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Generative AI Chatbot in eCommerce: Use Cases, Benefits, and Statistics Behind | by Master Of Code Global | Jun, 2023
Consumer expectations are evolving, and running a successful eCommerce business demands a lot more than it did a few years ago. Customers are more informed and want a fast, seamless, and smart user interface. To deliver on these new customer demands, eCommerce brands are using AI-driven processes to deliver personalized experiences. And Conversational AI with embedded Generative AI techniques is becoming the most effective of them all.Harnessing Generative AI in the form of improving Conversational AI text chatbots and voice bots enables eCommerce companies to create a personalized journey, respond to queries faster, deploy Points of Sale (PoS) in popular messaging apps, and more.Conversational AI is responsible for a 67% increase in eCommerce sales.AI chatbots will account for $112 billio...
