Today we are surrounded by technology and gadgets. Our day starts with snoozing or if not lazy then turning off the alarm. Throughout the day numerous times, we check our mobile phones without any particular reason. Now Technology has become an essential commodity for all of us.
This technology when introduced in the business as an attribute of Machine Learning, it literally took off. Technology had great advantages in every aspect of business and made living a lot more easy task for users.
Technology grows with time, it just gets better and better day by day. Trends in technology just change on an almost daily basis. Nowadays on an hourly basis, we get an update. Business experts and CEOs find it difficult to meet up with technological trends. This is why Conversational AI applications were introduced. AI is the latest trend in technology which has its own intelligence so it will research and sort all the latest trends.
In any business model, some inflation points are to be considered. The 3 most common and vital points are security, recognition of the demand, and constant growth. AI provides all these in a single technology that is why it is considered the future of business. Keep on reading to know about AI, conversational interface, and the future of business.
AI is an abbreviation of artificial intelligence. Let us divide and know the meaning of both terms to understand AI technology. Artificial means something which is not natural, in other words, which is man-made. Intelligence is something that can acquire knowledge, learn and grow. So if we combine both terms we get AI which is a machine with its own intelligence.
AI is a technology that doesn’t have its own brain but mimics the human brain. So it is used by almost all of us but we were not aware of it. Google Home, Alexa of amazon echo, Natasha by hike, Siri on iPhone are all examples of voice assistant AI technology.
In modern companies and business models, AI technologies are used and are performing better than humans. Therefore there is a chance of employees may be getting replaced by AIs, so there is a wrong term that AI vs Human who is functioning better.
In reality, AI comes with great advantages but also needs a human brain for its smooth functioning. So humans and AI can and should work together for the betterment of companies and businesses. So it is never going to be humans vs AI but humans and AI vs modern problems.
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Conversational Interface is generally considered as human to the human interface but now AI has been combined with a conversational interface. So the artificial interface can answer your questions in a human manner making it look more like a conversation. This combination if introduced in the business then it can turn out to be very handy.
The conversational interface is classified into two types
- Voice conversational interface.
- Text conversational interface.
Now after combining AI with CI owners can connect with multiple consumers on various platforms at the same time.
AI can answer queries of customers on Facebook, Twitter, text messages, voice replies on google, and various multiple platforms have given it in the direction of the conversation. AI with conversation helps to reduce various steps like searching, finding the right information, and getting the right results. By just asking queries you can directly get answers which saves a lot of time for customers as well as the time of owners.
AI with a conversation interface is very useful. It is still in the developing zone. We can expect a lot from AI in the upcoming future to take marketing to the next level setting new standards.
After knowing the exact potential of a good conversational Artificial intelligence system, we can work on improving our future plans and strategies and can make some practical steps to implement in our plan and achieve desired results.
Till now it was very difficult for us to implement technology in the business. In the latest trends technology has become a vital part of the business. Conversational Artificial intelligence has the potential to work more efficiently as compared to humans and the demand for machines is always less than that of humans. However Artificial intelligence still gives skilled employees a good scope to earn a secured place.
Artificial Intelligence is programmed to extract content from queries. It helps to provide the information whenever and wherever it is needed. It is important for us to know how to make proper use of such advanced technology and implement it to make progress. With the help of Artificial Intelligence, we will be able to set new standards in the world of business.
Conversational AI can be used in various businesses like Banks to know the best investment plans and guide you with other strategies. It is also useful in email marketing and other such business where customer engagement plays a vital role.
When it comes to AI there are no shortcuts you must be able to interact with AI. AI creates a perfect platform for customers and businesses to interact and get satisfying answers. You don’t need to follow a long process to get the answer and owners now don’t need to hire a human to answer all queries.
When you are on the business side, customer satisfaction is your topmost priority. Conversational Artificial Intelligence surely helps you to deal with your customers almost anytime and anywhere. Humans may get irritated by answering more than a couple of times but AI will answer with the same efficiency every time.
Well-designed bots and IVAs aren’t built on assumptions. They are more efficient and durable, humans may not be able to match with them. These technologies have the power to minimize all assumptions, achieve ideal conditions, give desired results, and make more profit in the business. We should be able to understand the potential of technology and how we can use it to grow our business. We must be able to achieve new levels and upgrade ourselves.
In day-to-day life, we use various social media platforms, our day starts with checking messages on WhatsApp, stories on Instagram, and reading comments on Facebook. Now let us see how we make use of these chat boats in our day-to-day life. If we want to order something we can simply say it loud to Alexa or Siri or any other AI and it will order it for you. You can easily call someone without even touching your cell. You can send a text message when busy by just ordering to AI. This is the importance of AI in that it has its own intelligence which was lacking in previous conversational interfaces.
AI gives you a feature to get to the end result without following the usual steps. Suppose you want to choose the best loan for the home, you need to follow some steps like:
- To search for the best website
- search for the loans option
- find the loans for home
- compare and find the best loan amongst them.
- apply for the loan.
Now with the help of AI, you just have to ask for the best home loan and you will get the result. Seeing the buyer’s persona, and tracking the behavior of the person, AI produces the best results. AI saves your time and makes complex things simple for you. You can even ask different questions and satisfy your queries. Just as Google Assistance, Amazon Alexa, Smart Speakers, Text to Speech of Google search Engine, and Facebook messenger predicted replies work.
Instead of searching and texting, you can use voice conversation. Even when you are busy and carrying out multitasking you can easily speak out and AI will respond to it. You are packing your bags, having a glass of milk in one hand, and already late for the office but you need to book a cab, rather than getting frustrated you can simply ask AI to book a cab and you are done. This is how AI can mimic the human brain and help you with its own intelligence.
Every coin has two sides when it comes to technology we must address its limitations as well. AI has two main limitations:
- Technological errors
- Conversational errors
Technological errors: This can be also said as temporary errors. Technology is something which is developing almost on an hourly basis, so things which are creating cause now have dense chances of getting solved in the future.
Technological errors are related to limited answers. AI is a modern technique, that is why people keep high expectations from AI and as it has limited information stored in it, it fails to meet up with the expectations. However, this error can be fixed in the future.
Conversational error: AI is in the initial stage of development so it might be early to say that congressional errors are permanent errors of AI. Experts say that no matter how much improved technology we use, we cannot match the exact human-to-human conversation.
The two most significant points to note about conventional errors are
- It gets difficult with AI to discover, afford, and constraint
- Certain types of information can not be easily conveyed through words.
So as mentioned above, technological errors can be fixed however conversational problems may be hard to solve. So to solve the errors related to technology we must go to start.
Communication between humans and computers and devices is not a new concept. AI and human interaction can also improve if we go back and study how we communicated initially we can find many solutions.
We started communicating with machines through specific languages and later in we started to improve it. In the same way, we just need to understand a modified language and we can solve problems related to technology.
However, it is quite hard for AI to think and integrate just like a human brain. So you can get useful information in a conversational form but you can never get a human to the human conversation from AI.
There are various other CUI and GUI which has a better understanding of conversational AI. We can try to combine both of them and create a smarter conversational AI in there. Using a graphical user interface and multiple modalities can surely help us in overcoming the limitations of conversational AI.
The future sure of AI can be developed and it will go hand in hand with humans but it cannot beat human intelligence and overpower humans.
Looking at the latest trends in business we can say that conversational AI can be the future of business. Conversational AI has various usability, advantages, and positive aspects to help us in growing. At the same time, conversational AI has certain limitations and we cannot use AI to solve each and every problem.
Conversational AI is still in its developing stage so it is hard to predict its exact potential. However, we can minimize those limitations by incorporating interactions from the graphical user interfaces and multiple modalities.
So we can conclude that conversational AI will play a vital role in the development of business and industries. It will never be able to take the place of humans as it will never be able to match the human brain. So the new face of development will be humans and conversational artificial intelligence systems working together for the betterment of the world. It will never be a battle against humans and the conversational artificial intelligence system.
What do you think about the conversational AI future? Let us know in the comments and also Inform us about the information you got through this article. If you have any queries related to AI then we can ask them. We will try to bring such information in upcoming write-ups as well.