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How to build a chatbot in just 10 steps. | by Tess Tettelin | Nov, 2020
With 44% of consumers preferring to interact with a chatbot over a human, one thing’s for sure: chatbots are here to stay. But how do you build a chatbot for your business — one that actually helps you solve problems instead of creating more?In part 3 of my Conversation Design series, I’ll talk you through the process of building a chatbot from scratch, including strategy, scripting, and testing.Let’s go!Before you can start building your chatbot, you need to know why you are building it. What is the goal here? If you want to automate an existing service, what is the current experience like, and how could a bot help improve it? Take a look at your business goals: if one of your goals is to increase customer satisfaction, you might want to add a chatbot to your customer support team and ...
