian countries too. Leading brands in Singapore, Malaysia, Indonesia,...
AI Voice Assistants: 9 Key Predictions For The Future Of Technology | by Master Of Code Global | Aug, 2021
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AI Voice Assistants: 9 Key Predictions For The Future Of Technology | by Master Of Code Global | Aug, 2021

With nearly 1 in 4 U.S. adults already having a smart speaker in their home, voice assistants and conversational AI are quickly increasing in popularity in most major markets and becoming a normal part of people’s lives around the world.Systems like Alexa and Google Home have created a new field of research in cognitive science that examines the effects of conversational devices interacting with users. The widespread availability and increasing adoption rates have also contributed to consumer behavior trends and purchasing patterns — from voice assistants becoming ubiquitous to people spending more on home improvement projects and the growing use of mobile devices as digital assistants.In this article, we’ll take a deeper look at this field and explore 9 of the most important prediction...
Serendipity: Reverse Discovery of Conversational AI | by Pooja Sarkar | Aug, 2021
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Serendipity: Reverse Discovery of Conversational AI | by Pooja Sarkar | Aug, 2021

This post is part of a series of articles. It comes as a reflection of my digital journey with passion for application, automation, and the benefits they can bring. As I stay tuned to discovering (or rediscovering) how customer channels are evolving to impact our customer’s experience — either simplifying their interaction or making a bad service experience. These articles have been written with the aim of re-experiencing some of the key accomplishments from the past, that gives newfound meanings today.When did it happen?In 2008, I was working for one of the largest telecom service providers in India (present day Vodafone Idea). I was driving a large and complex business transformation program in customer experience area. During the ideation workshops, me and my colleagues were applying...
Top 5 Examples of Conversational User Interfaces | by WotNot | Jul, 2021
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Top 5 Examples of Conversational User Interfaces | by WotNot | Jul, 2021

Conversational User Interface (CUI) is an artificial interface with which you can communicate to either ask questions, place orders or get information.Top-notch CUI’s offer a more human-like conversation. This helps in bridging the gap between physical and online conversations.Many companies have started understanding the importance of conversational AI by incorporating them into their marketing strategies. Statistics show that automated conversational marketing companies witnessed a 10% increase in revenue within 6–9 months.Even from a customer’s point of view, 86% of online buyers preferred quick and immediate customer support, which chatbots for small businesses provide.There are two main types of CUI’s. First is the chatbots where the interaction and communication take place in the ...
Register an Inbenta Chatbot to Botium Box | by Attila Ujj | Aug, 2021
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Register an Inbenta Chatbot to Botium Box | by Attila Ujj | Aug, 2021

Our comprehensive test suite has been expanded with another connector so that you can take advantage of the benefits offered by Botium even if you are developing your chatbot with Inbenta. The following short blog post shows you how to connect your Inbenta chatbot to Botium Box in 2 easy steps!First, we need the API key and the secret key of our Inbenta chatbot:You can read about the Inbenta credentials here.You have to use these credentials in order to establish the connection in the Botium Box. The first step is to push the register new chatbot button in Botium Box.Fill the form with the credentials you found in your Inbenta platform.1. How Conversational AI can Automate Customer Service2. Automated vs Live Chats: What will the Future of Customer Service Look Like?3. Chatbots As Medic...
Future of Customer Engagement: Conversational AI & Rise of Virtual Buddy | by mohammad hossain | Aug, 2021
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Future of Customer Engagement: Conversational AI & Rise of Virtual Buddy | by mohammad hossain | Aug, 2021

Evolving consumer needs driven by an ever-increasing proliferation of technology in their lives has created a connected world that is independent of any time constraints, seamless access to a business’s service and support operations is the consumer demand of the hour. Almost 3/4th customers of any website, App, or digital platform consider valuing their time as paramount in any customer service that companies can do.The advent of new digital technologies and rapid adoption of advanced electronic devices are driving the focus in realizing solutions for improving customer experience. Consumer User Experience has become the major focus of enterprises. In fact, companies across industries that focus on improving CX are reporting an increase in annual revenue.The desire to meet the expectat...
My 5 steps for creating a chatbot | by Samuel Ronce | Aug, 2021
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My 5 steps for creating a chatbot | by Samuel Ronce | Aug, 2021

Before you start building your chatbot, you need to decide how you want to use it. Is it going to be an interactive customer support tool, or a tool to help your sales team generate leads?Once you’ve decided how you want to use your chatbot, the next step is to build a prototype. This is basically a working model of your chatbot that you can try out and ask people for feedback on.It’s a good idea to build a prototype before you start coding, because it gives you a better understanding of how your chatbot will work and helps you to spot any problems in the user experience early on.If you want your chatbot to have a more natural and conversational feel, it’s a good idea to use a combination of dynamic responses and canned responses.Canned responses are pre-made responses that you can use ...
How To Use A Chatbot & VoIP Together For Better Customer Service? | by Vibhu Dhariwal | Aug, 2021
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How To Use A Chatbot & VoIP Together For Better Customer Service? | by Vibhu Dhariwal | Aug, 2021

The advancement of the Internet has brought changes in almost every field. One of those changes is the shift of customer support to the Internet. Email support, live chat, chatbots, and conversations on social media are just some of the countless examples of virtual customer service.With a bit of help from artificial intelligence, companies are skyrocketing their customer support to a whole new level. Artificial intelligence helps place various customer support channels on one single platform, and it easily automates the tasks that traditionally consumed a lot of human time. Managing customer support has become very easy for companies, and as far as the customers are concerned, they get a seamless user experience at every support channel.Does this automation mean that we should move on ...
Chatbot Today, Conversational AI Agent Tomorrow | by Fountech Ventures | Aug, 2021
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Chatbot Today, Conversational AI Agent Tomorrow | by Fountech Ventures | Aug, 2021

By Soffos TeamThe premature adoption of inadequate technologies can often do more harm than good. One of the most apposite examples is the frequently misguided espousal of basic ChatBot solutions in an increasingly digital-first landscape.ChatBots have been around for a long time, having grown from Interactive Voice Response (IVR) systems from over 20 years ago. But with businesses progressively shifting online over the past few years (in particular the past 18 months), organizations everywhere have been on the hunt searching for solutions that can reduce the volume of costly, time-consuming digital interactions with customers. Yet traditional ChatBots have infamously underperformed in terms of user experience. More often than not, these Bots will continue to pass a query to an employee...
Haptik enables India to Download Vaccination Certificate | by Haptik | Aug, 2021
ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbots, conversation with ai, conversational-ai, coronavirus-update, creating chatbots, customer-experience, robot chat, Whatsapp

Haptik enables India to Download Vaccination Certificate | by Haptik | Aug, 2021

The COVID-19 pandemic changed everything around us. As we look back, we cannot imagine the magnitude of changes it has brought to the whole world! While it boosted the pace of the digital revolution, it also took the lives of many innocent people.We applaud the tireless efforts of the healthcare department that has worked round the clock (literally) to ensure the health and safety of its citizens. We cannot compare ourselves with the work done by them, but we take immense pride in helping the nation fight another critical battle — a battle against rumors, myths, and misinformation.To facilitate this efficient and timely information dissemination process, Haptik developed the MyGov Corona Helpdesk — the official Government of India chatbot to answer queries about the COVID-19 pandemic.We...
Conversational AI — Why, How, What, and Where. | by WotNot | Aug, 2021
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Conversational AI — Why, How, What, and Where. | by WotNot | Aug, 2021

Conversational Artificial Intelligence ( AI) is the process that utilizes Machine Learning to interact with customers in a way that feels organic and customized. The following sections inform you about conversational AI, its functionality, ways to implement it, and where to find it. In short, it discusses the four key W’s of Conversational AI — Why, How, What, and Where. Explore this article to seek answers to all your queries and gain a perspective about the fundamentals of Conversational AI.IntroductionConversational AI (Artificial Intelligence) has revolutionized the customer service landscape. Chatbots and virtual agents are examples of conversational AI that has completely changed the customer service experience.Conversational AI congregates three individual technologies — a voice ...
Build smart hospitals with AI healthcare assistants: Optimize Efficiency & ROI | by Enterprise Bot | Jul, 2021
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Build smart hospitals with AI healthcare assistants: Optimize Efficiency & ROI | by Enterprise Bot | Jul, 2021

Today, innovation is viewed as the main impetus behind enhancements in healthcare. When you take a gander at the pace of progress and ongoing developments, many think that it’s hard not to concur with that perception. Healthcare is evolving. It is getting more coordinated with innovation consistently, making healthcare organizations reexamine their way of business. Digital healthcare today will consistently rely on providing patients with the most ideal care delivery. However, as patient expectations change, hospitals and clinics should be proactive in adopting next-gen technologies like AI healthcare assistants to deliver a fully engaged patient-focused experience.While some are slow in implementing technologies such as conversational AI, NLP, robotic process automation, etc. in health...
CX Transformation with AI Chatbots is not a “One-Size-Fit All” Approach | by Haptik | Jul, 2021
ai bot, ai chat, ai chatbot, artificial-intelligence, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbots, conversation with ai, conversational-ai, creating chatbots, customer-experience, nlp, robot chat

CX Transformation with AI Chatbots is not a “One-Size-Fit All” Approach | by Haptik | Jul, 2021

Businesses now realize the need for a customer-centric approach to transforming their customer experience (CX). According to the Zendesk Customer Experience Trends Report 2021, 75 percent of company leaders agreed that the global pandemic accelerated the acquisition of new technologies to get customer-centricity right.But, there are challenges too.Some of the businesses don’t have the systems and technology to segment and profile customers.Some lack the processes and operational capabilities.Some of them don’t have all of the components in place to claim they are customer-centric.Few don’t know what their customers expect and how they want to interact with the business — not the products, features, or revenue model.However, in the digital-first world, social messaging is the dominating ...
Chatbots Powered by Conversational AI for Enterprises | by Nuacem AI | Jul, 2021
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Chatbots Powered by Conversational AI for Enterprises | by Nuacem AI | Jul, 2021

Conversational AI for EnterprisesChatbot space is diverse and there is a huge list of chatbots that are being used in various areas. Recently, Enterprise chatbots are picking up popularity and are the newest AI chatbot that is receiving wide attention.Till now, you might have heard about AI chatbots for customer service that responds to users’ queries and routes requests to agents.Think the same but replace the customers with employees of an organization and you basically would get an enterprise chatbot.There are a lot of advantages for enterprise chatbots, but there are many challenges too. In this Guide, let us discuss all the important aspects of Conversational AI Chatbots for an enterprise.We start with a brief discussion of what chatbots are and how they work, then understand clear...
Conversing with chatbots: DialoGPT | by Akíntúndé Ọládípọ̀ | Jul, 2021
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Conversing with chatbots: DialoGPT | by Akíntúndé Ọládípọ̀ | Jul, 2021

Source: What is a Chatbot and is it Better than a Human? | Tulie Finley-MoiseIn a previous module, we examined language models and explored n-gram and neural approaches. We found that the n-gram approach is generally better for higher values of N but this may be constrained by available compute resources. There was also the concern about the lack of representation for n-grams not present in the training corpus. On the other hand, applying subword tokenization methods such as Byte Pair Encoding and Wordpiece, recent neural approaches are able to resolve the issues with n-gram language models and show impressive results.We also traced the development of neural language models from feedforward networks that rely on word embeddings and fixed input length to recurrent neural networks which a...
Choosing Best Use-Cases For Your Chatbot | by Haptik | Jul, 2021
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Choosing Best Use-Cases For Your Chatbot | by Haptik | Jul, 2021

When Artificial Intelligence (AI) became viable for enterprises, it was only a matter of time before businesses turned to AI-powered IVAs and Chatbots as smarter conversational solutions to meet the ever-growing customer expectation.Earlier, customers struggled to interact efficiently with brands. There were few pain points like long wait times, inefficient customer service, lack of personalization, etc. But now, the customer experience landscape tells a surprisingly different story. Innovations in artificial intelligence have changed the way businesses used to communicate with their customers.According to Accenture’s Global Consumer Pulse survey, 23% of US consumers said that their expectations from customer service are now higher than a year ago, and they are expecting faster customer...
Conversational AI in Healthcare: 2 Key Use Cases | by Haptik | Jul, 2021
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Conversational AI in Healthcare: 2 Key Use Cases | by Haptik | Jul, 2021

If there is a silver lining somewhere with the COVID-19 pandemic engulfing the globe, it’s that we have been forced to introspect on the healthcare sector, both public and private, and whether it has the tools it needs — not only to deal with such crises, but to ensure the best possible healthcare outcomes even under normal circumstances.There can be no substitute for the inspiring efforts of doctors, medics and other healthcare providers, as the current crisis has demonstrated. But technology can play a key complementary role, enabling them to focus their energies more effectively, and amplifying the impact of their work.Conversational AI has proven to be highly beneficial to a number of sectors. Chatbots and virtual assistants offer a seamless and engaging conversational interface tha...
The importance of using Conversational AI in Marketing & reasons to consider it for your Brand | by Ipervox | Jun, 2021
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The importance of using Conversational AI in Marketing & reasons to consider it for your Brand | by Ipervox | Jun, 2021

Digital-first marketing is a growing trend, even if you think you’re miles ahead of your competition. What you might be missing is conversational AI.The conversation is the defining element of a digital-first customer experience, and a major shift in the way businesses communicate with customers. Artificial intelligence has led to an evolution of customer service that’s more human than ever before, and customers are beginning to expect much more from their interactions with businesses.Conversational marketing allows companies to interact with their customers and prospects in the most personal way. Conversations between brands and their customers online facilitate the building of relationships and trust. This technology is proven to generate a happier environment for both the customer an...
Reshape your digital transformation strategy using Low-Code platforms | by Enterprise Bot | Jun, 2021
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Reshape your digital transformation strategy using Low-Code platforms | by Enterprise Bot | Jun, 2021

In today’s digital-first business landscape, speed and agility are the keys to thrive in the market and outpace the competition. Still, many organizations lack the right technologies and processes that can speed up their operations, ensure compliance & accuracy, and scale-up production. Leading enterprises have been leveraging low-code platforms to close major operational gaps in their existing business processes by digitizing manual, time-consuming spreadsheet works. Moreover, organizations worldwide have been focusing on API-level integrations while kicking off their automation journey to ensure seamless connectivity to their core business applications with advanced options like free flow and data sync.Be it self-developing an app by a business user or reducing hand-coding for dev...
How NLP and intents work in customer support automation | by Table Duck | Jun, 2021
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How NLP and intents work in customer support automation | by Table Duck | Jun, 2021

Customer support automation is a hot topic. It saves your business time and money by automating conversations with customers, while still providing a great customer experience. How customer support automation works and how it uses smart technology like NLP and intents is explained in this article. NLP stands for Natural Language Processing. It’s a technology that is used for analyzing human language, either spoken or written. Every sentence is analyzed and scored using Artificial Intelligence and statistical models.These models use previous sentences as a reference and look at the probability that a new sentence is pretty much the same. Let me give you an example. In the database we have the sentence: “I want to know the status of my order”.The intent of this sentence is order_status an...
AI enabled chatbots to create stellar automated customer support experiences | by Table Duck | Jun, 2021
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AI enabled chatbots to create stellar automated customer support experiences | by Table Duck | Jun, 2021

Chatbots are on the rise and here to help make lives of people and businesses easier. Especially in customer support, chatbots are often used to help answer customer inquiries. However, chatbots are not always as good as we hope them to be. Frustrating and rigid question/answer flows ruin the customer experience and are hurting your brand reputation. Setting up a chatbot can also become very expensive and time consuming.This article helps you to understand the different chatbot degrees for customer support and what pitfalls to be aware of when implementing a chatbot in your customer support.When looking at chatbot and customer support automation, there are two axes you have to look at.The first axis is the degree of humanity in the conversation. On the far left you have chatbots that ar...
The FUTURE of Conversational Marketing is NOW — How Chatbots Can Scale and Automate your Customer Experience? | by WotNot | Jun, 2021
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The FUTURE of Conversational Marketing is NOW — How Chatbots Can Scale and Automate your Customer Experience? | by WotNot | Jun, 2021

IntroductionOver the past few years, many businesses and companies have reaped the benefits of technological advancements, especially in the field of Artificial Intelligence. 86% of companies agree that AI will be an established and recognized technology in their firms in 2021.As a result of these advancements, customers have increased their expectations too. With all the industries going behind a screen, where everything is available at the click of a button, the only thing that lacks from making the customer experience whole is a personalized touch.Customers expect to get instant solutions to their problems and queries rather than having to wait even a few minutes for it. Businesses lose almost 75% of their customers due to long waiting hours.A chatbot for a website uses the power of ...
A quick guide on conversation management and how to build a chatbot? | by Mitusha Arya | Jun, 2021
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A quick guide on conversation management and how to build a chatbot? | by Mitusha Arya | Jun, 2021

Employee 1: Don’t you think we need a chatbot?Employee 2: Do we?Employee 1: Well, it’s trending and every other company has one.Employee 2: Is it really that important? Do we really have the budget and resources to manage it?If you have had this conversation with someone “You are not alone”The pressure to stand out and be relevant in today’s market is realAnd so is the “shiny object syndrome”Taking these decisions can get overwhelming and finalizing the tech stack is usually very hardBut we’ve got you!Let’s demystify everything Chatbot!First, let’s understand“Conversation + Management”The conversation is a talk between two people, just like I am talking to you…Yes, YOU!Management is organizing anything to achieve a goal; just like I have organized this article in sections to help you un...
3 Obstacles to the Evolution of Conversational AI | by Shaip | Jun, 2021
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3 Obstacles to the Evolution of Conversational AI | by Shaip | Jun, 2021

Thanks to ongoing advancements in the fields of artificial intelligence and machine learning, computers can perform a growing number of cognitive tasks. As a result, businesses are able to rely on machines for critical functions once thought impossible to automate. In particular, the rise of conversational AI platforms such as chatbots and virtual cognitive agents has given organizations in a wide range of industries the ability to improve customer support and HR activities — and these platforms are only getting smarter.Interest in conversational AI skyrocketed in 2020, as did corporate investment in machine learning platforms. This was in large part due to the COVID-19 pandemic, which forced companies in nearly every sector to find ways to do more with less. The sudden spike in custome...
How Conversational AI Help Businesses Improve Customer Service? | by Megha Verma | May, 2021
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How Conversational AI Help Businesses Improve Customer Service? | by Megha Verma | May, 2021

Conversational AI is the next wave of satisfactory customer experiences. It is the linchpin for any customer-oriented business nowadays. It, indeed, is the core objective of companies nowadays that needs to be prioritized.The mantra of keeping the customer happy rests in the idea of being completely available to them and being highly responsive to solve their queries and concerns.Customers appreciate the responsiveness and availability that businesses can deliver them and there is no denying that Conversational AI is an ideal solution to do so.Simply put, intelligent AI tools can help evolve the complete customer experience and deliver modern-day enterprise solutions.SourceFor example, a company’s decision to outsource their call center service will probably save money. However, the fac...
Chatbot Vs. Intelligent Virtual Assistant — What’s the difference & Why Care? | by Haptik | May, 2021
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Chatbot Vs. Intelligent Virtual Assistant — What’s the difference & Why Care? | by Haptik | May, 2021

Implementing a Conversational AI solution is integral for businesses that want to improve their Customer Experience. With the right strategy, you can engage with customers in human-like conversations while being cost-effective. However, with a plethora of solutions available, most CX and Digital Transformation professionals get confused between ‘chatbots’ and ‘intelligent virtual assistants’.The principal question being — can ‘chatbot’ and ‘Intelligent Virtual Assistant’ be used interchangeably? Or does their scope, complexity, and capabilities vary?Simply put, Intelligent Virtual Assistants (IVA) are evolved chatbot solutions to serve the needs of a modern-day enterprise customer. Chatbots are simple rule-based systems that can only handle simple, routine FAQs. On the other hand, IVAs ...
Conversational AI is Transforming Real Estate Business
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Conversational AI is Transforming Real Estate Business

Conversational ai for Real EstateArtificial Intelligence reveals a vital role in the development process of conversational AI. With the advent of the digital platform, it’s time to revamp your business for the best customer engagement through conversational AI. Unlike monotonous Chatbots, in the conversational AI technologies customer appreciate using interactive responses using — chats, voice messages, natural language interfaces, and more. Gone are the days where realtors kept on moving from pillar to post to explain and close the deal.You have all the queries answered in one place through smart AI-powered bots. Over the past few years, there has been a collaborative effort by several realtors across the globe like Zillow, Trulia, and more to display as digital intermediaries in the r...
Creating a live chatbot for your website (Part 2): Modifying, training and testing your chatbot using Rasa X | by Obianuju Okafor | May, 2021
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Creating a live chatbot for your website (Part 2): Modifying, training and testing your chatbot using Rasa X | by Obianuju Okafor | May, 2021

Screen capture from my websiteHello! Welcome to the second part of a 3-part series involving creating and deploying a chatbot for your business or personal website using Rasa, Docker and Heroku. In the first part, I spoke about setting up the chatbot locally on your system and making changes to it using a text editor. In this second part, I will be talking about how to make changes to your chatbot using the platform Rasa X. I will teach you how to add new data, train your bot and use the newly generated model to talk to your chatbot, all through Rasa X.Rasa X is a Conversation-Driven Development (CDD) tool that helps you improve your chatbot. Rasa X provides a user interface for you to interact with your bot. With Rasa X, you can chat with your local chatbot as an end-user, you can also...
Conversational AI be More Popular in the Future
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Conversational AI be More Popular in the Future

Conversational AI in FutureToday we are surrounded by technology and gadgets. Our day starts with snoozing or if not lazy then turning off the alarm. Throughout the day numerous times, we check our mobile phones without any particular reason. Now Technology has become an essential commodity for all of us.This technology when introduced in the business as an attribute of Machine Learning, it literally took off. Technology had great advantages in every aspect of business and made living a lot more easy task for users.Technology grows with time, it just gets better and better day by day. Trends in technology just change on an almost daily basis. Nowadays on an hourly basis, we get an update. Business experts and CEOs find it difficult to meet up with technological trends. This is why Conve...
Automate Customer Service with Conversational AI in E-Commerce
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Automate Customer Service with Conversational AI in E-Commerce

conversational ai in e-commerceThanks to the internet, the world is more connected than ever before and businesses can easily reach their customers through the network. With more and more people using the internet to access the services, the demand for a better experience and problem resolution is increasing at a pace that it might be hard for businesses to reach the expectations.Highlights:It is Estimated that every year, 265 billion customer service requests are made and money as much as $1.3 Trillion is being spent to satisfy the customer requests. With E-commerce businesses are expanding into more spheres and increasing their customers, these queries and their complexities would only grow. With that, the cost for businesses to scale their customer services would also grow.You may ha...
Conversational AI for the Best Customer Engagement | Nuacem
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Conversational AI for the Best Customer Engagement | Nuacem

Conversational AI for Customer EngagementInnovation in conversational AI, fused with the propagation of messaging apps, is fuelling the progress of chatbots. Humans are inherently able to talk and connect in natural language. However, we weren’t born with panels to swipe or keyboards to key in text. Our ears and eyes are set to take external information in a verbal and written manner and process it through our brain optimized for language. This is what artificial intelligence does, through system simulation, to help businesses better engagement of their customers.Usually, bots are using NLP technology for queries and provide answers to customers, thereby capably surpassing customer engagement for your business.The conversational AI or chatbot craze commenced in 2016 with Facebook’s reve...
Less than 1 Month to Go. Save your Spot | by Stefan Kojouharov | Apr, 2021
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Less than 1 Month to Go. Save your Spot | by Stefan Kojouharov | Apr, 2021

DAY 1: May 25th: Conference & LIVE Q&A with SpeakersOn Day 1 our Goal is to give you an overall understanding of the Bot Ecosystem, to discover the best business application that are producing an ROI, and to do deep dives in the most essential areas.Deep Dives during our LIVE Q&A Sessions:AI Customer Service: Exploring how Enterprises are using bots in Customer Service to increase customer satisfaction and decrease costs.Voice & Virtual Assistants: Latest on Voice from Google Home, Alexa, & Siri.Customer Service: Exploring how Enterprises are using bots inMarketing: Latest on how Enterprises are generating leads and sales using Bots.B2E, Backend & RPA’s: This is the biggest use cases no one is talking about! Backend bots are bots that automated tasks between empl...
Conversational AI for Banking Sector | Nucam
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Conversational AI for Banking Sector | Nucam

With the rise of the digital era, chatbots have launched innovative ways for banking and financial services to interact with customers. Chatbots for banks can hold natural interaction with your customers and respond to convoluted queries related to the banking transaction with the help of conversational AI.By using Nuacem’s branded bots, you can develop customized chatbots for your financial process to focus on any necessity of their clients, contact center representatives, or sales advisors.Using Nuacem’s bot as a unique offering, the banking sectors can provide a facelift to their existing customer engagement platform or help build a new bot for better business. The most sought conversational AI will also help the financial sector to enhance their competencies by divesting significant...
Digital Lending Made Easy with Mortgage Chatbots | by Haptik | Apr, 2021
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Digital Lending Made Easy with Mortgage Chatbots | by Haptik | Apr, 2021

In the past decade, almost all tasks related to transactions involved paperwork in some way or the other. Due to the evolution of digital technology, the scenario has changed. The latter dominates the majority of the tasks these days.Transforming the mor tgaging process aside, the penetration of digital technology in the process has also raised the bar for customers’ expectations.Better output with minimal effort is one of the notable highlights of digital lending. As regards the process, it has become as easy for buyers as buying an item from an online store. It makes use of chatbots which comes in handy to simplify many operations.Going by statistical figures, 80% of businesses would use chatbots, and 85% of customers would interact with interactive voice response (IVR) technology . T...
How can an AI chatbot help your business nail a great customer experience | by Enterprise Bot
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How can an AI chatbot help your business nail a great customer experience | by Enterprise Bot

As one of the key trends in innovation, Artificial Intelligence (AI) keeps on acquiring value for contact center agents. Chatbots and voice bots have become essential tools for brands that wish to deliver a hyper-customized, exceptional customer experience.A report on the Future of Work reveals that39% of IT pioneers are as of now utilizing AI or ML,33% said that they hope to utilize AI within the following three years, and19% hope to utilize it within five years.Great customer service hails from a place of operational efficiency and technological vigor. Lack of right technological solutions impact the efficiency and productivity of resources.Businesses equipped with conversational AI solutions at hand can engineer exceptional customer experiences that boost customer satisfaction, creat...
Revolutionary Technology: Why The Public Sector Needs Conversational AI | by Lauren Groff | Apr, 2021
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Revolutionary Technology: Why The Public Sector Needs Conversational AI | by Lauren Groff | Apr, 2021

PexelsArtificial intelligence technology has developed in leaps and bounds over recent years and private sector organizations are increasingly leveraging AI and machine learning for everything from customer service to data analysis. The successful implementation of AI has allowed for processes to be optimized whilst costs are cut, and lead to greater customer satisfaction at the same time. Whilst government and public sector services have been slower to recognize the value of AI, there are many applications for conversational AI in this sector. Let’s take a look at the role conversational AI can take in government and public sector services.The State Of Public Sector ServicesPublic sector services are still waiting for the technological revolution. Whilst some services have gradually sh...
10 wrong ways to use conversational AI for chatbots
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10 wrong ways to use conversational AI for chatbots

Artificial intelligence algorithms are widely used in e-commerce. For example, when creating chatbots. Technologies provide automated, prompt, and high-quality solutions to customer problems. Accordingly, they help to increase sales.However, this is only relevant if chatbots are used correctly. Some mistakes completely negate the possibilities of technology. Today we will tell you about them. Find out 10 common mistakes companies make and how to fix them.https://pxhere.com/en/photo/158499710 wrong ways to use conversational AI for chatbotsInappropriate conversationsAn improperly programmed chatbot is capable of maintaining a conversation that is best terminated. For example, of an offensive nature. This happens when a chatbot is programmed to give standard “yes/no” answers without under...
AI-powered Customer Service Solutions Are Driving Better experience in the face of COVID-19 | by Enterprise Bot
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AI-powered Customer Service Solutions Are Driving Better experience in the face of COVID-19 | by Enterprise Bot

Amid the ongoing Coronavirus pandemic and the demand for digital services reaching an all-time high, AI-powered Conversational Solutions are delivering promising results by improving user experience end-to-end with innovation.Amid this harrowing pandemic, businesses are facing a blizzard of calls, emails, and messages from concerned customers.And though teams continue to work remotely to address the inexorable requests, from the super exigent to the super..yes…usual, they can barely keep themselves immune to the anxiety and stress that follows.The stretched working hours are only making things more overwhelming. Besides the support reps, who are going out of their way to answer queries and offer people a semblance of clarity in this uncertainty, the customers themselves are, now more of...
Conversational AI in Healthcare Improves Patient Engagement
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Conversational AI in Healthcare Improves Patient Engagement

Conversational AI is offering many conveniences across various industries, and the healthcare sector is one that is much gained from it.Healthcare plays a vital role in the life of every individual. As individuals, we have the most significant stake in our care rather than others.One-third of us feel much confident that we can master our healthBut, the number of people who need healthcare support during and after hospitalization has considerably increased in the last ten years.Regardless of the age group, every patient looks out for healthcare support even after they discharge from the hospital, it could be for medication adherence, medical, diet, and it can be for doctor’s appointment.According to our research, 77% of patients carry out online research ahead of scheduling an appointmen...
Impact of Conversational AI on Human Resource Management
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Impact of Conversational AI on Human Resource Management

Conversational AI for HRConversational AI is transforming every facade of modern society, and it is changing how individuals loom their workplace experiences.As of now, most of the leading enterprises understood the impact of conversational AI and started implementing it in their workforce demographics, business models, and altering experiences anticipated by employees and customers.In an organization, every team will be very much familiar or get in touch with the HR team for various reasons like to know about their appraisal cycle, leaves left over, and so many other general queries.HR teams initially focused on record-keeping about the human resources in the organization. But, the view has evolved considerably in the last 30 years.As every human resource behaves differently, it’s chal...
Reinventing ITSM delivery through Conversational Automation
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Reinventing ITSM delivery through Conversational Automation

Conversational AutomationIn the world, most of the countries & cities are rapidly moving towards urbanization because of the latest technological advancements. Urbanization made the life of every individual very busy & intricate.To make lifestyle quite seamless, most of the individuals are attracting and moving towards instant things like instant food/messaging.As our personal lives are automating, don’t be surprised if employees expect the same thing in the work environment (IT service management solutions).Users are expecting enterprise services to be delivered instantly, in a channel or device of their preference, with a high grade of customization, and without walking/talking to the contact center.According to Gartner, an individual will have more conversations with virtual ...
Conversational Automation help your Employee become Productive
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Conversational Automation help your Employee become Productive

Conversational AutomationAn employee is one of the key assets of the enterprise.The productivity of employees is directly proportional to enterprise success.Employee productivity can craft or shatter the success of an enterprise.Employee productivity is a little like breathing. It is very crucial in keeping your company alive & blooming.Since the past decade, enhancing employee productivity has been one of the top challenges for enterprises, and most organizations are maximizing their investments to improve their employees’ output.One of the critical bottlenecks of productivity is a regular distraction for the employee.According to the research, on average, an employee will distract 54 times a day.Among which, 80% of the interruptions are trivial & completely stoppable.By provid...
Can Credit card Chatbots double the customer base? | by Haptik | Mar, 2021
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Can Credit card Chatbots double the customer base? | by Haptik | Mar, 2021

As customer experience becomes one of the primary drivers of growth , banks, and financial services institutions are increasingly looking at innovative technology solutions to simplify customer journeys as a strategic tool for growth. Conversational AI is making a mark as a primary agent of change as banks attempt to increase customer satisfaction while making their processes more efficient.Conversational agents (Chatbots) have been helping banks save a precious 4 minutes per customer interaction. By 2022, these bots will power more than 90% of all banking interactions, including those related to credit cards. Even now, Credit Card chatbots are powering the entire life cycle of customer use, from application to payments.Irrespective of the type of business, there are five primary stages...
Conversational AI Reduces Friction In The UX
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Conversational AI Reduces Friction In The UX

Conversational AIThese days’ enterprises started to realize the importance of the user experience, and now it became a boardroom conversation.The reason is, the enterprises offering outstanding customer experience service are reaching new heights with high ROI.Based on research, 86% of customers have clogged reaching out to other enterprises due to bad user experience.As we are living in an on-demand world, customers’ expectations are reaching the sky level.The reason is that modern customers have more choices to pick up.When a company disappoints a customer with friction, the user immediately moves on to another enterprise.“Only 49% of customer queries are solved on the first interaction” [Source: ITNext]These days friction in the user experience became one of the bottlenecks for the e...
Conversational AI in the Ecommerce Industry | Nuacem
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Conversational AI in the Ecommerce Industry | Nuacem

Conversational AI for Ecommerce IndustryIt is an era of digital technology; every day, we encounter the most exciting technological shifts across the globe and nation that we have ever seen.Because of which today, millions of people prefer to shop through eCommerce platforms.The rate of development & adoption of new technologies in recent decades is high in every industry, and it is going to continue in the coming future.A few decades ago, we needed to visit a physical store to buy something, and we need to check whether the item stock is available or not.If it is not available again, one needs to visit another physical store or come back to the same store after a few days, which is very annoying for the customers.But, with the introduction of eCommerce, the nature of retail has cha...
AI-powered Virtual Assistant for Enterprises
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AI-powered Virtual Assistant for Enterprises

The change is inevitable, and it provides immense opportunity for developing new & innovative things.Now, most individuals and enterprises are shifting from a touch user interface to the new age of voice commands (Intelligent digital and virtual assistants).The time virtual assistants came into existence, they are mainly (virtual personal assistants) confined for personal use. With the rapid growth of the digital revolution, they made their way into the small scale to large scale enterprises.By 2025, every enterprise will use at least one form of AI-powered Virtual Assistant in their operations.An enormous number of organizations & individuals are addicted to using smart speakers and virtual assistants (Amazon Echo, Google Assistant, Google Home) after knowing its importance. It...
Concierge Bot: Handle Multiple Chatbots from One Chat Screen | by Jinraj Jain | Mar, 2021
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Concierge Bot: Handle Multiple Chatbots from One Chat Screen | by Jinraj Jain | Mar, 2021

We have a range of platforms and methods for developing chatbots. Each chatbot has its own personality. It all depends on who the users are and how they use it.At a high level, any chatbot would fall under one of the below typesRule-Based Chatbots: They are guided chatbots where the bot guides the user by prompting options for selection until the final response.Smart Chatbots: They understand the context and emotions of user queries and respond accordingly.Hybrid Chatbots: It involves both rule-based and intelligence-based approaches to better understand and meet user needs.Img1 — A standard chatbot structureA standard chatbot would require an NLP, backend code to generate responses, and an optional live support executive if the bot is unable to recognize.An NLP is required to understan...
Conversational AI Vs Chatbots | Nuacem
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Conversational AI Vs Chatbots | Nuacem

Conversational AI vs ChatbotIf I am not wrong, most of you will be very happy and excited after seeing this title.Yes, today, we are going to discuss Chatbots Vs. Conversational AI.The reason for the excitement is that most individuals and enterprises are confusing between these two buzz words.Every human being is born with knowledge, but only limited ones will use that knowledge intelligently at the right places & situations.I hope the above statement will give you a comprehensible & primary difference between a Chatbot (Knowledge) and a Conversational AI (Intelligence).To stay pertinent & prolific in today’s digital world, every enterprise must adopt the latest technologies to make their way into the computer world.It means enterprises need to deploy solutions (Conversatio...
Chatbot Conference Online 2021. Starting May 25–27th 2021 | by Stefan Kojouharov | Mar, 2021
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Chatbot Conference Online 2021. Starting May 25–27th 2021 | by Stefan Kojouharov | Mar, 2021

Here is how it worksIn our Virtual Networking Area, you will automatically be matched to someone who has similar interests and have the opportunity to talk for a few minutes. After that time, you can exchange contact information with the click of a button or move to the next person.Certified Conversational UX WorkshopIn this year’s event, we are featured two Certified workshops that build on each other. First, you will design a bot in our Conversational UX workshop and then develop it in our an AI Development Workshop. By the end of our workshops, you will have a Conversational Agent that you can implement at your company or take it back to your supervisor.The ProjectYour bot will be able to answer 10 FAQ questions, have a great on-boarding experience and a number of fall backs. You wil...
9 Best Chatbots in the Financial Services Industry | by Haptik | Mar, 2021
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9 Best Chatbots in the Financial Services Industry | by Haptik | Mar, 2021

As user’s expectations grow, AI is playing an increasingly important role in the financial services industry to keep with the expectations. Many financial companies are experimenting with chatbots both for offering new and better financial services to their customers and for general customer service. The chatbots in the finance industry add significant value to the user experience and cost management budgets. In any business, customer support and satisfaction are fundamental pillars. Hence, it is important to build a strong foundation of these pillars to have a successful business. By incorporating AI chatbots in the finance industry, the chatbots can handle routine requests such as balance inquiry, payment information thereby, reducing the workload of call center employees so that they...
Why banks need to embrace Conversational AI … quickly … | by smartbots.ai | Mar, 2021
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Why banks need to embrace Conversational AI … quickly … | by smartbots.ai | Mar, 2021

Hey Bank! Listen! Do me a favor and just get a chatbot to talk to me. Enough of the long waits, unending IVR menu items, and dumb customer support agents-A frustrated bank customerFor customers, dealing with banks once meant visiting the branches, waiting in line and getting the work done. But in this digital age, websites and mobile apps are the go to communication channels between customers and banks. This has made it very easy for banks to reach their customers and have enabled customers to have their financial information at the click of button. This shift in communication channels has led to customers expecting quick, delightful and personalized experiences from the banks.Banks and Financial institutions have always been slow in adopting the latest technology and hence are falling ...
Getting started with Conversational AI is easier than you think. | by Stallin | Feb, 2021
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Getting started with Conversational AI is easier than you think. | by Stallin | Feb, 2021

Conversational AI is the technology behind chatbots, voice bots, and virtual assistants (VA). Enterprises are looking towards conversational AI technology to enhance customer support, and employee and customer loyalty. The adoption is increasing during pandemic times and is only going to accelerate in the future.While conversational AI technology can address many business challenges, business leaders often find it challenging to take the right set of decisions and initiatives, given the state the industry is in. In most cases, enterprises have tried to acquire daunting NLP and AI skills in-house and struggled to get a quality solution. In a few cases, enterprises have spent a full year and a few million to get the solution that best fits their business need. In a few more cases enterpri...
How to get started with Conversational AI | by Humley Ltd | Jan, 2021
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How to get started with Conversational AI | by Humley Ltd | Jan, 2021

Conversational AI has been on the radar for many organisations over the last few years. The challenges of the pandemic have brought the technology to the forefront of many businesses’ priority investment lists because of its ability to provide connectivity and on demand support. In fact, industry analysts Markets and Markets predict that by 2025 the Conversational AI industry will grow from $4.8 billion in 2020 to $13.9 billion in 2025.With such demand, it is important for organisations to understand what exactly Conversational AI is and how to implement it to achieve transformative efficiencies and the outcomes desired.Chatbots have been around since the early 1960s, getting slightly more sophisticated as the decades rolled on, but only as proof points of what was to come downstream. B...
IVR Deflection vs Conversational IVR: How to Improve Customer Satisfaction | by Haptik | Jan, 2021
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IVR Deflection vs Conversational IVR: How to Improve Customer Satisfaction | by Haptik | Jan, 2021

Interactive Voice Response (IVR) is a ubiquitous yet disliked tool for customer service. While businesses adopted them to respond to customer queries and calls effectively and reduce support costs, it created massive resentment among customers. This dissatisfaction reached a point where a large US telecom carrier decided to do away with IVR altogether and allow customers to contact human agents directly. While IVR helped organizations achieve efficiencies to some extent along with reduced cost per call, customers found the impersonal interactions to be less than satisfactory.IVR Is Transforming To Be More RelevantDespite the shortcomings of IVR, it is not going away. Instead, it is undergoing a transformation to provide better ways to serve customers. Primary among the changes is the ri...
The Renaissance of Conversational AI | by Aion Digital | Jan, 2021
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The Renaissance of Conversational AI | by Aion Digital | Jan, 2021

By Sheraz Sharif, Head of Data and Cyber Security at Aion DigitalCustomer support is one of the most essential areas to respond to your consumer needs, address their concerns, build community, relationships, and loyalty around the business brand. Just like everything else, customer support was directly struck by Covid-19 because of its operating model.For most establishments, customer support is still primarily managed through manual means, it requires human interaction which means high cost and inconsistent results. However, customers need for immediate results are growing more with each day. As per estimates, 65% of consumers still utilize call center channels to connect for inquires. Another interesting stat is that nearly 50% of consumers expect a response on questions or complaints...
Get Started With Conversational Ads For Google | by Vibhu Dhariwal
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Get Started With Conversational Ads For Google | by Vibhu Dhariwal

From the last two decades, Google has been one of the best digital advertising platforms. Advertisers and digital marketers use this platform to reach a wider audience either by ranking on rich keywords or by using display advertising campaigns.According to the reports, Google has earned $52 billion in the last 15 years, which is 30% of the total revenue of global ad investment. Google ad gets an average 8% clicks click-through rate, and yields more than 180 million impressions every month.There are many formats that Google offers for advertisements like YouTube videos, PPC, Maps, Business Listing, etc. With its wide range of resources, Google has been ruling the world of search engine based advertising. But are you able to get a good ROI from your promotional campaigns on Google?Many b...
Individual implementation of chatbots in healthcare | by Aurosikha Priyadarshini | Jan, 2021
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Individual implementation of chatbots in healthcare | by Aurosikha Priyadarshini | Jan, 2021

Shortening of the English “chat” to converse and “bot” (robot), a chatbot is similar to a conversational agent. Concretely, it is a machine program, designed most of the time to perform a defined task. Its particularity lies in its capacity to interact in natural language with the user. Because unlike other electronic dialogue tools such as interactive voice servers, the chatbot enables them to show themselves more or less freely through a text or voice interface or sometimes even hybrid.A chatbot with a textual interface will principally be obtainable from a smartphone or a computer. It can be a stand-alone appliance or integrated with a mobile app or a website. Communicating with “it” is very much like an SMS transfer, usually coupled with pre-defined question-and-answer series, in th...
How to automate Insurance Claims with Chatbots? | by Haptik | Jan, 2021
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How to automate Insurance Claims with Chatbots? | by Haptik | Jan, 2021

Like all other businesses, insurance companies are looking at digital transformation as a critical factor for survival and growth in times to come. Customer experience through personalization and automation is the outward manifestation of this transformation. Internally, automation is the key driver for efficiency. Adopting Artificial Intelligence (AI) makes the process easier and feasible for an insurance company. Use cases for AI adoption include customer-facing implementation of insurance claims chatbots or internal operations, including settlements.There are many instances of insurance companies bolstering their claims processes with the help of intelligent agents. can approve 70 to 80% of claims immediately with AVA’s help, an app based-claims assistant. Through such efficient proc...
How to test your chatbot designs before release | by Vittorio Banfi | Dec, 2020
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How to test your chatbot designs before release | by Vittorio Banfi | Dec, 2020

In this tutorial, I will show how you can perform a chatbot test without having to wait for the bot to be actually released. This feature is very useful to start grabbing real user feedback and see how real people will react to your bot. By prototyping early on, you will be able to adjust your design based on how users react to it — specifically, it’s important to discover:What do the users type when confronted by your design?What do users expect when using your chatbot?Are the utterances (training phrases) realistic and will they work?With the prototype feature, you can use the user test to inform your design decisions, as well as improving your training phrases.We also have released an AI-powered user testing — it allows you to leverage OpenAI GPT-3 to test your chatbot as if it was a...
Rasa export demo: The Concertbot. To demonstrate the power of the… | by Vittorio Banfi | Dec, 2020
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Rasa export demo: The Concertbot. To demonstrate the power of the… | by Vittorio Banfi | Dec, 2020

To demonstrate the power of the Botsociety Rasa export, we re-designed the official Rasa example ‘Concertbot’ in Botsociety. It will give you a good idea of what you can accomplish by using a Botsociety design as the starting point of your Rasa project. We will also break the export file by file, showing how to use them in your Rasa project.Note: This blog post will not go into the details of how to design a chatbot on Botsociety. If you are interested in that, check out the rest of our tutorials here.Before we start, the files! We will be using a design file on Botsociety that will export the ConcertBot example.The design file can be found here:The Rasa Concert bot example that I reference can is in the official Rasa Github repository. Here:Ready? Let’s go!Exporting the design fileThe ...