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Scale Your Business with AI-Powered Enterprise Virtual Assistants | by Nuacem AI | Sep, 2021


Nuacem AI

Growth is desired by all businesses but in order to grow and upscale a business, a lot of resources are needed. Apart from the right business strategy, you need a lot of people to execute tasks,

Highlights:

Well, maybe not anymore now because the technology of artificial intelligence has raised to the point that they have the power to automate a lot of business tasks with a higher degree of accuracy and efficiency. With digital transformation accelerated by pandemics, many people are shifting to including virtual assistants at least in some areas of business.

Here in this article, let us discuss all essential things regarding these AI-powered Enterprise Virtual Assistants — — What they are, how they help, and some challenges they present.

You may have already experienced personal assistants in your mobile, pc and in other ways too. Think of Siri, Alexa, Cortana, and Google Assistant. All these assistants are already powerful in understanding the intent of their users and satisfying their requests. So, no wonder people would think of using AI-powered virtual assistants for their business needs.

The practice of hiring virtual personal assistants has been there for a long time. Business owners used to hire a person, many of them sometimes to be their virtual assistants and carry out many of their important tasks.

Digital virtual assistants use various technologies of Artificial Intelligence, Machine Learning including NLP (Natural Language Processing) NLU (Natural Language Understanding) for performing their tasks. A great thing with machine learning models is that the more data they receive, the more accurate they grow.

Not only through text, they also support interaction through voice which is a great advantage.

With a small yet crucial initial training, they can harness their already trained machine learning models to quickly start becoming your virtual personal assistant.

Also, these assistants would be available 24 hours a day, 7 days a week throughout the year!

1. How Conversational AI can Automate Customer Service

2. Automated vs Live Chats: What will the Future of Customer Service Look Like?

3. Chatbots As Medical Assistants In COVID-19 Pandemic

4. Chatbot Vs. Intelligent Virtual Assistant — What’s the difference & Why Care?

By saying “automatable” tasks, they do not necessarily mean only customer service or general scheduling. While they are important, many other tasks like Marketing, Human Resources Management & recruitment can also be automated!

The virtual AI assistant you use can integrate itself with a wide range of solutions you already use for performing these tasks.

Instead of dedicated employees working round the clock to attend to all requests, virtual assistants can be deployed to automate and manage many customer problems. When correctly integrated, they also have the power to solve a range of queries including giving insights and tracking product delivery. They can also notify your customers when appropriate.

That is, you just design robust use cases that perfectly justify business uses and make use of all features of Virtual assistant. This might take some time but provides very valuable returns.

Also, popular platforms often become targets for hackers, and as such even though a company vows to protect your privacy, it might be susceptible to malicious attacks.

Even though a company protects your data very tightly, there are still chances an attack could happen in the arguably weakest link — humans. Social engineering attacks are being more sophisticated and the price of not being aware would be high.

These people would be trained in many skills and work mainly on an hourly basis. Artificial intelligence-powered enterprise virtual assistants are being more and more popular because they work perfectly well as personal assistants all while providing the benefits of being digital — — maximum uptime and minimum costs.

As much as they have advantages, they have their challenges and concerns. It is up to you to make perfect use of technology all while being safe.

By taking much of the administrative and repetitive tasks out of you, virtual agent software would ultimately take a lot of burden out of you. With this, you get a lot of time to focus on improving your business which ultimately, Increases sales and makes you profits!

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