financial-services

17Apr

By Matt GosdenNo Comments

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Embracing the Mundane in AI — the Need for Specialised AI in Financial Services | by Matt Gosden | Apr, 2024

Why we need more specialised AI which is more accurate for Financial Services tasks, not bigger and more capable headline AI systems.Would you hire Einstein to staff your call centre? (Image created using Dall-E 3)In the rapidly-evolving landscape of artificial intelligence (AI), it’s easy to get caught up in the whirlwind of excitement surrounding the latest advancements. The AI community is again buzzing with discussions and papers devoted often to building bigger and more complex language models (LLMs) and broad API toolsets. It paints a picture of a future where AI serves as a personal assistant, ready to tackle any challenge alongside us. This is useful as a personal co-pilot and I would like one! However, this pursuit of a broad, capable AI agent misses what I think businesses need, ...

9 Best Chatbots in the Financial Services Industry | by Haptik | Mar, 2021

10Mar

By HaptikNo Comments

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9 Best Chatbots in the Financial Services Industry | by Haptik | Mar, 2021

As user’s expectations grow, AI is playing an increasingly important role in the financial services industry to keep with the expectations. Many financial companies are experimenting with chatbots both for offering new and better financial services to their customers and for general customer service. The chatbots in the finance industry add significant value to the user experience and cost management budgets. In any business, customer support and satisfaction are fundamental pillars. Hence, it is important to build a strong foundation of these pillars to have a successful business. By incorporating AI chatbots in the finance industry, the chatbots can handle routine requests such as balance inquiry, payment information thereby, reducing the workload of call center employees so that they ca...