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Conversational AI: An opportunity for Small Businesses | by Swifter AI | Nov, 2022
From voice-enabled interfaces to AI-powered virtual assistants or chatbots, Conversational AI is changing the way we live, work and communicate. It is changing the way businesses support their customers, whether helping them with their queries or purchase decisions. Adding a Conversational AI to your business changes the whole business model.As per Gartner report, by 2021, 15% of all customer service interactions will be totally taken care of by AI, an increase of 400% from 2017. Yet, customer support is just a small part of the business success story.Better customer service is directly proportional to business success. When businesses slide their service standards even to a minute level, they face negative consequences with serious repercussions on the overall business. Tragically, small ...
