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Automation rules today’s world. People rely on conversational AI and virtual assistants to do anything from purchasing a trip to scheduling a doctor’s appointment in the present digital environment. Yet, despite this consumer-driven enthusiasm, the IT help desk remains mainly in the dark. Surprisingly, a simple request to change the password for many businesses still requires an elaborate ticket-raising process.A chatbot is a technological genie that uses intelligent automation, ML, and NLP to automate tasks. It adds a digital flavor by automating your day-to-day IT tasks to help businesses work smarter.The load of the IT service desk team has increased dramatically due to growing IT infrastructure, increasing employee requirements, hybrid working models, etc.Managing help desk and IT serv...