Sunday, March 7Digital Marketing Journals

virtual-assistant

7 Remarkable IVR Trends For the Year 2021 And Beyond | by Haptik | Feb, 2021
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7 Remarkable IVR Trends For the Year 2021 And Beyond | by Haptik | Feb, 2021

Customer service is the most critical factor determining whether a business will grow or suffer from customer apathy. Excellent customer service as a strategy can bring an immense competitive advantage. Keeping customers happy is a challenging endeavor, given the continually changing business environment and customer expectations. The first point of customer contact plays a critical role in customer experience. An Interactive Voice Response (IVR) system often serves as this first point of contact. Given the crucial role that IVR plays in the contact center, it is essential for businesses to be aware of IVR trends for 2021 and beyond, in order to get their customer experience strategy for the near-future right.Current IVR ChallengesAccording to , IVR was responsible for over 50% of consu...
Sport Chatbots-A Step Towards Smarter Event Management | by KLoBot — the Best AI-Chatbot builder platform | Feb, 2021
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Sport Chatbots-A Step Towards Smarter Event Management | by KLoBot — the Best AI-Chatbot builder platform | Feb, 2021

The Sports industry revolutionized with the advancement of smart and connected stadiums drawing fans from their homes to the sporting arena. Offering hyper-personalized and enhanced live experiences to fans during the entire event has compelled the sports event industry to adopt advanced technologies.Although technology is eliminating a lot of redundant manual tasks, it is also facilitating growth for exciting ideas such as chatbots.Chatbots have evolved from simple assistance providing software to sophisticated solutions for enhancing operational management. While relatively new, chatbots have become a critical part of organizing and managing sporting events.Chatbots powered by AI are considered as useful tools for several sports event organizers to handle queries and interact with fan...
Are you ready for the voice revolution? | by VozLab | Jan, 2021
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Are you ready for the voice revolution? | by VozLab | Jan, 2021

Voice is changing the way we interact with brands.Photo by Anete LusinaAs 2020 finally came to an end, it is impossible not to mention the Covid-19 pandemic and how much it has shaped the way we live and work. We have all had to adapt rapidly to the new reality. Social interactions were disrupted, so we had to think of creative solutions to help us manage the transition from office job to work-at-home. To stay sane, stay connected, and to continue engaging in conversations, many turned their attention to digital assistants and smart speakers (1). Globally, smart speaker sales continued to increase in Q2 2020, defying the pandemic and growing 6% to reach 30 million units (2). The UK and the US market are at the forefront in terms of growth, with one in three people having access to a sma...
How Amazon’s voice technologies can assist your company with Alexa for Business | by Ipervox | Jan, 2021
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How Amazon’s voice technologies can assist your company with Alexa for Business | by Ipervox | Jan, 2021

Amazon Echo deviceFor the last decades, the way people interact and communicate with each other keeps changing nearly every day. We have reached the point where customers are oriented towards Amazon Alexa devices and their companions to acquire the services they need.The same thing is happening with companies who offer services to their customers directly.The way they communicate with their customers and offer their services has changed drastically over two decades.From giant printed banners to Radio publicity, it would later change to TV commercials. Then the Smartphones’ era came to be, all along with phone payments, commercial websites, online payments.Nowadays, it is common for a business to advertise on social media, and the channels are growing.Now the era of voice technologies ha...
How to automate Insurance Claims with Chatbots? | by Haptik | Jan, 2021
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How to automate Insurance Claims with Chatbots? | by Haptik | Jan, 2021

Like all other businesses, insurance companies are looking at digital transformation as a critical factor for survival and growth in times to come. Customer experience through personalization and automation is the outward manifestation of this transformation. Internally, automation is the key driver for efficiency. Adopting Artificial Intelligence (AI) makes the process easier and feasible for an insurance company. Use cases for AI adoption include customer-facing implementation of insurance claims chatbots or internal operations, including settlements.There are many instances of insurance companies bolstering their claims processes with the help of intelligent agents. can approve 70 to 80% of claims immediately with AVA’s help, an app based-claims assistant. Through such efficient proc...