Sunday, January 23Digital Marketing Journals

Tag: Bot

Create chatbot using bot framework sdk and LUIS — Part 3 | by Sushmita Mishra | Jan, 2022
ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbot-development, chatbots, conversation with ai, creating chatbots, microsoft-bot-framework, microsoft-luis, robot chat

Create chatbot using bot framework sdk and LUIS — Part 3 | by Sushmita Mishra | Jan, 2022

In Part-1 and Part-2 we created a basic e-comm chatbot and started creating ‘create order’ conversation flow. In this part we will be generating order id and saving the order details in data storage. In next part we will be adding intelligence using LUIS. Complete source code is here.Following tasks we will complete in this part:Generate order ID for the order details provided by the userCreate a csv file to save the order details against the user id. (to keep this tutorial simple we r using csv for data storage, replace it with your database).Create a csv file to store order details:In the project folder add a new folder. Name it Data. Create a csv file order_dummy.csv with 5 columns — user_id, order_id, creation_date, order_status, order_description.Create helper functions to manage o...
Create chatbot using bot framework sdk and LUIS — Part 4 | by Sushmita Mishra | Jan, 2022
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Create chatbot using bot framework sdk and LUIS — Part 4 | by Sushmita Mishra | Jan, 2022

In the previous 3 parts we created a simple e-comm chatbot, we completed the create order conversation flow. Saved the order details in a csv. In this part we will be adding intelligence to our bot using LUIS.We will complete following steps in this part:Create a LUIS app. Train and publish the app.Use the app in our bot service.Update create order dialog to handle slot filling. that is detecting missing entities in the order details and ask user to provide the values for the required entities.Complete create order flowMicrosoft Azure LUIS:Microsoft’s Azure LUIS is NLU service which is available on Azure. For using LUIS we create LUIS app. Add intents and entities in our app. We also provide sample user utterances for the intents.For a given text, LUIS app first detects to which intent ...
Create chatbot using bot framework sdk and LUIS — Part 1 | by Sushmita Mishra | Jan, 2022
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Create chatbot using bot framework sdk and LUIS — Part 1 | by Sushmita Mishra | Jan, 2022

We will create a simple e-commerce chatbot using Microsoft bot framework SDK in python. Our bot agent is a Bakery Shop agent. Users can request the bot to create an order , view orders and cancel order.Source code for the bot is available here. You can download the code from the git directly or you can follow this blog to code along with me.We will develop the bot in multiple parts.Part 1 — Below mentioned conversation flow we will complete in part 1:bot will welcome and greet the user [this will be implemented using an adaptive card]Bot will ask the user whether he is an existing user or a new user [using option buttons]If user responds as new user then a new user id will be generated and displayed to the user as responseIf the user’s response is “Existing user” then Bot will prompt us...
Create chatbot using bot framework sdk and LUIS — Part 2 | by Sushmita Mishra | Jan, 2022
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Create chatbot using bot framework sdk and LUIS — Part 2 | by Sushmita Mishra | Jan, 2022

This is continuation of Part-1. If you are coding along with me then follow this blog otherwise you can also download the completed code from here.In Part-2 we will cover following:Our Bot will give Create Order, View Order and Cancel Order options to the user.We will add sub-dialogs for create, view and cancel.For create order we will complete the basic flow of conversation.For create order selection, conversation will be diverted to create order sub-dialog.Bot will ask user to provide the order details.Bot will then respond with the same order details (echo) provided by the user.In the subsequent parts we will save the order details against the user id in a data storage. we will add intelligence to the bot with LUIS service to interpret the order description.Create a new folder in dia...
How to Collect User Data in Messenger and Export It to Google Sheets with the ManyChat Bot — EmpathyBots | by Pratik Bhangire | Jan, 2022
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How to Collect User Data in Messenger and Export It to Google Sheets with the ManyChat Bot — EmpathyBots | by Pratik Bhangire | Jan, 2022

Are you planning to generate leads for your business with Messenger?Or, just growing a subscriber list of your newsletter?Whatever it be, you just want to collect user data like name, email, contact number, etc.And you know what, it is very easy to collect user data in Messenger with the ManyChat bot.Not just that, In this tutorial, I’m going to show you how to collect user data in Messenger and export it to google sheets with the ManyChat bot so that you can easily access it later.Source: EmpathyBotsBefore starting out, If you are not familiar with technical terms in chatbot development then please refer to my guide on technical chatbot terminology, because in this tutorial you need to be aware of that technical jargon.Ok, I’m going to divide this tutorial into 2 parts, first we’ll see...
Why you should consider Microsoft Bot Framework for your next AI Chatbot | by ximnet | Nov, 2021
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Why you should consider Microsoft Bot Framework for your next AI Chatbot | by ximnet | Nov, 2021

Building an AI Chatbot has never been easierMicrosoft Bot Framework is a framework for building enterprise-grade conversational AI experiences. It is hosted on Microsoft Azure’s cloud infrastructure. With this framework, we have launched a few virtual assistants such as Meva for PETRONAS Dagangan Berhad’s MyMesra, Skye for Kuala Lumpur Convention Centre, and Nadia for Affin Hwang Asset Management. In this article, I’m going to share why you should consider Microsoft Bot Framework for your next AI Chatbot as a developer.Skye — Virtual Assistant for Kuala Lumpur Convention CentreFirst, this bot framework is very easy to start. We can have a simple Q&A bot using QnA Maker in less than an hour without coding at all. You can upload an excel file of questions and answers or provide a webp...
Building a Bot that Sends Dog Pictures in 20 Minutes | by Bennett Newhook | Nov, 2021
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Building a Bot that Sends Dog Pictures in 20 Minutes | by Bennett Newhook | Nov, 2021

Includes instructions and a link to use it!This nasty virus has taken something from everyone. For myself and my partner, it was fawning over strangers’ dogs. To help fill that void, I made a bot in ~20 minutes with Zapier that sends dog pictures with a custom message every morning.The text that she gets at 6am daily, with a new dog.Although I use it for sending dog pics, you can use it to send any files from Google Drive through text, as often as you want. You can use the bot yourself with this link.Zapier is a Software as a Service (SaaS) company that allows anyone to connect software and websites to automate workflows. It has thousands of templates that you can customize, from lead management to automating your calendar. They have a free plan that includes up to 5 Zaps (automations) ...
Conversational AI in Healthcare: The Path Towards an Intelligent Care Delivery | by Enterprise Bot | Aug, 2021
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Conversational AI in Healthcare: The Path Towards an Intelligent Care Delivery | by Enterprise Bot | Aug, 2021

The year 2020 witnessed significant upheaval in the healthcare sector. When the entire world moved in shelter-in-place situations, healthcare facilities were struggling to meet rising patient demands and assist them with virtual treatment or remote care. They were overwhelmed by the number of COVID-19 patients, creating major constraints on space, supplies, and staff. This made people realize all around the world the importance of next-gen digital healthcare systems. This need for cutting-edge technological solutions prompted the development of Artificial Intelligence in healthcare.Now more than ever, patients and specialists are expecting a digital-first way that will streamline operational workflows and improve the quality of care. Before pandemic digital transformation initiatives ar...
5 Ways Email Virtual Assistants Elevate Customer Shopping Experience | by Enterprise Bot | Sep, 2021
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5 Ways Email Virtual Assistants Elevate Customer Shopping Experience | by Enterprise Bot | Sep, 2021

Have you witnessed the rapid growth of digital shopping assistants post-pandemic, across voice, email, or chat?No doubt, email is till date one of the most popular channels for customer service. Though new digital channels have emerged, more than 60% of customers still prefer utilizing emails and webforms to get in touch with enterprises. It is anticipated that email use will rise by 2 to 3% every year through 2023.There’s no ambiguity that COVID-19 has changed buyer conduct and brought about many difficulties for retailers. Most consumers today look forward to online shopping for everything instead of visiting brick-and-mortar stores. As online retail and ecommerce sales are growing by leaps and bounds, how do you keep up with the high influx of customer emails?As indicated by a 2019 r...
Build smart hospitals with AI healthcare assistants: Optimize Efficiency & ROI | by Enterprise Bot | Jul, 2021
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Build smart hospitals with AI healthcare assistants: Optimize Efficiency & ROI | by Enterprise Bot | Jul, 2021

Today, innovation is viewed as the main impetus behind enhancements in healthcare. When you take a gander at the pace of progress and ongoing developments, many think that it’s hard not to concur with that perception. Healthcare is evolving. It is getting more coordinated with innovation consistently, making healthcare organizations reexamine their way of business. Digital healthcare today will consistently rely on providing patients with the most ideal care delivery. However, as patient expectations change, hospitals and clinics should be proactive in adopting next-gen technologies like AI healthcare assistants to deliver a fully engaged patient-focused experience.While some are slow in implementing technologies such as conversational AI, NLP, robotic process automation, etc. in health...
Support Teams — A Better Slack Experience with Bots | by Bot Reviews | Jul, 2021
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Support Teams — A Better Slack Experience with Bots | by Bot Reviews | Jul, 2021

Cal Newport is one of my favorite authors on productivity. I’ve been reading his blog on deep work since sophomore year of college. He recently penned an article for the New Yorker titled, “Slack Is the Right Tool for the Wrong Way to Work”.As the founder of a digital agency that builds websites, I’m always getting added to Slack channels. I’m normally in anywhere from 6 to 8 groups — with each group containing 4 to 6 channels. Then we get added to productivity tools, issue tracking software, different accounting programs, new niche CRMs… If the to-do list doesn’t overload my day, remembering the day’s dozen different groupchats always tips the scale.The average support team has considerably more fires to put out. Is Slack the right tool for them? Is Slack the right tool for me? It can ...
Building a Weather Bot using Bot Framework Composer- Part 2 | by Mitusha Arya | Jul, 2021
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Building a Weather Bot using Bot Framework Composer- Part 2 | by Mitusha Arya | Jul, 2021

The first part of the tutorial can be found here — https://chatbotslife.com/building-a-weather-bot-with-bot-framework-composer-fa62b7cc9623A dialog contains one or more triggers. Each trigger consists of one or more actions which are the set of instructions that the bot will execute. Dialogs can also call other dialogs and can pass values back and forth between them.In this tutorial, you learn how to:Add dialogs to a basic bot.Run the bot locally and test it.The main function of the bot is to report current weather conditions.To do this, you will create a dialog that:Prompts the user to enter a postal code to use as a location for weather lookup.Calls an external API to retrieve the weather data for the specified postal code.Start Composer.Select the weather_bot bot project from the Rec...
Reshape your digital transformation strategy using Low-Code platforms | by Enterprise Bot | Jun, 2021
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Reshape your digital transformation strategy using Low-Code platforms | by Enterprise Bot | Jun, 2021

In today’s digital-first business landscape, speed and agility are the keys to thrive in the market and outpace the competition. Still, many organizations lack the right technologies and processes that can speed up their operations, ensure compliance & accuracy, and scale-up production. Leading enterprises have been leveraging low-code platforms to close major operational gaps in their existing business processes by digitizing manual, time-consuming spreadsheet works. Moreover, organizations worldwide have been focusing on API-level integrations while kicking off their automation journey to ensure seamless connectivity to their core business applications with advanced options like free flow and data sync.Be it self-developing an app by a business user or reducing hand-coding for dev...
How AI-powered solutions can help your business craft superior omnichannel customer experiences | by Enterprise Bot
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How AI-powered solutions can help your business craft superior omnichannel customer experiences | by Enterprise Bot

One of the prickiest problems enterprises face with their string of legacy systems employed to craft integrated, omnichannel customer experiences is, unfortunately, not being able to do exactly that.As much as organisations try to be “customer first” across their various self-service and assisted service channels, without a unified approach to managing their multichannel and cross-channel journeys, they fail to manage the customer’s experience effectively.Customers are frustrated when they transition from self-service to assisted service and have to re-explain their needs. Agents are frustrated when they cannot find critical customer information in real-time and lack the knowledge and context to deliver low-effort experiences. A lot of times if a customer calls, they have no record of t...
Create a WhatsApp Bot in 3 easy steps | by Devashish Datt Mamgain
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Create a WhatsApp Bot in 3 easy steps | by Devashish Datt Mamgain

WhatsApp’s massive growth in popularity over the past few years has created many opportunities for businesses. Companies around the world are currently discovering the power of the WhatsApp Business app. It allows you to send notifications and messages using a WhatsApp chatbot, which is a great way to increase and personalize customer engagement.WhatsApp has become one of the most popular messaging applications globally, with over 1.5 billion users, and the latest launches of Company Profiles and Business Accounts open up a new room for companies to connect with people all over the world.WhatsApp chatbot is a software program running on the encrypted WhatsApp platform. WhatsApp Bot is simply an automated chat system connected to a WhatsApp phone number linked to your business.Companies ...
My Experience Building a WhatsApp Chat Bot for a Nigerian Company | by Jerry Udensi | May, 2021
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My Experience Building a WhatsApp Chat Bot for a Nigerian Company | by Jerry Udensi | May, 2021

Summary.Short introduction: I’m Jerry Udensi, CTO of a Nigerian-Malaysian tech company: Lyshnia Limited. Prior to working full time with Lyshnia (a company I founded in 2013 with my elder brother), I worked in the AI industry in Malaysia and Singapore. I have built Natural Language AI systems for large corporations such as Allianz SE, and Insurance Technology for companies like Malaysia’s Insuradar Sdn.The reason for my short introduction is to show you my background in building AI powered systems. Natural Language Processing is a field I’ve actively been in for over 3 years now so you’d think building a Transactional Chat Bot that sells only 10 products shouldn’t be an issue for me right? Well you’d be right if the customers were people who read.In the paragraphs to follow, I will high...
How to code a cryptocurrency trading bot to buy Bitcoin when Musk Tweets about it | by Andrei | May, 2021
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How to code a cryptocurrency trading bot to buy Bitcoin when Musk Tweets about it | by Andrei | May, 2021

The answer is a simple one — the Techno King of Tesla has a history of influencing crypto markets whenever he tweets about them, to the point where a movement in the market is almost expected when he picks up is phone and starts expressing his opinions on the blockchain technology over twitter.By creating a crypto trading bot that buys bitcoin every time the Tesla boss tweets about it you can rest assured that you are going to catch a VIP seat on the rocket that will slingshot right past the moon and make its way directly to Mars, where Elon spends most of the summer months due to its cold weather and dry climate.The quick answer is “not sure” — as no one tested this strategy before. The longer answer is probably — as long as we’re talking about Bitcoin. Statistically speaking, regardle...
Library Telegram Bot. Here we will create a telegram bot… | by Denis Tsitko | May, 2021
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Library Telegram Bot. Here we will create a telegram bot… | by Denis Tsitko | May, 2021

As we have a project we need a library (books sorted by genre). For this bot I will use a very small library like that:Project and library structureAnd we also need a function which will get one of those book so we could send it to user. Here is that function code (you should put it into bots directory to the file book_funcs.py):1. Chatbot Trends Report 20212. 4 DO’s and 3 DON’Ts for Training a Chatbot NLP Model3. Concierge Bot: Handle Multiple Chatbots from One Chat Screen4. An expert system: Conversational AI Vs ChatbotsAnd the only thing left is todraw a bot structure:bot structure in drawioYou need to change bot_token to your bots token and if you are using your own function, you need to change _functions_book_funcs::find_book(genre) to your own function.
How did I use a trading bot for getting information and use in my trading
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How did I use a trading bot for getting information and use in my trading

As an investor/trader, I wanted to access the information of the stock quickly and buy/sell quickly. However, often trading is not the only job we do right?. So what if all the information are in the one place for us to capture the right opportunity?If you are ever thinking of creating a consolidated page or bot, you will find endless medium/ other articles how to develop it. or “create a bot in 10 minutes” or “create a bot without coding”. However, have you ever used a bot on a daily or frequent basis which provides some info or trades it for you? The answer will be NO for many of them. So I decided to build one for my needs.Many wanted to use these types of bots to make money and often they will not have a perfect bot that works for their needs. I have been in the stock market for som...
How can an AI chatbot help your business nail a great customer experience | by Enterprise Bot
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How can an AI chatbot help your business nail a great customer experience | by Enterprise Bot

As one of the key trends in innovation, Artificial Intelligence (AI) keeps on acquiring value for contact center agents. Chatbots and voice bots have become essential tools for brands that wish to deliver a hyper-customized, exceptional customer experience.A report on the Future of Work reveals that39% of IT pioneers are as of now utilizing AI or ML,33% said that they hope to utilize AI within the following three years, and19% hope to utilize it within five years.Great customer service hails from a place of operational efficiency and technological vigor. Lack of right technological solutions impact the efficiency and productivity of resources.Businesses equipped with conversational AI solutions at hand can engineer exceptional customer experiences that boost customer satisfaction, creat...
AI-powered Customer Service Solutions Are Driving Better experience in the face of COVID-19 | by Enterprise Bot
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AI-powered Customer Service Solutions Are Driving Better experience in the face of COVID-19 | by Enterprise Bot

Amid the ongoing Coronavirus pandemic and the demand for digital services reaching an all-time high, AI-powered Conversational Solutions are delivering promising results by improving user experience end-to-end with innovation.Amid this harrowing pandemic, businesses are facing a blizzard of calls, emails, and messages from concerned customers.And though teams continue to work remotely to address the inexorable requests, from the super exigent to the super..yes…usual, they can barely keep themselves immune to the anxiety and stress that follows.The stretched working hours are only making things more overwhelming. Besides the support reps, who are going out of their way to answer queries and offer people a semblance of clarity in this uncertainty, the customers themselves are, now more of...
What Is A Telegram Bot? Reasons to use Bot for Telegram | by BotPenguin
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What Is A Telegram Bot? Reasons to use Bot for Telegram | by BotPenguin

As of January 2021, Telegram announced that it has 500 million MAUs (monthly active users). In 2020, with more than 500 million downloads in the Google Play Store alone, Telegram is quickly watching up its competitors, WhatsApp (5 billion) and Facebook (2 billion).With the company’s rapid growth and claims around privacy and security, Telegram has become an important platform to focus on for businesses. More and more businesses are using social media platforms to provide customer support services (CSS). With an increased user base, Telegram has become an important platform to focus on.Telegram is a chat messenger service that is quite similar to WhatsApp, but with an added advantage of data encryption, security, and privacy. Telegram has made use that if a new contact subscribes to a bu...
Conversational AI in Retail is Transforming the Customer Experience | Enterprise Bot | by Enterprise Bot
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Conversational AI in Retail is Transforming the Customer Experience | Enterprise Bot | by Enterprise Bot

With the rise of e-commerce titans like Amazon, eBay, Walmart, the retail industry has witnessed a rapid digital transformation over the past few years. Moreover, the outbreak of pandemic earlier this year has accelerated the growth of the online channels for retailers on a massive scale as more and more consumers turn to online purchases. Consumers now have a new set of behaviors and expectations when it comes to online shopping. In such a competitive landscape where Amazon has come up with on-demand services like next-day delivery with a Prime membership, consumers have higher expectations than before. They prefer 24/7 personalized services over products. Also, peer recommendations and online research are driving their purchasing decisions.High operational costs, inventory overcapacit...
Building a chat bot that actually works for your business (part 1) | by Maria Melisa | Mar, 2021
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Building a chat bot that actually works for your business (part 1) | by Maria Melisa | Mar, 2021

Disclaimer: this post also serves as my notes over the years building various chat bots with various vendors, so this will get updated from time to time.Disclaimer 2 : to make this post neutral, I won’t be mentioning any vendor names here.My professional career requires me to dabble a lot in support suites, and soon enough chat bot became a part of the equation. I’ve experimented with a lot of approaches in my quest to build a quote unquote magical bot —from building them inhouse complete with our own NLP library, exploring local and international vendors, to doing a hybrid approach — all in order to build one that we all dream will be smart enough (one day) to tackle the virtually all of incoming inquiries from customers; and smart enough to sound like a human — you know the dream. Man...
Instagram Follower Bot – Everything you Need to Know in 2021
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Instagram Follower Bot – Everything you Need to Know in 2021

In the early days of Instagram, growth marketers and wannabe influencers used what’s known as an Instagram follower bot.What is an Instagram follower bot? Well, it’s almost exactly what it sounds like. An Instagram follower bot will find poorly targeted Instagram accounts that use particular keywords in their profiles and automatically follow them and like their posts from your own Instagram account. In return, the hope was that you could grow your own Instagram follower base by receiving a follow-back from a small percentage of the accounts your Instagram follower bot follows.However, that trend has changed dramatically for a few reasons. First and foremost, this strategy works less and less because people have caught-on to the tactic and it’s much harder, in genera...
The Best Instagram Bot to Scale Direct Messages & Increase Engagement
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The Best Instagram Bot to Scale Direct Messages & Increase Engagement

If you came searching for an Instagram bot that will help to scale your presence without upsetting your followers or getting your account banned, you’ve come to the right place.The truth is, until recently, quality Instagram tools haven’t been as easy to come by as some of the other social media marketing tools. In fact, most of the articles you’ll find on Instagram bots are about the Instagram bots you should stay away from.We’ll get into why that is at the end of this article, but first, let’s jump straight to why many of you came here: To find out what the best chatbot for Instagram can actually do!Today you’re going to learn about the Instagram bots that you can use because they’re 100% approved by Instagram itself. Here’s our agenda for the best Instagram bots ...
Bot Agencies Turned to SaaS Companies | by Alexander Gamanyuk | Mar, 2021
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Bot Agencies Turned to SaaS Companies | by Alexander Gamanyuk | Mar, 2021

Alexander GamanyukFollowMar 22 · 2 min readIt’s great to start as an agency and offer chatbot building services. But if you want to scale your business, it might be time to switch from a professional service model to something like SaaS or Marketplace.Here are some companies that have made the jump from agencies:Here’s a quick list of some companies that made it. They all started as agencies but after some time figured out how to build a product company.1. How Chatbots and Email Marketing Integration Can Help Your Business2. Why Chatbots could be the next big thing for SMEs3. My Journey into Conversation Design4. Practical NLP for language learningBotsCrew — (https://botscrew.com), started as an agency and then built a chatbot building framework.Botmakers — (https://botmakers.net) used ...
Concierge Bot: Handle Multiple Chatbots from One Chat Screen | by Jinraj Jain | Mar, 2021
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Concierge Bot: Handle Multiple Chatbots from One Chat Screen | by Jinraj Jain | Mar, 2021

We have a range of platforms and methods for developing chatbots. Each chatbot has its own personality. It all depends on who the users are and how they use it.At a high level, any chatbot would fall under one of the below typesRule-Based Chatbots: They are guided chatbots where the bot guides the user by prompting options for selection until the final response.Smart Chatbots: They understand the context and emotions of user queries and respond accordingly.Hybrid Chatbots: It involves both rule-based and intelligence-based approaches to better understand and meet user needs.Img1 — A standard chatbot structureA standard chatbot would require an NLP, backend code to generate responses, and an optional live support executive if the bot is unable to recognize.An NLP is required to understan...
Simplify Some Annoying Tasks Through A Chat Bot | by Michael Chen | Jan, 2021
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Simplify Some Annoying Tasks Through A Chat Bot | by Michael Chen | Jan, 2021

Tip: Make yourself a handy Discord (or Slack) ChatBot to do a bunch of tedious tasks for you.So why make your own chatbot?With your own chatbot, there are so many different things you can do to streamline your workflow. You can build it out however you want with the features personalized for your needs. You can also give the bot a personality so it feels you have a mini butler on hand (“Yo Alfred, warm up the batmobile!”).A few things I noticed myself doing lately werelooking up box scores of NBA games and player statslooking up UFC/MMA fight schedules and the betting oddsstalking gym equipment to go on salemashing F5 on a shopping site to see if the item is in stockA common inconvenience that these tasks share: they all visit slow-loading, bloated websites. This is less of an issue on ...
Integrate Dialogflow Bot in React JS Websites | by Parth Shrivastava | Jan, 2021
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Integrate Dialogflow Bot in React JS Websites | by Parth Shrivastava | Jan, 2021

React JS is a popular web framework for creating user interfaces. The Facebook-owned framework is becoming hugely popular among developers. The reason being — Great documentation, developer friendliness and it is faster than most of the similar frameworks such as Angular.In this post, we will be going through step by step procedure of integrating Dialogflow bot in React JS websites.PrerequisitesTo get started, you would need a Dialogflow bot or working knowledge of Dialogflow and React JS. To integrate the chatbots with React JS, you will need a Kommunicate account. All the aforementioned tools have free to try out. Additionally, Node should be installed in your system.I am going to explain how I connected Dialogflow and React JS with the help of Kommunicate.Note: To keep it very simple...
Natural Language Processing (NLP) Is Driving Intelligent Email Automation | Enterprise Bot | by Enterprise Bot | Dec, 2020
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Natural Language Processing (NLP) Is Driving Intelligent Email Automation | Enterprise Bot | by Enterprise Bot | Dec, 2020

Email is the most preferred communication channel by consumers today while contacting a service provider. Only 35% of companies manage to send out real-time responses that meet customer expectations, 14% don’t respond to customer emails.- Source: Forrester ResearchCreating great customer experiences has become a top priority for businesses today. Due to the rapid shift in customer behavior, they now prefer going after brands delivering great personalized experiences over products and pricing. No matter how good your product is, if the customer email is sitting in a queue for days waiting for responses, it will backfire, causing higher customer churn.86% of buyers are willing to pay additional charges for receiving better customer service today. Per the Walker report 2020, CX will surpas...
How to create a buttonless bot. Does your chatbot live in Facebook… | by Tess Tettelin | Dec, 2020
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How to create a buttonless bot. Does your chatbot live in Facebook… | by Tess Tettelin | Dec, 2020

Does your chatbot live in Facebook Messenger? If so, it might stop working properly because of Facebook’s most recent API updates. But don’t despair, in this article I’ll explain how to deal with the changes and create a buttonless bot that works, no matter what Facebook does!To button, or not to button? That is the question.But not when it comes to Facebook.On November 30th, Facebook announced they are updating their Messenger API to comply with European privacy laws, which will impact many of the 300.000+ chatbots that currently live on this platform. ‌If your Facebook page and bot users fit the criteria listed here (such as being located in Europe), users will no longer be able to see bot messages that contain:ButtonsCarousels (also called generic templates)Quick replies — update: th...
WeChat bot: Why you should create one?
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WeChat bot: Why you should create one?

WeChat is China’s most popular messaging app with over a billion active users. Considering this, if you are planning on doing business in China, you need to create a WeChat Official Account. To give an even better experience to your users you should include a WeChat bot that is always available and provides fast solutions to their requests.What is WeChat?WeChat is an app that was developed by Tencent in January 2011. Even though it was conceived to be an instant messaging app now it’s much more than that. It also offers video calling, voice calling, emoticons/stickers, QR coding and capture, gaming, geolocation searching, blog posts, brand channels, mobile commerce and much more.In the second quarter of 2020, WeChat had over 1.2 billion monthly active users from a wide range of age grou...
Everything you Need to Know to Create a LINE Bot
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Everything you Need to Know to Create a LINE Bot

LINE is a fast-growing messaging app from Japan with about 84 million monthly active users in its home country and over 187 million worldwide. It has grown into the second-largest social networking and messaging app in Asia, after WeChat. LINE offers, besides free messaging, stickers, social games, video calling, and a range of other useful apps that connect to the service. Many businesses are using LINE to communicate with users and chatbots are always a good idea to reduce costs, be available 24/7, and more. Read this article to know everything about creating your LINE Bot.About LINE AppLINE was born in 2011 in Japan as a solution for the damaged telecommunications infrastructure caused by the Tohoku earthquake. It was designed by Naver, a Korean company, as an internet-based method o...