user-experience - Digital Marketing Journals Hong Kong

What is UX?. What is User Experience and how is it… | by Shachar Oz

22May

By Shachar OzNo Comments

best chatbot, chatbot, chatbot app, chatbot online, chatbot website, creating chatbots, product-development, robot chat, user-centered-design, user-experience, ux, ux-design

What is UX?. What is User Experience and how is it… | by Shachar Oz

“Where in the product development process does UX participate?”The UX starts from an early business concept until you have a clear design of the application screens (in the case of a digital product). It also continues after that, but this is the main event.UX Research leads to high-quality conceptsIt starts by researching ways to make our target audience happy and content. Then user-centered design methodologies are used to design solutions to the problems the users have. Read one example article I wrote about research aspects.From an idea to a wireframeOnce you have the main idea for a solution your potential customers would need and love, UX methodologies would assist in drafting the mockups, which later will become the wireframe for the user interface.User stories, user scenarios, and ...

How Chatbots Can Boost Customer Experience and SEO | by Susan Fourtané | Jan, 2023

4Feb

By Susan FourtanéNo Comments

ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbots, chatbots-for-business, conversation with ai, creating chatbots, customer-experience, robot chat, SEO, user-experience

How Chatbots Can Boost Customer Experience and SEO | by Susan Fourtané | Jan, 2023

Chatbots have the potential to become the ultimate secret weapon to help you improve your business in quite many ways.Photo by Michael Dziedzic on UnsplashThey can boost ad performance, offer all-around-the-clock customer service with an efficient user experience, attract and retain customers, keep your customers interested on your website, and they can help grow your business by building a strong brand proud of delivering customer satisfaction. However, all this is only possible if your chatbot has been well-trained.Chatbots: How did we get here?While some believe chatbots are a recent invention, this technology — pretty much like many others that fall into the “emerging technologies’ category, was created by German-American Computer Scientist and Professor Joseph Weizenbaum at the Massac...

How the Western rhetorical tradition strengthens UX of today’s chatbots and voice assistants | by Wouter S. Sligter

3Jan

By Wouter S. SligterNo Comments

ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbot-design, conversation with ai, conversational-ai, creating chatbots, rhetoric, robot chat, user-experience, voice-assistant

How the Western rhetorical tradition strengthens UX of today’s chatbots and voice assistants | by Wouter S. Sligter

The language and tone-of-voice of our conversational content has a profound impact on the relationship between a modern organization and its customers. This is as true today as it was in the past. Rhetoricians and performers like Plato, Cicero and many others have built their reputations on their ability to captivate an audience. However, where content guidelines for traditional (digital) media could be managed by a relatively simple style guide, conversational AI is much less predictable since it involves real-time user responses and unexpected turns. This 2-way dynamic requires a more holistic approach to content delivery.As a conversation designer I can still learn a thing or two from this rich discourse of rhetoric, and in this article I’ll investigate what our ancestors thought were t...

Conversation Design Discussion: Designing for voice agent | by Master Of Code Global | Jul, 2022

26Jul

By Master Of Code GlobalNo Comments

ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbots, conversation with ai, conversation-design, conversational-ai, creating chatbots, robot chat, user-experience, voice-assistant

Conversation Design Discussion: Designing for voice agent | by Master Of Code Global | Jul, 2022

Welcome to part 2 of our Conversation Design discussion. In part 1 we learned about multimodal Conversational AI assistants: best use cases and their future. Today we’ll dive into voice assistants: how to build and test new customer experiences, collect feedback on it and make a decision to invest in Conversational AI solutions.Today, voice agents are commonly chatbots but with voice communication, so they help you with certain quick faqs and tasks, but if we look at that realm of the future it will be that multi-sensory multimodal experience. It’s not just about the modality, it’s about what other factors come into play, such as what we’ve seen from the Metaverse. With mixed reality where there’s so much opportunity, how do companies support that in the best way? Check out our Voice Assis...

What is User Interface (UI) Design | by WAVE OF IMAGINATION | Sep, 2021

28Sep

By WAVE OF IMAGINATIONNo Comments

ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, conversation with ai, creating chatbots, robot chat, ui-design, user-experience, user-interface, ux-design

What is User Interface (UI) Design | by WAVE OF IMAGINATION | Sep, 2021

What is User Interface Design (UI) and why is it important?User interface (UI) design defines how an individual user interacts with a digital information system. it is essentially a series of visual elements that a user uses to interact with the digital device. The goal of any UI design is to make the users interaction with the device and the interface as smooth as possible.What are the most important skills for UI designer?1 Visual and non-visual CommunicationDesigner should be able to explain the goal of given product, If the initial plan fails designer should also be able to provide an alternative.1. How Conversational AI can Automate Customer Service2. Automated vs Live Chats: What will the Future of Customer Service Look Like?3. Chatbots As Medical Assistants In COVID-19 Pandemic4. Ch...

Conversational AI Reduces Friction In The UX

28Mar

By Nuacem AINo Comments

ai, ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbots, conversation with ai, conversational-ai, creating chatbots, robot chat, user-experience

Conversational AI Reduces Friction In The UX

Conversational AIThese days’ enterprises started to realize the importance of the user experience, and now it became a boardroom conversation.The reason is, the enterprises offering outstanding customer experience service are reaching new heights with high ROI.Based on research, 86% of customers have clogged reaching out to other enterprises due to bad user experience.As we are living in an on-demand world, customers’ expectations are reaching the sky level.The reason is that modern customers have more choices to pick up.When a company disappoints a customer with friction, the user immediately moves on to another enterprise.“Only 49% of customer queries are solved on the first interaction” [Source: ITNext]These days friction in the user experience became one of the bottlenecks for the ente...