decision-tree

Source: https://leapdesign.com/upsideup/2010/04/28/decision-tree/Have you asked a specific question to a chatbot, only to get a “read more” link to another page? For example, whether you ask a broad question like “is the stadium open?” or a specific question like “are the indoor courts open despite the rain?”, the bot links you to a lengthy page for more information about the venue operating hours and conditions.If you have grown your FAQ bot to serve thousands of unique questions, that’s a fantastic accomplishment! However, if every intent is designed to return one kind of response, then that single response will serve a bucket of questions at various specificity. There are more details provided in the question, but the bot fails to capture and utilise the entities for decision making. In...