innovation-management

Macroeconomic issues such as supply chain disruption, input cost inflation, and employee shortages continue to dominate headlines. Amidst the uncertainty, organizations are turning to technology to solve their “heart of the business” challenges. Here at Master of Code, we continue to see a significant uptick in technology investment in automation and Conversational AI to streamline internal workflows and scale customer communications.A major theme we continue to see evolve is cross-team technology adoption. Conversational AI, with its battle-tested business case in a customer support setting, is spreading throughout the organization. For instance, organizations want an integrated approach to engaging with a customer across the customer journey through Marketing, Sales, Customer Success, an...