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How Customer Service Chatbots Can Improve The Customer Experience | by Devashish Datt Mamgain
Last Updated on April 11, 2023A customer service chatbot has become a requisite for achieving great customer satisfaction. 60% of millennials prefer chatbots to have their queries addressed! While chatbots make a route to savings on customer support costs and valuable time, their interaction with your customers can also be a game-changer in the customer experience domain — for good. 40% of people do not bother whether it is a chatbot or a human agent as long as their query is answered efficiently. Using a customer experience chatbot can be good for your business’s health. Let’s read on it a bit more.A customer service chatbot is a bot that is programmed to communicate with customers. You can build the bot using Artificial Intelligence (AI), Machine Learning (ML), and Natural Learning Proce...
