Sunday, April 18Digital Marketing Journals

Tag: Bot

How can an AI chatbot help your business nail a great customer experience | by Enterprise Bot
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How can an AI chatbot help your business nail a great customer experience | by Enterprise Bot

As one of the key trends in innovation, Artificial Intelligence (AI) keeps on acquiring value for contact center agents. Chatbots and voice bots have become essential tools for brands that wish to deliver a hyper-customized, exceptional customer experience.A report on the Future of Work reveals that39% of IT pioneers are as of now utilizing AI or ML,33% said that they hope to utilize AI within the following three years, and19% hope to utilize it within five years.Great customer service hails from a place of operational efficiency and technological vigor. Lack of right technological solutions impact the efficiency and productivity of resources.Businesses equipped with conversational AI solutions at hand can engineer exceptional customer experiences that boost customer satisfaction, creat...
AI-powered Customer Service Solutions Are Driving Better experience in the face of COVID-19 | by Enterprise Bot
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AI-powered Customer Service Solutions Are Driving Better experience in the face of COVID-19 | by Enterprise Bot

Amid the ongoing Coronavirus pandemic and the demand for digital services reaching an all-time high, AI-powered Conversational Solutions are delivering promising results by improving user experience end-to-end with innovation.Amid this harrowing pandemic, businesses are facing a blizzard of calls, emails, and messages from concerned customers.And though teams continue to work remotely to address the inexorable requests, from the super exigent to the super..yes…usual, they can barely keep themselves immune to the anxiety and stress that follows.The stretched working hours are only making things more overwhelming. Besides the support reps, who are going out of their way to answer queries and offer people a semblance of clarity in this uncertainty, the customers themselves are, now more of...
What Is A Telegram Bot? Reasons to use Bot for Telegram | by BotPenguin
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What Is A Telegram Bot? Reasons to use Bot for Telegram | by BotPenguin

As of January 2021, Telegram announced that it has 500 million MAUs (monthly active users). In 2020, with more than 500 million downloads in the Google Play Store alone, Telegram is quickly watching up its competitors, WhatsApp (5 billion) and Facebook (2 billion).With the company’s rapid growth and claims around privacy and security, Telegram has become an important platform to focus on for businesses. More and more businesses are using social media platforms to provide customer support services (CSS). With an increased user base, Telegram has become an important platform to focus on.Telegram is a chat messenger service that is quite similar to WhatsApp, but with an added advantage of data encryption, security, and privacy. Telegram has made use that if a new contact subscribes to a bu...
Conversational AI in Retail is Transforming the Customer Experience | Enterprise Bot | by Enterprise Bot
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Conversational AI in Retail is Transforming the Customer Experience | Enterprise Bot | by Enterprise Bot

With the rise of e-commerce titans like Amazon, eBay, Walmart, the retail industry has witnessed a rapid digital transformation over the past few years. Moreover, the outbreak of pandemic earlier this year has accelerated the growth of the online channels for retailers on a massive scale as more and more consumers turn to online purchases. Consumers now have a new set of behaviors and expectations when it comes to online shopping. In such a competitive landscape where Amazon has come up with on-demand services like next-day delivery with a Prime membership, consumers have higher expectations than before. They prefer 24/7 personalized services over products. Also, peer recommendations and online research are driving their purchasing decisions.High operational costs, inventory overcapacit...
Building a chat bot that actually works for your business (part 1) | by Maria Melisa | Mar, 2021
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Building a chat bot that actually works for your business (part 1) | by Maria Melisa | Mar, 2021

Disclaimer: this post also serves as my notes over the years building various chat bots with various vendors, so this will get updated from time to time.Disclaimer 2 : to make this post neutral, I won’t be mentioning any vendor names here.My professional career requires me to dabble a lot in support suites, and soon enough chat bot became a part of the equation. I’ve experimented with a lot of approaches in my quest to build a quote unquote magical bot —from building them inhouse complete with our own NLP library, exploring local and international vendors, to doing a hybrid approach — all in order to build one that we all dream will be smart enough (one day) to tackle the virtually all of incoming inquiries from customers; and smart enough to sound like a human — you know the dream. Man...
Instagram Follower Bot – Everything you Need to Know in 2021
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Instagram Follower Bot – Everything you Need to Know in 2021

In the early days of Instagram, growth marketers and wannabe influencers used what’s known as an Instagram follower bot.What is an Instagram follower bot? Well, it’s almost exactly what it sounds like. An Instagram follower bot will find poorly targeted Instagram accounts that use particular keywords in their profiles and automatically follow them and like their posts from your own Instagram account. In return, the hope was that you could grow your own Instagram follower base by receiving a follow-back from a small percentage of the accounts your Instagram follower bot follows.However, that trend has changed dramatically for a few reasons. First and foremost, this strategy works less and less because people have caught-on to the tactic and it’s much harder, in genera...
The Best Instagram Bot to Scale Direct Messages & Increase Engagement
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The Best Instagram Bot to Scale Direct Messages & Increase Engagement

If you came searching for an Instagram bot that will help to scale your presence without upsetting your followers or getting your account banned, you’ve come to the right place.The truth is, until recently, quality Instagram tools haven’t been as easy to come by as some of the other social media marketing tools. In fact, most of the articles you’ll find on Instagram bots are about the Instagram bots you should stay away from.We’ll get into why that is at the end of this article, but first, let’s jump straight to why many of you came here: To find out what the best chatbot for Instagram can actually do!Today you’re going to learn about the Instagram bots that you can use because they’re 100% approved by Instagram itself. Here’s our agenda for the best Instagram bots ...
Bot Agencies Turned to SaaS Companies | by Alexander Gamanyuk | Mar, 2021
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Bot Agencies Turned to SaaS Companies | by Alexander Gamanyuk | Mar, 2021

Alexander GamanyukFollowMar 22 · 2 min readIt’s great to start as an agency and offer chatbot building services. But if you want to scale your business, it might be time to switch from a professional service model to something like SaaS or Marketplace.Here are some companies that have made the jump from agencies:Here’s a quick list of some companies that made it. They all started as agencies but after some time figured out how to build a product company.1. How Chatbots and Email Marketing Integration Can Help Your Business2. Why Chatbots could be the next big thing for SMEs3. My Journey into Conversation Design4. Practical NLP for language learningBotsCrew — (https://botscrew.com), started as an agency and then built a chatbot building framework.Botmakers — (https://botmakers.net) used ...
Concierge Bot: Handle Multiple Chatbots from One Chat Screen | by Jinraj Jain | Mar, 2021
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Concierge Bot: Handle Multiple Chatbots from One Chat Screen | by Jinraj Jain | Mar, 2021

We have a range of platforms and methods for developing chatbots. Each chatbot has its own personality. It all depends on who the users are and how they use it.At a high level, any chatbot would fall under one of the below typesRule-Based Chatbots: They are guided chatbots where the bot guides the user by prompting options for selection until the final response.Smart Chatbots: They understand the context and emotions of user queries and respond accordingly.Hybrid Chatbots: It involves both rule-based and intelligence-based approaches to better understand and meet user needs.Img1 — A standard chatbot structureA standard chatbot would require an NLP, backend code to generate responses, and an optional live support executive if the bot is unable to recognize.An NLP is required to understan...
Simplify Some Annoying Tasks Through A Chat Bot | by Michael Chen | Jan, 2021
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Simplify Some Annoying Tasks Through A Chat Bot | by Michael Chen | Jan, 2021

Tip: Make yourself a handy Discord (or Slack) ChatBot to do a bunch of tedious tasks for you.So why make your own chatbot?With your own chatbot, there are so many different things you can do to streamline your workflow. You can build it out however you want with the features personalized for your needs. You can also give the bot a personality so it feels you have a mini butler on hand (“Yo Alfred, warm up the batmobile!”).A few things I noticed myself doing lately werelooking up box scores of NBA games and player statslooking up UFC/MMA fight schedules and the betting oddsstalking gym equipment to go on salemashing F5 on a shopping site to see if the item is in stockA common inconvenience that these tasks share: they all visit slow-loading, bloated websites. This is less of an issue on ...
Integrate Dialogflow Bot in React JS Websites | by Parth Shrivastava | Jan, 2021
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Integrate Dialogflow Bot in React JS Websites | by Parth Shrivastava | Jan, 2021

React JS is a popular web framework for creating user interfaces. The Facebook-owned framework is becoming hugely popular among developers. The reason being — Great documentation, developer friendliness and it is faster than most of the similar frameworks such as Angular.In this post, we will be going through step by step procedure of integrating Dialogflow bot in React JS websites.PrerequisitesTo get started, you would need a Dialogflow bot or working knowledge of Dialogflow and React JS. To integrate the chatbots with React JS, you will need a Kommunicate account. All the aforementioned tools have free to try out. Additionally, Node should be installed in your system.I am going to explain how I connected Dialogflow and React JS with the help of Kommunicate.Note: To keep it very simple...
Natural Language Processing (NLP) Is Driving Intelligent Email Automation | Enterprise Bot | by Enterprise Bot | Dec, 2020
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Natural Language Processing (NLP) Is Driving Intelligent Email Automation | Enterprise Bot | by Enterprise Bot | Dec, 2020

Email is the most preferred communication channel by consumers today while contacting a service provider. Only 35% of companies manage to send out real-time responses that meet customer expectations, 14% don’t respond to customer emails.- Source: Forrester ResearchCreating great customer experiences has become a top priority for businesses today. Due to the rapid shift in customer behavior, they now prefer going after brands delivering great personalized experiences over products and pricing. No matter how good your product is, if the customer email is sitting in a queue for days waiting for responses, it will backfire, causing higher customer churn.86% of buyers are willing to pay additional charges for receiving better customer service today. Per the Walker report 2020, CX will surpas...
How to create a buttonless bot. Does your chatbot live in Facebook… | by Tess Tettelin | Dec, 2020
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How to create a buttonless bot. Does your chatbot live in Facebook… | by Tess Tettelin | Dec, 2020

Does your chatbot live in Facebook Messenger? If so, it might stop working properly because of Facebook’s most recent API updates. But don’t despair, in this article I’ll explain how to deal with the changes and create a buttonless bot that works, no matter what Facebook does!To button, or not to button? That is the question.But not when it comes to Facebook.On November 30th, Facebook announced they are updating their Messenger API to comply with European privacy laws, which will impact many of the 300.000+ chatbots that currently live on this platform. ‌If your Facebook page and bot users fit the criteria listed here (such as being located in Europe), users will no longer be able to see bot messages that contain:ButtonsCarousels (also called generic templates)Quick replies — update: th...
WeChat bot: Why you should create one?
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WeChat bot: Why you should create one?

WeChat is China’s most popular messaging app with over a billion active users. Considering this, if you are planning on doing business in China, you need to create a WeChat Official Account. To give an even better experience to your users you should include a WeChat bot that is always available and provides fast solutions to their requests.What is WeChat?WeChat is an app that was developed by Tencent in January 2011. Even though it was conceived to be an instant messaging app now it’s much more than that. It also offers video calling, voice calling, emoticons/stickers, QR coding and capture, gaming, geolocation searching, blog posts, brand channels, mobile commerce and much more.In the second quarter of 2020, WeChat had over 1.2 billion monthly active users from a wide range of age grou...
Everything you Need to Know to Create a LINE Bot
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Everything you Need to Know to Create a LINE Bot

LINE is a fast-growing messaging app from Japan with about 84 million monthly active users in its home country and over 187 million worldwide. It has grown into the second-largest social networking and messaging app in Asia, after WeChat. LINE offers, besides free messaging, stickers, social games, video calling, and a range of other useful apps that connect to the service. Many businesses are using LINE to communicate with users and chatbots are always a good idea to reduce costs, be available 24/7, and more. Read this article to know everything about creating your LINE Bot.About LINE AppLINE was born in 2011 in Japan as a solution for the damaged telecommunications infrastructure caused by the Tohoku earthquake. It was designed by Naver, a Korean company, as an internet-based method o...