Thursday, September 23Digital Marketing Journals

chatbots

6 Tips on how to prepare for the first phase of chatbot deployment | by Actionbot | Sep, 2021
ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbot-deployment, chatbots, chatbots-for-business, conversation with ai, creating chatbots, robot chat

6 Tips on how to prepare for the first phase of chatbot deployment | by Actionbot | Sep, 2021

Are you excited by the idea of having a virtual assistant on your website or social media profile, but you are unsure of how to start your journey? We feel you! Creating a chatbot that acts as the face of your company is a challenge, requiring thorough analysis and preparation. And to top it all off, your first attempt, if unpleasant, may effectively discourage you from investing in AI-powered technologies.We have prepared a short guide that proved valuable throughout our experience to ensure that you take all necessary steps into account.1. Analyse your existing touchpointsIt is crucial to build upon the experience you already gained through your communication channels. Scrutinise your social media conversations, pay attention to the types of questions customers ask and how they formul...
Understanding the Intent in NLU. in NLU and Dialogue methodology | by Raphael Pinto | Sep, 2021
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Understanding the Intent in NLU. in NLU and Dialogue methodology | by Raphael Pinto | Sep, 2021

in NLU and Dialogue methodologyFirstly... What history is this “NLU and Dialogue methodology”? This post is a continuation of Understanding chatbots solutions in the market. For not to be without understanding, read it before(I recommend!!).Then let’s go… Like I already defined in another story the intent is the objective of the user when he expressed a sentence.For example, considers that we are in a banking context:User: What is my account balance?In this case, we can understand that the user’s desire is to know the amount of money has in your banking account. That is intent. And the output can be:INTENT: ACCOUNT_BALANCE (98%)The user could have expressed for many different modes to ask your account balance. In this methodology, the NLU must comprehend his interactions and choose the ...
7 Benefits of Adding Live Chat Software to Your Website | by Vibhu Dhariwal | Sep, 2021
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7 Benefits of Adding Live Chat Software to Your Website | by Vibhu Dhariwal | Sep, 2021

Since the majority of transactions are done online now, more and more businesses have digitized their process to reach more customers.A simple google search will get you infinite results for your query. So, customers have plenty of options to choose from. The key to retaining more prospects on your website is excellent customer service.In this digital era, you can win only if you are proactive and able to solve your visitor’s queries quickly. You must have seen a small pop-up box, usually on the bottom right, which connects you to the available customer care executive. That’s live chat software; it helps you connect with your visitors and customers in real-time. It is considered one of the best growth hacking strategies, especially for eCommerce sites.Do you know that the average respon...
Top 9 Features You Need In Your Live Chat Software | by WotNot | Sep, 2021
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Top 9 Features You Need In Your Live Chat Software | by WotNot | Sep, 2021

In today’s technologically advanced business landscape, companies can offer customers many services via various channels. However, with a customer satisfaction rate of above 85%, live chat channels are becoming the most compelling place to start.That’s simply because live chat allows your business to engage with website visitors and customers in real-time. This helps you increase customer satisfaction, win their loyalty, and thus boost your revenues.To make it even more powerful and drive the most value, your live chat software should offer specific features. Some of these are discussed in the next section.1. Seamless Chat Routing to TeamsTo develop a positive client-centric relationship, your customers need to have the right people to answer their questions.The team routing feature hel...
Dialogflow? It’s Easy If You Do It Smart | by Team Quickwork | Sep, 2021
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Dialogflow? It’s Easy If You Do It Smart | by Team Quickwork | Sep, 2021

Team QuickworkFollowSep 8 · 2 min readDialogflow is a natural language processing platform, which can be used in various languages and platforms to build conversational applications and experiences for clients of one company.According to Wikipedia: Dialogflow is a Google-owned developer of human-computer interaction technologies (formerly Api.ai, Speaktoit) based on conversations in natural languages.The AI platform for Google Dialogflow includes the following companies: KLM Royal Dutch Airlines, a Netherlands-based Aerospace and Defense organization with 34,872 staff, with revenues of $10.34 billion, Domino’s Pizza, Inc.DialogFlow is a straightforward platform with minimal coding efforts to create rapid chatbots. It can quickly process errors in natural languages and integrate them wit...
Instagram AI Chatbots Will Be Sellers while Products Will Be Services | by BRAIN [BRN.AI] CODE FOR EQUITY | Aug, 2021
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Instagram AI Chatbots Will Be Sellers while Products Will Be Services | by BRAIN [BRN.AI] CODE FOR EQUITY | Aug, 2021

Although intelligent agents have been extensively reported in both the specialized media and mass media, the communication and marketing areas of most brands haven’t used them widely yet. Some brands use smart agents or assistants in their customer service and in relation to consumers, but it’s still in its early days.This technology will be predominant soon, not only in relations between customers and companies but also in the transformation of products into new services for consumers.The way that artificial intelligence interacts with “consumer experience” is of critical importance for marketers.According to Cukier (2021), the core quality of AI is that it can exceed human capabilities, allowing radical improvements in products and services, thus improving the consumer experience, pro...
How can you use WhatsApp for customer service? [Tips + best practices] | by Engati | Sep, 2021
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How can you use WhatsApp for customer service? [Tips + best practices] | by Engati | Sep, 2021

Globally, there are about 3 million companies that use WhatsApp business to reach and engage their customers. 84% of SMBs believe that WhatsApp is a very effective way for them to communicate with their customers.Wondering why so many companies are going all out to serve their customers over WhatsApp? Want to know how you could scale up WhatsApp customer support?We’re answering all your questions in this article.‍WhatsApp has 2 billion active users in 180 countries. It’s almost certain that your customers are using WhatsApp on a regular basis. To make it even better, 70% of WhatsApp users check the app daily.And guess what, providing customer support over WhatsApp reduces customer effort by eliminating the need for them to always visit your website, write an email, or even get on...
Top 10 Chatbot Tools for SaaS in 2021 | by eSparkBiz | Sep, 2021
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Top 10 Chatbot Tools for SaaS in 2021 | by eSparkBiz | Sep, 2021

People nowadays do not have enough time to wait too long for you or your representative to resolve their issues related to your business. There are millions of brands out there that can attract your customers if you cannot connect with them.By considering such concerns, businesses in different sectors, including lifestyles, healthcare, and eCommerce, use AI’s innovative technology, which we call Chatbots.Like its name, Chatbots are the bots that work as representatives in your absence to deal with your clients or potential customers. Chatbots are capable of having human-like conversations from initial to final discussion with the prospect.Chatbots were only used on websites in the early days, but now it is also available for social media channels and online messaging platforms. So, even...
Top 5 Examples of Conversational User Interfaces | by WotNot | Jul, 2021
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Top 5 Examples of Conversational User Interfaces | by WotNot | Jul, 2021

Conversational User Interface (CUI) is an artificial interface with which you can communicate to either ask questions, place orders or get information.Top-notch CUI’s offer a more human-like conversation. This helps in bridging the gap between physical and online conversations.Many companies have started understanding the importance of conversational AI by incorporating them into their marketing strategies. Statistics show that automated conversational marketing companies witnessed a 10% increase in revenue within 6–9 months.Even from a customer’s point of view, 86% of online buyers preferred quick and immediate customer support, which chatbots for small businesses provide.There are two main types of CUI’s. First is the chatbots where the interaction and communication take place in the ...
Register an Inbenta Chatbot to Botium Box | by Attila Ujj | Aug, 2021
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Register an Inbenta Chatbot to Botium Box | by Attila Ujj | Aug, 2021

Our comprehensive test suite has been expanded with another connector so that you can take advantage of the benefits offered by Botium even if you are developing your chatbot with Inbenta. The following short blog post shows you how to connect your Inbenta chatbot to Botium Box in 2 easy steps!First, we need the API key and the secret key of our Inbenta chatbot:You can read about the Inbenta credentials here.You have to use these credentials in order to establish the connection in the Botium Box. The first step is to push the register new chatbot button in Botium Box.Fill the form with the credentials you found in your Inbenta platform.1. How Conversational AI can Automate Customer Service2. Automated vs Live Chats: What will the Future of Customer Service Look Like?3. Chatbots As Medic...
How to Develop a Chatbot app for your eCommerce business in 2021? | by Parth Bari | Aug, 2021
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How to Develop a Chatbot app for your eCommerce business in 2021? | by Parth Bari | Aug, 2021

Source: https://www.canva.com/design/DAEoCan6Zqk/1j_aljAsLm5Hb_0MKRNH4A/view?utm_content=DAEoCan6Zqk&utm_campaign=designshare&utm_medium=link&utm_source=publishsharelinkHow about a chatbot helping you choose the perfect bridal wear for your wedding day? Looks like something straight out of a Hollywood movie, right? Well, not anymore! The recent pandemic has pushed innovation in the eCommerce industry to new heights, and more organizations are now adopting powerful technologies like chatbots to enhance the user experience.According to a report, total eCommerce sales will reach $4.5 trillion by the end of 2021 worldwide. One of the key drivers to increase sales is the number of innovations in the eCommerce experience for customers. A chatbot is one of those innovations that is...
How Chatbots are Transforming Customer Service with AI | by REVE Chat | Aug, 2021
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How Chatbots are Transforming Customer Service with AI | by REVE Chat | Aug, 2021

The traditional way of customer service falls short when it comes to meeting the constantly evolving expectations of new-age customers.So, businesses that still adhere to the old ways must change the ways if they aim to deliver greater experiences to customers at every step of their journey.This is where AI chatbots make the foray into the customer service sphere as they not only impact the support but can also automate functions across sales, or marketing verticals as well.With 50% of consumers no longer caring whether they are dealing with humans or AI-enabled assistants, bots-driven automation can definitely fill the gap in the customer service hierarchy and ensure value.Using AI bots, it becomes easy to provide better prompt assistance at various touchpoints of the customer journey,...
Chatbot personality traits and their effect on user satisfaction amongst Gen Z: A research and hotel case study | by Gabriëlle Rasmioen | Aug, 2021
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Chatbot personality traits and their effect on user satisfaction amongst Gen Z: A research and hotel case study | by Gabriëlle Rasmioen | Aug, 2021

I remember when I used a chatbot for the first time. It was the chatbot of Dutch shipping company, Post NL. My package still hadn’t arrived 3 days after its expected delivery date. Slightly annoyed and unable to immediately talk to a real company representative, I got in touch with chatbot Daan. Unfortunately, chatbot Daan did not comprehend my questions, lacked personality, and was unable to redirect me to a real human. All this resulted in me leaving the conversation more frustrated than I was to begin with.This unsuccessful encounter led me to choose the topic of chatbots as inspiration for my thesis research on artificial intelligence. More specifically, I wanted to dive into the effect of personality within customer service chatbots on Gen Z’s user satisfaction.Why Gen Z you might ...
8 Essentials Tips for Writing a Chatbot Script That Gets Results | by Emily Henry | Aug, 2021
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8 Essentials Tips for Writing a Chatbot Script That Gets Results | by Emily Henry | Aug, 2021

PexelsMore and more businesses, websites, and social media pages are using chatbots each and every day, and more customers are expecting them when interacting with businesses and trying to figure out whatever it is they want to know. With this in mind, one of the worst things you can do is to offer a low-quality chatbot that creates more problems than solving them.In this guide, we aim to provide you with the need-to-know tips that will help you script and write out the perfect chatbot that your customers and potential customers are going to love. Let’s get right into it.From the moment the chatbot opens, you need to start working on a positive experience, and this means leading with introductions. The easy way to do this is to write something like;“Hey there, <username pulled from s...
The Next Big Thing for Multilingual Chatbots: Hinglish | by Haptik | Aug, 2021
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The Next Big Thing for Multilingual Chatbots: Hinglish | by Haptik | Aug, 2021

With the world moving online in the post-pandemic world, it is now more critical than ever for businesses to provide the best possible customer experiences in order to sustain in this competitive market. A crucial part of this customer-centric strategy requires brands to support their customers in a language they prefer.Most brands choose English as their primary language for all types of customer communications. However, using only a single language for a diverse customer base speaking multiple different languages, not only creates unnecessary barriers but also frustrates the end customer. Various statistics show how businesses are missing out on tremendous opportunities by not supporting multilingual conversations:29% of businesses have lost customers because they don’t offer multilin...
5 Benefits of Chatbot Technology for Your WordPress Site in 2021 | by Parth Bari | Aug, 2021
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5 Benefits of Chatbot Technology for Your WordPress Site in 2021 | by Parth Bari | Aug, 2021

Source: https://www.comm100.com/wp-content/uploads/2020/10/image/jpeg/Comm100_BlogImage_BotTech.jpgChatbot technology has been around for a while now, and it seems to be gaining in popularity and global market value every year, and for a number of reasons. For one, modern chatbots leverage artificial intelligence and machine learning to create truly engaging experiences and handle more complex challenges, which is something that their predecessors couldn’t achieve. In the grand scheme of things, modern, AI-driven chatbot technology can help grow your business in the online world by elevating your marketing, sales, and support processes.There are numerous chatbots that you can try depending on your needs and long-term goals, but before you start integrating and optimizing this technology...
Key Checks Before You Choose Your Virtual Assistant
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Key Checks Before You Choose Your Virtual Assistant

A virtual assistant takes care of tasks that are important in many areas of business. That could be both technical and also non-technical aspects. Many organizations have been recruiting virtual assistants for many years. However, with an advancement of technology particularly in the field of artificial intelligence, artificial intelligence personal assistants have been effective and efficient enough to be brought into the business.However, choosing the perfect virtual assistant that suits exactly your needs is still hard. There are a lot of options to choose from and a lot of considerations to make.In this article, let us discuss all key checks before you choose and answer the questions like which is the best AI assistant? So that you can decide on which virtual assistant to use.It is ...
How To Use A Chatbot & VoIP Together For Better Customer Service? | by Vibhu Dhariwal | Aug, 2021
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How To Use A Chatbot & VoIP Together For Better Customer Service? | by Vibhu Dhariwal | Aug, 2021

The advancement of the Internet has brought changes in almost every field. One of those changes is the shift of customer support to the Internet. Email support, live chat, chatbots, and conversations on social media are just some of the countless examples of virtual customer service.With a bit of help from artificial intelligence, companies are skyrocketing their customer support to a whole new level. Artificial intelligence helps place various customer support channels on one single platform, and it easily automates the tasks that traditionally consumed a lot of human time. Managing customer support has become very easy for companies, and as far as the customers are concerned, they get a seamless user experience at every support channel.Does this automation mean that we should move on ...
Chatbot Today, Conversational AI Agent Tomorrow | by Fountech Ventures | Aug, 2021
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Chatbot Today, Conversational AI Agent Tomorrow | by Fountech Ventures | Aug, 2021

By Soffos TeamThe premature adoption of inadequate technologies can often do more harm than good. One of the most apposite examples is the frequently misguided espousal of basic ChatBot solutions in an increasingly digital-first landscape.ChatBots have been around for a long time, having grown from Interactive Voice Response (IVR) systems from over 20 years ago. But with businesses progressively shifting online over the past few years (in particular the past 18 months), organizations everywhere have been on the hunt searching for solutions that can reduce the volume of costly, time-consuming digital interactions with customers. Yet traditional ChatBots have infamously underperformed in terms of user experience. More often than not, these Bots will continue to pass a query to an employee...
Making a Rick & Morty Chatbot for Chai | by Reiss Edler | Aug, 2021
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Making a Rick & Morty Chatbot for Chai | by Reiss Edler | Aug, 2021

Rick Bot in actionWe’re going to be making a chatbot, based on Microsoft’s DialoGPT. I’ve seen lots of other guides on training chatbots, but I haven’t come across one which actually deploys the bot. This tutorial will cover deploying our new bot to Chai, a platform for creating and interacting with conversational AI’s. It will allow us to chat with the bot through a mobile app, from anywhere, at any time. We will also be able to see performance stats and watch our bot climb the Chai bot leaderboard.By the end of this tutorial you will have your very own chatbot, like the one pictured above 😎If you would rather start off small, head over to the chai docs for a much simpler and shorter tutorial on creating your first bot!I made a Google Colab notebook which allows you to run all ...
Haptik enables India to Download Vaccination Certificate | by Haptik | Aug, 2021
ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbots, conversation with ai, conversational-ai, coronavirus-update, creating chatbots, customer-experience, robot chat, Whatsapp

Haptik enables India to Download Vaccination Certificate | by Haptik | Aug, 2021

The COVID-19 pandemic changed everything around us. As we look back, we cannot imagine the magnitude of changes it has brought to the whole world! While it boosted the pace of the digital revolution, it also took the lives of many innocent people.We applaud the tireless efforts of the healthcare department that has worked round the clock (literally) to ensure the health and safety of its citizens. We cannot compare ourselves with the work done by them, but we take immense pride in helping the nation fight another critical battle — a battle against rumors, myths, and misinformation.To facilitate this efficient and timely information dissemination process, Haptik developed the MyGov Corona Helpdesk — the official Government of India chatbot to answer queries about the COVID-19 pandemic.We...
CHATBOTS AND WHY THEY ARE THE FUTURE TREND AND BEYOND | by Botspice | Aug, 2021
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CHATBOTS AND WHY THEY ARE THE FUTURE TREND AND BEYOND | by Botspice | Aug, 2021

Chatbots are clearly the ‘Future of Engagement’. Small businesses and large companies are adopting chatbots to capture customer attention and initiate personalized conversations with minimal human interference. Chatbots help businesses to engage and interact with potential customers as well as connect with existing customers. Companies are adopting chatbots as a cost-effective way to automate tasks that previously needed human intervention. Chatbots can answer queries, resolve issues and provide services 24/7. Chatbots are programmes that use Artificial Intelligence AI to understand and respond to languages. They are programmed to respond to keywords and conversations to specific intents. Chatbots depend on Machine learning to improve their efficiency and NLP Natural Language Processing...
How to Build a Chatbot for Your Line App Without Any Coding? | by Devashish Datt Mamgain | Aug, 2021
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How to Build a Chatbot for Your Line App Without Any Coding? | by Devashish Datt Mamgain | Aug, 2021

LINE is a freeware app for instant communications on electronic devices such as smartphones, tablet computers, and personal computers. It supports messaging, free voice, and video calls.The biggest benefit of using LINE is it provides free access to free messaging and calling.LINE has more than 200 million monthly active users and it has its own mobile payment system. Users can add credit cards and use their phones to pay for things.In order to set up the LINE integration for your bot, you’ll need the following:LINE account (Official Account Manager & Developer account)LINE app installed on the mobile deviceKompose codeless chatbot builder, you can signup here for 30 days free trial.First, you need to build a chatbot using Kompose and then add it to your Line app.Kommunicate provide...
Why do you need a Chatbot application for your CRM in 2021? | by Parth Bari | Aug, 2021
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Why do you need a Chatbot application for your CRM in 2021? | by Parth Bari | Aug, 2021

Why do you need a chatbot application for your CRM in 2021? — Blog Banner (canva.com)Imagine your sales agent pitching a credit card to a student with no income to pay back! According to a survey, 85% of sales agents have committed mistakes due to incorrect user data.So, what’s the problem at hand?- Reliable Data!You can integrate one of the finest Customer Relationship Management(CRM) software; sales goals will look like Everest. The reason being inadequate data of users that interact with your business. Fortunately, there is a solution- “chatbot.”They can help aggregate valuable user data, enhance the entire customer support system, and offer more extraordinary customer journeys. However, building a chatbot application for your CRM is a business decision, and you need to evaluate the ...
Appointment Booking Chatbot for Hospitals / Clinics | by Pragnakalp Techlabs | Jul, 2021
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Appointment Booking Chatbot for Hospitals / Clinics | by Pragnakalp Techlabs | Jul, 2021

This pandemic has really taught us so many lessons. Among all the bad things that happened during these terrible times, one thing that proved to be a savior to mankind is the innovation and investment done in the Healthcare IT sector. After the contribution of our frontline workers, Healthcare IT has proved to be the biggest asset a country would ask for.The last few years have been the most encouraging when it comes to innovation in the Healthcare IT sector. Be it telemedicine, Video consultation, Online pharmacies, or rather the entire digital ecosystem of Healthcare. Those innovations came to the rescue in the tough times and now it seems to become increasingly prevalent in different healthcare environments in order to increase the efficiency, quality of care delivered and help reduc...
Investing in Conversational Automation | by Engati | Aug, 2021
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Investing in Conversational Automation | by Engati | Aug, 2021

The most remarkable transformation the digital revolution brought upon us is the need to collaborate. We saw hints of this back in 2006 with the release of Google Docs, which allowed users to write and collaborate in real-time.As years passed and network speeds became faster, Cloud collaboration is now at an all-time high. It’s incredible what we can achieve when working together, learning together, and building together.COVID-19 has been a catalyst for accelerated digital transformation. While one-stop solutions may be ideal for organizations, the ability to tap into multiple sources of expertise is what brings out the most impactful solutions.We’re at our best when we collaborate, and with our partners, we aim to deliver a superior customer experience for their clients. Whether that’s...
Conversational AI — Why, How, What, and Where. | by WotNot | Aug, 2021
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Conversational AI — Why, How, What, and Where. | by WotNot | Aug, 2021

Conversational Artificial Intelligence ( AI) is the process that utilizes Machine Learning to interact with customers in a way that feels organic and customized. The following sections inform you about conversational AI, its functionality, ways to implement it, and where to find it. In short, it discusses the four key W’s of Conversational AI — Why, How, What, and Where. Explore this article to seek answers to all your queries and gain a perspective about the fundamentals of Conversational AI.IntroductionConversational AI (Artificial Intelligence) has revolutionized the customer service landscape. Chatbots and virtual agents are examples of conversational AI that has completely changed the customer service experience.Conversational AI congregates three individual technologies — a voice ...
10 Reasons No-Code AI Chatbot Is Going to Be Big in 2022 | by Ashok Sharma | Aug, 2021
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10 Reasons No-Code AI Chatbot Is Going to Be Big in 2022 | by Ashok Sharma | Aug, 2021

SourceA conversational platform strategy not only entices customers but also ensures an effective solution for employees and partners. Everyone is aware that Chatbots use artificial intelligence to impersonate human conversations.With time, the technology has updated, and it now offers advanced solutions with improved AI-enabled language capabilities. By the year 2022, more than 70% of skilled workers will interact on these platforms daily. AI Chatbots in business is the smartest way to interact with customers.Companies today look at customer satisfaction as a crucial element in conversational AI technology that assumes importance in a skilled manner. As a result, chatbots are a viable adoption to AI, and more than 40% of millennials use chatbots to connect to different businesses.But f...
Understand how Rasa Framework works | by Dilane3 | Jul, 2021
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Understand how Rasa Framework works | by Dilane3 | Jul, 2021

rasa framework.Rasa is a python framework that helps us to build any kind of Chatbot easily. It based on NLU (Natural Language Processing) which offer the possibility to understand what the user want. Let’s discover it.Firstly you must know how the Chatbot works. The Chatbot is a conversational agent which talk with a client or user and provide answers to the users’ requests independantly of the human intervention.The Chatbot is composed by some specifics terms that we will discover:Intents: It represent intentions that the user want to express when he submit his message to the Chatbot. Inside the intents, we provides somes phrases that the user may ask and we also provide some responses that the Chatbot must use to answer to the user. It’s the work of the Developper here.Entities: Enti...
How to Leverage Chatbots for Lead Nurturing and Conversions? | by Parth Bari | Aug, 2021
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How to Leverage Chatbots for Lead Nurturing and Conversions? | by Parth Bari | Aug, 2021

What is the most challenging aspect of marketing? Its conversions, correct? Identifying your potential customer, predicting their interest, engaging, and nurturing them for an ultimate buyout is not that easy.This is where Artificial Intelligence can help you analyze the customer pool, identify and segregate lead. Further, you can even nurture them using AI-based algorithms, which helps in delivering high value.Take an example of the famous inbound marketing giant Hubspot. It has leveraged chatbots to improve qualified lead generation by 182% and increase in-chat engagement by 75%. So, Ai-based chatbots are the new age wizards for your marketing needs. First, however, you need to know how and when to leverage a chatbot for lead nurturing and conversions.Here, we will discuss both starti...
How an Internal Finance Chatbot Can Boost Customer Experience | by The ChatC Group | Aug, 2021
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How an Internal Finance Chatbot Can Boost Customer Experience | by The ChatC Group | Aug, 2021

Financial plans are important documents and take a substantial amount of time to create and communicate to the customer. But, should they really take that long from start to finish? The answer might surprise you in this article comparing two very different banks.To showcase how a finance chatbot could revolutionize customer experience, this article details the traditional financial planning approach versus the newly transformed, automation-enhanced approach.At many institutions, the process of creating, verifying, approving, and delivering a financial plan is a long, drawn-out process. A total timeline of two or three months is not uncommon. In researching how this process unfolds, the bottlenecks identified were intriguing, because there seems to be a workaround for these issues. But b...
‘Workbots’ to boost manufacturing process efficiency | by Botspice | Jul, 2021
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‘Workbots’ to boost manufacturing process efficiency | by Botspice | Jul, 2021

Chatbots are digitizing various business processes across industries. To stay ahead in the market competition, it is crucial to adapt technology to speed up business processes. The manufacturing industry is one such industry that can tremendously benefit from AI-enabled digital applications. Workbots can help address and resolve the common challenges faced by the manufacturing industry such as forecasting demand, inventory management, managing labor, improving efficiency, and monitoring daily activities, creating solutions with conversational AI-powered Workbots will ensure workers are free from mundane tasks and focus more on high-volume tasks.29% of AI implementations in manufacturing are for maintaining machinery and production assets.Workbots by Botspice, are powered by Artificial I...
Shopify Chatbot: How to Create & Automate Your Customer Support? | by Devashish Datt Mamgain | Aug, 2021
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Shopify Chatbot: How to Create & Automate Your Customer Support? | by Devashish Datt Mamgain | Aug, 2021

Shopify is one of the most widely used e-commerce platforms that have helped many businesses globally to go online by building their marketplace. It’s used by more than 800,000 vendors worldwide. While the customer is the pivot around which the eCommerce business works, it is essential to have effective customer engagement to enhance their experience and improve overall sales. This is where the Shopify bot comes in handy.Bots have played an instrumental role in addressing the customer’s queries and converting them into active sales. Due to limited person power and the ever-increasing volume of customers on e-commerce stores, it is impossible to keep up without automation, AI and chatbots.In the e-commerce world, bots are bringing out a transformation. They are recreating the user experi...
Chatbots for SEO: do you need one for your website?
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Chatbots for SEO: do you need one for your website?

Search Engine Optimization or SEO is one of the essential aspects that can impact your website traffic. It is a process that allows your website to rank higher in the Search Engine Result Pages(SERP) and attract more visitors. According to BrightEdge, SEO drives 1000X more traffic than organic social media. So, it is not an aspect you want to miss out on, but can a chatbot make any difference?Chatbots have been the innovation that has amalgamated advanced technologies like Artificial Intelligence, Natural Language Programming, and Machine Learning. Engaging your audiences is essential to SEO, and chatbots have enabled different ways of engagement like usage for purchases, meeting scheduling, or mail list sign-ups.However, enhanced user engagement is just one of the many benefits that yo...
OpenAI GPT-3 tricks and tips. All chatbot testers are dreaming of two… | by Attila Ujj | Jul, 2021
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OpenAI GPT-3 tricks and tips. All chatbot testers are dreaming of two… | by Attila Ujj | Jul, 2021

All chatbot testers are dreaming of two buttons. One for detecting all problems of a chatbot, and another one for fixing them all.With OpenAI we were able to add some nice features to Botium Box which are going in that direction.We are using Open AI to guess what can be the next message in conversationWe integrated a new, multilingual paraphraser which takes the risk while generating new alternatives.Here are some tips and usecases that we learned while developing those features.Documentation of OpenAI says that it is better to check spelling mistakes in text. But we can go on. Text has to be as strict as possible. Some samples:Avoid using enters. For example we can confuse OpenAI if we allow new line in the “human” section of a chat.Terminate the sentences with dots. (OpenAI will deal ...
Chatbot Developers Need To Know — A Study | by Jinraj Jain | Aug, 2021 | Medium
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Chatbot Developers Need To Know — A Study | by Jinraj Jain | Aug, 2021 | Medium

How many of you guys have heard about this term?Do you agree that earlier the culture was just meant to be about religion?But, as time passes, things are changing. There is a development in the human lifestyle as humans evolving, it can be about anything, including art, devotion, politics, economics, psychology, and so on.A study has been going on for a long time, but to better comprehend, it is a scientific study of humanity, concerned with human behavior, human biology, cultures, and societies. There are four major areas to consider in it:Archaeological — Which is a study of human activities through the investigation of physical evidence.Biological — This is focused on the study of human and non-human evolution. How different climates or temperatures, affect human evolution in differe...
Whitelabel Chatbot Partnership — How to invest in automation? | by Engati | Aug, 2021
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Whitelabel Chatbot Partnership — How to invest in automation? | by Engati | Aug, 2021

It’s the start of a new decade bringing on a multitude of changes in the way our daily lives function. One major aspect that has been evolving at a rapid pace is the way we communicate with each other. Be it B2B, B2C, or C2C, all our conversations are evolving into a newer dimension of AI.So, before we talk about the benefits of a white label chatbot and live chat platform, let’s look at some of the ways in which AI and chatbot technology is transforming the way we work and live.‍Conversational AI refers to the use of messaging apps, speech-based assistants, and chatbots to automate communication and create personalized customer experiences at scale.Chatbot tech, a division in conversational AI, is also rising into popularity swiftly. To an extent where it’s predicted that 80% of...
Why Your Business Must Pay Attention to Instagram Automation Right Now | by Angela Allan | Jul, 2021
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Why Your Business Must Pay Attention to Instagram Automation Right Now | by Angela Allan | Jul, 2021

You’ve probably experienced this before…You open Instagram, and you get that little red notification in the corner.There’s a new message!Could it be someone asking about a product in your online store?Is there a question about colours or sizing?Or maybe they want to know your opening hours…You feel that rush of potentially landing a new sale.So you search through your IG inboxes and find a message from someone named Vivivantsplolenta…Ugh. Another spam message from a bot.Now, this is what has given Instagram Automation, or chatbots, a bad name.Along with this…Click here to watch this video — Medium won’t let me embed it!These spammy message are likely from a bot account, which is spewing out thousands of messages to accounts directing them to another account, to effectively, “buy their s...
Responds Wisely, Chatbot Also Needs a Breath. | by Alan Haryu | Jul, 2021
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Responds Wisely, Chatbot Also Needs a Breath. | by Alan Haryu | Jul, 2021

Photo by Alex Radelich on UnsplashA chatbot is an amazing feature to help handle (temporary) the communication between agents and the users (leads). Especially for the company that doesn’t have enough employe to handle the queue. Using a chatbot, the agent probably has extra breath to life. Perfect!Unfortunately, replying to the message with a very fast response sometimes doesn’t good. Some people feel scared. When we send them a long text, then they replied with a very fast response with medium-long text. Did they really read our text?People usually need time to read and reply to the chat. It’s weird when someone replies with very long text more than 100 words just in a second. Are they a typer athlete? Or annoying because it’s spammy?What I want to emphasize here is the timing for the...
How to Create a Chatbot Using DialogFlow ? | by Dilane3 | Jul, 2021
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How to Create a Chatbot Using DialogFlow ? | by Dilane3 | Jul, 2021

What is DialogFlow ?DialogFlow is a development platform created by Google that can help us to create Chatbots. It’s based on NLP (Natural Language Processing) which offers our chatbots the possibility to be very powerful.What is the ChatBot ?A chatBot is an intelligent program that can interact with people like a human and serves them in the specific domain where it has been created. The chatbot analyzes the intention of the client and researches the response that will be more adapted.Now you know what DialogFlow and chatbot are, let’s see how we can create a chatbot using Dialogflow.Note: You should have a google account and login in to the Dialogflow platform before following these steps.In this article, we will create a chatbot that can serve clients who will want to do a reservatio...
CX Transformation with AI Chatbots is not a “One-Size-Fit All” Approach | by Haptik | Jul, 2021
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CX Transformation with AI Chatbots is not a “One-Size-Fit All” Approach | by Haptik | Jul, 2021

Businesses now realize the need for a customer-centric approach to transforming their customer experience (CX). According to the Zendesk Customer Experience Trends Report 2021, 75 percent of company leaders agreed that the global pandemic accelerated the acquisition of new technologies to get customer-centricity right.But, there are challenges too.Some of the businesses don’t have the systems and technology to segment and profile customers.Some lack the processes and operational capabilities.Some of them don’t have all of the components in place to claim they are customer-centric.Few don’t know what their customers expect and how they want to interact with the business — not the products, features, or revenue model.However, in the digital-first world, social messaging is the dominating ...
TechBot.ai: An AI Assistant For Purchasing Smartphones | by The Consumer Life | Jul, 2021
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TechBot.ai: An AI Assistant For Purchasing Smartphones | by The Consumer Life | Jul, 2021

In India, Every Year Over 100 Million Smartphones Are Being Sold. Smartphones Are Playing A Critical Role In Providing Access To Technology and Internet Across India, There Is Demand For Cheaper Smartphones and Large MNCS Which Produces Smartphones Know That India Is A Hot Market and Those Companies Are Investing Billions Of Dollars To Capture The Market Of India. The Indian Smartphone Market Has Become One Of The Most Competitive Smartphone Market Across The World, and This Competitiveness Has Benefited The Consumer’s The Most.Intense Competition Has Led To More and More Choices To The Consumer, There Are Now 10 Companies With Each Offering 5–6 Smartphone Series In Just One Price Range. We, The Consumers Have An Endless Number Of Choices and It’s Very Helpful To Us.While This Intense C...
Every Thing You Need to Know About Chatbots | by Nivitus | Jul, 2021
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Every Thing You Need to Know About Chatbots | by Nivitus | Jul, 2021

ChatbotsWelcome to the Every Thing You Need to Know About Chatbot Blog. This is my first Natural Language Processing Blog on Medium Site. I hope all of you like this blog; ok I don’t wanna waste your time. Let’s get ready to jump into this Journey.I’m damn sure you’ve at least heard about Chatbot, also you’ve familiar with the term Google Assistant and Alexa, Am I, right guys. These are very famous chatbots in the entire world, we are using these Chabot’s applications in our day-to-day life.You know one thing Chatbots are used by 1.4 billion people today. Companies are launching their best AI chatbots to carry on 1:1 conversations with customers and employees. AI-powered chatbots can also automate various tasks, including sales and marketing, customer service, and administrative and ope...
Chatbots Powered by Conversational AI for Enterprises | by Nuacem AI | Jul, 2021
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Chatbots Powered by Conversational AI for Enterprises | by Nuacem AI | Jul, 2021

Conversational AI for EnterprisesChatbot space is diverse and there is a huge list of chatbots that are being used in various areas. Recently, Enterprise chatbots are picking up popularity and are the newest AI chatbot that is receiving wide attention.Till now, you might have heard about AI chatbots for customer service that responds to users’ queries and routes requests to agents.Think the same but replace the customers with employees of an organization and you basically would get an enterprise chatbot.There are a lot of advantages for enterprise chatbots, but there are many challenges too. In this Guide, let us discuss all the important aspects of Conversational AI Chatbots for an enterprise.We start with a brief discussion of what chatbots are and how they work, then understand clear...
A Comprehensive Survey of Existing Chatbot Architectures and Techniques(Part-2) | by Tejwinder Singh
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A Comprehensive Survey of Existing Chatbot Architectures and Techniques(Part-2) | by Tejwinder Singh

To design a chatbot, there exist several techniques and algorithms that are useful to a programmer. Some of these are based on natural language processing techniques and were quite common in the earlier versions of the dialog systems, while others make use of deep neural network techniques. Bradesko and Mladenic [1] and Abdul-Kader and Woods [2] investigated some of the design techniques and algorithms used in Loebner Prize Competition conversational chatbots, some of which are mentioned below:1.Pattern Matching: One of the most widely used techniques for designing chatbots that match the input message with the patterns present in the knowledge database using sentence measurement techniques like bigram methods [3].2. Parsing: This technique takes the user’s message as input and looks fo...
A.I. with Attitude: Building a chatbot with personality | by GameOn Technology | Jul, 2021
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A.I. with Attitude: Building a chatbot with personality | by GameOn Technology | Jul, 2021

By Jeff Betts, Head of ProductConversational AI experiences have made great strides in recent years to support a growing number of use cases with an often unnoticed efficacy. From ordering a pizza to more serious matters like securing COVID-19 vaccine appointments and locating where people can register to vote, chat experiences have helped connect users to an incredible amount of resources. Despite this growth, one thing many conversational AI experiences have lacked is a unique voice.Not a literal voice, but rather a personality and tone that communicates to us as an extension of a brand always available to help solve a problem or accomplish a goal. There are many reasons a brand might opt to include a personalized voice in a chat experience like leveraging a consumer connection with a...
How to Integrate Dialogflow Chatbot to Python Frameworks | by Devashish Datt Mamgain | Jul, 2021
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How to Integrate Dialogflow Chatbot to Python Frameworks | by Devashish Datt Mamgain | Jul, 2021

Chatbots are software tools created to interact with humans through chat. The first chatbots were able to create simple conversations based on a complex system of rules. Using Python and Dialogflow frameworks, you would be able to build intelligent chatbots.In this post, we will learn how to add a Dialogflow chatbot to Python frameworks such as Flask or Django.You will need a Dialogflow account, a Kommunicate account for deploying the chatbot. Also, you will need Python and Flask frameworks installed on your system. To need more info about the Flask framework, please refer to this link.We will be using Flask in this tutorial. If you are looking to add Dialogflow chatbot to the Django framework, you can see this tutorial.Login to the Dialogflow console. An agent is just a chatbot. You ca...
Need for conversational platforms for IT support | by KLoBot — the Best AI-Chatbot builder platform | Jul, 2021
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Need for conversational platforms for IT support | by KLoBot — the Best AI-Chatbot builder platform | Jul, 2021

Conversational platforms are revolutionizing enterprise work environment by enhancing day to day internal communication across business functions as well as external customers. Organizations are leveraging AI for customer support to reduce expenses and improve business efficiency, with plans to expand the scope of AI applications to other areas such as IT Service Management (ITSM) and IT support. By enabling real-time interactions, conversational platforms are also transforming technical support strategies by using chatbots and virtual assistants as IT support agents.Globally, more than 50% of businesses are expected to deploy a chatbot solution by 2025Conversational platforms benefit IT support agents by performing several transactional tasksIT support, especially for software, consume...
Top Marketing Chatbot Trends To Explore In 2021 | by sejal vasan | Jul, 2021
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Top Marketing Chatbot Trends To Explore In 2021 | by sejal vasan | Jul, 2021

Did your employee of the year work around the clock or never took sick leave without fail? No, right? Operating 365 days with no breaks sounds next to impossible, but we have a new candidate who successfully offers the above and much more. Chatbots are the new favorite employee of every company. Chatbot training is gaining traction in today’s marketplace due to the drastic shift from product-centric to customer-centric services. Chatbot programming is focused on making the customer experience hassle-free, quick, and satisfying. In this article, we will talk about the top marketing chatbot trends worth checking out.Listed below are some marketing trends that you don’t want to miss out on in 2021.More AI IntegrationThe AI chatbot builds better relationships with customers by providing tai...
Conversing with chatbots: DialoGPT | by Akíntúndé Ọládípọ̀ | Jul, 2021
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Conversing with chatbots: DialoGPT | by Akíntúndé Ọládípọ̀ | Jul, 2021

Source: What is a Chatbot and is it Better than a Human? | Tulie Finley-MoiseIn a previous module, we examined language models and explored n-gram and neural approaches. We found that the n-gram approach is generally better for higher values of N but this may be constrained by available compute resources. There was also the concern about the lack of representation for n-grams not present in the training corpus. On the other hand, applying subword tokenization methods such as Byte Pair Encoding and Wordpiece, recent neural approaches are able to resolve the issues with n-gram language models and show impressive results.We also traced the development of neural language models from feedforward networks that rely on word embeddings and fixed input length to recurrent neural networks which a...
15 Best Chatbot Software in 2021. Give a boost to your conversions… | by Jared Cornell | Jul, 2021
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15 Best Chatbot Software in 2021. Give a boost to your conversions… | by Jared Cornell | Jul, 2021

SourceWhat used to be a permanent lab entity just a few years back has found its way out of the machine rooms and entered different industries and business processes across the globe!We are talking about conversational AI or what we call in the common language — a chatbot!Recent research by the MIT Sloan Management Review and BCG suggests that more than 70% of the executives feel that AI is going to play a pivotal role in their business organizations.The AI elements of chatbots are readily available for customization and as-is use in various business scenarios. However, the mammoth work of managing the data interplay, process complexities, and technology interfacing happen in-house!The chatbot builders must have smart functionalities and a zero or slight learning curve for effortless an...
A Comprehensive Survey of Existing Chatbot Architectures and Techniques(Part-1) | by Tejwinder Singh
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A Comprehensive Survey of Existing Chatbot Architectures and Techniques(Part-1) | by Tejwinder Singh

In this series of blogs, I will try to investigate various types of dialogue systems or more commonly knows as chatbots that exist and what are some of the design techniques and algorithms used to develop these systems. Since their inception in the 1960s dialogue systems have gained increasing attention due to their ability to streamline conversations between humans and machines. User experience and involvement have become an important factor for the growth of businesses across the globe and dialogue systems are a perfect way to engage a user to enhance their overall experience. Taking this into account this blog will cover the various chatbot architectures ranging from rule-based to generation-based. I will further investigate the social responsiveness of these dialogue systems and how...
Why Do You Need NLP and Machine Learning for Your Chatbot? | by Ashok Sharma | Jul, 2021
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Why Do You Need NLP and Machine Learning for Your Chatbot? | by Ashok Sharma | Jul, 2021

SourceWhen you visit any website, you may have noticed that a pop-up usually appears at the bottom right of the screen. It greets you and welcomes you, and offers assistance while you surf the site. This popup is a Chatbot, also known as a Conversational Marketing Chatbot.These Chatbots are one of the best marketing strategies adopted for enhancing the user experience and business growth. Today’s Chatbots are powered by cutting-edge technologies like NLP (Natural Language Processing) and ML (Machine Learning) that enable businesses to leverage automation to conduct smooth interactions with customers in a more human way.Many brands often use regular Chatbots. These bots are built based on decision trees, but fail to impress the consumer, resulting in poor customer experiences. In additio...
4 Ways Conversational AI Can Help Your University | by Haptik | Jul, 2021
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4 Ways Conversational AI Can Help Your University | by Haptik | Jul, 2021

Every year, nearly 20 million students enroll in universities across the United States. Given how important the choice of a college can be for a person’s academic and professional career, students understandably have a lotof questions about majors, eligibility, tuition, campus life, faculty, and more, while going through the process of selecting a university. And as universities compete to get on board students who are the right ‘fit’, it is important for them to not only provide the right answers to prospective students’ queries but also to effectively communicate precisely what they have to offer.Colleges invest a lot of time and resources in engaging with prospective students — with US universities spending billions of dollars annually on admissions. But the COVID-19 pandemic has thr...
Choosing Best Use-Cases For Your Chatbot | by Haptik | Jul, 2021
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Choosing Best Use-Cases For Your Chatbot | by Haptik | Jul, 2021

When Artificial Intelligence (AI) became viable for enterprises, it was only a matter of time before businesses turned to AI-powered IVAs and Chatbots as smarter conversational solutions to meet the ever-growing customer expectation.Earlier, customers struggled to interact efficiently with brands. There were few pain points like long wait times, inefficient customer service, lack of personalization, etc. But now, the customer experience landscape tells a surprisingly different story. Innovations in artificial intelligence have changed the way businesses used to communicate with their customers.According to Accenture’s Global Consumer Pulse survey, 23% of US consumers said that their expectations from customer service are now higher than a year ago, and they are expecting faster customer...
Conversational AI in Healthcare: 2 Key Use Cases | by Haptik | Jul, 2021
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Conversational AI in Healthcare: 2 Key Use Cases | by Haptik | Jul, 2021

If there is a silver lining somewhere with the COVID-19 pandemic engulfing the globe, it’s that we have been forced to introspect on the healthcare sector, both public and private, and whether it has the tools it needs — not only to deal with such crises, but to ensure the best possible healthcare outcomes even under normal circumstances.There can be no substitute for the inspiring efforts of doctors, medics and other healthcare providers, as the current crisis has demonstrated. But technology can play a key complementary role, enabling them to focus their energies more effectively, and amplifying the impact of their work.Conversational AI has proven to be highly beneficial to a number of sectors. Chatbots and virtual assistants offer a seamless and engaging conversational interface tha...
Evaluating classification models. Accuracy, Precision and Recall. | by Manuel Gil | Jul, 2021
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Evaluating classification models. Accuracy, Precision and Recall. | by Manuel Gil | Jul, 2021

In this article, I am going to delve into some metrics used to measure how well classifiers do their job. So after reading this article you will know how to evaluate classification models and know the difference between the different metrics that we can encounter evaluating classifier models.In the image shown above, we can see a classification problem. How can we know if this model is good or bad? Let’s delve into this in the following paragraphs.The goal of each classifier is to assign one label to one input according to their characteristics, in other words, classifiers can distinguish the instances belonging to different categories. But how can we measure how well a classifier performs this task?The first idea that comes to our minds is probably to calculate the ratio between the co...
How to Enter an Unknown Terrain of Code | by Engati | Jul, 2021
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How to Enter an Unknown Terrain of Code | by Engati | Jul, 2021

Writing every single line of code grounds up in every project you work on is reductio ad absurdum. Often times we need to look at and understand code written by our team members or some employees who no longer work on that project.So if you are new to a project, here is what you could do before you ask one of your colleagues for assistance and try to increase your skills to debug existing code.This is mostly the best place to start because this is where your customers start. For you to know a feature from end to end, this should give references or content that your customers actually go through to set up or use the feature. If you don’t find this, just imagine how a customer who doesn’t even have access to the code would be using the feature!‍After you read up the documentation a...
How to Build a Chatbot for Driving More Leads Through ABM campaigns? | by Parth Bari | Jul, 2021
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How to Build a Chatbot for Driving More Leads Through ABM campaigns? | by Parth Bari | Jul, 2021

Chatbots are a common feature of modern websites. Many B2B businesses now understand the value that a chatbot offers, so there is a surge in demand for such solutions, especially in the marketing sector. According to industry research, about 15% of buyers have used a chatbot to communicate with a business in the past year.However, when it comes to ABM or the Account-Based Marketing approach, the extent of engagement differs from what you strategize during other promotional campaigns. It is a customized approach to marketing that allows organizations to target specific profiles. These accounts can be top-level executives or prospects that may end up offering business to the organization.The level of personalization is high, and it enables businesses to improve product awareness among lea...
Here Is How Chatbots Effects Your Website SEO | by Vibhu Dhariwal | Jul, 2021
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Here Is How Chatbots Effects Your Website SEO | by Vibhu Dhariwal | Jul, 2021

Technology appears to be evolving at an unprecedented rate. New technology is continually being provided with the promise of increasing the profitability of our enterprises and making our hectic lives easier to manage. The chatbot enters the picture, bringing a new dimension to online customer care and search engine optimization.This post will discuss the SEO process and how chatbots can help search engines rank your website higher.Chatbots are conversational agents that use Artificial Intelligence to optimize communications between customers and businesses. Being AI-enabled, they can understand the requests made to them and respond accordingly on their own. Apart from enhancing customer experience, chatbots are a secret weapon for search engine optimization.The interactions between cha...
5 Genius Ways eCommerce Retailers Are Using Chatbots | by Ambit | Jul, 2021
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5 Genius Ways eCommerce Retailers Are Using Chatbots | by Ambit | Jul, 2021

As more and more consumers shop online, businesses must find new and innovative ways to improve the buying experience for end customers.One way to do this is with AI chatbots.There is an overwhelming need in the eCommerce world today to automate and streamline tasks wherever and whenever possible. As customer demand increases, you want to make sure that your eCommerce business is doing everything possible to make sure that their interaction with your brand is a memorable one.Chatbots have been heralded as one of the best digital tools for customer service support. Retailers have found that they are also useful to increase eCommerce sales, drive customer engagement, and automate large volumes of customer enquiries.Want to know what some of the best eCommerce chatbot features in 2021 are?...
Support Teams — A Better Slack Experience with Bots | by Bot Reviews | Jul, 2021
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Support Teams — A Better Slack Experience with Bots | by Bot Reviews | Jul, 2021

Cal Newport is one of my favorite authors on productivity. I’ve been reading his blog on deep work since sophomore year of college. He recently penned an article for the New Yorker titled, “Slack Is the Right Tool for the Wrong Way to Work”.As the founder of a digital agency that builds websites, I’m always getting added to Slack channels. I’m normally in anywhere from 6 to 8 groups — with each group containing 4 to 6 channels. Then we get added to productivity tools, issue tracking software, different accounting programs, new niche CRMs… If the to-do list doesn’t overload my day, remembering the day’s dozen different groupchats always tips the scale.The average support team has considerably more fires to put out. Is Slack the right tool for them? Is Slack the right tool for me? It can ...
SEO Agencies And Chatbots Integration Into Their Everyday Business Operations | by Kevin White | Jul, 2021
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SEO Agencies And Chatbots Integration Into Their Everyday Business Operations | by Kevin White | Jul, 2021

Chatbots have come a long way from an overhyped industry that was initially thought of as a new world order in commerce to a calmer approach nowadays. Still, a huge number of businesses employ chatbots, and we will discuss in this article how they can be used in an SEO agency for better efficiency.A chatbot is an application/software which is connected to the chat channel you use, be it on-site chat or your chat channels on social media like Facebook Messenger. Then the chatbot reacts programmatically to the user input.There is a huge number of different chatbots with different capabilities, and before starting to implement one you need to do some research on what they’re capable of and how that matches with what you plan to do with it.Chatbots generally work in two ways:They react to h...
Building a Chatbot using Chatfuel | by Team Quickwork | Jul, 2021
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Building a Chatbot using Chatfuel | by Team Quickwork | Jul, 2021

Image Source: BotfuelWe will create a chatbot that will act as a city tour guide for the user or tourists. The chatbot conversations will include tourist conversations such as nearby places to eat, places to visit as example tasks. We will build a chatbot using various tools in the toolkit to create a chatbot that will perform these conversational tasks using Chatfuel from scratch.Chatfuel is a tool that enables you to build a chatbot without having to code at all. It is a web-based tool with a GUI editor that allows the user to build a chatbot in a modular fashion. In addition to building chatbots, it also enables developers to monitor and manage the bot’s performance using management and analytics tools for Facebook.We will now start building a city tour guide chatbot from scratch and...
21 Ways to Grow your Business with Chatbots in 2021 | by WotNot | May, 2021
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21 Ways to Grow your Business with Chatbots in 2021 | by WotNot | May, 2021

Chatbots for business and website have been absolute game-changers in recent years. They are redefining the rules of business communication, thanks to the wonders of Artificial Intelligence.Chatbots for businesses or websites feature an in-built natural language machine learning technology. This technology equips a chatbot for the website to comprehend customer questions accurately. Thus, chatbots are capable of providing personalized shopping advice to every single customer they interact with.A 2019 survey reveals that twice as many buyers were willing to interact with chatbots as they helped provide useful product recommendations. The chatbot for website used by Nordstrom has a step-by-step item display system. It enables the chatbot to showcase products based on the buyer’s choice.Th...
How Travel Industry is going to impact from Conversational AI Chatbot | by Pragnakalp Techlabs | Jul, 2021
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How Travel Industry is going to impact from Conversational AI Chatbot | by Pragnakalp Techlabs | Jul, 2021

Automation is one of the current technological trends in the business world. It reduces a company’s resource expenditure and improves productivity. The travel sector has always been one of the early adopters of the latest technologies.In order to be successful in this competitive world, businesses have to observe how customers behave in the market and what are the factors which influence their decision-making. All businesses need to understand the consumer buying process and according to that, businesses need to craft their customer acquisition strategy.Role of Digitalization on Consumer buyingDigitalization has impacted the consumer buying process a lot. In the early days, people used to plan their Holidays with local travel agents. With local travel agents, there are fewer choices/opt...
How To Start Your Own Chatbot Marketing Agency: A Step by Step Guide | by Big Domino Marketing | Jun, 2021
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How To Start Your Own Chatbot Marketing Agency: A Step by Step Guide | by Big Domino Marketing | Jun, 2021

There are many different routes that can be taken to help you get started on your own, and this blog post will cover each of them in detail so that by the end, you’ll know exactly what steps need to be followed.Also, with the release of iOS 14.5 and 14.6, it is becoming more and more important for businesses to do “on-platform” marketing instead of sending traffic from apps like Facebook to their websites.For this reason, AND the fact that Facebook just made a major push towards Instagram Chat automation, there has NEVER been a better time to start a chatbot business.As chatbot technology becomes more mainstream, there’s no question that entrepreneurs will want to get in on the action.If you’re looking at starting your own chatbot marketing agency or if you have been thinking about ways...
Building a Weather Bot using Bot Framework Composer- Part 2 | by Mitusha Arya | Jul, 2021
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Building a Weather Bot using Bot Framework Composer- Part 2 | by Mitusha Arya | Jul, 2021

The first part of the tutorial can be found here — https://chatbotslife.com/building-a-weather-bot-with-bot-framework-composer-fa62b7cc9623A dialog contains one or more triggers. Each trigger consists of one or more actions which are the set of instructions that the bot will execute. Dialogs can also call other dialogs and can pass values back and forth between them.In this tutorial, you learn how to:Add dialogs to a basic bot.Run the bot locally and test it.The main function of the bot is to report current weather conditions.To do this, you will create a dialog that:Prompts the user to enter a postal code to use as a location for weather lookup.Calls an external API to retrieve the weather data for the specified postal code.Start Composer.Select the weather_bot bot project from the Rec...
How technical are APIs?. The driver for this article is not to… | by Engati | Jul, 2021
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How technical are APIs?. The driver for this article is not to… | by Engati | Jul, 2021

The driver for this article is not to start a debate on what things need technological prowess to understand versus the logical components of a highly scalable SaaS-based platform. We intend to help you fit a complex system into a logical block in a way that a layperson can understand.‍Let’s take an example where you are talking to your friend. If the two of you speak in the same language, it’s convenient for one person to understand what the other is saying.‍‍But imagine having the same discussion with a person who doesn’t speak the language. It seems tricky, right?‍‍‍Replace the people in these pictures with systems. APIs can be thought of as the communication medium across the system. Let’s take an example. You have two systems; System A is E...
How to maintain chatbot regression tests with minimum effort | by Gergye Szabolcs | Jun, 2021
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How to maintain chatbot regression tests with minimum effort | by Gergye Szabolcs | Jun, 2021

The biggest and the most hateful challenge in software development is writing test cases and maintaining them. This is no different when it comes to chatbot development. At Botium we don’t write the regression tests, we generate them. This article shows you how we do this with the least amount of effort invested.To reach the best coverage you have to define all possible conversations of your conversation model. To implement and maintain it manually is really time consuming and sometimes a boring task, not to mention the human mistakes which can easily happen even in the case of a pretty simple chatbot. We have implemented a Crawler tool which will help you to do it in a very simple way.The Crawler detects the buttons and the quick replies and makes conversations along them. The conversa...
The Future of Business and Chatbots | by Kelly Mirabella | Jun, 2021
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The Future of Business and Chatbots | by Kelly Mirabella | Jun, 2021

The future of marketing is here, and it’s not just the robots that will be writing content for you. It’s artificial intelligence, or ai. You may think that this isn’t possible because robots can’t do things like emotional resonance and creativity but ai has been around for a while now. I’m talking about chatbots- computer programs designed to simulate conversation with human beings through text or speech interfaces to solve problems, answer questions, or fulfill customer requests via various digital channels like social media platforms. This article will explore how Chatbots and Ai are the future of marketing and why they’re crucial for your business.How it all began…The history of artificial intelligence dates back to ancient times when Greek philosopher Aristotle purportedly created t...
The Winning Combination of Humans and Bots for a Seamless Customer Experience | by Kaushiki Bhattacharya | Jun, 2021
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The Winning Combination of Humans and Bots for a Seamless Customer Experience | by Kaushiki Bhattacharya | Jun, 2021

AI has been revolutionizing the face of customer service globally- more so during the pandemic- with AI-powered chatbots and other virtual agents taking the center stage. An increasing need to offer streamlined end-to-end customer experience is the primary reason why more and more firms are aggressively investing in modern technology to improve their customer support. However, traditional ways of providing customer service- which was solely based on humans- proved to be tedious both from the employee as well as from the customers’ perspectives.While customers (especially the millennials and gen-z users) were tired of pressing buttons to avail themselves different kinds of services, service reps also considered that answering the same questions repeatedly was monotonous. This is why most...
Turn your comments into Restaurant customers with Tap The Table. | by Kelly Mirabella | Jun, 2021
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Turn your comments into Restaurant customers with Tap The Table. | by Kelly Mirabella | Jun, 2021

Welcome to the new world of doing business. If you are a Restaurant or an agency that works with restaurants, take note…a growing majority of customers do not want to call your business but would instead message you and interact with your restaurant online. Are you ready for this cultural shift?Over 80% of restaurants turn to technology — like online ordering, reservation and inventory apps, and restaurant analytics to help them run their business and bring more people into the restaurant. But even if you have adopted things like QR codes on your tables to access menus or online reservations through tools like Opentable, you could still be losing out on a huge opportunity.This is why I am excited to share a platform built for Restaurants that want to be successful now and going into the...
The Bleeding Edge of Voice. This fall, a little-known event is… | by Tapaan Chauhan | Jun, 2021
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The Bleeding Edge of Voice. This fall, a little-known event is… | by Tapaan Chauhan | Jun, 2021

This fall, a little-known event is starting to make waves. As COVID dominates the headlines, an event called “Voice Launch” is pulling together an impressive roster of start-ups and voice tech companies intending to uncover the next big ideas and start-ups in voice.While voice tech has been around for a while, as the accuracy of speech recognition improves, it moves into its prime. “As speech recognition moves from 85% to 95% accuracy, who will use a keyboard anymore?” says Voice Launch organizer Eric Sauve. “And that new, more natural way to interact with our devices will usher in a series of technological advances,” he added.Voice technology is something that has been dreamt of and worked on for decades all over the world. Why? Well, the answer is very straightforward. Voice recogniti...
What is Chatbot Training Data & Why You Need High-quality Datasets? | by Cogito Tech LLC
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What is Chatbot Training Data & Why You Need High-quality Datasets? | by Cogito Tech LLC

Chatbots are AI-based virtual assistant applications developed to answer the questions of the customers on a specific topics or field. These applications are used by the companies to assist their large group of customers without any human.And to train such chatbots, huge quantity of training datasets are required for the machine learning chatbot algorithms, so that model can learn from the data sets and answer the questions when used in real-life.Chatbot is used to communicate with humans, mainly in texts or audio formats. In this AI-based application, it can assist large number of people to answer their queries from the relevant topics. And to train the chatbot, language, speech and voice related different types of data sets are required.Actually, these data are then used with natural ...
How NLP and intents work in customer support automation | by Table Duck | Jun, 2021
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How NLP and intents work in customer support automation | by Table Duck | Jun, 2021

Customer support automation is a hot topic. It saves your business time and money by automating conversations with customers, while still providing a great customer experience. How customer support automation works and how it uses smart technology like NLP and intents is explained in this article. NLP stands for Natural Language Processing. It’s a technology that is used for analyzing human language, either spoken or written. Every sentence is analyzed and scored using Artificial Intelligence and statistical models.These models use previous sentences as a reference and look at the probability that a new sentence is pretty much the same. Let me give you an example. In the database we have the sentence: “I want to know the status of my order”.The intent of this sentence is order_status an...
The Evolution of Customer Service: Conversational Automation is Your Key to Success | by Ambit | Jun, 2021
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The Evolution of Customer Service: Conversational Automation is Your Key to Success | by Ambit | Jun, 2021

The ways customers interact with businesses have drastically changed in previous years.From the early days of face-to-face interactions, phone calls and contact centres, the customer service experience has evolved exponentially.Shifts in consumer behaviour and advancements in technology are both catalysts for change.The traditional methods of customer service are expensive to maintain and no longer meet the demands of modern consumers.Leading businesses are now implementing more automated and cost effective solutions to provide superior customer service experiences. Only the organisations that are willing to adapt to changes in business-consumer dynamics will meet customer expectations and thrive.We look at the way customer service has evolved and what businesses must do to succeed.→ Au...
Why You Should Invest in Real-time Consumer Communications | by Arya P Dinesh | May, 2021
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Why You Should Invest in Real-time Consumer Communications | by Arya P Dinesh | May, 2021

Real-time communications have become one of the cornerstones of digital customer experience. Whether it is a pizza delivery or an amazon order, customers expect real-time updates on the status of their orders at all times. It is no longer a “competitive edge” or a “unique feature”, rather the basic minimum requirement to succeed in a demand-driven environment.While this trend is currently limited to hyper local delivery services, industry giants including Amazon, is expected to take it to the next level in the years to come. Increasing popularity of online shopping, powered by Shopify and similar platforms, will further accelerate this shift in customer service. Though the trend may only be gathering momentum now, it was established way back in 2017 that “Gen Z is more than twice as lik...
AI enabled chatbots to create stellar automated customer support experiences | by Table Duck | Jun, 2021
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AI enabled chatbots to create stellar automated customer support experiences | by Table Duck | Jun, 2021

Chatbots are on the rise and here to help make lives of people and businesses easier. Especially in customer support, chatbots are often used to help answer customer inquiries. However, chatbots are not always as good as we hope them to be. Frustrating and rigid question/answer flows ruin the customer experience and are hurting your brand reputation. Setting up a chatbot can also become very expensive and time consuming.This article helps you to understand the different chatbot degrees for customer support and what pitfalls to be aware of when implementing a chatbot in your customer support.When looking at chatbot and customer support automation, there are two axes you have to look at.The first axis is the degree of humanity in the conversation. On the far left you have chatbots that ar...
Exciting News! New Automation Features are Coming to Instagram | by Kelly Mirabella | Jun, 2021
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Exciting News! New Automation Features are Coming to Instagram | by Kelly Mirabella | Jun, 2021

The moment we’ve all been waiting for has finally arrived!Facebook recently announced the release of new automation features for Instagram.Then that means one thing: you can continue to engage with your audiences on Instagram — 24 hours a day, 7 days a week — all year long!If you’re interested in knowing the details, read on. And get ready because this new suite of features can impact brands, such as yours, in so many ways.Now, let’s take a closer look at the 9 biggest automation features coming to Instagram real soon:1) Visual Flow BuilderIf you’re looking to build bot sequences, then you’re in luck! Instagram will be rolling out a visual flow builder of its own, so you can easily create chatbot sequences without having to code!Visual flow builders are game-changers because they can he...
How to Develop a Chatbot for the COVID19 Vaccination Program? | by Parth Bari | Jun, 2021
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How to Develop a Chatbot for the COVID19 Vaccination Program? | by Parth Bari | Jun, 2021

The COVID19 pandemic is one of the most significant junctures in human history. Not just the economic impact, the pandemic has disrupted several lives along with 3,826,181 deaths. However, it also infused emergency in the pharmacy industry to push harder for innovation in vaccine technology. As a result, research in vaccine technology on such a scale has been phenomenal, resulting in more than 20 vaccines already in use.However, the biggest challenge is not research or even manufacturing, but the distribution of these vaccines. Especially in countries like India or China, a massive population and distribution channels need to be advanced to avoid vaccine doses. Another issue is the tracking of vaccinations and whether it’s the first or second dose.Another essential factor that authoriti...
AI-powered chatbots to scale customer service support. | by Botspice | Jun, 2021
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AI-powered chatbots to scale customer service support. | by Botspice | Jun, 2021

When customers reach out to the company for service, they expect instant responses to their problems. However, a customer care provider can only cater to a certain number of cases at a time.How do you scale support? Have you thought about the customers?There are so many service horror sagas that customers have experienced like long wait lines where the agent is unavailable, one where the agent is unable to deliver answers to customer’s questions, agents ghosting on a customer on call, and inconsistent answers provided by service agents.If only there could be one place where the customers can go to, where there is an instant answer to their queries, quicker issue resolution and minimum agent transfers?Botspice- AI-Powered Customer support chatbotsCustomer care bot by Botspice, an AI-powe...
Conversational AI in marketing | Born Digital
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Conversational AI in marketing | Born Digital

The current market is like a sea. And if the customers are fish, the companies offering their products are fishermen. And since the number of fishermen grows constantly, they are looking for new ways to lure fish into their nets. And that’s where artificial intelligence joins the game. AI is not only a great tool to help companies to attract and keep new customers, but more importantly, it offers customers a new level of accessible, pleasant, and personalized service.The release of a new product is often preceded by a marketing survey. Its task is to observe the target audience and its needs. Today, however, it rarely happens that a marketer stops you on the street and starts asking questions about which notebook or kind of soap you use. The process of data collecting has mostly moved t...
10 amazing ways chatbots can improve customer engagement in banking | by Engati | Jun, 2021
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10 amazing ways chatbots can improve customer engagement in banking | by Engati | Jun, 2021

The best service a bank can offer to its customers is one that’s meaningful, engaging, and personalized. Chatbots in banking have huge potential for customer engagement. It gives customers 24/7 access to support and banks can make great use of AI and improve customer engagement to enhance the experience and improve retention.In fact, you can easily measure the ROI of chatbots by conducting a survey, collecting feedback, and getting a sense of how happy and satisfied your customers are. All in all, we can say that customer engagement is crucial for every business. It is crucial in every domain that you visit and chatbot in banking is not far behind.These are promising numbers and show great credibility in AI. It clearly illustrates how chatbots can improve customer experience in the bank...
The FUTURE of Conversational Marketing is NOW — How Chatbots Can Scale and Automate your Customer Experience? | by WotNot | Jun, 2021
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The FUTURE of Conversational Marketing is NOW — How Chatbots Can Scale and Automate your Customer Experience? | by WotNot | Jun, 2021

IntroductionOver the past few years, many businesses and companies have reaped the benefits of technological advancements, especially in the field of Artificial Intelligence. 86% of companies agree that AI will be an established and recognized technology in their firms in 2021.As a result of these advancements, customers have increased their expectations too. With all the industries going behind a screen, where everything is available at the click of a button, the only thing that lacks from making the customer experience whole is a personalized touch.Customers expect to get instant solutions to their problems and queries rather than having to wait even a few minutes for it. Businesses lose almost 75% of their customers due to long waiting hours.A chatbot for a website uses the power of ...
Is Chatbot really the future for small-scale Restaurant/Food outlets? | by Pragnakalp Techlabs | Jun, 2021
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Is Chatbot really the future for small-scale Restaurant/Food outlets? | by Pragnakalp Techlabs | Jun, 2021

Who would have thought a simple tech can integrate your business across platforms like Facebook Messenger, Google Assistant, Website, Telephone, Telegram, SMS, etc. Chatbots have made this possible. Chatbots have been a growing trend for the last few years. Many of us have interacted with a chatbot at some point. As chatbots are getting smarter day by day, it is becoming useful to various industries. Whether you want a chatbot to respond to “life advice” questions in light of the new year or want spiritual guidance for peace of mind or want to book an appointment with the doctor, the chatbot will always grab your attention.One successful restaurant chain businessman from New York has made a startling statement in its annual report. “We believe the development of artificial intelligence ...
Building a chatbot for Angel & Mortal | by Kingston Kuan | Jun, 2021
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Building a chatbot for Angel & Mortal | by Kingston Kuan | Jun, 2021

Loading playersWhile it might be possible to use our system to generate Angel-Mortal mappings, organizers often have a more in-depth understanding of social dynamics within the group. I chose to load provided mappings from a CSV file, as opposed to using something more complex (but efficient at scale), as it was simpler for organizers to modify the data. After loading, players can be stored in a dictionary or hash map in memory, similar to an adjacency listLoading playersForwarding messagesNote: I reference parts of the python-telegram-bot API without explaining them, please refer to their tutorials for this.You might have noticed that our Player class includes a username and chat_id. The username is used to identify players and is provided by the organizers while chat_id is what is use...
Step by step guide to build healthcare chatbot without any coding. | by Avinash | Jun, 2021
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Step by step guide to build healthcare chatbot without any coding. | by Avinash | Jun, 2021

Chatbots, a smart asynchronous means of communication, powered by AI has seen a high acceptance and penetration during the last few months. A number of industries started to believe they can be a great help for their business and can support when they are focussed on fixing a number of other issues.A number of such chatbots are now deployed for the healthcare industry where medical professionals use them to support the cause of social distancing and help users with relevant answers.Chatbots in healthcare are extremely critical for the advancement of efficient and accurate patient care. They are also expected to support the world’s need of creating affordable and sustainable health care for every individual on the planet.Continuous availability and ongoing supportCovid has been an eye-op...
A true friend who betrays all your secrets: Korean AI сhatbot turned a data protection failure | by Zfort Group | Jun, 2021
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A true friend who betrays all your secrets: Korean AI сhatbot turned a data protection failure | by Zfort Group | Jun, 2021

Most Americans are unsure of how consciously companies behave while using and protecting personal info. Nearly 81% of them report being insecure about potential risks of data collection, and 66% claim to feel the same about government data collection.It`s really difficult to weigh the level of potential risks and understand the anticipated harm that irresponsible behavior with personal data can cause. How can this affect our further actions, what restrictions and changes will it bring?Let`s analyze the main points of what happens when disclosing personal data and how to properly protect yourself using the example of the recent situation in South Korea.Korean company ScatterLab launched a “scientific and data-driven” app, which was supposed to predict the degree of attachment in relation...
Step by step guide to building a Facebook chatbot without any coding. | by Devashish Datt Mamgain | Jun, 2021
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Step by step guide to building a Facebook chatbot without any coding. | by Devashish Datt Mamgain | Jun, 2021

A chatbot is an AI conversational program that you can use to chat with your customers/visitors on your behalf with pre-programmed responses. The conversation happens on Facebook-based platforms like Messenger. It aims at helping users with the necessary support in seconds.While we have understood what these chatbots are. Now we also need to know how companies are using chatbots on Facebook to improve their social strategy.Using a facebook chatbot to assist marketingWith the availability of chatbots on Facebook, one can use such chatbots to generate leads via advertising. The basic idea of these chatbots is to automate the interactions and assist the target users with the requisite information. Before the availability of such chatbots, we often failed to respond to our prospects in real...
A quick guide on conversation management and how to build a chatbot? | by Mitusha Arya | Jun, 2021
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A quick guide on conversation management and how to build a chatbot? | by Mitusha Arya | Jun, 2021

Employee 1: Don’t you think we need a chatbot?Employee 2: Do we?Employee 1: Well, it’s trending and every other company has one.Employee 2: Is it really that important? Do we really have the budget and resources to manage it?If you have had this conversation with someone “You are not alone”The pressure to stand out and be relevant in today’s market is realAnd so is the “shiny object syndrome”Taking these decisions can get overwhelming and finalizing the tech stack is usually very hardBut we’ve got you!Let’s demystify everything Chatbot!First, let’s understand“Conversation + Management”The conversation is a talk between two people, just like I am talking to you…Yes, YOU!Management is organizing anything to achieve a goal; just like I have organized this article in sections to help you un...
The Evolution of Emotional Chatbots | by XaosPrincess | May, 2021
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The Evolution of Emotional Chatbots | by XaosPrincess | May, 2021

1. IntroductionWith “COVID-19 disrupting mental health services in most countries” (WHO) “the demand for virtual mental health care is soaring” (Landi). “While many countries (70%) have adopted telemedicine or teletherapy to overcome disruptions to in-person services, there are significant disparities in the uptake of these interventions. More than 80% of high-income countries reported deploying telemedicine and teletherapy to bridge gaps in mental health, compared with less than 50% of low-income countries” (WHO).While the WHO “recommends that countries allocate resources to mental health as an integral component of their response and recovery plans” (WHO), I wonder if the automation of psychological online support might be an effective- and therefore cost-efficient way to meet the inc...
6 Cool 😎 Tips for Branding Shopify Chatbot | by QuickReply.ai | May, 2021
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6 Cool 😎 Tips for Branding Shopify Chatbot | by QuickReply.ai | May, 2021

A name plays a major role in the success of a thing, whether you are naming your newborn baby or a chatbot for your e-commerce store. The name has to be relevant to the subject and the purpose of its activities and it should also align with your Shopify Branding. There are many factors to consider when someone wants to introduce a chatbot to his/her online customers.The kind of store, the products you sell, and the target demographic are a few of the factors that play a major role in determining the name of your very own bot.Whether you are birthing a real baby or launching a chatbot on your site, you must choose the right name. If you were to name your daughter Bill, would it work? Absolutely not!So, you are trying to come up with a catchy name for your chatbot and as well for branding...
The 6 types of chatbots — Which one do you need? | by Engati | Jun, 2021
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The 6 types of chatbots — Which one do you need? | by Engati | Jun, 2021

A chatbot on an eCommerce website would be totally unlike the one for Banking. Just how we contrast in our personality and talents, the same goes for chatbots in their appearance and activities!In this blog, we’ll be touching upon what are the different types of AI chatbots, the different types of business chatbots, and their applications and their functionalities. This will give you a clear understanding as to how many types of chatbots are there and what would be the ideal chatbot type for your business!1. Menu/button-based chatbotsMenu/button-based chatbots are the most basic type of chatbots currently implemented in the market today. In most cases, these chatbots are glorified decision tree hierarchies presented to the user in the form of buttons. Similar to the automated phone menu...
Building a Chatbot for Mental Health Awareness and Education | by Kevin Liu | Apr, 2021
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Building a Chatbot for Mental Health Awareness and Education | by Kevin Liu | Apr, 2021

Let’s leverage technology for good.Photo by Andy Kelly on UnsplashAccording to Forbes, around 60% of millennials have used chatbots, and over 70% of them had a positive experience. On top of that, Accenture reported that 57% of their surveyed executives noticed that chatbots had huge Returns on Investment with minimal effort. Lastly, chatbots have huge potential for scale, and personalized experiences.In recent years, chatbots have impacted several industries from retail, banking, finance, healthcare, to energy, investment has skyrocketed.Which got me thinking, to broaden my knowledge within the realm of AI and chatbots, what problems can I solve using the power of tech?Lo and behold, a mental health awareness chatbot.Before we get started with the technical breakdown of the chatbot, I ...
Facebook Chatbot: A Proven Case Study for Restaurant Order Management
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Facebook Chatbot: A Proven Case Study for Restaurant Order Management

Do you know that 33% of consumers want to use a chatbot for making a hotel reservation? An online hotel booking chatbot is a convenient reservation option. You don’t have to call the hotel manager back and forth. Based on the date and table availability, the chatbot would automatically make your booking. With Facebook chatbot launched in 2016, their business adoption has become seemingly high.There are different types of chatbots for hotel reservation management. The three primary ones are rule-based (answering specific questions), AI-based (learning from environment & conversations), and live chatbots (customer service representatives). A Facebook messenger chatbot uses AI to converse with people. It can also answer pre-preprogrammed questions. Some companies use Facebook messenger...
How to Build a Great Conversation Design Portfolio | Hillary Black
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How to Build a Great Conversation Design Portfolio | Hillary Black

To help you get inspired for your own chatbot portfolio, conversation design experts Brielle Nickoloff, Co-Founder and Head of Product at Botmock and myself, Hillary Black, Co-Founder of Mav, Founder of Conversation Designer Jobs and Host of Conversation Designers Internet Club, reviewed four portfolios from a mix of professional and aspiring conversation designers. Each of these designers highlight their work in a slightly different way, so they are sure to give you several ideas for your own chatbot portfolio!Hopefully, these portfolio case studies will give you some inspiration as you develop a chatbot portfolio that showcases your skill and passion!The first thing that catches your eye when you land at Andrew’s website is the “Ask The Bruno” chatbot pop up that Andrew designed. The ...
The real importance of voice design & what do you need to become a VUX designer | by Ipervox | May, 2021
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The real importance of voice design & what do you need to become a VUX designer | by Ipervox | May, 2021

We have witnessed an enormous amount of voice applications being published in recent years, but very few of them were built with a proper voice design.Enterprises are building out voice applications to provide a unique experience to their customers because more customers are using voice devices on a daily basis.However, apart from the hands-free voice experience, such applications offer, which will soon be a normal thing, a badly composed voice app will not generate the expected outcome.Like any other web & mobile-based application, a voice application should provide a reliable and satisfying experience for its users.What is a Voice UX/UI designer?Voice designers build voice user interfaces, which are the types of interactions between a user and an application that allow people to i...
Jupyter Notebook into PyCharm. PyCharm is the perfect choice to deploy… | by Jesko Rehberg | May, 2021
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Jupyter Notebook into PyCharm. PyCharm is the perfect choice to deploy… | by Jesko Rehberg | May, 2021

PyCharm is the perfect choice to deploy your Jupyter Notebook chatbot as a web app.Photo by Alex Knight on UnsplashMotivation:Jupyter Notebooks are useful for developing on your local machine. But how can other people access your chatbot if it is only alive on your PC? In this post I am going to show you how to go live with your Jupyter Notebook chatbot using PyCharm.Solution:Our Jupyter chatbot’s job is to answer frequently asked questions. For this example, I used the Jupyter Notebook from Parul Pandey. I have only slightly amended that code and logged unanswered user input. Let’s have a look:import randomimport stringfrom sklearn.feature_extraction.text import TfidfVectorizerfrom sklearn.metrics.pairwise import cosine_similarityimport warningswarnings.filterwarnings(‘ignore’)import n...
Connect Amazon Lex chatbot on your website with no code | by Fernando Correa | May, 2021
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Connect Amazon Lex chatbot on your website with no code | by Fernando Correa | May, 2021

Blahbox + Amazon LexIf you are using Amazon Lex to train your virtual assistant, you must have realized how easy it is. In a short period of time, you can have a virtual assistant based on Artificial Intelligence answering your clients’ questions.Configuring questions and answers in Amazon Lex is very easy, but deploying your chatbot to your website can be really complicated.To be able to do that, you need to have advanced knowledge in programming to make the connection with the API, to know how to deal with errors and to use suitable methods.Also, you need to have skills to design a chat box, from its functionality to the UX, the integration with the API and the installation in the website.With Blahbox, you can solve these issues with just a few clicks.You can watch the following video...
Automatic Utterances Clustering for Chatbots | by Jinraj Jain
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Automatic Utterances Clustering for Chatbots | by Jinraj Jain

A custom python model which automatically clean up the utterances and generate the possible clusters and slots, making it easier for you in merging those clusters together to form as many intents as you need to feed a chatbot?To build a chatbot, I feel that the high-level steps we usually take are the following.Collect Utterances and Cleanup — This includes removing unwanted utterances, email ids, numeric and special charactersCreate Intents — Analyse the utterances and start clustering the related utterances together to form intents.Create Slots — Identify associated words in the utterances to form slots/entities.Select NLP — The core component that interprets the user's utterance and converts that language to structured inputs (Intents and Slots) the system can process. The top NLPs a...
Create a WhatsApp Bot in 3 easy steps | by Devashish Datt Mamgain
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Create a WhatsApp Bot in 3 easy steps | by Devashish Datt Mamgain

WhatsApp’s massive growth in popularity over the past few years has created many opportunities for businesses. Companies around the world are currently discovering the power of the WhatsApp Business app. It allows you to send notifications and messages using a WhatsApp chatbot, which is a great way to increase and personalize customer engagement.WhatsApp has become one of the most popular messaging applications globally, with over 1.5 billion users, and the latest launches of Company Profiles and Business Accounts open up a new room for companies to connect with people all over the world.WhatsApp chatbot is a software program running on the encrypted WhatsApp platform. WhatsApp Bot is simply an automated chat system connected to a WhatsApp phone number linked to your business.Companies ...
Building a chatbot swipe file. If you’ve done any kind of copywriting… | by Leanne Tremblay | May, 2021
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Building a chatbot swipe file. If you’ve done any kind of copywriting… | by Leanne Tremblay | May, 2021

If you’ve done any kind of copywriting, you’ve probably got a swipe file. (And if you don’t have one, get crack-a-lackin! In fact, start here.)Swipes are collections of hook-worthy copy snippets that make you click, read, act, ponder, laugh…and most importantly move deeper into a conversation with a brand. Lean on your swipe file when you need inspiration (and a kick in the pants). The whole point of a swipe file is to give you a starting point without reinventing the wheel.As I’ve jumped into conversational marketing, I’ve started grabbing chatbot swipes too. They help me think about copy as conversation and tap into the rhythm of speech.(I’m not taking credit for this method. I found it on CopyHackers: check out the article!)Sometimes one line is all you need, in which case I copy it ...
Banking Chatbots: How Does Omnichannel Digital Banking Enhance CX | by Haptik | May, 2021
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Banking Chatbots: How Does Omnichannel Digital Banking Enhance CX | by Haptik | May, 2021

Like every other domain, banking is increasingly looking at digital transformation as the foundation for resilient and profitable future operations. According to Gartner, the adoption of digital technologies is the most significant trend in the banking industry. Successful digital transformation stands on four pillars; customer experience (CX), technology, workforce reskilling, and process innovation. The last three pillars are the tools to enhance the ultimate customer experience. Banking chatbots are proving to be critical contributors to the elevated customer experience by enabling omnichannel banking. This article will examine how banking can benefit from enhanced CX through omnichannel digital banking. It will also discuss how banking chatbots can enable omnichannel digital experie...
Should You Develop Your Own Chatbot On A Platform Or Customize An Out-Of-The-Box Solution? | by Vibhu Dhariwal | May, 2021
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Should You Develop Your Own Chatbot On A Platform Or Customize An Out-Of-The-Box Solution? | by Vibhu Dhariwal | May, 2021

A chatbot is becoming a must-have add-on for customer-facing websites and SaaS products. Their role is usually either a customer engagement tool designed to help generate leads or a cost-efficient alternative to human customer sales or technical support.SourceIt’s fair to say not everyone is a fan of the chatbot trend. But it’s equally fair to say the technology is not going anywhere. Like the offshore call centres and tech support they often replace, which in turn replaced local in-house equivalents, the right chatbots make strong commercial sense for organizations.There has also always been plenty of grumbling about offshore call centres. But as AI/machine-learning technology rapidly develops in terms of both its capabilities and cost efficiency, chatbots will get much better and chea...
How Conversational AI Help Businesses Improve Customer Service? | by Megha Verma | May, 2021
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How Conversational AI Help Businesses Improve Customer Service? | by Megha Verma | May, 2021

Conversational AI is the next wave of satisfactory customer experiences. It is the linchpin for any customer-oriented business nowadays. It, indeed, is the core objective of companies nowadays that needs to be prioritized.The mantra of keeping the customer happy rests in the idea of being completely available to them and being highly responsive to solve their queries and concerns.Customers appreciate the responsiveness and availability that businesses can deliver them and there is no denying that Conversational AI is an ideal solution to do so.Simply put, intelligent AI tools can help evolve the complete customer experience and deliver modern-day enterprise solutions.SourceFor example, a company’s decision to outsource their call center service will probably save money. However, the fac...
Digital Insurance Platform Go-insur Partners with FinChatBot | by Pancentric Digital | May, 2021
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Digital Insurance Platform Go-insur Partners with FinChatBot | by Pancentric Digital | May, 2021

A tie-up between Pancentric’s cloud-based digital insurance platform Go-Insur and conversational AI experts FinChatBot promises powerful new distribution and e-trading capabilities for brokers, MGAs, and scheme providers.“We’re on a mission to make the best and latest digital capabilities available to the rank and file of the insurance community, beyond the elite few — and to improve online sales and servicing experiences for insurance customers more widely. Our research shows 70% of brokers are held back by technology and the majority of MGAs say innovation is key to growth”, says Simon Fenn, Director of Pancentric Digital.“Our partnership with FinChatBot puts conversational AI into the hands of many more SME players, which is great news. Powered by our Go-Insur insurance rating engine...
My Experience Building a WhatsApp Chat Bot for a Nigerian Company | by Jerry Udensi | May, 2021
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My Experience Building a WhatsApp Chat Bot for a Nigerian Company | by Jerry Udensi | May, 2021

Summary.Short introduction: I’m Jerry Udensi, CTO of a Nigerian-Malaysian tech company: Lyshnia Limited. Prior to working full time with Lyshnia (a company I founded in 2013 with my elder brother), I worked in the AI industry in Malaysia and Singapore. I have built Natural Language AI systems for large corporations such as Allianz SE, and Insurance Technology for companies like Malaysia’s Insuradar Sdn.The reason for my short introduction is to show you my background in building AI powered systems. Natural Language Processing is a field I’ve actively been in for over 3 years now so you’d think building a Transactional Chat Bot that sells only 10 products shouldn’t be an issue for me right? Well you’d be right if the customers were people who read.In the paragraphs to follow, I will high...
How Can Chatbots Boost Your Company’s Digital Transformation | by Visor.ai | Apr, 2021
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How Can Chatbots Boost Your Company’s Digital Transformation | by Visor.ai | Apr, 2021

As the world becomes more digital, businesses must keep up with this evolution and adapt to new technologies. To do this, various industries need to invest in digital transformation. And one simple way to drive this transformation is through chatbots.Keep reading this article to learn more about digital transformation, how a chatbot can be a great tool to improve your services and increase your customers’ satisfaction and experience.Surely, you have heard of digital transformation.This concept is related to companies that want to reach further and stand out from the competition.The world is a place where communication and globalization are increasingly emphasized while at the same time making a certain topic known.Well, digital transformation, as the name might imply, is the adaptation ...
Speech Recognition: How You Can Talk to Your Chatbot | by Visor.ai | May, 2021
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Speech Recognition: How You Can Talk to Your Chatbot | by Visor.ai | May, 2021

The ability to audio communicate with a chatbot is due to a technology called Speech Recognition, and this is what we will talk about in this article.If you were curious and want to know how this feature benefits chatbots, read on!There was a time when having robots help you with certain tasks was just something out of a movie. Yet, faster than we thought, chatbots appeared. And after a while, those same chatbots evolved and started talking to us and us with them.Speech Recognition is a branch of Computer Science and Computational Linguistics. It’s a field that develops methodologies that allow computers to translate speech inputs into written text.In addition to Speech Recognition, this technology is also known as Speech Recognition, ASR (Automatic Speech Recognition), Computer Speech ...
Primary reasons — Why every Lawyer needs a Virtual Assistant? | by KLoBot — the Best AI-Chatbot builder platform | May, 2021
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Primary reasons — Why every Lawyer needs a Virtual Assistant? | by KLoBot — the Best AI-Chatbot builder platform | May, 2021

Law firms and lawyers managing business in a digitally tech-savvy environment, need to consciously capitalize on emerging automation technologies to better manage their workflow and client experience. Typically, lawyers spend about 40% of their time in scheduling meetings, searching for relevant documents and managing volumes of case history databases. These challenges become exacerbated when handling multiple clients and varying client matters, leading to reduced focus on core business activities. A high level of administrative support needed for the seamless functioning of law firms as well as solo practitioners has made Virtual Assistants a perfect solution for the legal industry. In addition to increased staffing costs, difficulties in acquiring skilled talent and communication chan...
Chatbot Vs. Intelligent Virtual Assistant — What’s the difference & Why Care? | by Haptik | May, 2021
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Chatbot Vs. Intelligent Virtual Assistant — What’s the difference & Why Care? | by Haptik | May, 2021

Implementing a Conversational AI solution is integral for businesses that want to improve their Customer Experience. With the right strategy, you can engage with customers in human-like conversations while being cost-effective. However, with a plethora of solutions available, most CX and Digital Transformation professionals get confused between ‘chatbots’ and ‘intelligent virtual assistants’.The principal question being — can ‘chatbot’ and ‘Intelligent Virtual Assistant’ be used interchangeably? Or does their scope, complexity, and capabilities vary?Simply put, Intelligent Virtual Assistants (IVA) are evolved chatbot solutions to serve the needs of a modern-day enterprise customer. Chatbots are simple rule-based systems that can only handle simple, routine FAQs. On the other hand, IVAs ...
Chatbots As Medical Assistants In COVID-19 Pandemic | by Intellexer | May, 2021
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Chatbots As Medical Assistants In COVID-19 Pandemic | by Intellexer | May, 2021

All healthcare workers are on the frontline during the covid pandemic. They face an overwhelming workload and risk their health and wellbeing every day. Moreover, doctors and nurses still have patients with other diseases and must take care of them on a high level nevertheless. So, healthcare providers are looking for the opportunity to turn from classical consultation treatment and look for new solutions. One of these solutions is a chatbot.According to Juniper Research, the healthcare system will become a major user of chatbots in areas such as patient diagnosis, patient information, and voice-capable digital assistants to support healthcare providers. The increased introduction of chatbots will free up medical staff time and save countries’ healthcare systems around $3.7 billion by 2...
Conversational AI is Transforming Real Estate Business
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Conversational AI is Transforming Real Estate Business

Conversational ai for Real EstateArtificial Intelligence reveals a vital role in the development process of conversational AI. With the advent of the digital platform, it’s time to revamp your business for the best customer engagement through conversational AI. Unlike monotonous Chatbots, in the conversational AI technologies customer appreciate using interactive responses using — chats, voice messages, natural language interfaces, and more. Gone are the days where realtors kept on moving from pillar to post to explain and close the deal.You have all the queries answered in one place through smart AI-powered bots. Over the past few years, there has been a collaborative effort by several realtors across the globe like Zillow, Trulia, and more to display as digital intermediaries in the r...
Creating a live chatbot for your website (Part 2): Modifying, training and testing your chatbot using Rasa X | by Obianuju Okafor | May, 2021
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Creating a live chatbot for your website (Part 2): Modifying, training and testing your chatbot using Rasa X | by Obianuju Okafor | May, 2021

Screen capture from my websiteHello! Welcome to the second part of a 3-part series involving creating and deploying a chatbot for your business or personal website using Rasa, Docker and Heroku. In the first part, I spoke about setting up the chatbot locally on your system and making changes to it using a text editor. In this second part, I will be talking about how to make changes to your chatbot using the platform Rasa X. I will teach you how to add new data, train your bot and use the newly generated model to talk to your chatbot, all through Rasa X.Rasa X is a Conversation-Driven Development (CDD) tool that helps you improve your chatbot. Rasa X provides a user interface for you to interact with your bot. With Rasa X, you can chat with your local chatbot as an end-user, you can also...
Conversational AI be More Popular in the Future
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Conversational AI be More Popular in the Future

Conversational AI in FutureToday we are surrounded by technology and gadgets. Our day starts with snoozing or if not lazy then turning off the alarm. Throughout the day numerous times, we check our mobile phones without any particular reason. Now Technology has become an essential commodity for all of us.This technology when introduced in the business as an attribute of Machine Learning, it literally took off. Technology had great advantages in every aspect of business and made living a lot more easy task for users.Technology grows with time, it just gets better and better day by day. Trends in technology just change on an almost daily basis. Nowadays on an hourly basis, we get an update. Business experts and CEOs find it difficult to meet up with technological trends. This is why Conve...
Automate Customer Service with Conversational AI in E-Commerce
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Automate Customer Service with Conversational AI in E-Commerce

conversational ai in e-commerceThanks to the internet, the world is more connected than ever before and businesses can easily reach their customers through the network. With more and more people using the internet to access the services, the demand for a better experience and problem resolution is increasing at a pace that it might be hard for businesses to reach the expectations.Highlights:It is Estimated that every year, 265 billion customer service requests are made and money as much as $1.3 Trillion is being spent to satisfy the customer requests. With E-commerce businesses are expanding into more spheres and increasing their customers, these queries and their complexities would only grow. With that, the cost for businesses to scale their customer services would also grow.You may ha...
Knowledge bots. Earlier this year, I had a task to… | by Abhinav Ajmera | Apr, 2021
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Knowledge bots. Earlier this year, I had a task to… | by Abhinav Ajmera | Apr, 2021

Earlier this year, I had a task to create a knowledge bot for an enterprise level platform. The users were primarily the employees of the organization and intention was to use the knowledge bot to share the offering and usage of platform.There are quite a lot of frameworks in the market (each with its own pros and cons) hence it is very important that one selects the right framework depending upon the kind of bot that you are targeting to create. In case of creating the knowledge bots the typical requirements are –1. The main purpose of the knowledge bot is to provide the information about the offering via a guided chat. If the user wishes, he should be able to come out of the guided chat and ask adhoc questions about the offering and go back to the guided chat.2. The knowledge bot shou...
Chat v/s Email v/s Phone: The winning customer support channel | by Engati | May, 2021
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Chat v/s Email v/s Phone: The winning customer support channel | by Engati | May, 2021

Email, phone calls, and chat. Is one truly better than the others?Does any of them create customer experiences superior to the ones made by others?Read on to find out which channel claims customer support glory.Emails have been an integral part of customer support infrastructure for decades. To say that the email is dead would be a lie.But, it does have its limitations. Depending solely on email is a sure-shot path to frustrated customers.DetailsEmails allow your customers to describe the issues they’re facing in greater detail. Your customers will think the email through and check to see whether they’ve missed anything.They even allow your agents to explain the solution in depth.Less intimidatingA phone call can be somewhat intimidating, especially if the customer is an introvert. With...
Conversational AI for the Best Customer Engagement | Nuacem
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Conversational AI for the Best Customer Engagement | Nuacem

Conversational AI for Customer EngagementInnovation in conversational AI, fused with the propagation of messaging apps, is fuelling the progress of chatbots. Humans are inherently able to talk and connect in natural language. However, we weren’t born with panels to swipe or keyboards to key in text. Our ears and eyes are set to take external information in a verbal and written manner and process it through our brain optimized for language. This is what artificial intelligence does, through system simulation, to help businesses better engagement of their customers.Usually, bots are using NLP technology for queries and provide answers to customers, thereby capably surpassing customer engagement for your business.The conversational AI or chatbot craze commenced in 2016 with Facebook’s reve...
Chatbots in eLearning: How chatbots can help to develop awesome employees | by Naveen Neelakandan
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Chatbots in eLearning: How chatbots can help to develop awesome employees | by Naveen Neelakandan

Your organization’s employee experience has a lot of impact on many areas of your business, including employee retention, work productivity, work culture, and ethics. So, supporting them with the necessary resources to improve their interaction with jobs is essential to help them develop their skills.Image by Mohamed Hassan from PixabayWithout adequate support for employees, it can be hard for a business to achieve optimum results. That’s because a lack of proper work experience can result in an inefficient work process and employee turnover.While there are many ways organizations can stay successful, one effective way is by helping employees develop their skills through technologies like Chatbots. That’ll help them to acquire more experiences that are needed to progress in their workpl...
Chatbot best practices – KPIs, validation and more
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Chatbot best practices – KPIs, validation and more

Anyone can build a chatbot. Most chatbot libraries have reasonable documentation, and the ubiquitous “hello world” bot is simple to develop. As with most things though, building an enterprise grade chatbot is far from trivial. In this post I’m going to share with you 10 tips we’ve learned through our own experience.This is not a post about Google Dialogflow, Rasa or any specific chatbot framework. It’s about the application of technology, the development process and measuring success. As such it’s most suitable for product owners, architects and project managers who are tasked with implementing a chatbot.I’m stating the obvious here, but it’s really important to know what you want to achieve, and how this can be measured. Many of your KPIs will be sector or domain specific, but I will g...
Chatbot based robo-advisors — The best AI can do currently to help retail investors? | by sai kiran reddy | Apr, 2021
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Chatbot based robo-advisors — The best AI can do currently to help retail investors? | by sai kiran reddy | Apr, 2021

In my previous post I wrote about robo-advisors. I have explained in detail about the reason for the success of companies offering robo-advisory platforms in the US and discussed about some challenges similar companies face in India. Read the article to understand the current state of robo-advisors better. The link to my previous post can be found here.Just like stocks now, a few years ago the world of AI made me excited . My current project at Virtusa revolves around optimising the NLP and enhancing the features of chatbots for a consumer banking client. While researching about robo-advisors I learnt that a chatbot based robo-advisor is the intersection of two things I am currently in love with, investing and chatbots.While studying an Analytics course at University of Hyderabad I buil...
6 Tips To Create A Marketing Chatbot Using DialogFlow & Drupal 8 | by Vibhu Dhariwal | Apr, 2021
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6 Tips To Create A Marketing Chatbot Using DialogFlow & Drupal 8 | by Vibhu Dhariwal | Apr, 2021

Advancements in technology have brought changes to various industries in many ways. One of the most effective technologies available is Artificial Intelligence which is extensively used these days. Among the available AI technologies, multiple businesses are opting for chatbots to enhance customer service and user engagement.Statistically, 50% of the brands are currently investing in chatbots compared to mobile apps. It is estimated that by 2021, 85% of the customer engagement activities would occur artificially. For your brand, you can use the integrated tool of Drupal 8 and Dialogflow to create custom chatbots. Brands of different sizes and industries can use the content management system of Drupal 8 to create dynamic chatbots with the help of Google’s Dialogflow SaaS tool.In this art...
How to Win Customers With Personalized Chats? | by Pawan Kumar | Apr, 2021
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How to Win Customers With Personalized Chats? | by Pawan Kumar | Apr, 2021

You walk into a retail store. A salesperson approaches you, asks you questions, tries to understand your needs, and then recommends a perfect product based on your responses.In another case, you go to a shop, and the sales rep directly slaps you with the plethora of products they have at the store.What do you like more?The first case, right?And this is how every customer experience must be personalized, whether it is in-store or via chats!In today’s world, where more and more customers are purchasing online, chats replace physical representatives. Even customers love it! Statistics suggest that nearly 63% of the customers would return to a website that offers chat support.Despite the chat’s popularity, surprisingly, most of the chat conversations are impersonal. However, the brands that...
Conversational AI for Banking Sector | Nucam
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Conversational AI for Banking Sector | Nucam

With the rise of the digital era, chatbots have launched innovative ways for banking and financial services to interact with customers. Chatbots for banks can hold natural interaction with your customers and respond to convoluted queries related to the banking transaction with the help of conversational AI.By using Nuacem’s branded bots, you can develop customized chatbots for your financial process to focus on any necessity of their clients, contact center representatives, or sales advisors.Using Nuacem’s bot as a unique offering, the banking sectors can provide a facelift to their existing customer engagement platform or help build a new bot for better business. The most sought conversational AI will also help the financial sector to enhance their competencies by divesting significant...
Introduction To Chatbot For Businesses | by Sam Writes Security | Apr, 2021
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Introduction To Chatbot For Businesses | by Sam Writes Security | Apr, 2021

What’s better than automated 24/7 Customer Service? Put COVID-19 on auto pilot.Photo by Miguel A Padrinan from PexelsA chat-bot is a computer program put together to answer questions without the need of a human operator or assistant. And, even though the different types of chatbots serve similar purposes they are different. After hearing about these you might consider having one for your business or make a plan to use one in the near future.Chatbots may have limitations because they can only do so much. Using one might be a life saver depending on the type of work you do and what your business offers. An operator can provide more detailed information depending on the complexity of things, especially when a rule based chatbot is in question. But, you can leave the most common tasks to ch...
Digital Lending Made Easy with Mortgage Chatbots | by Haptik | Apr, 2021
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Digital Lending Made Easy with Mortgage Chatbots | by Haptik | Apr, 2021

In the past decade, almost all tasks related to transactions involved paperwork in some way or the other. Due to the evolution of digital technology, the scenario has changed. The latter dominates the majority of the tasks these days.Transforming the mor tgaging process aside, the penetration of digital technology in the process has also raised the bar for customers’ expectations.Better output with minimal effort is one of the notable highlights of digital lending. As regards the process, it has become as easy for buyers as buying an item from an online store. It makes use of chatbots which comes in handy to simplify many operations.Going by statistical figures, 80% of businesses would use chatbots, and 85% of customers would interact with interactive voice response (IVR) technology . T...
Forget Chatbots and Create a Workbot Instead | by Botspice | Apr, 2021
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Forget Chatbots and Create a Workbot Instead | by Botspice | Apr, 2021

There is no denying that chatbots have gained enormous popularity over the past few years. From e-commerce to social media platforms, bots are everywhere. Through chatbots, companies are automating various repetitive tasks like sales, customer support, and online banking. But is this enough in generating more leads and getting an edge over your competitors. Chatbots are fully scripted and provide limited options to users/customers.With the rising complexity of navigating the digital workplace, technology is evolving to offer new routes to the information employees need. Gartner reports that 70% of white-collar workers will interact with conversational platforms daily by the end of 2021. Workbot combines natural language processing with artificial intelligence and adds a human touch to t...
How did I use a trading bot for getting information and use in my trading
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How did I use a trading bot for getting information and use in my trading

As an investor/trader, I wanted to access the information of the stock quickly and buy/sell quickly. However, often trading is not the only job we do right?. So what if all the information are in the one place for us to capture the right opportunity?If you are ever thinking of creating a consolidated page or bot, you will find endless medium/ other articles how to develop it. or “create a bot in 10 minutes” or “create a bot without coding”. However, have you ever used a bot on a daily or frequent basis which provides some info or trades it for you? The answer will be NO for many of them. So I decided to build one for my needs.Many wanted to use these types of bots to make money and often they will not have a perfect bot that works for their needs. I have been in the stock market for som...
Voice-Based Conversational AI Help you Improve your Business
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Voice-Based Conversational AI Help you Improve your Business

Voice-based Conversational AIBusiness is a complex entity. You exactly need to know about the components on which business actually works. Business is built upon the strong foundation of internal elements, external elements, operational structure, and intangible things. Among these four components, you can introduce your Voice-Based Conversational AI. Keep on reading to know more about these components and Voice-Based Conversational AI.Internal elements: internal elements of business include the values and principal of the business. You need to have a goal and vision to give direction to your business. To achieve those goals you must make a proper plan and strategies. Plans should be always monitored and decisions should be made accordingly. Metrics and measurements, risk prioritization...
3 Steps: Register Oracle Digital Assistant in Botium Box | by Gergye Szabolcs | Apr, 2021
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3 Steps: Register Oracle Digital Assistant in Botium Box | by Gergye Szabolcs | Apr, 2021

This article shows how to setup an Oracle Digital Assistant (ODA) chatbot in Botium Box.What you need is an ODA chatbot in oracle cloud and a Botium Box license. To keep it simple I’ve just pulled some kind of a pizza order skill from the store on ODA surface, so now I have a working bot.Under the Chatbots list click on the Register new chatbot button.Select the Oracle Digital Assistant from the Connector list. Then choose an appropriate API key in the API key drop down. Now the Oracle Outgoing Webhook URI is generated, which you can copy to the clipboard by clicking on the copy button near the input field.Navigate to your ODA surface and add a new channel. Choose the Webhook as Channel type. Paste the value you copied in the previous step into the Outgoing Webhook URI field.After you’v...
Top 8 Examples of Chatbots in the eCommerce Industry in 2020 | by Master Of Code Global
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Top 8 Examples of Chatbots in the eCommerce Industry in 2020 | by Master Of Code Global

Chatbots have changed how businesses in the eCommerce industry connect with their customers with instant, affordable, and highly customizable support. Over the years, companies have been innovating with chatbots and coming up with unique implementations that help achieve different business objectives. In this article, we’ll take a closer look at the top 8 examples of chatbots in the eCommerce industry in 2020.SnapTravelSnapTravel Hotel Booking ChatbotNike StyleBotWith a clever campaign during the launch of their AirMax Day shoes, Nike increased its average CTR by 12.5 times and the conversions by 4 times. How did they do it? With a chatbot called StyleBot.The StyleBot is an AI chatbot that allows enthusiasts to find shoes based on their preferences through product recommendations. Howev...
Real Time Messaging Using Mqtt. This post is written by Viraj Anchan… | by Haptik | Apr, 2021
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Real Time Messaging Using Mqtt. This post is written by Viraj Anchan… | by Haptik | Apr, 2021

This post is written by Viraj Anchan, Full Stack Engineer at Haptik.Haptik is a chat application that connects users to their digital personal assistants in real time. When chatting with your personal assistant, you want as little delay as possible in order to get things done quickly.When I joined Haptik after graduating from college in May 2015, my first technical challenge was learning the messaging architecture. In July 2015, I suggested to our CTO that we shift from XMPP to MQTT. Our mobile apps (Android & iOS) and Athena (web chat tool used by our assistants) used XMPP for real-time messaging. We were facing a lot of issues with XMPP. To point out a few, XMPP lacks built-in Quality of Service (QoS). QoS is an agreement between the sender and receiver of a message regarding the ...
5 Common Chatbot Myths Explained. We’ve busted 5 common chatbot myths so… | by Ambit | Apr, 2021
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5 Common Chatbot Myths Explained. We’ve busted 5 common chatbot myths so… | by Ambit | Apr, 2021

Chatbots are the talk of the town. They’re one of the hottest topics in the technology world today.Like any new technology, much of the fact and fiction gets jumbled up. This leads to a number of myths and misconceptions that sway popular opinion, particularly among decision makers.We set the record straight on 5 of the most common myths about chatbots so you can be confident of deploying one in your business today.A common misconception is that implementing a chatbot requires the availability of a large IT department and highly qualified AI & machine learning experts, solution architects, and data scientists on the company’s side.And this is true… if you are custom building your own chatbot (more on this later).If you partner with a solution provider who knows their stuff, implemen...
How can an AI chatbot help your business nail a great customer experience | by Enterprise Bot
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How can an AI chatbot help your business nail a great customer experience | by Enterprise Bot

As one of the key trends in innovation, Artificial Intelligence (AI) keeps on acquiring value for contact center agents. Chatbots and voice bots have become essential tools for brands that wish to deliver a hyper-customized, exceptional customer experience.A report on the Future of Work reveals that39% of IT pioneers are as of now utilizing AI or ML,33% said that they hope to utilize AI within the following three years, and19% hope to utilize it within five years.Great customer service hails from a place of operational efficiency and technological vigor. Lack of right technological solutions impact the efficiency and productivity of resources.Businesses equipped with conversational AI solutions at hand can engineer exceptional customer experiences that boost customer satisfaction, creat...
13 Most Powerful Platforms To Build A Chatbot | by BoTreeTechnologies | Apr, 2021
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13 Most Powerful Platforms To Build A Chatbot | by BoTreeTechnologies | Apr, 2021

Chatbots are crucial in improving the service effectiveness of any business. They provide a personalized experience and top-notch customer service. AI chatbots are emerging as the game-changers for product and service-based organizations all across the globe.Amazon, Walmart, Zomato, and most online retailers now have AI-powered chatbots in place. Studies show that 52% of customers prefer to talk to a chatbot because of their responsive nature. Intelligent Chatbot marketing is now transforming the customer service industry.Due to this rise in chatbots for eCommerce and other industries, chatbot development platforms are becoming increasingly popular. Some of the AI chatbots software even enable building chatbots without writing any code.This article will highlight the 13 best AI chatbots...
Chatbots: Are They the Unknown SEO Booster? | by Visor.ai | Mar, 2021
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Chatbots: Are They the Unknown SEO Booster? | by Visor.ai | Mar, 2021

Many companies invest in chatbots to increase customer satisfaction and optimize the efficiency of their Customer Service. However, chatbots can also be a secret weapon to improve your website’s SEO.Find out what SEO is and how chatbots can bring your website to the top of the search engines.If you have come this far, it’s because you searched in your search engine for something like “chatbots for SEO” or, at least, that search had the words “chatbots” and “SEO.”Suppose you know what each concept means, great! If you don’t and you want to find out, we’ll explain it to you!Chatbots are virtual agents that help automate interactions of entities (mostly companies) that receive large contact volumes. In other words, they are conversational agents with Artificial Intelligence that optimize c...
Revolutionary Technology: Why The Public Sector Needs Conversational AI | by Lauren Groff | Apr, 2021
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Revolutionary Technology: Why The Public Sector Needs Conversational AI | by Lauren Groff | Apr, 2021

PexelsArtificial intelligence technology has developed in leaps and bounds over recent years and private sector organizations are increasingly leveraging AI and machine learning for everything from customer service to data analysis. The successful implementation of AI has allowed for processes to be optimized whilst costs are cut, and lead to greater customer satisfaction at the same time. Whilst government and public sector services have been slower to recognize the value of AI, there are many applications for conversational AI in this sector. Let’s take a look at the role conversational AI can take in government and public sector services.The State Of Public Sector ServicesPublic sector services are still waiting for the technological revolution. Whilst some services have gradually sh...
How to Install Dialogflow Chatbot into Django website
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How to Install Dialogflow Chatbot into Django website

Python is one of today’s most popular programming languages, and Django is a free, open-source web development platform for Python and is a very versatile tool for web development that can be used to build just about any kind of website or app that is needed.In this article, I will try to make it very easy for you to understand how to integrate Dialogflow chatbot into Django website.If you don’t have Dialogflow chatbot then here is the step by step tutorial to build your own chatbot. However, Dialogflow has its own limitations. It doesn’t provide the UI we need for chat conversations.Since we are not in the 1980s now, we need a front end, not a dull dark command line UI for non-tech guys, to offer a chatbot that resonates well and is user-friendly to the user.So we are integrating Dialo...
The Future of Chatbots
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The Future of Chatbots

What is the future of chatbots? As the Chief Product Officer of an AI bot-building platform, I get this question a lot, and there are many ways to answer it. As a company, I think we can only answer this question if we know where we are planning to go. Which goal are we aiming for?Chatlayer’s mission is to make it possible for everyone to have a personal conversation at any time. Let’s break that down.First of all, we’re talking about conversations. Humankind has made tremendous progress in communication and information technology. But when you strip away all that innovation, at its core, conversations haven’t really changed all that much. It’s still an exchange of information between people. When you really think about it, me sending a WhatsApp message to my brother in Australia isn’t ...