chatbot-security

Chatbots have been around for a long time and based on the global chatbot market size (and the expected growth), they will stick around for a long time and gain importance. In the past they’ve rarely met customer expectations or provided much positive experience. However, over the last few years, advances in conversational AI have transformed how they can be used. Since chatbots offer a wide range of applications, in certain cases they become responsible for collecting and protecting personal information as well. Consequently, they are a great attraction for hackers and malicious attacks too. The responsibility of ensuring chatbot security has become more pronounced after the introduction of GDPR in Europe. As statistics show that this technology will be a determining factor in our lives, ...