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WhatsApp Chatbots for eCommerce: 8 Real-Life Use Cases

20May

By Master Of Code GlobalNo Comments

ai, ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbots, conversation with ai, creating chatbots, robot chat, Whatsapp, whatsapp-chatbot

WhatsApp Chatbots for eCommerce: 8 Real-Life Use Cases

WhatsApp has billions of users worldwide. It has emerged as a critical communication platform where brands must establish a strong presence. 39% of people prefer to use the app as a customer service channel. This is where the WhatsApp chatbot for eCommerce enters the picture. It is offering a revolution in the seamless client journey.Virtual agent technology has rapidly evolved. The rise of Generative and Conversational AI contributed to it. These advancements empower chatbots to understand natural language, learn from interactions, and provide increasingly human-like client support and sales assistance. eCommerce businesses are leading the charge in bot adoption nowadays. Let’s dive into the ways WhatsApp bots can unlock a new level of user engagement and satisfaction.A WhatsApp chatbot f...

How ChatGPT and WhatsApp bot integration can Enhance Customer Engagement | by Parth Bari | May, 2023

11May

By Parth BariNo Comments

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How ChatGPT and WhatsApp bot integration can Enhance Customer Engagement | by Parth Bari | May, 2023

The combination of ChatGPT, an AI-powered conversational platform utilizing machine learning and natural language processing, and WhatsApp, a widely-used messaging app with over 2 billion active users globally, has resulted in an innovative solution for customer support. By integrating ChatGPT with WhatsApp Bot, businesses can offer automated customer service through the messaging app. This integration enables businesses to provide personalized and rapid customer support around the clock, resulting in enhanced customer engagement and satisfaction.In today’s digital age, customer engagement is critical to business success. Customer engagement refers to the interactions and experiences that customers have with a business or brand, including customer service, marketing, and sales. A strong cu...

Build an Automated, AI-Powered WhatsApp Chatbot with ChatGPT using Flask | by Pragnakalp Techlabs | Jan, 2023

1Feb

By Pragnakalp TechlabsNo Comments

ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot messenger, chatbot online, chatbot website, chatbots, chatgpt, conversation with ai, creating chatbots, facebook bot, facebook chatbot, facebook messenger bot, nlp, openai, robot chat, Whatsapp

Build an Automated, AI-Powered WhatsApp Chatbot with ChatGPT using Flask | by Pragnakalp Techlabs | Jan, 2023

We all agree to a point that by now we not only have heard about ChatGPT but also got a hands-on experience with it and we Loved it! For those who haven’t got a chance to get in touch with ChatGPT here is a brief introduction: ChatGPT is a large language model trained by OpenAI, and it was designed to assist users by generating human-like text based on the given prompt. It can help with a wide range of tasks, such as answering questions, providing information, and engaging in conversations on a variety of topics.On top of that ChatGPT has left us dumbstruck by generating incredible answers to almost anything, you throw a question and it will provide you with the correct answer that we were finding hard to write.At Pragnakalp we believe in making things user-friendly, since ChatGPT is somet...

WhatsApp Lead Generation: Use Chatbots to Generate Lead | by Devashish Datt Mamgain | Nov, 2022

15Nov

By Devashish Datt MamgainNo Comments

ai-chatbot-development, best chatbot, chatbot, chatbot app, chatbot messenger, chatbot online, chatbot website, chatbots, creating chatbots, facebook bot, facebook chatbot, facebook messenger bot, google chat bots, instagram chatbot, robot chat, Whatsapp

WhatsApp Lead Generation: Use Chatbots to Generate Lead | by Devashish Datt Mamgain | Nov, 2022

WhatsApp has come far from its usual avatar of being an instant messenger. From mom-and-pop businesses to large-scale enterprises, almost everyone has started integrating WhatsApp chatbots into their customer service channels. However, WhatsApp does offer capabilities that can serve in lead generation as well.There are four traits that make WhatsApp ideal for lead generation:Familiarity — The world knows WhatsApp is the primary tool for real-time messaging. With five billion+ downloads, it is one of the most downloaded and widely used apps in the world. WhatsApp needs no introduction and hence is an excellent platform for lead generation.Friendliness — You don’t need special training or introduction to become familiar with the WhatsApp chat interface. The intent of the design is to make re...

WhatsApp Business — 10 Features You Cannot Ignore in 2022 | by Devashish Datt Mamgain | Sep, 2022

12Sep

By Devashish Datt MamgainNo Comments

ai-chatbot, best chatbot, chatbot, chatbot app, chatbot messenger, chatbot online, chatbot website, chatbots, creating chatbots, facebook bot, facebook chatbot, facebook messenger bot, google chat bots, instagram chatbot, robot chat, Whatsapp, whatsapp-business

WhatsApp Business — 10 Features You Cannot Ignore in 2022 | by Devashish Datt Mamgain | Sep, 2022

WhatsApp is a messaging constant for over two billion people today. It’s quick, convenient, and well-multifaceted since it’s no longer limited to personal use. WhatsApp Business has only made things better and amazingly beneficial for about 50 million businesses globally. Launched in 2018, the platform has evolved and introduced several excellent features that make customer interaction a breeze for companies.Let’s spot our top 10 WhatsApp Business features that will amp up your customer interaction on a larger and more powerful scale.WhatsApp offers WhatsApp Business as a platform for business communications. It offers various features of the standard WhatsApp app and has an array of functions catering to business purposes.The WhatsApp Business app is available on the App Store or Google P...

10Jun

By Devashish Datt MamgainNo Comments

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SMS Vs Whatsapp — SMS is dying, WhatsApp is taking over

SMS Vs Whatsapp — SMS is dying, WhatsApp is taking overLast Updated on May 13, 2022It took almost a century for voice communication to upgrade to text messaging. It took hardly a decade for instant messaging to trump text messaging a.k.a SMS and become the primary mode of communication.Think about it. Who sends an SMS any more than service providers sending one-time-passwords or the customary birthday wishes. SMS has taken a step back as a communication channel is an understatement. They merely exist as a backup plan when instant messaging is not available, which enjoys a staggering 99.99% uptime.Why is WhatsApp winning over SMS?Every now and then a new-age technology comes around and topples the pole position that its predecessor has been occupying. In telecommunication, it is WhatsApp de...

8Jun

By HaptikNo Comments

ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, conversation with ai, creating chatbots, robot chat, Whatsapp, whatsapp-business, whatsapp-business-api, whatsapp-chatbot

Best WhatsApp Message Templates to use in 2022

Businesses have been quick to jump on the WhatsApp Business API bandwagon since the company’s Business API launch. And rightly so, who would want to miss an opportunity to connect with 2 billion active users and engage with them?That’s why today, WhatsApp Business API has become a powerful communication tool for businesses. It helps them create a superior Customer Experience and drive better Commerce & Customer Care opportunities. WhatsApp Message Templates are an important aspect while designing your WhatsApp chatbot journey.Download Report: How is WhatsApp Shaping Commerce?Initiating communication through WhatsApp may look challenging to many with the stringent messaging guidelines that brands need to adhere to. One of the guidelines’ critical aspects is the creation of the WhatsApp ...

7Jun

By Devashish Datt MamgainNo Comments

best chatbot, chatbot, chatbot app, chatbot messenger, chatbot online, chatbot website, chatbot-development, chatbots, creating chatbots, facebook bot, facebook chatbot, facebook messenger bot, robot chat, Whatsapp, whatsapp-api-integration, whatsapp-business-api

How to Get a Business WhatsApp API account in an Easy Way

WhatsApp is a messaging service, but you already knew that. But have you met the side to WhatsApp that can be used for more than just sending funny cat GIFs to your cousins? We are talking about WhatsApp for Business, which allows you to stay connected to your customers via the famous messaging service.According to a Zendesk report, 48% of the people in the world have a smartphone, and with a user base of more than 2.5 billion people, WhatsApp as a marketing channel has a lot of potentials.In this blog post, we will teach you how to use WhatsApp as a powerful business tool, and get WhatsApp API access so that you can provide support to a large customer base.We will also teach you how to integrate WhatsApp through our partner 360 Dialog,Before proceeding with that let’s first know about wha...

21Apr

By WotNotNo Comments

ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot messenger, chatbot online, chatbot website, chatbots, conversation with ai, creating chatbots, facebook bot, facebook chatbot, facebook messenger bot, robot chat, Whatsapp, whatsapp-business, whatsapp-business-api, whatsapp-chatbot

What is WhatsApp Business API? How can it Help your Business?

We live in an era of “now,” where everything we want needs to be given immediately. From purchase to customer service, your customer is looking for real-time communication.According to a survey conducted by Salesforce, 80% of customers said that the company’s customer service is as important as the products/services they offer.When Salesforce conducted a similar survey, they realized that 80% of the buyers expect immediate communication. This survey showed that people expected the companies to respond on messenger apps within the hour.Even today, the statistics remain to be true. At least 79% of millennials want mobile responsive customer support, while 90% expect businesses to have some kind of online support.People don’t prefer waiting in long queues or holding on to their phones till a ...

Integrate IBM Watson with Whatsapp | by Devashish Datt Mamgain | Dec, 2021

16Dec

By Devashish Datt MamgainNo Comments

ai, ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbots, conversation with ai, creating chatbots, google chat bots, ibm-watson, robot chat, Whatsapp

Integrate IBM Watson with Whatsapp | by Devashish Datt Mamgain | Dec, 2021

IBM Watson Assistant is a chatbot that employs artificial intelligence. It comprehends customers queries and responds quickly, consistently, and accurately across any application, device, or channel. And mainly Watson Assistant is a service that allows you to integrate conversational interfaces into any website or app.In this tutorial, I will show how to use Kommunicate to link a Watson Assistant chatbot to WhatsApp, extending its capabilities. Assuming you’re familiar with Watson Assistant and how it works. We’ll be concentrating solely on integrating the Watson chatbot with WhatsApp using Kommunicate. However, if this is your first time using Watson, you can get started here.To begin, you will require a platform that will assist you in integrating the chatbot and will provide the service...

3 Reasons Why WhatsApp is the Future of Commerce | by Haptik | Sep, 2021

25Sep

By HaptikNo Comments

ai, ai bot, ai chat, ai chatbot, artificial-intelligence, best chatbot, chatbot, chatbot ai, chatbot app, chatbot messenger, chatbot online, chatbot website, chatbots, conversation with ai, conversational-ai, creating chatbots, facebook bot, facebook chatbot, facebook messenger bot, robot chat, Whatsapp

3 Reasons Why WhatsApp is the Future of Commerce | by Haptik | Sep, 2021

With 2 billion users and counting, WhatsApp is the world’s largest messaging platform. People across 180 countries use the app to communicate with their friends, families, and co-workers through swift and seamless messaging. And with the launch of the WhatsApp Business API in 2018, it has become a valuable customer engagement tool for brands — with over 5 million businesses using WhatsApp to engage and serve customers.As WhatsApp continues to expand the range of services it offers businesses, it is increasingly being seen not just as an engagement tool, but a platform to enable conversational commerce as well. This has given rise to the concept of ‘WhatsApp Commerce’ — offering and selling products and services to customers using WhatsApp as the primary channel.There are a number of factor...

How can you use WhatsApp for customer service? [Tips + best practices] | by Engati | Sep, 2021

5Sep

By EngatiNo Comments

ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbots, conversation with ai, creating chatbots, customer-experience, google chat bots, robot chat, technology, Whatsapp, whatsapp-chatbot

How can you use WhatsApp for customer service? [Tips + best practices] | by Engati | Sep, 2021

Globally, there are about 3 million companies that use WhatsApp business to reach and engage their customers. 84% of SMBs believe that WhatsApp is a very effective way for them to communicate with their customers.Wondering why so many companies are going all out to serve their customers over WhatsApp? Want to know how you could scale up WhatsApp customer support?We’re answering all your questions in this article.‍WhatsApp has 2 billion active users in 180 countries. It’s almost certain that your customers are using WhatsApp on a regular basis. To make it even better, 70% of WhatsApp users check the app daily.And guess what, providing customer support over WhatsApp reduces customer effort by eliminating the need for them to always visit your website, write an email, or even get on a ...

Haptik enables India to Download Vaccination Certificate | by Haptik | Aug, 2021

19Aug

By HaptikNo Comments

ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbots, conversation with ai, conversational-ai, coronavirus-update, creating chatbots, customer-experience, robot chat, Whatsapp

Haptik enables India to Download Vaccination Certificate | by Haptik | Aug, 2021

The COVID-19 pandemic changed everything around us. As we look back, we cannot imagine the magnitude of changes it has brought to the whole world! While it boosted the pace of the digital revolution, it also took the lives of many innocent people.We applaud the tireless efforts of the healthcare department that has worked round the clock (literally) to ensure the health and safety of its citizens. We cannot compare ourselves with the work done by them, but we take immense pride in helping the nation fight another critical battle — a battle against rumors, myths, and misinformation.To facilitate this efficient and timely information dissemination process, Haptik developed the MyGov Corona Helpdesk — the official Government of India chatbot to answer queries about the COVID-19 pandemic.We re...

How to Build a Chatbot for Your Line App Without Any Coding? | by Devashish Datt Mamgain | Aug, 2021

18Aug

By Devashish Datt MamgainNo Comments

How to Build a Chatbot for Your Line App Without Any Coding? | by Devashish Datt Mamgain | Aug, 2021

LINE is a freeware app for instant communications on electronic devices such as smartphones, tablet computers, and personal computers. It supports messaging, free voice, and video calls.The biggest benefit of using LINE is it provides free access to free messaging and calling.LINE has more than 200 million monthly active users and it has its own mobile payment system. Users can add credit cards and use their phones to pay for things.In order to set up the LINE integration for your bot, you’ll need the following:LINE account (Official Account Manager & Developer account)LINE app installed on the mobile deviceKompose codeless chatbot builder, you can signup here for 30 days free trial.First, you need to build a chatbot using Kompose and then add it to your Line app.Kommunicate provides a...

What are WhatsApp message templates and how can you use them? | by Engati | Jul, 2021

24Jul

By EngatiNo Comments

What are WhatsApp message templates and how can you use them? | by Engati | Jul, 2021

While using a WhatsApp Business Number, there are two kinds of messages that you can use. If the customers you wish to message have interacted with your business number within the last 24 hours, you can send them session messages.But, if those customers have not interacted with your WhatsApp Business number within the last 24 hours, you would need to send message templates to them.‍If you need to reach customers who have not interacted with your WhatsApp Business Number within the last 24 hours, message templates are exactly what you need. WhatsApp message templates are message formats pre-approved by WhatsApp and can be sent to customers who are not within the 24-hour window of having interacted with your business number.You can leverage message templates to push out notifications,...

Create WhatsApp Chatbot. Since you’re here, it means that you… | by Engati | May, 2021

30May

By EngatiNo Comments

ai bot, ai chat, ai chatbot, automation, best chatbot, chatbot, chatbot ai, chatbot app, chatbot messenger, chatbot online, chatbot website, conversation with ai, create-chatbot, creating chatbots, facebook bot, facebook chatbot, facebook messenger bot, robot chat, technology, Whatsapp, whatsapp-chatbot

Create WhatsApp Chatbot. Since you’re here, it means that you… | by Engati | May, 2021

Since you’re here, it means that you have understood that you need to engage your customers over the channel they are most comfortable using. Kudos to you!You know that your customers are rather active over WhatsApp. Now, you have two questions on your mind.Can you engage customers over WhatsApp manually, or do you need a chatbot?How do you create a chatbot on WhatsApp?Well, we’ve got all the answers you are looking for.We’re going to help you decide whether you need a WhatsApp chatbot, then show you exactly how to build a bot, and walk you through all the steps involved in deploying it on WhatsApp.Grab on to your seats. We’re getting started!If you have a very small clientele, you might be able to survive by manually responding to each message. But as your business grows, that will become...

Create a WhatsApp Bot in 3 easy steps | by Devashish Datt Mamgain

25May

By Devashish Datt MamgainNo Comments

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Create a WhatsApp Bot in 3 easy steps | by Devashish Datt Mamgain

WhatsApp’s massive growth in popularity over the past few years has created many opportunities for businesses. Companies around the world are currently discovering the power of the WhatsApp Business app. It allows you to send notifications and messages using a WhatsApp chatbot, which is a great way to increase and personalize customer engagement.WhatsApp has become one of the most popular messaging applications globally, with over 1.5 billion users, and the latest launches of Company Profiles and Business Accounts open up a new room for companies to connect with people all over the world.WhatsApp chatbot is a software program running on the encrypted WhatsApp platform. WhatsApp Bot is simply an automated chat system connected to a WhatsApp phone number linked to your business.Companies can...

How to Automate Testing of Your WhatsApp Chatbot | by Florian Treml | Jan, 2021

7Feb

By Florian TremlNo Comments

ai bot, ai chat, ai chatbot, best chatbot, botium, bots, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbots, conversation with ai, creating chatbots, google chat bots, robot chat, testing, Whatsapp

How to Automate Testing of Your WhatsApp Chatbot | by Florian Treml | Jan, 2021

Botium delivers again — in this case, automated end-2-end testing of WhatsApp chatbots on real or virtual devices. For the first time it is now possible to have a full enterprise-level test strategy for WhatsApp chatbots.When it comes to testing WhatsApp chatbots up to now there have been mainly two approaches:Testing manually on a smartphoneTesting backend functionality with API TestingBoth approaches are valid and no enterprise-level test strategy should miss any of them. But there are two obvious flaws:Manual testing is not scalable to the extent that is required to guarantee constant high quality for production-level chatbotsBackend testing does not consider the end user experienceBotium fills this gap with a new connector for testing WhatsApp chatbots on real and virtual smartphone de...

27Dec

By Monika RodiqiNo Comments

best chatbot, chatbot, chatbot app, chatbot messenger, chatbot online, chatbot website, creating chatbots, facebook, facebook bot, facebook chatbot, Facebook Messenger, facebook messenger bot, Messenger, onboarding, robot chat, templates, Tutorials, Whatsapp

Start from Templates on Botsociety

Want to get started on Botsociety using templates? Now you can do this on our most popular presets! Make a copy of the Generic, WhatsApp, and Facebook Messenger templates below and start designing. TemplatesCheck out the templates below:Banking Bot Template – GenericWeather Bot Template – WhatsAppHealth Bot Template – Messenger Your copied template will live on your Botsociety Drafts page. Comments

How WhatsApp is Streamlining In-App Shopping

23Dec

By Erica PerryNo Comments

e-commerce, facebook, facebook marketing, in-app shopping, instagram, Marketing, online shopping, Social Marketing Strategies, social media, social media marketing, Whatsapp

How WhatsApp is Streamlining In-App Shopping

December 9th, 2020 Marketing Erica Perry In May, Facebook Shops made its debut streamlining the process for businesses to set up a single online store for customers to access on both Facebook and Instagram. In order to best facilitate the new on-platform shopping experience, the platform has also expressed its interest leading the path for customers to message businesses from their shop listings, via its family of apps i...