Sunday, January 16Digital Marketing Journals

chatbot ai

How to Collect User Data in Messenger and Export It to Google Sheets with the ManyChat Bot — EmpathyBots | by Pratik Bhangire | Jan, 2022
15Jan By Pratik BhangireNo Comments
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How to Collect User Data in Messenger and Export It to Google Sheets with the ManyChat Bot — EmpathyBots | by Pratik Bhangire | Jan, 2022

Are you planning to generate leads for your business with Messenger?Or, just growing a subscriber list of your newsletter?Whatever it be, you just want to collect user data like name, email, contact number, etc.And you know what, it is very easy to collect user data in Messenger with the ManyChat bot.Not just that, In this tutorial, I’m going to show you how to collect user data in Messenger and export it to google sheets with the ManyChat bot so that you can easily access it later.Source: EmpathyBotsBefore starting out, If you are not familiar with technical terms in chatbot development then please refer to my guide on technical chatbot terminology, because in this tutorial you need to be aware of that technical jargon.Ok, I’m going to divide this tutorial into 2 parts, first we’ll see...
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QnA Chatbot using sentence simi. Introduction | by AI Brewery
14Jan By AI BreweryNo Comments
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QnA Chatbot using sentence simi. Introduction | by AI Brewery

When the user enters the query:1. Calculate the sentence vector of the query2. Identify the most matching sentence from the knowledge base using cosine similaritydef calculate_similarity(query):mean_pooled = get_embedding([query]) question = []similarity = []intent = [] for rec in collection.find():question.append(rec[‘Text’])intent.append(rec[‘Intent’])cos_sim = cosine_similarity([mean_pooled[0]],[np.fromiter(rec[‘Embedding’], dtype=np.float32)]) similarity.append(cos_sim) index = np.argmax(similarity)recognized_intent = intent[index]return recognized_intentIntents JSON fileHere we set up an intents JSON file that defines the intentions of the chatbot user.For example:A user may wish to know the name of our chatbot; therefore, we have created an intent called name.A user may wish to...
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10 Essential Slack Bots for Remote Workers | by Pawan Kumar | Jan, 2022
13Jan By Pawan KumarNo Comments
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10 Essential Slack Bots for Remote Workers | by Pawan Kumar | Jan, 2022

Managing remote teams can be extremely challenging. When team members are scattered in different locations, building a tight connection among team members can be hard.Tools like Slack are becoming the preferred tool to communicate with teams that are in the office together, as well as remote.In this article, we’ll discuss 10 best Slack apps and bots to keep your remote team happy and productive.EngageWith is an employee recognition and rewards platform that enriches your company culture. It virtually brings recognition and fun within your Slack and MS Teams workspace. With EngageWith, everyone across your organization can publicly recognize everyone else by giving points that add up to valued rewards (employees can redeem their points).Trivia is the new way to connect with your remote t...
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First steps in Chatbot Performace Testing with Botium Box | by Attila Ujj | Jan, 2022
12Jan By Attila UjjNo Comments
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First steps in Chatbot Performace Testing with Botium Box | by Attila Ujj | Jan, 2022

One major pitfall of building chatbots is underestimating the importance of performance. The UI of a chatbot is usually very simple, so it’s easy to forget the complexity behind these virtual assistants. A slow chatbot might be accepted for home projects, but a company can not neglect it. Bad performance is a serious UX killer.Performance Testing is the key to ensure that your chatbot is responsive under high load. Worst case is maybe a chatbot that does not answer at all, because it was not able to recover after high load caused by clients or some Ddos attack.To collect some basic knowledge about the performance of your chatbot we suggest starting with a stress test. Stress testing basically means that we are starting with a small number of parallel users that gets gradually increased ...
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Conversational AI, XR, and Fashion
12Jan By Elaine AnzaldoNo Comments
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Conversational AI, XR, and Fashion

Conversations in a fashion metaverse“Think A ‘Bot’ It” is a new blog series by Elaine Anzaldo, Conversational UX Designer, where she explores exciting and fun use cases for Conversational AIImagine: social distancing restrictions are over. It’s safe(r) to go out again! For once, after a long, grueling era of pandemic stress, you make plans to go out to a special public event. It hasn’t happened for the longest time. Clearly, this is a cause for celebration and what else to mark the occasion than to dress yourself up a little?You reach for your phone and virtually try on some shoes to match the outfit you’ve been eagerly waiting to wear. It’s so much easier slip on that little number and swipe through AR filters that cover your feet with different shoe styles from the comfort of your own...
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Supercharging Contact Center Agents with Virtual Agents | Nuacem AI
11Jan By Nuacem AINo Comments
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Supercharging Contact Center Agents with Virtual Agents | Nuacem AI

Digital era has always amused us with its new innovative ideas and inventions. Digital India is a dream of every Indian and that dream has almost come true. It was only successful by applying artificial intelligence and one of them is AI virtual agents as contact center solutions that are being introduced in every field.Highlights:Virtual assistant call center service has played an essential role in customer servicing by assisting clients through interacting across various channels including emails, webchats, social media, etc., and has led intelligent virtual assistance to a new level.Having said that, contact centers have always been run by human beings and there are unforeseen mistakes and risks which any company cannot afford to have. In this competitive world, we expect every work ...
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Conversational Chatbot using Transformers and Streamlit | by AI Brewery | Nov, 2021
11Jan By AI BreweryNo Comments
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Conversational Chatbot using Transformers and Streamlit | by AI Brewery | Nov, 2021

Transformers: This library brings together over 40 state-of-the-art pre-trained NLP models (BERT, GPT-2, Roberta, etc..)Torch: Python-based scientific computing packageStreamlit: To create a custom web app.# Install Transformers!pip install transformers!pip install torch!pip install streamlitImporting the libraries that are required to perform operations on the dataset.import streamlit as stimport torchimport transformersfrom transformers import AutoModelForCausalLM, AutoTokenizerStreamlit cache, caches the tokenizer and the model. This avoids reloading of the tokenizer and the model and thus improving the [email protected](hash_funcs={transformers.models.gpt2.tokenization_gpt2_fast.GPT2TokenizerFast: hash}, suppress_st_warning=True)def load_data(): tokenizer = AutoTokenizer.from...
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How to use Amazon Alexa in nations where it isn’t available | by Tapaan Chauhan | Dec, 2021
31Dec By Tapaan ChauhanNo Comments
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How to use Amazon Alexa in nations where it isn’t available | by Tapaan Chauhan | Dec, 2021

Amazon Alexa now is readily accessible in over 42 regions of the world and in a number of languages, making it more accessible than before.Alexa now can collaborate in much less prominent locations, such as the Cayman Islands and Cambodia, after initially being supported only in the United States, Canada, the United Kingdom, India, Japan, and Germany.However, it’s not as simple as having to log into your Amazon account and order an Echo Dot or a full-fledged Amazon Echo smart speaker.We’ll go over how to get Alexa if you live outside of the United States, which features you’ll have access to, and some potential workarounds if you run into problems.If you really want Alexa, the very first thing you’ll need is, well, an Alexa-enabled gadget. There’s plenty of those to select from if you l...
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Chatbot for Prestashop — Build your Chatbot and Integrate with Prestashop | by Devashish Datt Mamgain | Dec, 2021
30Dec By Devashish Datt MamgainNo Comments
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Chatbot for Prestashop — Build your Chatbot and Integrate with Prestashop | by Devashish Datt Mamgain | Dec, 2021

What is PrestaShop?PrestaShop is a free, open-source, e-commerce solution that equips you with all the features you need to build an online store and scale your business. It is used by more than 300,000 shops worldwide and is available in 65 different languages.PrestaShop is fairly easy to use, has a solid set of features that help run your stores in the cloud or via self-hosting. The users can customize their store themes using add-on modules. Prestashop themes and modules can be sold to merchants by third-party developers through the PrestaShop marketplace.It is an automated software program that you can use to chat with the customer when they are on your platform, giving you the ability to quickly reply to customer queries. A PrestaShop chatbot lives on the PrestaShop website and is ...
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Netatmo Smart Carbon Monoxide Alarm | by Tapaan Chauhan | Dec, 2021
30Dec By Tapaan ChauhanNo Comments
ai, ai bot, ai chat, ai chatbot, artificial-intelligence, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, conversation with ai, creating chatbots, google chat bots, robot chat, smart-home, technology, voice-assistant

Netatmo Smart Carbon Monoxide Alarm | by Tapaan Chauhan | Dec, 2021

This eye-catching compatible home-kit protects you from something which you stay unaware or unbothered about. Many people turn a blind eye and deaf ear to such life-saving alarms.Netatmo Smart Carbon Monoxide Alarm nags your ears with a loud 85 decibel sound until you get up from your bed and do something to fix the ‘alarming’ situation. It is a clever tool strategically made to protect your lives for a span of 10 years.Well, this might sound sophisticated fooling you with its heavy name, instead, it is a wise homeequipment that doesn’t demand any hub or gear, liberating us from perplexing technical procedures.The Netatmo Carbon Monoxide Alarm differs because it senses CO while you are not at home, notifying you via its Wi-Fi connection. Its periodic auto self-testing also detects any h...
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Deep Web Scraping – Why It Matters to You | by Saltlux | Dec, 2021
29Dec By SaltluxNo Comments
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Deep Web Scraping – Why It Matters to You | by Saltlux | Dec, 2021

As much as search engines like Google have made our lives easier, they come with obvious constraints. For example, Google can certainly give you thousands of results on a single search stroke, but the majority part of it will be fetched from the surface web.As a result, while you are getting a lot of information, you aren’t always getting what exactly you are looking for.So, what exactly is the surface web, and how can we get the better of it? To understand that, let’s have a detailed look at the surface web and the phenomenon of deep web scraping.Understanding The Differences Between Surface Web and Deep WebThe surface web is the portion of the World Wide Web freely accessible by the general public and only makes up 4% of the World Wide Web. The remaining 96% is behind paywalls and log...
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Virtual assistant Almond to rename as Genie. | by Tapaan Chauhan | Dec, 2021
29Dec By Tapaan ChauhanNo Comments
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Virtual assistant Almond to rename as Genie. | by Tapaan Chauhan | Dec, 2021

Open source virtual assistant Almond to be renamed as Genie. The announcement of rebranding the virtual assistant Almond has been made earlier by Stanford University open virtual assistant lab. Now this new name completely matches with the virtual assistant’s conversational tech.To invent a complete alternative of Alexa, Google assistant, Dr Monica lam prepared a whole lab for open virtual assistant where they would create a virtual assistant that would store and share information according to the user’s preferences. Soon after Almond gets its popularity the lab has decided to rebrand the assistant as they wanted to come up with a name that will match with it’s functionalities and will be much useful for international users. Before triggering the final name Genie, researchers came out w...
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Interactive voice AI sculpture “You+Me” has been unveiled in Smithsonian’s museum | by Tapaan Chauhan | Dec, 2021
25Dec By Tapaan ChauhanNo Comments
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Interactive voice AI sculpture “You+Me” has been unveiled in Smithsonian’s museum | by Tapaan Chauhan | Dec, 2021

Smithsonian’s Museum of Arts and Industries has introduced a new interactive voice AI sculpture that can translate spoken human words to lights and colors. The initiative or producing this sculpture has been made by Suchi Reddy and Amazon web Services, naming it “You+Me”. Naming this sculpture as “You+Me” was completely upon Suchi’s concept of “Society’s collective conscious”.You+MeTalking about its measurements, the sculpture is 25 feet by height and 20 feet by width. It allows visitors to share their thoughts and feelings about the future, just like saying “my future appearance”. Multiple microphones are located on the sculpture that easily detects the words and translate them to colors and lights using advanced AI.Together Suchi and AWS have worked for almost two years to make this s...
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Alexa’s New conversation mode resists repeating the wake work | by Tapaan Chauhan | Dec, 2021
24Dec By Tapaan ChauhanNo Comments
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Alexa’s New conversation mode resists repeating the wake work | by Tapaan Chauhan | Dec, 2021

According to users, while conversing with Alexa, repeating the wake word again and again always feels so unnatural and robotic. So after looking over these issues Amazon has decided to bring up a new conversational mode to make the interaction more appealing and natural for users.Now with this new mode, Users of Amazon Echo 10 smart display don’t have to repeat the wake word again and again to make Alexa alive and Alexa will respond when asked.Conversation modeYou will be able to ask and activate Alexa more naturally when a user of Amazon Echo 10 smart display will ask directly to the voice assistant “Alexa, join the conversation”. To make sure about whether the conversation mode is activated or not just look at the screen and if it shows a solid blue border around the screen with a blu...
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Google to enable voice banking and vaccination scheduling features | by Tapaan Chauhan | Dec, 2021
23Dec By Tapaan ChauhanNo Comments
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Google to enable voice banking and vaccination scheduling features | by Tapaan Chauhan | Dec, 2021

Google is stepping way more ahead by introducing a bunch of new features to their services in India. With these new features, users of Google assistant in India can easily get to set up their vaccination appointment while Google pay users will be able to command in Hinglish (a mixture of English and Hindi) to make any financial transaction.Google pay is now one of the most popular apps for financial transactions in India. So for adding many spices to its feature Google is going to introduce a speech text feature. With this New advanced AI, users just need to command which bank and which account number they want to send money and as soon as the recipient confirms, their money will be sent in seconds. The app can understand both the language Hindi and English but this new addition of Hing...
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On Replika. Replika is a popular AI companion app… | by Matthew Maybe | Dec, 2021
23Dec By Matthew MaybeNo Comments
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On Replika. Replika is a popular AI companion app… | by Matthew Maybe | Dec, 2021

Is oxytocin the new dopamine?Prior to GPT-3, the most powerful AI in the world was arguably the human behavior prediction system that Facebook built. In retrospect the actual AI part of this will probably appear rather crude; the true innovation making that system so powerful is how it manipulates human beings by triggering targeted dopamine releases to reward behavior that is in accordance with corporate or political goals. Humans’ inclination towards social engagement is a backdoor vulnerability which has been used to hack our nervous systems with devastating consequences.There are holes in that system, however. Everything that happens on social media happens more or less in the open, so it is observable to others when someone has been manipulated towards an end that does not match wh...
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Introduction To Dialogflow — Conversational User Interface | by Mohit Valwani
22Dec By Mohit ValwaniNo Comments
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Introduction To Dialogflow — Conversational User Interface | by Mohit Valwani

In today’s world, We are living in space of Conversations.What is Conversation space? One might ask.By the term “Conversation space”, I am referring to the era where everything is done by just communicating with our electronic devices. For example, If we want to know What is today’s forecast? We can just ask our mobile phone and we get our answer. There are numerous such examples of Conversation space which has made our life both easier and more fun.Let’s roll back to ancient times from where Technological Revolution started and progressed.The conversational shift can be explained as we can see from the above image, we can notice that we have been upgrading in technical aspects every 10 years. First in the 1970s we had the Mainframes, then after 10 years in 1980s we had the Desktops, af...
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Battle of the Bots in The Crypto You | by Adrian Cheung | Dec, 2021
22Dec By Adrian CheungNo Comments
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Battle of the Bots in The Crypto You | by Adrian Cheung | Dec, 2021

There are two currencies in the market, $BABY & $MILK. $BABY is a lot more valuable than $MILK.Targeting the cheap baby in the marketplace. Let’s say the floor price of a baby at the moment is pricing at 20 $BABY. If a careless guy lists his baby at 10 $BABY, then the bot will buy it once the baby is listed.Screenshot of market contract on bscscanHow do bots do it?Easy. Just keep tracking the market contract and use the “fillOrder” function to buy the targeted baby.1. How Conversational AI can Automate Customer Service2. Automated vs Live Chats: What will the Future of Customer Service Look Like?3. Chatbots As Medical Assistants In COVID-19 Pandemic4. Chatbot Vs. Intelligent Virtual Assistant — What’s the difference & Why Care?Targeting the bot in the marketplace by changing the...
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How to Use Visuals to Make Your Chatbot More Lively and Empathetic — EmpathyBots | by Pratik Bhangire | Dec, 2021
21Dec By Pratik BhangireNo Comments
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How to Use Visuals to Make Your Chatbot More Lively and Empathetic — EmpathyBots | by Pratik Bhangire | Dec, 2021

Do you know? according to research, visual messages are processed 60,000 times faster than text messages.And, that is the reason adding visual elements into chatbots is considered as one of the top 2 best practices of conversational UI (user interface) design.In the last guide, I have shown you how to build a simple FAQ Chatbot with ManyChat to get started with your journey of chatbot development.And in this guide, I will continue that example of FAQBot to show you how to make your chatbot more lively by adding some visual elements to it so that it could feel more empathetic, interesting, and fun to interact with.The tool that we are going to use for designing those visuals is none other than, Canva — a simple yet powerful graphic designing tool!So, without further delay, let’s get star...
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Student Review — Voice User Interface Design Course by CareerFoundry | by Shraddha Singh | Dec, 2021
20Dec By Shraddha SinghNo Comments
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Student Review — Voice User Interface Design Course by CareerFoundry | by Shraddha Singh | Dec, 2021

Me: Alexa, could you write a blog for me, please?Alexa: Blog is spelled, B-L-O-GNever mind. I still love you, Alexa.I published my first blog last month, and WOW! I could have never imagined the love and support it received. Thank you for taking out the time to read and reach out to me. It means the world to me!I had mentioned that enrolling in an online course while waiting for my work permit, has been the best investment so far. So what better than writing about it in this blog. Now, many of you may not connect with this blog as much as you did with my previous one. But we all learn something new from people around us, don’t we?Anyone who stops learning is old, whether at twenty or eighty. Anyone who keeps learning stays young. The greatest thing in life is to keep your mind young.— H...
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Integrate IBM Watson with Whatsapp | by Devashish Datt Mamgain | Dec, 2021
16Dec By Devashish Datt MamgainNo Comments
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Integrate IBM Watson with Whatsapp | by Devashish Datt Mamgain | Dec, 2021

IBM Watson Assistant is a chatbot that employs artificial intelligence. It comprehends customers queries and responds quickly, consistently, and accurately across any application, device, or channel. And mainly Watson Assistant is a service that allows you to integrate conversational interfaces into any website or app.In this tutorial, I will show how to use Kommunicate to link a Watson Assistant chatbot to WhatsApp, extending its capabilities. Assuming you’re familiar with Watson Assistant and how it works. We’ll be concentrating solely on integrating the Watson chatbot with WhatsApp using Kommunicate. However, if this is your first time using Watson, you can get started here.To begin, you will require a platform that will assist you in integrating the chatbot and will provide the serv...
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How to Build a Simple FAQ Chatbot with ManyChat (No-Code) in 2022 — EmpathyBots | by Pratik Bhangire | Dec, 2021
15Dec By Pratik BhangireNo Comments
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How to Build a Simple FAQ Chatbot with ManyChat (No-Code) in 2022 — EmpathyBots | by Pratik Bhangire | Dec, 2021

Are you ready to get your hands on chatbot building?Don’t worry, we’ll start with a simple and easy one!In this guide, I will show you the 6-step process to build a simple FAQ chatbot using the no-code chatbot development platform, ManyChat.So, be with me!Source: EmpathyBotsBefore starting to build a FAQ chatbot, you need to create a full plan to build one.If you have read my guide on how to create a chatbot from scratch, then you definitely know about it. But if not, then I highly suggest you to read it first.To give you a brief idea, the plan is nothing but to decide the goals of your chatbot, its functionality, type, deploying channels, and the tech stack you need to create a chatbot.Like in the case of our FAQBot,The goal is to answer frequently asked questions of users by creating ...
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Target Marketing. What is Target Marketing? | by Cloud Ladder Consulting | Nov, 2021
15Dec By Cloud Ladder ConsultingNo Comments
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Target Marketing. What is Target Marketing? | by Cloud Ladder Consulting | Nov, 2021

Target Marketing means breaking the market into different segments and planning strategies for each segment to increase the market share. It aims your marketing efforts at specific groups of customers, makes the promotion, pricing, and distribution of your products and/or services easier and more cost-effective, and provides a focus to all of your marketing activities.Target marketing is like researching and understanding your potential customers, as their interests, hobbies, and needs so that you can focus on what people need and your marketing budget on a specific segment that is most likely to avail/purchase your product or service.As you know, not all products can be consumed by everyone, each product has a separate customer base. To attract a particular segment of the market, the c...
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How Chatbots Can Transform Your Business
13Dec By Karla GlattNo Comments
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How Chatbots Can Transform Your Business

Many startups and forward-thinking brands are incorporating chatbots into their daily operations, customer interactions, and sales processes.Photo by Volodymyr Hryshchenko on UnsplashChatbots are one of the most useful products in the artificial intelligence evolution, which has advanced significantly in the last decade. Chatbots can assist businesses in reducing the time it takes to respond to customer inquiries as well as the number of customer service agents.The chatbot market is expected to be worth $1.25 billion by 2025. This is due to the fact that many brands are investing in improving their customer experience. The advantages of chatbots extend beyond providing instant responses to customers. They can also help with business tasks like gathering customer information, scheduling ...
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The Dominance of AI Chatbots Over Rule-Based Chatbots | by Saltlux | Dec, 2021
12Dec By SaltluxNo Comments
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The Dominance of AI Chatbots Over Rule-Based Chatbots | by Saltlux | Dec, 2021

How is AI taking over rule-based chatbots? Is AI the future of chatbots? We will answer these questions in this article.The chatbot industry is growing really fast year by year as many companies try to use chatbots to reduce customer service costs.With rapid advancements in Artificial Intelligence (AI) and Natural Language Processing (NLP), more and more chatbots are made and released each day, and they serve a different purpose.The future of rule-based chatbots is worrisome because they are not dynamic enough to be able to tackle nuances in conversation, and their future is likely to be determined by the business value that they can provide.Majority of the rule-based chatbots are now the legacy systems from the earlier times of technology that haven’t been able to keep up with the pace...
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What is a ChatBot?. A ChatBot is a computer program… | by Cloud Ladder Consulting | Dec, 2021
12Dec By Cloud Ladder ConsultingNo Comments
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What is a ChatBot?. A ChatBot is a computer program… | by Cloud Ladder Consulting | Dec, 2021

A ChatBot is a computer program designed to communicate with human users via the Internet. For example, any user can ask an inquiry or statement to the bot, and the bot will respond immediately. It allows a form of communication between machines and humans, mainly through voice commands or messages. It can answer human language questions and respond like a human. It also provides responses based on a combination of default scripts and machine learning applications.When ChatBot is asked a question, it will respond based on the knowledge and understanding of the database available at that time. If the conversation introduces a concept that has not been programmed to be understood, it will either distract the conversation or pass the communication to a human operator. Currently, many e-com...
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How Religious Organizations can use Cloud Messaging | by Cloud Ladder Consulting | Dec, 2021
11Dec By Cloud Ladder ConsultingNo Comments
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How Religious Organizations can use Cloud Messaging | by Cloud Ladder Consulting | Dec, 2021

Religious and volunteer organizations all over the world use bulk SMS service to deliver important messages to their communities and members about future events, meetings, functions, donations, welfare programs, and other news. Information can be communicated to a large number of individuals in a matter of seconds for very little cost, and messages may be picked up while on the move because people take their phones with them everywhere they go. Religious groups increasingly employ promotional SMS, transactional SMS, community SMS, websites, emails, and even blogging to keep in touch with today’s youth. Cloud Messaging allows you to reach out to your community through the most common medium — SMS.It’s essential to consider that text messaging can really assist churches in overcoming typi...
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10 Best Time Tracking Bots on Slack | by Pawan Kumar | Dec, 2021
11Dec By Pawan KumarNo Comments
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10 Best Time Tracking Bots on Slack | by Pawan Kumar | Dec, 2021

We’ve finally made it through 2021, the year that drastically changed the way we work in offices. One thing that came with the pandemic was the transition of offices from on-site to remote. Many workplaces have shifted to a hybrid pattern since then.So what does that mean for employers? Hybrid work means your employees can no longer rely on manual attendance or time tracking methods. Therefore, it’s time to leave behind old-school methods. Today’s world has changed, and most organizations now prefer having a reliable time tracking system for their employees.In this article, we list down various employee time tracking apps on Slack. So let’s begin.AttendanceBot is a powerful time tracking software for both small and medium-sized organizations. A great tool for remote and hybrid teams, At...
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How Restaurants can use Cloud Messaging | by Cloud Ladder Consulting | Nov, 2021
10Dec By Cloud Ladder ConsultingNo Comments
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How Restaurants can use Cloud Messaging | by Cloud Ladder Consulting | Nov, 2021

Did you know that 81% of people use their mobile devices to look for restaurants? Mobile phones are found almost everywhere. People use their smartphones to plan where they will eat, what they will eat, and with whom they will eat. Some people are so engrossed in their phones that they would use them to check their social media accounts while eating.Consumers’ methods for finding restaurants and ultimately deciding whether to order or dine in have evolved substantially over time. To be competitive in an era when consumers have so many more options at their fingertips, businesses must better understand their customers and competition than ever before.By covering tablecloths with adverts promoting their opt-in SMS marketing campaign, several restaurant owners have turned something as ordi...
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On CRM: Chatbots Are Becoming A $10 Billion Market | by Gene Marks | Dec, 2021
9Dec By Gene MarksNo Comments
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On CRM: Chatbots Are Becoming A $10 Billion Market | by Gene Marks | Dec, 2021

(This article originally appeared in Forbes)My dog died a few years ago. She was only about 7 years old and had a lot of health problems. I miss her. But one thing I don’t miss: my pharmacy bill.That’s because Lavender (my wife chose the name, not me) was on no less than seven medications. And a day rarely went by without me a text message from my pharmacist at the CVS near me. It almost always went something like this:CVS: Hello Lavender, you have a prescription due for a refill. Would you like to refill it? Me (impersonating Lavender because she’s a dog): Yes. CVS: Thank you. (5 minutes later) CVS: Lavender, your prescription does not have any more refills. Would you like us to contact your primary doctor? CVS: Thank you. (2 hours later) CVS: Lavender, your prescription has been renew...
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Marketing Message Strategies for Successful Campaigns | by Cloud Ladder Consulting | Nov, 2021
8Dec By Cloud Ladder ConsultingNo Comments
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Marketing Message Strategies for Successful Campaigns | by Cloud Ladder Consulting | Nov, 2021

Developing a marketing message sounds like the simplest task. You might think it’s just a few hours of work, but the truth is, developing a marketing message is a big deal! A campaign’s success is determined by the marketing message it conveys.Any promotional effort is doomed to fail from the outset if it lacks the necessary plan and execution. But don’t worry; In this blog post, we’ll go over the importance of messaging and how to use it in your marketing campaigns in the most effective way possible!So, keep on reading!A messaging strategy is a key that successfully markets your business. It’s how you present yourself, how you communicate, and how it affects every piece of text associated with your company, from in-store signage and advertising to customer service emails and website co...
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How Retail Businesses can use Cloud Messaging | by Cloud Ladder Consulting | Dec, 2021
8Dec By Cloud Ladder ConsultingNo Comments
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How Retail Businesses can use Cloud Messaging | by Cloud Ladder Consulting | Dec, 2021

Text Marketing for retail stores strengthens brand loyalty, raises top-of-mind awareness, and, ultimately, boosts sales. Text marketing campaigns are read 99 percent of the time, making it a very successful marketing channel for retailers to reach out to potential and existing customers.Texting is the ideal medium for sharing time-sensitive promotions and alerts because 78 percent of consumers feel Text Messages are the fastest way to reach them. With nurture sequences and welcome offers, it’s also a wonderful method to greet new subscribers.Here’s how you can run a Retail Marketing Campaign:Here’s how you can use SMS tools to engage your customers and grow your revenue:Acquire new customers: Customers who are interested in your store can text a keyword to your phone number to obtain an...
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How to Write a Conversational Script for Your Chatbot — EmpathyBots | by Pratik Bhangire | Dec, 2021
7Dec By Pratik BhangireNo Comments
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How to Write a Conversational Script for Your Chatbot — EmpathyBots | by Pratik Bhangire | Dec, 2021

First of all, applaud yourself, because you have reached the second step in creating a chatbot.And, it means a lot!It means you are serious about creating a chatbot and have taken a step-by-step approach to create it.What will you get from this guide?In this guide, you will get the 5-step process to write a conversational script (with example) and the 6 best practices you should follow to make it effective.Source: EmpathyBotsIn the last guide, I have shown you how to design a conversational flow for your chatbot from scratch.If you haven’t read it yet, read it now and come here again!Because it’s the first step in creating a chatbot and a pre-requisite for this guide.But, what exactly is a conversational script?Well, read the next section to know this!The conversational script is nothin...
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Evolution of Conversational AI. A chatbot is computer software that… | by Mitusha Arya | Dec, 2021
6Dec By Mitusha AryaNo Comments
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Evolution of Conversational AI. A chatbot is computer software that… | by Mitusha Arya | Dec, 2021

Image Source: https://thecxinsights.com/chatbot-examples/A chatbot is computer software that uses artificial intelligence to replicate human conversations. They’re also referred to as “digital assistants” that are aware of human capabilities. Bots decipher the user’s purpose, process their requests, and respond quickly with appropriate information.Bots may speak via voice and text, and they can be used on websites, apps, and messaging platforms like Facebook Messenger, Twitter, and Whatsapp.A chatbot can be as simple as matching patterns and responding, or it can be a complicated weave of artificial intelligence algorithms with advanced conversational state tracking and integration with current business processes.Chatbot apps let customers have a better experience by simplifying interac...
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Alexa Smart properties bringing new tools for health care communities | by Tapaan Chauhan | Nov, 2021
6Dec By Tapaan ChauhanNo Comments
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Alexa Smart properties bringing new tools for health care communities | by Tapaan Chauhan | Nov, 2021

Amazon reveals two new programs bringing Alexa to hospitals and senior living communities. This new solution by Alexa smart home properties will allow users to stay connected, Communicated and entertained.Amazon Alexa smart properties have created these new solutions to make managing system in hospitals more easy and effective via Alexa devices. “We believe the intuitive and accessible nature of voice and Alexa has the potential to help and delight customers in many scenarios, in and outside of the home,” “We’re excited to extend the experiences customers already love to senior living communities and healthcare systems, and give providers new ways to save time and personalize care for their patients and residents.” Amazon stated in a blogpost.1. How Conversational AI can Automate Custom...
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How to implement chatbots with Sendbird and Google Dialogflow | by Sendbird | Dec, 2021
5Dec By SendbirdNo Comments
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How to implement chatbots with Sendbird and Google Dialogflow | by Sendbird | Dec, 2021

By Walter RodriguezSolutions Engineer| SendbirdIf you’re looking for tutorials about Swift, Kotlin, React, and more, check out our developer portal.The Sendbird chatbot sample code may help you. For additional guidance, check out our docs. Here’s a general Sendbird chat demo and details about Sendbird chat.This tutorial will explain how to use the Sendbird API for Bots to receive a message from any channel, send it to Dialogflow, and respond.Figure 1. Sendbird chatbot architecture diagramBy the end of this tutorial, you will understand how to build the entire flow in the architecture diagram above. This flow consists of the following steps:The client sends a message to the Sendbird Bot Sync Server.From the Sendbird Bot Sync Server, we send the message to Dialogflow using the Dialogflow ...
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A Conference in the Metaverse & an NFT for your Personality | by Stefan Kojouharov | Dec, 2021
5Dec By Stefan KojouharovNo Comments
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A Conference in the Metaverse & an NFT for your Personality | by Stefan Kojouharov | Dec, 2021

This year’s Chatbot Conference will be the begging of something new!Chatbot Conference in the MetaverseWe have very exciting news!It’s that time of year, where we start to actively plan our next Chatbot & AI Conference and we’re planning on hosting it in the Metaverse!Metaverse will allow us to connect online in a more embodied experience. You will be able to virtually walk around, meet people, talk to the speakers and even have a happy hour!So, we are very excited!To make matters even more interesting, we will explore the topic of how Converstional AI Avatars are coming into the Metaverse!As you may know, Ilya Gelfenbeyn, the previous co-founder of Dialoglfow (originally Api.ai) has founded a new startup, Inworld AI, that focuses on this.Inworld AI provides a developer platform for...
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11 powerful ways how WhatsApp chatbots are helping in healthcare! | by Engati | Dec, 2021
4Dec By EngatiNo Comments
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11 powerful ways how WhatsApp chatbots are helping in healthcare! | by Engati | Dec, 2021

The healthcare industry has been under immense pressure over the past couple of years and needs to embrace digital transformation as much as possible to scale up and provide healthcare services in a better manner. So, how do they do that? How can the healthcare sector improve customer satisfaction? The answer, to a great extent, lies in reaching patients over the app they use 23 times a day and automating conversations right there. How do they do that? By deploying WhatsApp chatbots for healthcare.1. Assessing symptomsYour patients can chat with your healthcare chatbot on WhatsApp to self-report their symptoms and get a diagnosis. This is not intended to replace doctors or healthcare professionals in any way, rather, these bots are meant to supplement them and help them work more effect...
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CX Automation Using Conversational AI For NBFC’s | by Nuacem AI | Dec, 2021
4Dec By Nuacem AINo Comments
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CX Automation Using Conversational AI For NBFC’s | by Nuacem AI | Dec, 2021

conversational ai for NBFC’sIn this growing competitive world, we always tend to be the best among others. We want the system and work done to be perfect with no human errors. As said, making this happen is quite difficult. Firstly, getting human resources is one challenging task, and acquiring 100% skilled and experienced employees is nearly impossible.Highlights:We can agree that 60% of day-to-day activities rely on machines or automatic AI. Without having them, we can’t imagine our lives today. AI is known for its perfection in its work, and it is not new to us that we depend on it every day. Introducing conversational AI in many places has brought us good results.They have not only made our jobs easier but far more effective compared to previous methods. As humans, we tend to make m...
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Why MMS Marketing is a good choice | by Cloud Ladder Consulting | Dec, 2021
3Dec By Cloud Ladder ConsultingNo Comments
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Why MMS Marketing is a good choice | by Cloud Ladder Consulting | Dec, 2021

MMS marketing is a type of mobile advertising that sends enhanced text messages over MMS (Multimedia Messaging Service). Picture messaging is another term for MMS marketing. Because people are more inclined to engage with multimedia content, this marketing strategy has shown to be beneficial to businesses all over the world.Using our Cloud Messaging platform, with eye-catching promotions, vouchers, or special announcements, your company may reach out to thousands of potential customers throughout the world.Create a message that communicates exactly what you want to say to your customers, and deliver it in a way that you know they won’t miss.Instant delivery and creative content: It allows you to send rich content to your audience.See how your campaign is performing in real-time with ins...
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The Trusted Leader in Text Marketing- Cloud Messaging | by Cloud Ladder Consulting | Nov, 2021
2Dec By Cloud Ladder ConsultingNo Comments
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The Trusted Leader in Text Marketing- Cloud Messaging | by Cloud Ladder Consulting | Nov, 2021

Cloud based messaging Service allows businesses to reach their customer at the right time with right information. Our REST API smoothly integrates with your existing application (CRM,HR ,Finance, etc. ).Create an exact solution to keep your customers engaged throughout their journey with Cloud Messaging.Reasons why you should choose Cloud Messaging:Powerful, easy to use software: Our messaging software is packed with features, simple to use, and compatible with all of your devices. It can be accessed from your favorite messaging apps (WhatsApp, Telegram and Message). You have a lot on your plate, so you need software that is easy to subscribe and use. Cloud Messaging is a cloud base solution that can be accessed from any device which has internet access.No contracts. No hidden fees: The...
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How NGO’s can use Cloud Messaging | by Cloud Ladder Consulting | Nov, 2021
2Dec By Cloud Ladder ConsultingNo Comments
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How NGO’s can use Cloud Messaging | by Cloud Ladder Consulting | Nov, 2021

Marketing is a crucial part of any company’s operations. It involves informing customers about a product’s or service’s value proposition, convincing them to buy the product/service, and finally establishing a brand.Marketing ideas apply to non-profits as well, because finances are required to continue existing functions and expand future capacities. So, in this case, the donor is a customer, and the cause or project is a product!Even the most charitable organization can’t accomplish anything unless people are aware of it. To effectively pursue its objective, a nonprofit needs good relationships with donors, volunteers, the media, and even government groups.A nonprofit, like any other company, must plan to properly execute its marketing and communication strategy and meet its objectives...
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Mass Marketing. What Is Mass Marketing? | by Cloud Ladder Consulting | Nov, 2021
1Dec By Cloud Ladder ConsultingNo Comments
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Mass Marketing. What Is Mass Marketing? | by Cloud Ladder Consulting | Nov, 2021

Mass MarketingMass Marketing is a Market Strategy that appeals to the entire market rather than focusing on a particular group. It focuses on higher sales volume with low prices and helps to gain maximum exposure for the brand. Mass Marketing has no limits and targets everyone intending to maximize business/profits.Maximum Exposure = Larger Number Of SalesIt is the opposite of niche marketing, as it mainly focuses on high sales and low prices. Mass Marketing originated in the form of Mass Radio use in the 1920s. Over the years, marketing activities have transitioned from traditional forms like television, radio, etc. to online media/ digital platforms.Businesses can reach a wider audience with advertising messages through a variety of media.There are various techniques used by Mass Mark...
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Recruitment and Staffing- Cloud Messaging | by Cloud Ladder Consulting | Nov, 2021
1Dec By Cloud Ladder ConsultingNo Comments
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Recruitment and Staffing- Cloud Messaging | by Cloud Ladder Consulting | Nov, 2021

Employees are crucial to a company’s growth and success, and gathering a team with a varied range of personalities, passions, and skillsets is one of the most difficult components of any business.Finding exceptional individuals and persuading them to apply is a difficult task that demands a team effort. It works similarly to how marketers attract and convert customers. This is where marketing for recruitment comes into play.The average American looks at their phone 47 times every day. Because we’re all so glued to our phones, text messaging is a fantastic and mostly underutilized channel that skilled recruiting teams can employ to generate significant results.Recruitment Funnel:1. Attract: Text to Apply2. Engage: Chat to Engage3. Nurture: Respond to Rehire4. Convert: Remind to CompleteM...
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My first experience creating Chatbots | by Karol Japp | Nov, 2021
30Nov By Karol JappNo Comments
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My first experience creating Chatbots | by Karol Japp | Nov, 2021

This week, my first job as a UX Designer in a large company came to mind: Designing and developing a chatbot for one of the sectors of this company.I started with a survey about the characteristics and personality that the chatbot would come to have, based on the preferences of those working in the industry. After all, it would be an internal and daily communication about any doubts that might arise on their part.During the process, preferences were changing. One moment they wanted a robot, another moment they wanted a robot animal, and ((only)) later they decided that it would make more sense to be a human.Another survey was carried to discover their characteristics and personalities. Four more models developed.Which would they prefer among the 4 chatbots drawn. One was chosen, but int...
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Leak reveals the arrival of Sonos voice assistant | by Tapaan Chauhan | Nov, 2021
29Nov By Tapaan ChauhanNo Comments
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Leak reveals the arrival of Sonos voice assistant | by Tapaan Chauhan | Nov, 2021

According to some shared code strings on Reddit the most awaited Sonos voice assistant is going to make it’s entry soon in the market of voice assistants, leaving a new competition for Amazon Alexa and Google Assistant. But according to a recent survey, it reveals that the Sonos voice control feature doesn’t look to be compatible with Google assistant.According to the code strings users can command using their voice to do multiple activities such as playing or pausing music, increasing or lowering volumes, reporting charging percentage of your smartphone. The logos shared in the code arise questions about its’ compatibility because it shows a tick mark on Alexa’s logo and a cross mark on Google assistant’s logo. So it’s pretty obvious that the feature will be compatible with Alexa but n...
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How Chatbots Can Reduce Product Return — An Extensive Guide | by Saltlux | Nov, 2021
25Nov By SaltluxNo Comments
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How Chatbots Can Reduce Product Return — An Extensive Guide | by Saltlux | Nov, 2021

A recent survey suggests that almost 30% of all purchases that are made online are returned. For startups and even for stable businesses, this is too much of a percentage.¹If your business is facing conduct of shopper behavior that indicates a return is likely, a variety of chatbots can effectively and preemptively intervene in this transaction and can prevent a return from happening.There are multiple ways in which chatbots can help you to reduce your product returns, and this article will take a look at some of the significant ways in which chatbots can help businesses. However, it is important to understand here that chatbot efforts must be met with equal efforts from the business operators to ensure that chatbot is able to give its maximum.· Helping Customers in Choosing the Suitabl...
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Why Artificial Intelligence (AI) Projects Fail | by Trust Onyekwere | Nov, 2021
25Nov By Trust OnyekwereNo Comments
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Why Artificial Intelligence (AI) Projects Fail | by Trust Onyekwere | Nov, 2021

Another reason why AI projects fail is that the primary business problem wasn’t an AI one.Let’s look at an e-commerce example. Let’s say an AI-based recommendation engine has been deployed and it hasn’t made a significant difference to revenue from the site.What went wrong? It’s possible that the business doesn’t understand the shopper’s journey. If they had tracked and studied the majority of shoppers’ journeys, they might have discovered that the majority of the shoppers were purchasing additional items because they were using the store’s excellent search engine rather than the product’s page or even a recommendation engine.It might make sense here to have a project that focuses on further improving the search engine, which will provide a better return on investment.This isn’t a failu...
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Expo, React native… onboarding chatbot: Part three | by Rinaldo Stevenazzi | Nov, 2021
24Nov By Rinaldo StevenazziNo Comments
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Expo, React native… onboarding chatbot: Part three | by Rinaldo Stevenazzi | Nov, 2021

In summary for the moment we have, bubbles for the chatbot and the user, animation to simulate the chatbot’s text input. We still have to link all these components together, make them communicate.React allows us to create contexts, to encapsulate a part of our components to make them communicate with each other. We will share in this context a very usefull react hook : UseReducer. This hook will allow us to manage complex state logic.Then we will modified the chatbot screen and the bubbles factory to use the state management thought his context and update the app.Let’s start by create and initialise a UseReducer.const [state, dispatch] = useReducer(ChatBotReducer, InitialChatBotState)UseReducer takes 2 arguments :a reducer function (ChatBotReducer),initial state as input (InitialChatBot...
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YouTube comment analysis. Part I. | by Manuel Gil | Nov, 2021
24Nov By Manuel GilNo Comments
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YouTube comment analysis. Part I. | by Manuel Gil | Nov, 2021

Photo by Souvik Banerjee on UnsplashEach second countless amount of data is created by social media users on the internet, for instance, since 2013, the number of Tweets each minute has increased 58 % to more than 474000 Tweets per minute in 2019. Instagram users upload over 100 million photos and videos everyday. Due to this constant flow of data the internet turns out to be the best data source that can be encountered, thus being the object of numerous analysis that can be performed using artificial intelligence.One of the most famous platforms used these days to share media content is YouTube. YouTube is the preferred way that people use to share content, on this platform it can be encounter videos about endless topics so each video can reach millions of people that can react in a va...
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11 Chatbot Best Practices You Should Follow to Create a Powerful Chatbot — EmpathyBots | by Pratik Bhangire | Nov, 2021
22Nov By Pratik BhangireNo Comments
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11 Chatbot Best Practices You Should Follow to Create a Powerful Chatbot — EmpathyBots | by Pratik Bhangire | Nov, 2021

If you are reading this guide, then probably you are creating a chatbot or about to create one.And now you are wondering, What are the traits of a good chatbot?“The Chatbot Best Practices!”Isn’t it?Then, you are at the right place!Because in this guide, I’m going to share all the golden rules you need to know to create a powerful chatbot.Source: EmpathyBotsJust creating and adding a chatbot into your business is not going to work anymore.It has to drive the expected results for your business as well.And to achieve that, you need to follow these chatbot best practices, which will help you to create an effective chatbot strategy and make the most out of it.Suggested Guide: How to Create a Chatbot from Scratch in 2021 (The Ultimate Guide)What do you expect from your chatbot?The reason it e...
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An Extensive Guide To Data Collection For Speech Projects | by Shaip | Sep, 2021
21Nov By ShaipNo Comments
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An Extensive Guide To Data Collection For Speech Projects | by Shaip | Sep, 2021

Is it just us or are virtual assistants actually becoming quirkier and sassier by the day? If you remember your first interaction with a virtual assistant like Siri, Cortana, or Alexa, you would recollect bland responses and plain execution of tasks.However, their responses are not the same they used to be. Over the years, they have grown to become sarcastic, witty, and in simple words — more human-like. It’s like they are just a step away from cracking the Turing Test. But this has been a journey, hasn’t it?To get here, close to a decade of AI training has happened at the backend. Thousands of data scientists and AI experts have meticulously worked for hours together to source the right datasets to train their speech projects, annotate key aspects and make machines learn them intact. F...
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Challenges faced with Rasa Chatbot Scaling | by SHIVAM DWIVEDI | Nov, 2021
21Nov By SHIVAM DWIVEDINo Comments
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Challenges faced with Rasa Chatbot Scaling | by SHIVAM DWIVEDI | Nov, 2021

When you think to build quick chatbot with an open source framework system the first framework might pops will be Rasa. No doubt its a great framework, provide you to develop chatbot application with very easily with nice organization of documentation. After all the setup and training, the application seems to perform well. But when you go for the load testing of the application things starts to look messy : Response time increases, concurrency drops etc.So based upon this, here in this blog I will be writing few things which I observed should be taken care off while setting up the configuration of Rasa.1.Is there a way to solve concurrency issue?Ans : One solution I came up with is by increasing the Sanic workers. Rasa 2.x use Sanic web server. As per my exposure I haven't found any co...
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Handle Dialogflow Errors (ES & CX) | by Devashish Datt Mamgain | Nov, 2021
20Nov By Devashish Datt MamgainNo Comments
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Handle Dialogflow Errors (ES & CX) | by Devashish Datt Mamgain | Nov, 2021

If you’ve spent any time testing your Dialogflow ES or CX while creating agents, working with webhooks, and integrations with other platforms, you’ve probably seen various error messages. In this post, we cover some of the most common errors, and how to resolve those errors.The error would be like,Dialogflow API has not been used in the particular project id error for API call.SolutionTo resolve this issue, ensure you have done the following.Set the GOOGLE_APPLICATION_CREDENTIALS environment variable and then also check if you have provided the correct project ID to the API call. Please refer to this doc for setting environment variables.When trying to delete a GCP project, you might get a notification that the project cannot be deleted, It is due to different ownership property, and on...
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Why you should consider Microsoft Bot Framework for your next AI Chatbot | by ximnet | Nov, 2021
20Nov By ximnetNo Comments
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Why you should consider Microsoft Bot Framework for your next AI Chatbot | by ximnet | Nov, 2021

Building an AI Chatbot has never been easierMicrosoft Bot Framework is a framework for building enterprise-grade conversational AI experiences. It is hosted on Microsoft Azure’s cloud infrastructure. With this framework, we have launched a few virtual assistants such as Meva for PETRONAS Dagangan Berhad’s MyMesra, Skye for Kuala Lumpur Convention Centre, and Nadia for Affin Hwang Asset Management. In this article, I’m going to share why you should consider Microsoft Bot Framework for your next AI Chatbot as a developer.Skye — Virtual Assistant for Kuala Lumpur Convention CentreFirst, this bot framework is very easy to start. We can have a simple Q&A bot using QnA Maker in less than an hour without coding at all. You can upload an excel file of questions and answers or provide a webp...
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Expo, React native… on boarding chatbot : Part two | by Rinaldo Stevenazzi | Nov, 2021
18Nov By Rinaldo StevenazziNo Comments
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Expo, React native… on boarding chatbot : Part two | by Rinaldo Stevenazzi | Nov, 2021

As I explained in the first part, the chatbot and the user use bubbles, but there is a big difference… this famous animation.This little animation gives life to the chat, and allows to simulate an interaction with a person and not a machine.For this animation, we will create 2 components.The first one, chat-typing which will be the animation component. A kind of animated bubble with an opening and closing animation.The second component, chat-bubble, will look like the user-bubble but with the management of the chat-typing component.At the end we will modified the chat-bot screen created in the part one, to used the chat-bubble component.Let’s take a closer look at the design.We can see 3 black circles, spaced one from the other, and with different opacity. You have to imagine this anima...
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How we designed and developed an AI chatbot for the first time | by ximnet | Nov, 2021
18Nov By ximnetNo Comments
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How we designed and developed an AI chatbot for the first time | by ximnet | Nov, 2021

Photo by Aideal Hwa on UnsplashEven way back then, there were plenty of Natural Language Understanding (NLU) platforms to choose from, and no shortage of advocates for each provider.Google’s Dialogflow seemed like an obvious choice: Creepily accurate answers to our sometimes nonsensical questions is basically their whole business model.On the other hand, IBM’s Watson had already made big waves with their Jeopardy win, and was now poised to revolutionise healthcare (a promise still pending).And what about Microsoft’s Azure Bot?In retrospect, it really didn’t matter which one we chose — we ended up trying them all anyway as we ventured deeper and deeper into our chatbot journey, eventually going beyond the platforms to explore the underlying models for ourselves (Huggingface is a great re...
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Create your own Twitterbot to automate your Twitter presence. | by Paphus | Nov, 2021
17Nov By PaphusNo Comments
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Create your own Twitterbot to automate your Twitter presence. | by Paphus | Nov, 2021

Now that the digital and real worlds are merging, having an online presence is critical. Consistency is one of the most significant means for businesses to set themselves apart from their competition. Brands may establish themselves as thought leaders in their sector by producing high-quality, consistent content. The consistency of your material has a direct impact on people’s perceptions of your credibility. The more consistent you are, the more credible you are.We have an incredible chance to harness automation to boost our productivity many times over in today’s digital and data-driven society. The audience will return for more if the content is compelling. They may offer their own user-generated content if it is really intriguing. However, if a company does not produce it on a regul...
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Everything you need to know about Bots | by Cloud Ladder Consulting | Nov, 2021
17Nov By Cloud Ladder ConsultingNo Comments
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Everything you need to know about Bots | by Cloud Ladder Consulting | Nov, 2021

Bots are automated software program that runs predesigned tasks over the Internet. They are automated which means they run according to the instructions they receive without a human user needing to manually start them every time. Bots imitate humans and replace human behavior.More than half of all internet traffic can be credited to bots. For some e-commerce stores, bot traffic can be even higher than 90%. Bots scan content, interact with sites and social media accounts, or chat with users.Bots are typically networked; bots account for more than half of Internet traffic, reading material, interacting with webpages, conversing with people, and searching for attack targets.Some bots, such as search engine bots that index content for search or customer service bots that assist users are va...
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Making Patient Experience Better and Helping Healthcare have PSAT Patient Satisfaction Using Conversational AI | by Nuacem AI | Nov, 2021
16Nov By Nuacem AINo Comments
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Making Patient Experience Better and Helping Healthcare have PSAT Patient Satisfaction Using Conversational AI | by Nuacem AI | Nov, 2021

Industry insiders have predicted exponential growth in the Healthcare AI Market, which is expected to reach USD 45.2 Billion by 2026 from USD 4.9 Billion recorded in 2020. The evolving omnipresence of intelligent medical AI Chatbots is only a reflection of this rather speedy progress.Highlights:So, what exactly are AI Chatbots? Going by the simplest definition, they are little chat bubbles that pop up on the screen of your computers / mobile devices when you visit a website for information. Mimicking human conversations, these bots are designed to offer essential information on commonly asked questions and connect users to relevant personnel in case of emergencies.AI chatbots in healthcare, however, do much more than answer basic queries. With improving sophistication in AI technology, ...
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How can WhatsApp automation help grow your business for $5 per day? | by Engati | Nov, 2021
15Nov By EngatiNo Comments
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How can WhatsApp automation help grow your business for $5 per day? | by Engati | Nov, 2021

WhatsApp automation with EngatiPop Quiz, which company on the planet has the most number of customers? It’s everywhere. Yeah, that’s the Ad pitch/slogan for the company. Its Visa. With 302 million customers, it’s towering above the next largest one which is Apple iTunes with 225 million customers.Does business growth, revenue, and brand depend on the number of customers an organization has? Of course, it does. The more customers you reach the more robust is the moat you build for your business. So if your organization has to grow large and accumulate a lot of customers and build a moat that is impenetrable around your business, you need to start acquiring more customers.The top dollar every company spends on is customer acquisition. That’s because business survival, growth, stakeholder ...
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Component approach for chatbot. It is rare that business doesn’t want… | by Sean Wu | Nov, 2021
14Nov By Sean WuNo Comments
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Component approach for chatbot. It is rare that business doesn’t want… | by Sean Wu | Nov, 2021

It is rare that business doesn’t want to provide a 24x7 personalized services. But they rarely do. Why? It is easy to personalize content in graphical user interface (GUI), but it is generally impossible to personalize arbitrary services as user interaction design and implementation can get out of hand quickly. Hiring live agents is not option, as it is not scalable to operate. Chatbot has the potential to be the solution, but it is too expensive to build today.There are many reasons why it is expensive to build usable conversational user interface (CUI) to your services. Today let’s focus on a major one of these: the lack of component based framework. I will talk about what is the component driven development and why it is a good idea to adopt this methodology. And then we will cover t...
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How to create a chatbot without any programming | by Paphus | Nov, 2021
14Nov By PaphusNo Comments
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How to create a chatbot without any programming | by Paphus | Nov, 2021

Businesses in today’s world thrive by serving their customers and making sure their clients are satisfied. When it comes to customer service, customers value their time and expect quick responses. Chatbots provide the ideal solution in today 24x7 world to service your customer service on the web, mobile, and social media.There are many ways to create a chatbot, from using a chatbot platform, to hand coding your own solution. In this article we create a bot using Bot Libre, which is a free open source chatbot platform. Bot Libre makes creating a chatbot and connecting it to the web, mobile, and social media easy. No programming is required, and you can train the bot using natural language.Here you can learn on how to create your own chat bot in 10 easy steps:Click 1 — Bot LibreFirst go t...
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How to build AI Chatbot for your business | by ximnet | Nov, 2021
13Nov By ximnetNo Comments
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How to build AI Chatbot for your business | by ximnet | Nov, 2021

There is no shortcut in developing a successful AI Chatbot. Much evaluation and internal engagement are required to determine the success of its implementation.With the experiences we have gathered as a team, we discovered that the following must be considered ahead:Set your priorities rightBe goal-oriented in your approach by identifying your business pain points and opportunities. Here’s the most important question businesses should ask themselves before getting started:“What are you trying to solve?”Whether it is managing product enquiries or assisting customers to check account balance, a good AI Chatbot focuses on its key tasks. This helps businesses to improve productivity by responding to pain points or opportunities more effectively.Form realistic expectationsMost businesses exp...
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Best Crowd-Sourced Device Testing Platform-Qantily | by Paramjeet Singh | Nov, 2021
13Nov By Paramjeet SinghNo Comments
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Best Crowd-Sourced Device Testing Platform-Qantily | by Paramjeet Singh | Nov, 2021

Qantily is a product of Nexgen IoT Solutions. Nexgen was established in 2014, in Texas(US). It has come a long way since then with a presence in more than 5 countries and 150 employees. With specialization in OTT and Streaming media, Nexgen is behind some of the most successful OTT platforms globally.What are the most important factors that have to be considered while developing software or a product for a client? Its use-case? Versatility? The back-end code? There can be endless answers to this question.All these features and factors may go in vain if the product doesn’t turn out to be efficient and properly tested for multiple real-time test cases. Hence, it would be correct to say that testing a product is a very significant part of delivering the complete software to the client with...
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6 Best WhatsApp Chatbots in India | by Haptik | Oct, 2021
12Nov By HaptikNo Comments
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6 Best WhatsApp Chatbots in India | by Haptik | Oct, 2021

WhatsApp is the new buzzword for digital conversations as the post-pandemic world gets more digital-savvy and contactless shopping emerges as the new trend.According to a Statista report, WhatsApp is the most popular messaging platform with more than 2 billion active users outranking Facebook Messenger at 1.3 billion and WeChat at 1.2 billion users. Not only this, it has become the world’s third-largest social networking platform after Facebook and YouTube.Given the popularity and demand of this new messaging channel, businesses too have started to turn their ships, the WhatsApp way. Also, recent innovations in artificial intelligence (AI) and machine learning (ML) make WhatsApp more profitable for businesses. AI-powered virtual assistants, also known as WhatsApp Bots have helped busine...
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How to Create a Chatbot from Scratch in 2021 (The Ultimate Guide) — EmpathyBots | by Pratik Bhangire | Nov, 2021
11Nov By Pratik BhangireNo Comments
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How to Create a Chatbot from Scratch in 2021 (The Ultimate Guide) — EmpathyBots | by Pratik Bhangire | Nov, 2021

So, you want to create a chatbot?Well, you definitely should!Because your customers want it and it is backed by data.According to Salesforce’s “State of Service” report, 76% of service professionals said that customers have increased their use of self-service resources during the pandemic.And, 83% of customers expect someone to interact with them immediately after they contact a company.Then, What are you waiting for? Let’s get started!Source: EmpathyBotsBut before moving ahead I highly suggest you to read this complete guide on What Exactly is a Chatbot? And Why is it Important?To get a detailed understanding of the subject including, types of a chatbot, how does it work, its importance, use cases, and examples.It is a prerequisite for this guide!Ok, let’s start!If you want to create a...
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Guide to How you can turn on and use Google Assistant Continued Conversation | by Tapaan Chauhan | Nov, 2021
10Nov By Tapaan ChauhanNo Comments
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Guide to How you can turn on and use Google Assistant Continued Conversation | by Tapaan Chauhan | Nov, 2021

Sometimes it feels so awkward to talk to Google assistant because of its weird robotic voice. But with the recent improvement with Google’s continued conversation feature things are getting better.With this new feature you don’t have to always command with ‘hey Google/ ok Google’ in every sentence. You can just now follow-up ask or command questions without mentioning ‘hey Google’. For instance, you can easily say “hey Google, set an alarm for tomorrow 7am” and add “also check my upcoming events too” this flow makes this communication more alive.However, it can’t get enabled automatically. You need to go through some simple steps to enable it. Let’s get straight to how you can enable Google assistant continued conversation.Install the Google assistant app and open it.In the top right si...
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Digital Process Automation(DPA) vs Robotic Process Automation (RPA) | by Nuacem AI | Nov, 2021
9Nov By Nuacem AINo Comments
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Digital Process Automation(DPA) vs Robotic Process Automation (RPA) | by Nuacem AI | Nov, 2021

Many Business organizations typically involve a lot of repetitive tasks. With automation technologies becoming mature and accessible plus due to the recent rise of pandemics there is an upward trend in digital transformation and process automation.Highlights:However, when people give the first glance into automation, they might be overwhelmed with a lot of options to take. Particularly, there are two popular ways of automation, Digital Process Automation (DPA) and Robotic Process Automation (RPA) which confuse a lot of people.In this article, we will explain what is RPA, what is DAP and compare them on various grounds. Finally, you would understand that they complement each other and organizations can get a lot of value byBut before that, let us understand the general context of both RP...
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The Ultimate Rasa Cheatsheet. A beginners’ guide to Rasa Open Source | by Nikoletta Ventoura | Oct, 2021
8Nov By Nikoletta VentouraNo Comments
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The Ultimate Rasa Cheatsheet. A beginners’ guide to Rasa Open Source | by Nikoletta Ventoura | Oct, 2021

Let’s start with the basics:Rasa Open Source is a framework for Natural Language Understanding (NLU), dialogue management, and integrations. Rasa also provides RasaX, which is a toolset (GUI) to improve a bot created with Rasa.This is a continuously growing framework for the development of dialogue systems and no wonder there is the need for some help when you start working with Rasa. I got your back though! Here is a comprehensive cheatsheet for all the main commands and functionalities you need!Filesdomain.yml → the “universe” of the bot, i.e., it has a list of all the intents, responses, custom actions, slots, and forms. Don’t forget that every time you add a new intent or entity you have to also add it in your domaindata/nlu.yml → the training data for the natural language understan...
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How Businesses Can Grow Their ROI With Voice Assistants | by Master Of Code Global | Oct, 2021
7Nov By Master Of Code GlobalNo Comments
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How Businesses Can Grow Their ROI With Voice Assistants | by Master Of Code Global | Oct, 2021

A 2019 survey by PWC showed that over 90% of consumers aged between 18–64 years had sought knowledge about voice technology, while over 70% had used it at least once. This massive wave of consumers adopting voice technology for home improvement and ease-of-usage has ushered in a new age for voice assistance. The new consumer trend has also had a positive impact on the business world. The voice assistant market that was worth USD 11 billion in 2019 is now expected to grow by 17% by 2025.Global Voice Recognition Market 2026 — StatistaAs a result, every year more companies are exploring AI-based voice technologies and finding ways to implement voice assistants both internally and externally for cost savings, automation, business intelligence (BI), and better customer experience.Another sur...
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Deploying a Machine learning model as a Chatbot (Part 1) | by Abdulquadri Ayodeji Oshoare | Nov, 2021
7Nov By Abdulquadri Ayodeji OshoareNo Comments
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Deploying a Machine learning model as a Chatbot (Part 1) | by Abdulquadri Ayodeji Oshoare | Nov, 2021

The Dataset we are going to use is the Loan prediction dataset. The loan prediction dataset is a unique dataset that contains 12 columns. The data was gathered to predict if a customer is eligible for a loan.The Dataset is publicly available on Kaggle and can be accessed using this link.Let's Start with the bottom-up approach and build a simple Machine learning model. For this project, we would not be concerned with achieving high accuracy on our models. We only need enough accuracy so that our chatbot can make decent predictions on the fly.Loading and Analyzing the DataWe start by importing the necessary libraries like Pandas, NumPy, Matplotlib, and seaborn. We then use pandas read_csv() to read the data.#import neccessary libraryimport pandas as pdimport numpy as npimport matplotlib.p...
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Building a Bot that Sends Dog Pictures in 20 Minutes | by Bennett Newhook | Nov, 2021
5Nov By Bennett NewhookNo Comments
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Building a Bot that Sends Dog Pictures in 20 Minutes | by Bennett Newhook | Nov, 2021

Includes instructions and a link to use it!This nasty virus has taken something from everyone. For myself and my partner, it was fawning over strangers’ dogs. To help fill that void, I made a bot in ~20 minutes with Zapier that sends dog pictures with a custom message every morning.The text that she gets at 6am daily, with a new dog.Although I use it for sending dog pics, you can use it to send any files from Google Drive through text, as often as you want. You can use the bot yourself with this link.Zapier is a Software as a Service (SaaS) company that allows anyone to connect software and websites to automate workflows. It has thousands of templates that you can customize, from lead management to automating your calendar. They have a free plan that includes up to 5 Zaps (automations) ...
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Guide to How you can use Google Home and Assistant as a smart alarm clock | by Tapaan Chauhan | Oct, 2021
5Nov By Tapaan ChauhanNo Comments
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Guide to How you can use Google Home and Assistant as a smart alarm clock | by Tapaan Chauhan | Oct, 2021

Did you know that your Google Assistant can work as an excellent smart alarm to make your day better? It can make you awake with your favorite music, radio or news. Additionally you can set morning and night time routines by pairing alarm with your playlists. It absolutely doesn’t matter which model of Google assistant smart speaker You are using, you can make it work with any of them. So let’s get straight to how you can use Google Home and Assistant as a smart alarm clock.Do not worry about facing any complex steps as you can just command and get your things done. So if you want to set a one time Alarm then just ask “hello Google set an alarm for tomorrow 8.00 am.” After this as a confirmation assistant will confirm the time with you. Also if you are willing to remember an alarm as ev...
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Guide to how you can change your Alexa voice to a celebrity voice | by Tapaan Chauhan | Oct, 2021
4Nov By Tapaan ChauhanNo Comments
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Guide to how you can change your Alexa voice to a celebrity voice | by Tapaan Chauhan | Oct, 2021

Tapaan ChauhanFollowOct 28 · 2 min readAlexa’s robotic voice sometimes feels a bit annoying but do you know that you can easily change its voice to different celebrity voices ? Sounds really cool right? The best thing is you don’t need to go through various steps and processes just simple command and you will be able to enjoy your favorite celebrity voice.However you need to know one more things that this facility won’t be free and you have to spend $4.99.The voices are quite limited though. In 2019 Amazon announced their first and new celebrity voice of Samuel L Jackson for Alexa. Then they have added two more celebrity voices to this list : Shaquille O’Neal and Melissa McCarthy. So let’s head over to how you can request your favorite celebrity via Alexa.1. How Conversational AI can Au...
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Guide to How you can delete smart home devices from Alexa | by Tapaan Chauhan | Oct, 2021
4Nov By Tapaan ChauhanNo Comments
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Guide to How you can delete smart home devices from Alexa | by Tapaan Chauhan | Oct, 2021

Tapaan ChauhanFollowOct 31 · 2 min readAlexa can get pretty ugly when it gets confused. One of the reason behind Alexa’s this behavior is adding multiple devices with same name. No worry, as you can easily make it work again by deleting some devices. Here are few simple steps that you can follow to delete some devices from Alexa.Don’t need to worry about facing complex tutorial, just follow these below steps to delete devices from Alexa successfully:Open the Alexa app.Head over to devices.Then all devices.Select the devices you want to delete.Then go to settings.Click trash and confirm deleting.1. How Conversational AI can Automate Customer Service2. Automated vs Live Chats: What will the Future of Customer Service Look Like?3. Chatbots As Medical Assistants In COVID-19 Pandemic4. Chatb...
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Guide to how you can use Alexa to check and respond to your emails | by Tapaan Chauhan | Oct, 2021
3Nov By Tapaan ChauhanNo Comments
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Guide to how you can use Alexa to check and respond to your emails | by Tapaan Chauhan | Oct, 2021

Getting too much email can make things messed up for you to manage and due to this you can miss your important emails, newsletters and offers. But there’s a good for you if you are a owner of Amazon Alexa. Yes, with the last year’s upgradation your assistant is now able to read and check your emails. Now you must think how you can enable Alexa’s email checking features. For that you need to go through some simple set up.The very first thing you need to do is install the app and then open it. After that-Click more placed in the bottom bar.Select settings.Scroll down and choose the option calendar and email.Then you can either add an account or select an account you’ve already set up.1. How Conversational AI can Automate Customer Service2. Automated vs Live Chats: What will the Future of ...
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How AI Voice Assistants Are Transforming The Enterprise | by Master Of Code Global | Oct, 2021
2Nov By Master Of Code GlobalNo Comments
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How AI Voice Assistants Are Transforming The Enterprise | by Master Of Code Global | Oct, 2021

The use of voice assistants has been on a rise over the last few years. According to a recent eMarketer report, 38.5% of the US population used a voice assistant in 2020 — that is almost 120+ million users in a year and an increase of 6 million from the previous year.US Voice Assistant Users and Penetration, 2018–2022The report also predicted stable growth for 2021 at a growth rate of 3.2% — bringing the total users to 132 million or 39.4% of the US population.The rapid adoption of conversational AI and voice assistant technology leads us to an important question: why should businesses incorporate voice technology in their service offering and how can they achieve a successful implementation? This article explores the answer to that question and more.Potentially, there are 4 major ways ...
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Why good chatbots need context, not tree-based flows | by Rensen Ho | Sep, 2021
1Nov By Rensen HoNo Comments
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Why good chatbots need context, not tree-based flows | by Rensen Ho | Sep, 2021

In the example, you’re interested in visiting an attraction site and want to find out how much the entrance tickets are, so you ask,User: “How much are tickets for 2 adults and 1 child to the cloud forest?”Surprisingly, the chatbot didn’t know the answer, despite having the relevant API integrations.Bot: “Sorry, I’m still learning.”With a bit of guidance, the chatbot redirects you to a guided (rule-based) conversation flow. It suggests that you should say “Buy tickets” first, followed by “Ticket prices”, and finally “Cloud Forest” to get to the answer.Bot: “Tickets are available on the website.”Not quite close yet.The vast majority of virtual agents use a natural language understanding (NLU) model, but users are still stunted with the unnatural dialogues.One cannot simply explain the in...
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What Exactly is a Chatbot? And Why is it Important? — EmpathyBots | by Pratik Bhangire | Oct, 2021
1Nov By Pratik BhangireNo Comments
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What Exactly is a Chatbot? And Why is it Important? — EmpathyBots | by Pratik Bhangire | Oct, 2021

Chatbots are becoming a bigger part of our lives as consumers and in business. Why experts are predicting Chatbot market size to grow from $2.6 billion in 2021 to $9.4 billion by 2024 at a compound annual growth rate (CAGR) of 29.7%, Let’s find out!Source: EmpathyBotsTechnically, a Chatbot (derived from “Chat Robot”) also known as “Chatterbot” is an automated conversational flow that simulates human conversation, either via voice or text-based communication.It’s like you have an online store and you appointed Chatbot as your virtual storekeeper.Organizations use Chatbots to engage with their customers alongside their other channels like phone, email, or social media.There are two main types of Chatbot,Rule-based Chatbots are built with the pre-set rules, Natural Language Processing (NLP...
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Alexa Becomes a Chatbot — You Can Talk to Alexa by Typing | by Tapaan Chauhan | Oct, 2021
31Oct By Tapaan ChauhanNo Comments
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Alexa Becomes a Chatbot — You Can Talk to Alexa by Typing | by Tapaan Chauhan | Oct, 2021

Alexa is formally a chatbot. Recently, Amazon started revealing another component on iOS that empowers clients to type their solicitations to Alexa and see reactions on the screen. This is one more update Amazon has made for the current year in its Alexa versatile application as the organization endeavors to broaden the voice partner’s utility past the home. Numerous clients will likewise invite it as significant accommodation since Alexa administrations will presently be accessible without making a sound. Others will ask why a chatbot is a fundamental update.In July, the organization redesigned the portable application to make Alexa more unmistakable and empower voice partner access through cell phones. Before this update, the application’s plan was centered more around arranging gadge...
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Transactions With Voice Assistants Will Surge in 2025 | by Tapaan Chauhan | Oct, 2021
31Oct By Tapaan ChauhanNo Comments
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Transactions With Voice Assistants Will Surge in 2025 | by Tapaan Chauhan | Oct, 2021

Unique smart home voice assistants will do more than $164 billion worth of exchanges in 2025, as indicated by a report from Juniper Research. That is over 630% development in a long time from the $22 billion anticipated for the current year, the aftereffect of a more splendid opportunity to utilize voice assistants to buy things.The colossal spike in exchanges completed with voice collaborators can be ascribed to a couple of components. More individuals possessing brilliant presentations will help support how agreeable individuals are by utilizing their voice to make buys in light of the fact that they can observe what they will purchase and notice the cycle.The report proposes that arriving at that number will require associations between smart speakers and smart shows. The buy starts ...
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Scottish Police Propose Allowing Crime Reports Through Alexa and Siri | by Tapaan Chauhan | Oct, 2021
30Oct By Tapaan ChauhanNo Comments
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Scottish Police Propose Allowing Crime Reports Through Alexa and Siri | by Tapaan Chauhan | Oct, 2021

Police Scotland is proposing permitting residents to report violations utilizing voice assistants like Siri or Alexa. The thought is essential for a draft system put together by Police Scotland, the public police power, to the Scottish Police Authority, which directs and controls the law requirement office.The proposition by Police Scotland would let voice aides associate with the crisis 999 organization in Scotland. Brilliant speakers, smartwatches, and voice assistants on cell phones would fill in for when individuals can’t rapidly get to a standard telephone to call crisis administrations. When associated, the dispatcher would have the option to utilize the gadget to record the call and perhaps convey a far-off robot to the area, as per the draft technique, with genuine officials fol...
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GUIDE TO HOW YOU CAN RESET PHILIPS HUE BRIDGE AND BULBS | by Tapaan Chauhan | Oct, 2021
29Oct By Tapaan ChauhanNo Comments
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GUIDE TO HOW YOU CAN RESET PHILIPS HUE BRIDGE AND BULBS | by Tapaan Chauhan | Oct, 2021

If you want to reset your Philips Hue bridge and bulb for some reason and you are not well aware of how you can reset them. Then this article will exactly tell you how to reset your Philip Hue Bridge and Hue Bulb.First thing you need to do while resetting your Philip Hue Bridge is check properly that the Bridge is powered on and then follow these steps:Open Philips Hue app.Head to ‘setting’.Click ‘Hue Bridge’.Scroll down to ‘delete’ option.Delete that bridge by clicking ‘delete’ option.Once you are done deleting that Hue Bridge from Philip Hue app you are all set to head over towards next step:Flip over the bridgeFind out the point which says ‘restore factory setting’Use a pin press and hold the reset button for few seconds.Once you finish doing this you are going to notice LED lights o...
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Can New Voice Assistants Compete Against Google, Amazon, and Apple? | by Tapaan Chauhan | Oct, 2021
29Oct By Tapaan ChauhanNo Comments
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Can New Voice Assistants Compete Against Google, Amazon, and Apple? | by Tapaan Chauhan | Oct, 2021

Orange chose to quit selling its Djingo keen speaker, and it didn’t get a lot of notice. However, it is believed to be critical. It shows that even a $30 billion telecom goliath can’t contend with any semblance of Google and Amazon (unexpectedly, they were utilizing SoundHound innovation, which is probably as acceptable a cloud recognizer as a free broadly useful right hand has endeavored). Add to that Bixby’s disappointment from Samsung, one of the world’s most prominent equipment gadgets combinations, and the issue begins to become more apparent.Here’s the issue. Google, Amazon, and Apple are contributing such a lot and gathering so much information that it will be tough for any other person to adequately enter wide space employments of voice assistants.A piece of it is a precision is...
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Amazon Alexa Moves Operations to Amazon Built Chips | by Tapaan Chauhan | Oct, 2021
28Oct By Tapaan ChauhanNo Comments
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Amazon Alexa Moves Operations to Amazon Built Chips | by Tapaan Chauhan | Oct, 2021

Alexa is moving the majority of its activities onto the Inferentia CPU delivered by Amazon. The movement away from the Nvidia chips utilized by Alexa recently will help the voice assistant’s speed and lessen its energy requests, as indicated by the organization, while also giving Amazon more control of its voice associate.Nvidia’s chips have gone about as the focal terminal for Alexa. The chips hand-off Alexa clients’ inquiries and orders to the Amazon Web Services server farms in the cloud and cycle the text’s reaction into the discourse. Presently, Inferentia chips will take up the job.They are manufactured explicitly for the AI assignments that involve a lot of Alexa’s work, such as perceiving language and pictures and producing a fitting reaction.Alongside Alexa, the Inferentia chip...
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How to Get Started with Chatbots — Part 3 | by Joseph Alan Epstein | Oct, 2021
27Oct By Joseph Alan EpsteinNo Comments
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How to Get Started with Chatbots — Part 3 | by Joseph Alan Epstein | Oct, 2021

Before diving into the ML behind customer-facing chatbots, I’ll first give a quick overview of the system (tl;dr). I will also speak from my experience with Dialogflow, and make the assumption that the approach is similar across other ML-based chatbots.Basically, everything is built around “Intents” and “Entities”.Intents: “When an end-user writes or says something, referred to as an end-user expression, Dialogflow matches the end-user expression to the best intent in your agent. Matching an intent is also known as intent classification.”(definition from Google cloud documentation)Intent diagram from the same documentation as the quote aboveThrough intents, the human creating the chatbot defines the possible topics of conversation. With this context provided, the chatbot can refer to fi...
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The THINKA homekit Z-wave hub expands your apple smart home arsenal | by Tapaan Chauhan | Oct, 2021
26Oct By Tapaan ChauhanNo Comments
ai bot, ai chat, ai chatbot, Apple, artificial-intelligence, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, conversation with ai, creating chatbots, google chat bots, robot chat, smart-home, technology

The THINKA homekit Z-wave hub expands your apple smart home arsenal | by Tapaan Chauhan | Oct, 2021

Smart Home technology company Thinka has launched the world’s first Apple Homekit-certified Z-wave controller which is specially designed for users who use Homekit as their home automation platform. With their new Z-wave hub users can have access to more products, functionalities, apps and automations such as geofencing and adaptive lighting. Looking over the fastest growing wireless smart home consumer market Z-wave now has secured its place as the new worldwide market leader in the wireless home automation industry.Image source: the ambient.comOverview and functionalitiesBy choosing z-wave as a protocol a whole new suite of smart devices is now available to homekit users via this new hub. And connecting this Z-wave controller to Apple homekit system enables instant access to over 3,30...
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XIAOMI MI Smart Projector 2 goes LIVE along with Mesh System AX3000 | by Tapaan Chauhan | Oct, 2021
25Oct By Tapaan ChauhanNo Comments
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XIAOMI MI Smart Projector 2 goes LIVE along with Mesh System AX3000 | by Tapaan Chauhan | Oct, 2021

If you are not so fond of watching cinema in the theater anymore then Xiaomi has the best thing to offer you, xiaomi mi smart projector 2. They have recently launched this product along with new Mesh System Ax3000.This smart projector gives you clear and high quality screen experience with 1920*1080 full HD resolution and auto focus. No matter how wide your wall is this can fit at multiple angles up to 120” screen using multi-angle auto keystone correction.It is also compatible with Google assistance so you can just ask “hey! Google play my favorite show”. No need to worry about sound quality as it offers Dolby audio from built in speakers to give you the experience of enjoying rich sound bass.You can enjoy relaxing viewing experience even with below 28dB.Pricing range Xiaomi mi smart p...
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The Best Smart Blinds Options For Your Smart Home | by Tapaan Chauhan | Oct, 2021
25Oct By Tapaan ChauhanNo Comments
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The Best Smart Blinds Options For Your Smart Home | by Tapaan Chauhan | Oct, 2021

While you are opting smart home automation you might not want to fold your blinds manually anymore. And for that, if you are looking for some best brand suggestions for smart blinds, then here is a list of some best advanced quality choices and options available for you.If you are looking for a well designed smart blind with advanced technology features then this one might be the best choice for you. Besides classy design it has multiple features to catch customer’s attention.This smart blind from American Homesuplier has great durability with better motor quality. You can control this via hand-held remote or if you are not a fan of controlling via remote system then thanks to its wide range of compatibility, that you can even control this via Amazon alexa, Google Home, Apple siri and m...
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Aqara Roller Shade Driver E1 Adds Automation to Existing Window Blinds | by Tapaan Chauhan | Oct, 2021
24Oct By Tapaan ChauhanNo Comments
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Aqara Roller Shade Driver E1 Adds Automation to Existing Window Blinds | by Tapaan Chauhan | Oct, 2021

To add another device to your smart home experience Aquara has launched Roller Shade Driver E1 so that you don’t have to struggle with rolling shades of every room.Image source: theambient.comThis china based company has claimed to use Zigbee3.0 protocol to make users enjoy fastest and energy-efficient smart home technology along with smart automation system so that they can connect the device with Aqara app and it will work automatically so no one have to worry about operating it manually. But if you are not a fan of automation you can control it via button or your mobile from anywhere.Thanks to its’ wide range of smart home eco-system compatibility, that allows users to operate it with popular voice assistances such as Google assistance, Siri, Alexa, Homekit and IFFTTT. It enables acc...
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Facebook launched Portable Portal Go and Portal plus smart displays | by Tapaan Chauhan | Oct, 2021
24Oct By Tapaan ChauhanNo Comments
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Facebook launched Portable Portal Go and Portal plus smart displays | by Tapaan Chauhan | Oct, 2021

Facebook recently announced the launching of their best two smart speakers, the portal Go and Portal plus to make your video chatting experience better. With advanced features and technology, these devices will make going to set another milestone in the market of smart displays.Picture source : mysmartprice.comAs Facebook is claiming portal go as the first ever portable devices, let’s get into the quick view of this device:This smart speaker with 5 hours of battery longevity offers users to carry this without dragging power adapters always.Its’ smart 12mp camera with ultra-wide view uses special artificial intelligence which keeps panning and zooming automatically no matter where you take the conversation. So you don’t have to worry about turning the screen while doing any work. Also it...
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ATHOM makes homey smart home service free | by Tapaan Chauhan | Oct, 2021
23Oct By Tapaan ChauhanNo Comments
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ATHOM makes homey smart home service free | by Tapaan Chauhan | Oct, 2021

After being relaunched as a cloud based mobile app service, Homey is now all set to give users new experience as a completely free application to connect all your smart home devices in one click.Image resource: the-ambient.comWith the use of Homey the whole house can be in a single screen. This simple free application will allow users to connect and drive every single smart device in one click. They can switch on the lights, play music and switch on TV any time they want. Users can also have access to controlling their home’s temperature and can arrange different other things by using it. After its integration with Amazon Echo, Google Assistance and Facebook messenger, one can control Homey with voice command or even by typing on messenger.Additionally Homey can connect users with their...
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Amazon Fire TV Stick 4K Max goes live alongside Native Fire TVS | by Tapaan Chauhan | Oct, 2021
22Oct By Tapaan ChauhanNo Comments
ai bot, ai chat, ai chatbot, amazon, artificial-intelligence, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, conversation with ai, creating chatbots, robot chat, smart-home, technology, voice-assistant

Amazon Fire TV Stick 4K Max goes live alongside Native Fire TVS | by Tapaan Chauhan | Oct, 2021

Looking over the rising popularity of smart TVs Amazon is going to launch the most awaited new version of Fire TV, Fire TV Stick 4K Max along with their own smart TV, Omni-Series with 4K Ultra HD and the 4-Series with 4K Ultra HD.Image resource: livemint.comThese versions of Fire TV series are going to combine Fire TV experience and far-field voice technology directly into TV, providing an advanced technological remote button to directly reach you to your favorite entertainment resources such as Amazon prime, Disney and Netflix. You can directly tune to your favorite series by asking Alexa with the Omni series.With a 1.8GHz quad-core processor and 2GB ram makes this new version of Stick 4K Max 40% more powerful than the previous version of Mere 4K, offering a faster GPU.Also to make str...
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Guide to How you can connect Amazon Echo Speaker with Fire TV to experience Alexa Home Theatre System | by Tapaan Chauhan | Oct, 2021
22Oct By Tapaan ChauhanNo Comments
ai bot, ai chat, ai chatbot, amazon, artificial-intelligence, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, conversation with ai, creating chatbots, guides-and-tutorials, robot chat, speakers, voice-assistant

Guide to How you can connect Amazon Echo Speaker with Fire TV to experience Alexa Home Theatre System | by Tapaan Chauhan | Oct, 2021

With the advancement of features, users now can create a whole home theatre system by linking Amazon Echo devices with Fire TV. You are just few steps away to enjoy a better watching experience. But before that, you need to make sure that all the devices are compatible and have the recent updated version installed. To know that lets have a quick look on which Echo Speaker devices and Fire TV devices are compatible.Amazon Fire TV Stick 4KAmazon Fire TV Stick 4K MaxAmazon Fire TV (3rd Generation)Amazon Fire TV Stick LiteFire TV Cube (1st Generation)Fire TV Cube (2nd Generation)Echo StudioEcho Plus (1st Generation)Echo Plus (2nd Generation)Echo (2nd Generation)Echo (3rd Generation)Echo Dot (3rd Generation)Echo Dot with ClockEcho SubNow as you know, if your device is compatible or not you c...
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Best smart devices for your Garden Place | by Tapaan Chauhan | Oct, 2021
21Oct By Tapaan ChauhanNo Comments
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Best smart devices for your Garden Place | by Tapaan Chauhan | Oct, 2021

In your busy life, you might find managing your garden every time much difficult. So it’s better for you to opt for making your traditional garden a smarter one and to do so you should know which devices will make your task much easy with great features and advanced technology. Here is the list of best choices for your smart garden.https://www.amazon.com/dp/B07L491F8K/ref=cm_sw_r_wa_awdb_imm_JB2GHEWTGKBAHCHSN5FMNow you don’t need to step outside of your house to track water, light or temperature measure of your plants, you can track them just by sitting on your sofa using your smartphone, connecting with this device.It has advanced technology sensors to track accurately the measure of water, light, heat that your plant is getting. Also you can track them for a long term using daily, wee...
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All About Chatbots. Is Chatbot For Your Business? | by root2AI | Oct, 2021
21Oct By root2AINo Comments
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All About Chatbots. Is Chatbot For Your Business? | by root2AI | Oct, 2021

Is Chatbot For Your Business?Chatbot vs Human Customer Service ∘ What is a Chatbot?∘ Types of Chatbots∘ Rule-Based Chatbot∘ AI (Artificial intelligence) Chatbot∘ Is Chatbot important for your business? (Chatbot vs Human)∘ When to use Chatbot?∘ When to use human customer service?∘ Can we make Chatbot for any platform?∘ How can a chatbot help you get leads?∘ Pros and Cons of a Chatbot∘ About UsWhat is a Chatbot?A computer program designed to simulate natural conversation with human users via text or text-to-speech. Chatbot (short form of Chatterbot) can be deployed on any messaging app, website and email.Chatbots play a vital role for your business, they can place orders for your customers, offer a helping hand with product availability, update on order status, answer FAQ questions, coll...
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Chatbots: From Alan Turing to our decade. | by Anastasia Rempoulaki | Oct, 2021
20Oct By Anastasia RempoulakiNo Comments
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Chatbots: From Alan Turing to our decade. | by Anastasia Rempoulaki | Oct, 2021

Photo by Austin Distel on UnsplashChatbots are “online human-computer dialog system[s] with natural language”. In simple words, chatbots is a virtual person who can effectively talk to any human being using interactive textual skills.The main idea of chatbots started from Alan Turing, who asked “Can machine think?” in 1950. Let’s remember an example of Turing in one section of “Computing Machinery and Intelligence”. In this example Turing simulated what the test might look like when human asking questions and an imagined intelligent computer responding.Q: Please write me a sonnet on the subject of the Forth Bridge.A: Count me out on this one. I never could write poetry.Q: Add 34957 to 70764.A: (Pause about 30 seconds and then give as answer) 105621.Q: Do you play chess?A: Yes.Q: I have ...
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Guide to How you can view security camera footage on your Amazon Echo devices | by Tapaan Chauhan | Oct, 2021
19Oct By Tapaan ChauhanNo Comments
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Guide to How you can view security camera footage on your Amazon Echo devices | by Tapaan Chauhan | Oct, 2021

You can now view and monitor footage from your security camera just by saying “Alexa, show the security camera( camera name ) view”. Just a simple set up and you will be ready to use your Amazon Echo device as a security camera monitor. And if you are wondering about how to view or connect then follow the simple steps mentioned in this article .The very first thing you need to assure that your device is Amazon Echo Show, Echo spot or Amazon Fire TV Stick. Then you have to know which brands are compatible with your Echo device. Let’s have a quick look which brands are compatible with Alexa.Security Camera brands compatible with AlexaNestNetgearArloAbodeRingLogitechBlinkEcobeeTP-LinkHoneywellKamiEufyWyzeVivintReolinkZmodoCanaryEzvizAmcrestCheck your camera brand and make sure it is compat...
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Why Keyword Detection Is a Key Feature in Speech Recognition for Kids | by SoapBox
18Oct By SoapBoxNo Comments
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Why Keyword Detection Is a Key Feature in Speech Recognition for Kids | by SoapBox

VP of Speech Technology, Dr. Amelia Kelly, brings you the sixth installment of our “Lessons from Our Voice Engine” series, featuring high-level insights from our Engineering and Speech Tech teams on how our voice engine works.What is keyword detection?Keyword detection is a feature of the SoapBox engine that allows users to search for a word or phrase (even multiple examples simultaneously) within an audio file.Why is it important for our voice engine and kids’ speech recognition?In kids’ speech applications, we may only be interested in a particular word or phrase that is spoken by the child. For example, this word or phrase may be the response to a multiple choice question or a password that triggers an action within the platform, game, or application.Keyword and keyphrase detection a...
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Top Challenges Faced by Conversational AI that You Should be Aware of | by Ninad Madhab | Oct, 2021
18Oct By Ninad MadhabNo Comments
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Top Challenges Faced by Conversational AI that You Should be Aware of | by Ninad Madhab | Oct, 2021

Conversational artificial intelligence confronts challenges that expect better progressive technology to endure.Here, we will catch a glimpse of some of the challenges in conversational AI.Security and PrivacyAt the point when users demand a voice assistant, the information sent must be safely prepared and put away. Voice assistance and chatbots must be paid attention in organizations and the high-security norms that organizations characterize for these channels must be conveyed to their clients to make the vital premise of trust. Particularly while performing sensitive individual data analytics that can be taken, Conversational AI applications must be planned with security in mind to guarantee that protection is regarded and all personal details are kept private or redacted depending o...
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How to build a chatbot using Rasa and Python | by Arya Pandey | Sep, 2021
17Oct By Arya PandeyNo Comments
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How to build a chatbot using Rasa and Python | by Arya Pandey | Sep, 2021

Today we’ll be talking about how to make an AI-powered chatbot using Rasa and Python. It doesn’t matter if you have deep knowledge of python or are just a beginner in the world of coding!This article mainly focuses on the AI framework, Rasa, and a little bit of python. Before getting started, let me tell you the required software to be installed for the project.Visual Studio 2019 C++ Build ToolsAnaconda (Conda Package)I am assuming that you already have Python 3.8 installed in your PC since Python 3.9 version doesn’t work with rasa, it has some issue so I’ll suggest you download version 3.8 if you don’t have it. Here’s the link: https://www.python.org/downloads/. Thank me later :PYou can download the following two softwares from the link provided below (if you don’t already have them on...
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Guide to How you can connect and pair your Google Home to a Bluetooth speaker | by Tapaan Chauhan | Oct, 2021
17Oct By Tapaan ChauhanNo Comments
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Guide to How you can connect and pair your Google Home to a Bluetooth speaker | by Tapaan Chauhan | Oct, 2021

Tapaan ChauhanFollowOct 14 · 3 min readIt is now possible to connect your Bluetooth speaker with your Google smart speaker. For instance, if you want to enjoy the benefits of Google Assistant but want the sound to play via another speaker then this is the best solution for you. Here we will guide you about how you can connect and pair your Google assistant with Bluetooth speaker.First you need to turn on your Bluetooth speaker and then press and hold the particular button on the top or back in order to stick it in pairing mode. Then head of to the steps mentioned below:Open Google Home appTap the Google home deviceAt the top-right click settings and then AudioAfter that click default music speakerThen click pair Bluetooth speakerWhen your Bluetooth device appears click done.1. How Conve...
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A Chatbot Software… And An Online Money Magnet | by Assaad Jmal, PhD | Sep, 2021
16Oct By Assaad Jmal, PhDNo Comments
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A Chatbot Software… And An Online Money Magnet | by Assaad Jmal, PhD | Sep, 2021

2. eCommerce website ownersSo many eComm Marketers struggle to convert their Visitors into Leads & Sales. If it’s the case for you, Conversiobot is what you need.It’s the best solution to engage with your visitors instantly and convert them into Leads & Sales. And you will avoid spending THOUSANDS of dollars on Live Chat Agents. And without hiring expensive coders.In fact, all you need to do to activate this “AI” Website Tech is to copy & paste a single line of “Website Code”.>> You can access Conversiobot here <<1. How Conversational AI can Automate Customer Service2. Automated vs Live Chats: What will the Future of Customer Service Look Like?3. Chatbots As Medical Assistants In COVID-19 Pandemic4. Chatbot Vs. Intelligent Virtual Assistant — What’s the differenc...
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How to set up the fundamentals of your Chatbot Testing in 2 minutes | by Nikolett Torok | Oct, 2021
15Oct By Nikolett TorokNo Comments
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How to set up the fundamentals of your Chatbot Testing in 2 minutes | by Nikolett Torok | Oct, 2021

With the emergence of chatbots, many workplace roles have changed and in many cases new ones have been born. As sad as it is, but a conversational AI tester is not one of them (yet). Of course there can be several reasons behind this:Lack of resources (human, financial)Lack of expertise (knowledge in Test Automation)The general belief that Testing only comes in the picture after deployment (wrong)Management does not recognize the importance of QATherefore, Testing remains still in the background, as the “necessary evil”, which consumes resources and money.It almost does not matter what technical or role background we had, Chatbot Testing will force us to leave our comfort zone, build up extra knowledge and to learn new expressions and methods.We, at Botium, have decided to make things e...
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How’s it like to Coexist with a Conversational AI, aka a Chatbot? 🙂🤖 | by Intumit AI | Oct, 2021
14Oct By Intumit AINo Comments
ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbot-development, chatbots, chatbots-for-business, conversation with ai, conversational-ai, creating chatbots, robot chat, technology

How’s it like to Coexist with a Conversational AI, aka a Chatbot? 🙂🤖 | by Intumit AI | Oct, 2021

2. How can Intumit SmartRobot solve your problem?Imagine a scenario in which you’re about to return a defective product and you’re looking for a quick answer on how to return it (assuming that the company doesn’t have a FAQ page), and you needed to wait for 5 minutes before getting a reply.Not time-friendly at all, right? 🥺Here’s where Intumit SmartRobot comes in!Smiling SmartRobotA chatbot can reply and give you the most relevant answer in 5 seconds! That reduces your waiting time by 60 fold! ⌛️Aside from giving you a definitive answer, Intumit SmartRobot can even provide you with several suggestions that you might need or be interested in. 😄Such as cashback policy, product swap policy, and many more. Even if a company does have a FAQ page, navigating thro...
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Why do you need to deploy an eLearning chatbot | by Engati | Oct, 2021
13Oct By EngatiNo Comments
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Why do you need to deploy an eLearning chatbot | by Engati | Oct, 2021

Are eLearning chatbots worth it? Do they really help your students? Should your institute invest in one? Well, if you really care about your students and want to help them learn in the most effective manner during these unprecedented times, you should consider investing in an intelligent eLearning chatbot. Here’s why!With remote learning becoming the norm and students taking courses from all over the world, Edtech has become extremely important. Student engagement tools like eLearning chatbots help students find all the answers they seek, wherever they are at any time.‍1. Instant answersArtificial intelligence chatbots will allow your students to get answers to their questions instantly. They won’t need to wait for ages, hoping to get an answer to an email. They won’t even need t...
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AI saves human lives | Born Digital
13Oct By Born Digital s.r.o.No Comments
ai, ai bot, ai chat, ai chatbot, artificial-intelligence, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, conversation with ai, creating chatbots, digital-assistant, firefighting, robot chat, voice-assistant

AI saves human lives | Born Digital

There are various ideas about what artificial intelligence is capable of and how people can use it for their good. In connection with the term “AI,” people often imagine a variety of abstract IT industries. Some even see AI as a potential threat to the future of humankind. But the opposite is closer to the truth so far since artificial intelligence quickly advances in protecting the safety and health of humans.AI already keeps people safe in a variety of industries. For example, it cooperates with healthcare professionals helping to determine a patient’s diagnosis and possible treatment. During that, it relies on an enormous amount of data that the human brain wouldn’t be able to process. Artificial intelligence also protects human lives in criminology. It helps during investigations of...
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Top 5 chatbots for workflow management and process automation | by Team Quickwork | Oct, 2021
12Oct By Team QuickworkNo Comments
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Top 5 chatbots for workflow management and process automation | by Team Quickwork | Oct, 2021

Have you made any recent flight bookings from any leading travel site? If yes, after booking, you might have received a confirmation and ticket to your WhatsApp from the area along with the number and details which a chat application bot is doing!Interesting, isn’t it? This is how businesses simplify their workflows using chatbots without human intervention at every step of the process.Does your business rely mainly on communication and collaboration?How about using the messaging platforms or chatbots to accelerate the workflows?The messaging and collaboration platforms have become one of the key accelerators for productivity within the teams. If most of the activities in your business are collaborative, you need simple apps built with a top messaging framework. Here are the top 5 best ...
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How to retain customers on your Shopify store | by Engati | Oct, 2021
11Oct By EngatiNo Comments
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How to retain customers on your Shopify store | by Engati | Oct, 2021

Most companies focus more on acquisition than on retention. For a lot of them, that’s a mistake. Unless you’re just starting out, you should focus on retaining existing customers.Various studies have shown that retaining customers could be anywhere from 5 to 25 times cheaper than acquiring new customers. To make this sweeter, customer retention actually helps you with customer acquisition since loyal customers are 4 times more likely than new customers to refer you to their friends and family. These loyal customers are also 7 times more likely to try your new offerings.‍There are many metrics that you could track to measure customer retention. Here are the most important ones:1. Repeat purchase rateThis refers to the percentage of customers who made more than one purchase from yo...
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Building a simple Chatbot. Introduction | by Chandrashekar K P | Sep, 2021
10Oct By Chandrashekar K PNo Comments
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Building a simple Chatbot. Introduction | by Chandrashekar K P | Sep, 2021

Have you ever wondered how techies build a chatbot? With the development of the python language, it has become simple with just a few lines of code. I’m trying to give some idea about how to build a simple chatbot using python and NLP which we come across in our daily interaction with any app/website.Recently, the human interaction for most kinds of initial customer support is being handled by these chatbots which reduces an enormous amount of logs or complaints coming in the day-to-day lives for any product or service that we buy. The simple and repetitive queries are very well handled and it’s good to leave these tasks to robots and focus our human energy on more efficient work that adds value to the company.There are two types of chatbots that we generally come across,Rule-Based Chat...
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Making chatbots reply smarter with context using Dialogflow Fulfillment | by Rensen Ho | Sep, 2021
10Oct By Rensen HoNo Comments
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Making chatbots reply smarter with context using Dialogflow Fulfillment | by Rensen Ho | Sep, 2021

1. Instead of one intent with the required slot filling parameters, create that intent followed by one intent for each parameter. (See purple boxes above)2. In those intents with a single slot filling parameter, set it optional.3. Put all entities extracted from any intent into the conversation context programmatically. (See the blue box above)4. Make a functional response for a group of related intents (see the orange box above), so that you’re making a chatbot to reply based on the user’s intent and information (either mentioned or referred from context), instead of intent without information.Let’s take a closer look at the code.Start by creating a map of intents. Let the agent (a webhook client) use the intent map to handle incoming messages.Remember to create those intents in Dialog...
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AI-Powered Cognitive Virtual Assistant Services | Nuacem
9Oct By Nuacem AINo Comments
ai, ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbots, conversation with ai, conversational-ai-chatbot, creating chatbots, digital-transformation, robot chat, virtual-assistance

AI-Powered Cognitive Virtual Assistant Services | Nuacem

Humans have long been fascinated by the concept of machine thinking and working like a human, at least intellectually. Though there might be potentially devastating consequences of a machine becoming as intelligent as humans, we simply cannot deny that they could be of great help and improve our daily lives.Highlights:Cognitive AI has been powering virtual assistant services throughout their existence. The capabilities of virtual assistants are increasing year by year and With various virtual personal assistants showing very advanced and high intelligence capabilities, it is common for anyone to get curious as to what is a virtual assistant ai? and to what extent this “cognition” they exhibit would go.In this article, let us try to understand exactly that. However, before that, we must ...
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NLP based Chatbot in PyTorch. Bonus Flask and JavaScript deployment | by Victoria Maslova | Oct, 2021
8Oct By Victoria MaslovaNo Comments
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NLP based Chatbot in PyTorch. Bonus Flask and JavaScript deployment | by Victoria Maslova | Oct, 2021

Among the various ways you can improve customer satisfaction, chatbots are a powerful solution to help the customer base. Chatbots are affordable, help scale your business, fully customizable, help your customers find the right products/services, and help build trust for your business. To prove this I’ll go through following content:What is a machine learning chatbot?Why chatbots are important in different business spheres?Build you own NLP based chatbot using PyTorch.Deploy chatbot in Javascript and Flask.A chatbot (Conversational AI) is an automated program that simulates human conversation through text messages, voice chats, or both. It learns to do that based on a lot of inputs, and Natural Language Processing (NLP).For the sake of semantics, chatbots and conversational assistants w...
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Chatbots are your secret Black Friday weapon | by Jordi Cabot | Oct, 2021
7Oct By Jordi CabotNo Comments
ai bot, ai chat, ai chatbot, best chatbot, black-friday, bots, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbots, conversation with ai, creating chatbots, cyber-monday, ecommerce, robot chat

Chatbots are your secret Black Friday weapon | by Jordi Cabot | Oct, 2021

Black Friday and Cyber Monday are the two single days that concentrate more sales of the whole year. Christmas sales are bigger but they are spread out over a much longer period of time. So, is your online shop ready for Black Friday / Cyber Monday? If you’re not sure you should definitely go over one of the many checklists posts advising you on how to make sure you test your website and checkout process, make sure it scales, etc. Also, this podcast collects a great set of experiences and Insights for Black Friday and Cyber Monday Sales.But these checklists focus a lot on the technical part and tend to forget that a spike in visitors directly translates into a spike of questions to answer. If you’re too busy to answer those questions immediately, visitors will just bounce to another sho...
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What Are Acoustic Models and Why Are They Needed in Speech Recognition for Kids? | by SoapBox
6Oct By SoapBoxNo Comments
acoustic-model, ai, ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, conversation with ai, creating chatbots, deep-neural-networks, robot chat, speech-recognition, voice-technology

What Are Acoustic Models and Why Are They Needed in Speech Recognition for Kids? | by SoapBox

Speech Recognition Engineer Armin Saeb brings you the fifth installment of our “Lessons from Our Voice Engine” series, featuring high-level insights from our Engineering and Speech Tech teams on how our voice engine works.What is an acoustic model (AM)?Acoustic Models (AM) are key components of any speech recognition engine. An AM describes the statistical properties of sound events and connects the acoustic information with phonemes or other linguistic units. Hidden Markov Models (HMM) are one of the most common types of AMs. Other acoustic models include Deep Neural Networks (DNN) and Convolutional Neural Networks (CNN).1. How Conversational AI can Automate Customer Service2. Automated vs Live Chats: What will the Future of Customer Service Look Like?3. Chatbots As Medical Assistants ...
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Unique czech voice-changing voicebot | Chatbots Life
6Oct By Born Digital s.r.o.No Comments
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Unique czech voice-changing voicebot | Chatbots Life

Czechs and Slovaks, who call the Samsung customers care line, will now meet a new intelligent voicebot with several unique features. The innovative virtual assistant was developed by Conectart, the largest domestic call center operator. The technological author of the solution is the Czech startup Born Digital.The new digital assistant had replaced the Interactive voice response system (IVR). Customers no longer have to listen to the list of options and dial the number corresponding to their request. The innovative voicebot fluently converses with them in a human voice indistinguishable from a living operator.“Customer expectations are increasing rapidly every year, and we need to keep up with new trends. That is why we decided to implement this project, which in my opinion indicates th...
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Conversation Design: Ethics and Inclusivity in the Design Process | by Master Of Code Global | Sep, 2021
5Oct By Master Of Code GlobalNo Comments
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Conversation Design: Ethics and Inclusivity in the Design Process | by Master Of Code Global | Sep, 2021

Ethics in conversation design refers to the consideration of moral principles when designing and developing AI experiences. This is a topic that is not often discussed as part of the design process, perhaps because it’s difficult to talk about, or maybe is often ignored. Conversational technologies can be influenced by the biases of their creators and it’s important to consider this to ensure our designs are inclusive and transparent.Technology made by humans is subject to the same risks and flaws as humans, and it’s naive to think that our social ills will disappear in the technology we create.— Tarah Knaresboro, Conversation DesignerSo what does that mean? Let’s look at 3 things to consider when designing for ethics and inclusivity:Conversation Design: 3 Things to Consider When Design...
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Real State Chatbots for Actionable “Closing” | by Botspice | Aug, 2021
4Oct By BotspiceNo Comments
ai, ai bot, ai chat, ai chatbot, artificial-intelligence, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbot-design, chatbots, conversation with ai, creating chatbots, real-estate, robot chat

Real State Chatbots for Actionable “Closing” | by Botspice | Aug, 2021

When a potential buyer is looking to find a new home, he expects relevant answers, quick replies and 24X7 assistance. The buyer cares about someone who responds fast! Real estate agents are not only expected to answer calls promptly but also complete sale transactions, update listings, manage staff and market themselves. This sometimes makes it hard to keep up with inquiries that pop up on the website.However, ‘In the game of Real Estate, every lead matters.’ How do you keep up with these inquiries? How will you manage clients?Real Estate chatbot by Botspice, can hold a conversation with your leads and prospects. AI Chatbots can converse with potential new clients and help figure out where they are in their sales journey and how you can best support their needs at any given point in tim...
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Voice Assistant Use Cases: Business Implementations of VUIs in 2021 | by Master Of Code Global | Sep, 2021
3Oct By Master Of Code GlobalNo Comments
ai, ai bot, ai chat, ai chatbot, artificial-intelligence, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, conversation with ai, conversational-ai, creating chatbots, google chat bots, robot chat, voice-assistant, voice-technology

Voice Assistant Use Cases: Business Implementations of VUIs in 2021 | by Master Of Code Global | Sep, 2021

Amazon’s Alexa, Apple’s Siri, Microsoft’s Cortana, and Samsung’s Bixby may be the flag bearers of voice assistants (VAs) but the technology itself is no longer limited to megacorporations. Instead, it is finding its way to numerous enterprise-level applications. This new wave of adoption is evident in recent statistics too:Global Banking and Finance Review reported that 88 percent of global business leaders think that voice assistant technology has the potential of growing their businesses.On the consumer side, a survey from Google reported that 72 percent of Google Pixel’s users use the phone’s AI voice assistant daily.Additionally,52 percent of those consumers expressed that they would like to receive information about various products and brands via voice assistants.Artificial intell...
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Conversational AI in Healthcare: The Path Towards an Intelligent Care Delivery | by Enterprise Bot | Aug, 2021
3Oct By Enterprise BotNo Comments
ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, conversation with ai, conversational-ai, creating chatbots, health-care-reform, healthcare, robot chat, telehealth, telemedicine

Conversational AI in Healthcare: The Path Towards an Intelligent Care Delivery | by Enterprise Bot | Aug, 2021

The year 2020 witnessed significant upheaval in the healthcare sector. When the entire world moved in shelter-in-place situations, healthcare facilities were struggling to meet rising patient demands and assist them with virtual treatment or remote care. They were overwhelmed by the number of COVID-19 patients, creating major constraints on space, supplies, and staff. This made people realize all around the world the importance of next-gen digital healthcare systems. This need for cutting-edge technological solutions prompted the development of Artificial Intelligence in healthcare.Now more than ever, patients and specialists are expecting a digital-first way that will streamline operational workflows and improve the quality of care. Before pandemic digital transformation initiatives ar...
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Voicebots are ready to solve problems
2Oct By Born Digital s.r.o.No Comments
ai, ai bot, ai chat, ai chatbot, artificial-intelligence, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, conversation with ai, creating chatbots, digital-assistant, robot chat, virtual-assistant, voice-assistant

Voicebots are ready to solve problems

How AI facilitates communication between companies and their customersImagine having a crucial online meeting in a couple of minutes, but your internet connection refuses to work. Stressed out, you call the customer support line, and the voice, that picks up the phone introduces itself as a digital assistant…You start losing faith in solving the problem in time. The robot, however, quickly understands your issue and provides clear instructions on how to solve it. You don’t have to repeat your questions or push any numbers for forwarding the conversation. Everything works fine in a moment.This example is how the company call centers and technical helpdesks might look in soon future.Whenever you call for help, artificial intelligence is ready to answer (source: unsplash.com)More than 80% ...
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How to Create effective Audio Ads for Streaming Services & Voice Apps: 4 Tips for Success | by Ipervox | Aug, 2021
2Oct By IpervoxNo Comments
ai bot, ai chat, ai chatbot, audio-advertising, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, conversation with ai, creating chatbots, google chat bots, robot chat, streaming-service, successful-advertisements, tips-for-success, voice-app

How to Create effective Audio Ads for Streaming Services & Voice Apps: 4 Tips for Success | by Ipervox | Aug, 2021

Audio ads: they’re all around us today. People listen to them on a range of distribution channels, like radio, podcasts, smart speakers, music streaming services, and more. Audio ads are a key component of the audio revolution because they are central to the promotion of products and services.Audio ads are a type of marketing that can be especially powerful. These advertisements typically take the form of radio broadcasts or podcasts where a story is told to listeners concisely and compellingly. When done correctly, advertisers can take advantage of one of the most resonant marketing means such as audio. With the power to engage, inform, and entertain people outside of their homes, advertisers can find success.Advertising for your brand can be complex. It can range from using Alexa Skil...
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Scale Your Business with AI-Powered Enterprise Virtual Assistants | by Nuacem AI | Sep, 2021
1Oct By Nuacem AINo Comments
ai, ai bot, ai chat, ai chatbot, ai-chatbot, ai-virtual-assistant, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, conversation with ai, creating chatbots, google chat bots, robot chat

Scale Your Business with AI-Powered Enterprise Virtual Assistants | by Nuacem AI | Sep, 2021

Growth is desired by all businesses but in order to grow and upscale a business, a lot of resources are needed. Apart from the right business strategy, you need a lot of people to execute tasks,Highlights:Well, maybe not anymore now because the technology of artificial intelligence has raised to the point that they have the power to automate a lot of business tasks with a higher degree of accuracy and efficiency. With digital transformation accelerated by pandemics, many people are shifting to including virtual assistants at least in some areas of business.Here in this article, let us discuss all essential things regarding these AI-powered Enterprise Virtual Assistants — — What they are, how they help, and some challenges they present.An artificial intelligence virtual assistant is soft...
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5 Ways Email Virtual Assistants Elevate Customer Shopping Experience | by Enterprise Bot | Sep, 2021
30Sep By Enterprise BotNo Comments
ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, conversation with ai, conversational-ai, creating chatbots, customer-engagement, customer-experience, customer-service, email-automation, robot chat

5 Ways Email Virtual Assistants Elevate Customer Shopping Experience | by Enterprise Bot | Sep, 2021

Have you witnessed the rapid growth of digital shopping assistants post-pandemic, across voice, email, or chat?No doubt, email is till date one of the most popular channels for customer service. Though new digital channels have emerged, more than 60% of customers still prefer utilizing emails and webforms to get in touch with enterprises. It is anticipated that email use will rise by 2 to 3% every year through 2023.There’s no ambiguity that COVID-19 has changed buyer conduct and brought about many difficulties for retailers. Most consumers today look forward to online shopping for everything instead of visiting brick-and-mortar stores. As online retail and ecommerce sales are growing by leaps and bounds, how do you keep up with the high influx of customer emails?As indicated by a 2019 r...
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5 Most loved Slack bots On Product Hunt | by Pawan Kumar | Sep, 2021
30Sep By Pawan KumarNo Comments
ai bot, ai chat, ai chatbot, Apps, best chatbot, bots, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, conversation with ai, creating chatbots, robot chat, slack, slackbot

5 Most loved Slack bots On Product Hunt | by Pawan Kumar | Sep, 2021

You can do a lot with Slack tool — from tracking your customers, to keeping tabs on company finances at a glance, to getting a daily digest of top news from around the web.In this article, you’ll find 5 of the Product Hunt community’s most loved Slack apps. We believe these apps will help you in your growth.With EngageWith, build a stronger, healthier & happier team. Recognize your peers on your channels right inside Slack & Microsoft Teams.Make candid appreciation a part of the way you work, celebrate wins big or small and set up customizable rewards.Play fun games together with your team in real-time inside Slack & MS Teams! Trivia is the new way to connect with your team while playing exciting quizzes and games. Get summarised results at the end of every game.1. How Conve...
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Virtual Healthcare Assistant Army With Workbots | by Botspice | Aug, 2021
29Sep By BotspiceNo Comments
ai, ai bot, ai chat, ai chatbot, ai-in-healthcare, artificial-intelligence, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, conversation with ai, creating chatbots, healthcare, nlp, robot chat

Virtual Healthcare Assistant Army With Workbots | by Botspice | Aug, 2021

According to a recent report in the New Scientist, hundreds of thousands of people say ‘Good morning’ to Alexa every day. AI chatbots are everywhere and people are showing a huge interest in digital assistants. This could imply that chatbots will take over messaging applications someday across many business sectors. Healthcare is one such segment where we have seen limitless possibilities of growth. Healthcare assistants offer more than just information. They gather information through conversations and also analyse patients’ symptoms. This is possible because of Artificial Intelligence technologies and Natural Language Processing that help chatbots to converse in a more human-like manner.According to the global tech market advisory firm ABI Research, AI spending in the healthcare and p...
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Why are Product Managers obsessed with CX platforms in 2021? | by Haptik | Sep, 2021
29Sep By HaptikNo Comments
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Why are Product Managers obsessed with CX platforms in 2021? | by Haptik | Sep, 2021

The most critical skill identified in top-performing product managers is their obsession with customers and their customer experience. In a single day, a product manager makes multiple decisions keeping their customers in mind, and some of these questions might look like -What are the problems their customer is facing today? How to solve it? What is the best possible path to experience the solution? Can it be made shorter or optimized? Can they increase customer satisfaction while providing the solution? And lots more.Their innate ability to understand customers’ pain points and build experiences to solve such problems often becomes the bread & butter for most businesses. Thus in today’s world, a Product Manager’s responsibility is not only about building features but also creating ...
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What is User Interface (UI) Design | by WAVE OF IMAGINATION | Sep, 2021
28Sep By WAVE OF IMAGINATIONNo Comments
ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, conversation with ai, creating chatbots, robot chat, ui-design, user-experience, user-interface, ux-design

What is User Interface (UI) Design | by WAVE OF IMAGINATION | Sep, 2021

What is User Interface Design (UI) and why is it important?User interface (UI) design defines how an individual user interacts with a digital information system. it is essentially a series of visual elements that a user uses to interact with the digital device. The goal of any UI design is to make the users interaction with the device and the interface as smooth as possible.What are the most important skills for UI designer?1 Visual and non-visual CommunicationDesigner should be able to explain the goal of given product, If the initial plan fails designer should also be able to provide an alternative.1. How Conversational AI can Automate Customer Service2. Automated vs Live Chats: What will the Future of Customer Service Look Like?3. Chatbots As Medical Assistants In COVID-19 Pandemic4....
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Multimodal Conversation Design Tutorial (Part 2): Best Practices, Use Cases and Future Outlook | by Master Of Code Global | Sep, 2021
27Sep By Master Of Code GlobalNo Comments
ai, ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, conversation with ai, conversation-design, conversational-ai, conversational-ai-chatbot, creating chatbots, customer-experience, robot chat

Multimodal Conversation Design Tutorial (Part 2): Best Practices, Use Cases and Future Outlook | by Master Of Code Global | Sep, 2021

Welcome to part 2 of our tutorial on multimodal conversation design. In part 1 we learned about the basics of multimodal design and its related inputs and outputs. Today we’ll dive into contextualized best practices, review a common use case and discuss what the future might hold for multimodal conversation design.Context in multimodal conversation design is essential. We can’t just think in chat, or just think in voice, or visuals alone. We have to think about how they complement each other and which one best serves the user in any given moment. Where is the user? What are they trying to accomplish? These should be the main considerations when working with multimodal design.Knowing where users are while they progress through different steps of their journey can reveal both pain points ...
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The biggest pain points in using chatbots | by Nikolett Torok | Aug, 2021
26Sep By Nikolett TorokNo Comments
ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbot-development, chatbots, conversation with ai, conversational-ai, creating chatbots, customer-experience, robot chat

The biggest pain points in using chatbots | by Nikolett Torok | Aug, 2021

Chatbots are — lead generators, help desks, customer services, reinforcements for brand recognition and so on… but what if customers intentionally avoid talking to your bot? What are the pain-points? What are the biggest impediments for them to interact with your precisely designed “colleague”? How to overcome the bias against chatbots that results from bad experience?In hopes of answering these questions, we conducted a survey at Botium to see exactly what “chatbot-refusers” think and what is their first choice of information source. We tried to assess their general experience and how they feel towards different types of chatbots. I discuss the results of the survey and provide insight into people’s likes and dislikes when interacting with chatbots. These results will hopefully help yo...
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3 Reasons Why WhatsApp is the Future of Commerce | by Haptik | Sep, 2021
25Sep By HaptikNo Comments
ai, ai bot, ai chat, ai chatbot, artificial-intelligence, best chatbot, chatbot, chatbot ai, chatbot app, chatbot messenger, chatbot online, chatbot website, chatbots, conversation with ai, conversational-ai, creating chatbots, facebook bot, facebook chatbot, facebook messenger bot, robot chat, Whatsapp

3 Reasons Why WhatsApp is the Future of Commerce | by Haptik | Sep, 2021

With 2 billion users and counting, WhatsApp is the world’s largest messaging platform. People across 180 countries use the app to communicate with their friends, families, and co-workers through swift and seamless messaging. And with the launch of the WhatsApp Business API in 2018, it has become a valuable customer engagement tool for brands — with over 5 million businesses using WhatsApp to engage and serve customers.As WhatsApp continues to expand the range of services it offers businesses, it is increasingly being seen not just as an engagement tool, but a platform to enable conversational commerce as well. This has given rise to the concept of ‘WhatsApp Commerce’ — offering and selling products and services to customers using WhatsApp as the primary channel.There are a number of fac...
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AI Chatbot : Transforming Customer Experience in Southeast Asia | by Haptik | Sep, 2021
25Sep By HaptikNo Comments
ai bot, ai chat, ai chatbot, ai-chat-bot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot messenger, chatbot online, chatbot website, chatbots, conversation with ai, conversational-ai, creating chatbots, customer-experience, digital-transformation, facebook bot, facebook chatbot, facebook messenger bot, robot chat

AI Chatbot : Transforming Customer Experience in Southeast Asia | by Haptik | Sep, 2021

In a digitally transforming era like 2021, artificial intelligence (AI) has become increasingly capable of driving customer experience across various business functions, making human tasks not only easier but also more efficient and cost-effective. After the rising need for virtual support post-pandemic, AI-driven virtual assistants and chatbots had to become more powerful with advanced NLP engines, automated diagnosis systems, and machine learning algorithms.As a result, AI chatbots nowadays play a significant role in assisting customers virtually across different industries while improving CX for businesses. Not only in developed nations like the US, UK, and Europe, AI Chatbots have become the buzzword in Southeast Asian countries too. Leading brands in Singapore, Malaysia, Indonesia,...
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How to generate better utterances as a Conversation Designer
16Sep By Caio CaladoNo Comments
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How to generate better utterances as a Conversation Designer

Utterances are messages that can be interpreted by your natural language processing engine and can be used as training data. To design a great conversational experience, Conversation Designers can help the team to generate utterances that can improve the AI models – but this is not a one-person job and many other roles can help on this task.Getting familiar with utterances and the common termsIf you’re not familiar with these concepts, these are some of the most common terms that you may encounter in a conversational AI project:Utterances: examples of messages that can be sent by a userIntents: it’s a collection of utterances and it represents what a user is trying to accomplish or expressing in a conversation. Ex: greetings, asking for something, or specifying a locationEntities: these...
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Customer Success Metrics You Need to Track in 2021 | by Parth Bari | Sep, 2021
12Sep By Parth BariNo Comments
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Customer Success Metrics You Need to Track in 2021 | by Parth Bari | Sep, 2021

Source: Customer Success Metrics You Need to Track in 2021 — Blog Banner (canva.com)Customer success is the measure of how much your product offers value. Take an example of a SaaS software company that builds custom software for a logistics firm. The number of successful delivery orders fulfilled will be an indicator of the success of the software company.According to a survey, 93% of respondents believe that customer intelligence is the secret to customer success, while 70% of site data capture challenges to be massive. So, you need a reliable analytical solution for all your customer intelligence needs.Since the pandemic impacted the world economy, businesses are trying to offer resilience to economic downslide. However, there is no denying the fact that customer success can be criti...
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Preventing Customer Churn with the Right Kind of Data Analysis | by Paul Suddon
12Sep By Paul SuddonNo Comments
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Preventing Customer Churn with the Right Kind of Data Analysis | by Paul Suddon

When I was a young student and short on cash one Summer, I got a job with a lesser-known comparison line. My job was to take phone calls from the irate British public and convince them to change their telecoms package. You would think that this would be difficult, especially as they were normally coming from your main brand providers and all my company had to offer were companies that, up until that stage, I had never heard of, nor the customer. Well, it turns out that it wasn’t, when people want to leave a company, they really just want to leave.What surprised me though was that most of the callers had been with their provider for a long time and up until this stage had been happy with their service. And, their reasons for leaving were normally easily fixable on the part of the provide...
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6 Tips on how to prepare for the first phase of chatbot deployment | by Actionbot | Sep, 2021
11Sep By ActionbotNo Comments
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6 Tips on how to prepare for the first phase of chatbot deployment | by Actionbot | Sep, 2021

Are you excited by the idea of having a virtual assistant on your website or social media profile, but you are unsure of how to start your journey? We feel you! Creating a chatbot that acts as the face of your company is a challenge, requiring thorough analysis and preparation. And to top it all off, your first attempt, if unpleasant, may effectively discourage you from investing in AI-powered technologies.We have prepared a short guide that proved valuable throughout our experience to ensure that you take all necessary steps into account.1. Analyse your existing touchpointsIt is crucial to build upon the experience you already gained through your communication channels. Scrutinise your social media conversations, pay attention to the types of questions customers ask and how they formul...
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Understanding the Intent in NLU. in NLU and Dialogue methodology | by Raphael Pinto | Sep, 2021
10Sep By Raphael PintoNo Comments
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Understanding the Intent in NLU. in NLU and Dialogue methodology | by Raphael Pinto | Sep, 2021

in NLU and Dialogue methodologyFirstly... What history is this “NLU and Dialogue methodology”? This post is a continuation of Understanding chatbots solutions in the market. For not to be without understanding, read it before(I recommend!!).Then let’s go… Like I already defined in another story the intent is the objective of the user when he expressed a sentence.For example, considers that we are in a banking context:User: What is my account balance?In this case, we can understand that the user’s desire is to know the amount of money has in your banking account. That is intent. And the output can be:INTENT: ACCOUNT_BALANCE (98%)The user could have expressed for many different modes to ask your account balance. In this methodology, the NLU must comprehend his interactions and choose the ...
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7 Benefits of Adding Live Chat Software to Your Website | by Vibhu Dhariwal | Sep, 2021
9Sep By Vibhu DhariwalNo Comments
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7 Benefits of Adding Live Chat Software to Your Website | by Vibhu Dhariwal | Sep, 2021

Since the majority of transactions are done online now, more and more businesses have digitized their process to reach more customers.A simple google search will get you infinite results for your query. So, customers have plenty of options to choose from. The key to retaining more prospects on your website is excellent customer service.In this digital era, you can win only if you are proactive and able to solve your visitor’s queries quickly. You must have seen a small pop-up box, usually on the bottom right, which connects you to the available customer care executive. That’s live chat software; it helps you connect with your visitors and customers in real-time. It is considered one of the best growth hacking strategies, especially for eCommerce sites.Do you know that the average respon...
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Top 9 Features You Need In Your Live Chat Software | by WotNot | Sep, 2021
9Sep By WotNotNo Comments
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Top 9 Features You Need In Your Live Chat Software | by WotNot | Sep, 2021

In today’s technologically advanced business landscape, companies can offer customers many services via various channels. However, with a customer satisfaction rate of above 85%, live chat channels are becoming the most compelling place to start.That’s simply because live chat allows your business to engage with website visitors and customers in real-time. This helps you increase customer satisfaction, win their loyalty, and thus boost your revenues.To make it even more powerful and drive the most value, your live chat software should offer specific features. Some of these are discussed in the next section.1. Seamless Chat Routing to TeamsTo develop a positive client-centric relationship, your customers need to have the right people to answer their questions.The team routing feature hel...
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Dialogflow? It’s Easy If You Do It Smart | by Team Quickwork | Sep, 2021
8Sep By Team QuickworkNo Comments
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Dialogflow? It’s Easy If You Do It Smart | by Team Quickwork | Sep, 2021

Team QuickworkFollowSep 8 · 2 min readDialogflow is a natural language processing platform, which can be used in various languages and platforms to build conversational applications and experiences for clients of one company.According to Wikipedia: Dialogflow is a Google-owned developer of human-computer interaction technologies (formerly Api.ai, Speaktoit) based on conversations in natural languages.The AI platform for Google Dialogflow includes the following companies: KLM Royal Dutch Airlines, a Netherlands-based Aerospace and Defense organization with 34,872 staff, with revenues of $10.34 billion, Domino’s Pizza, Inc.DialogFlow is a straightforward platform with minimal coding efforts to create rapid chatbots. It can quickly process errors in natural languages and integrate them wit...
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