Digital Marketing, googe optimize, google optimization, google seo, Local Search, search engine optimisation, search engine optimising, search engine optimization, SEO, seo services
How Reviews Drive Business Results Beyond Marketing
Most business owners assume that higher star ratings are linked to better business outcomes. A peer-reviewed study tested that assumption directly.
Researchers Eddie Inyang and Juliana White surveyed 251 U.S. small-business owners on online reputation management, Google star ratings, and business performance. Notably, Google star ratings alone didn’t predict performance.
What was associated with performance was the practice of ORM. Active reputation management correlated with better business results. Not the stars, but their behind-the-scenes work.
What The Research Found
The study, published in the Journal of Small Business Strategy, tested six hypotheses regarding ORM and small-business performance using partial least squares structural equation modeling.
Five were supported. Customer or...





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