Wednesday, March 3Digital Marketing Journals

customer-service

The Five P’s of successful chatbots | by Stefan Katz | Dec, 2020
artificial-intelligence, best chatbot, bots, chatbot, chatbot app, chatbot online, chatbot website, chatbots, creating chatbots, customer-service, robot chat, ux

The Five P’s of successful chatbots | by Stefan Katz | Dec, 2020

Photo by Austin Distel on UnsplashThe COVID-19 pandemic triggered an immediate need for transformation of traditional business practices. Workers the world over were forced to work from home, and companies scrambled to redesign their way of working and business continuity strategies. One area of particular strain was in the contact center, and no industry was immune.Call volume exploded during the pandemic, putting immense pressure on customer service operations. This surge brought the topic of chatbots and conversational automations to every board table in the need to bring relief to contact centers while continuing to provide high-quality customer service. The pandemic increased the adoption of chatbot technology significantly, and investment budget has been reprioritized to support c...