Wednesday, October 27Digital Marketing Journals

Tag: Sep

How to build a chatbot using Rasa and Python | by Arya Pandey | Sep, 2021
ai, ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbots, conversation with ai, creating chatbots, projects, python, rasa, robot chat

How to build a chatbot using Rasa and Python | by Arya Pandey | Sep, 2021

Today we’ll be talking about how to make an AI-powered chatbot using Rasa and Python. It doesn’t matter if you have deep knowledge of python or are just a beginner in the world of coding!This article mainly focuses on the AI framework, Rasa, and a little bit of python. Before getting started, let me tell you the required software to be installed for the project.Visual Studio 2019 C++ Build ToolsAnaconda (Conda Package)I am assuming that you already have Python 3.8 installed in your PC since Python 3.9 version doesn’t work with rasa, it has some issue so I’ll suggest you download version 3.8 if you don’t have it. Here’s the link: https://www.python.org/downloads/. Thank me later :PYou can download the following two softwares from the link provided below (if you don’t already have them on...
A Chatbot Software… And An Online Money Magnet | by Assaad Jmal, PhD | Sep, 2021
affiliate-marketing, ai bot, ai chat, ai chatbot, best chatbot, Blogging, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbots, conversation with ai, creating chatbots, ecommerce, online-business, robot chat

A Chatbot Software… And An Online Money Magnet | by Assaad Jmal, PhD | Sep, 2021

2. eCommerce website ownersSo many eComm Marketers struggle to convert their Visitors into Leads & Sales. If it’s the case for you, Conversiobot is what you need.It’s the best solution to engage with your visitors instantly and convert them into Leads & Sales. And you will avoid spending THOUSANDS of dollars on Live Chat Agents. And without hiring expensive coders.In fact, all you need to do to activate this “AI” Website Tech is to copy & paste a single line of “Website Code”.>> You can access Conversiobot here <<1. How Conversational AI can Automate Customer Service2. Automated vs Live Chats: What will the Future of Customer Service Look Like?3. Chatbots As Medical Assistants In COVID-19 Pandemic4. Chatbot Vs. Intelligent Virtual Assistant — What’s the differenc...
Building a simple Chatbot. Introduction | by Chandrashekar K P | Sep, 2021
ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbots, conversation with ai, creating chatbots, machine-learning-ai, neural-networks, python, robot chat

Building a simple Chatbot. Introduction | by Chandrashekar K P | Sep, 2021

Have you ever wondered how techies build a chatbot? With the development of the python language, it has become simple with just a few lines of code. I’m trying to give some idea about how to build a simple chatbot using python and NLP which we come across in our daily interaction with any app/website.Recently, the human interaction for most kinds of initial customer support is being handled by these chatbots which reduces an enormous amount of logs or complaints coming in the day-to-day lives for any product or service that we buy. The simple and repetitive queries are very well handled and it’s good to leave these tasks to robots and focus our human energy on more efficient work that adds value to the company.There are two types of chatbots that we generally come across,Rule-Based Chat...
Making chatbots reply smarter with context using Dialogflow Fulfillment | by Rensen Ho | Sep, 2021
ai bot, ai chat, ai chatbot, aiconversation, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbots, conversation with ai, creating chatbots, dialogflow, robot chat, serverless-functions

Making chatbots reply smarter with context using Dialogflow Fulfillment | by Rensen Ho | Sep, 2021

1. Instead of one intent with the required slot filling parameters, create that intent followed by one intent for each parameter. (See purple boxes above)2. In those intents with a single slot filling parameter, set it optional.3. Put all entities extracted from any intent into the conversation context programmatically. (See the blue box above)4. Make a functional response for a group of related intents (see the orange box above), so that you’re making a chatbot to reply based on the user’s intent and information (either mentioned or referred from context), instead of intent without information.Let’s take a closer look at the code.Start by creating a map of intents. Let the agent (a webhook client) use the intent map to handle incoming messages.Remember to create those intents in Dialog...
Mercury — a chatbot for Ordering Food using ALBERT & CRF | by Ritvik Sharma | Sep, 2021
albert, best chatbot, chatbot, chatbot app, chatbot online, chatbot website, chatbots, creating chatbots, crf, grpc, nlp, robot chat

Mercury — a chatbot for Ordering Food using ALBERT & CRF | by Ritvik Sharma | Sep, 2021

We come up with some desired labels for our model.Intent Label : <OrderFood>Slot Labels : <restaurant_name> , <food_name>, <food_type>, <qty>, <O> (<O> means that specific word does not carry much value in the sentence and can be masked or ignored).We create hundreds of sample sentences with labels associated to each word.ALBERT + Conditional Random Field (Joint-ALBERT):We have already learnt that CRFs excel in modelling sequential data. So how does it help Mercury?CRFs essentially help in mapping each word to it’s appropriate label.For example:It can map the number “1” to <qty> denoting quantity.It can map the word “Domino’s” to <restaurant_name>.Great! So if CRFs can do this, why do we even need ALBERT?In our original sentence :“I ...
Conversation Design: Ethics and Inclusivity in the Design Process | by Master Of Code Global | Sep, 2021
ai, ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, conversation with ai, conversation-design, conversational-ai, conversational-ai-chatbot, creating chatbots, customer-experience, google chat bots, robot chat

Conversation Design: Ethics and Inclusivity in the Design Process | by Master Of Code Global | Sep, 2021

Ethics in conversation design refers to the consideration of moral principles when designing and developing AI experiences. This is a topic that is not often discussed as part of the design process, perhaps because it’s difficult to talk about, or maybe is often ignored. Conversational technologies can be influenced by the biases of their creators and it’s important to consider this to ensure our designs are inclusive and transparent.Technology made by humans is subject to the same risks and flaws as humans, and it’s naive to think that our social ills will disappear in the technology we create.— Tarah Knaresboro, Conversation DesignerSo what does that mean? Let’s look at 3 things to consider when designing for ethics and inclusivity:Conversation Design: 3 Things to Consider When Design...
Voice Assistant Use Cases: Business Implementations of VUIs in 2021 | by Master Of Code Global | Sep, 2021
ai, ai bot, ai chat, ai chatbot, artificial-intelligence, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, conversation with ai, conversational-ai, creating chatbots, google chat bots, robot chat, voice-assistant, voice-technology

Voice Assistant Use Cases: Business Implementations of VUIs in 2021 | by Master Of Code Global | Sep, 2021

Amazon’s Alexa, Apple’s Siri, Microsoft’s Cortana, and Samsung’s Bixby may be the flag bearers of voice assistants (VAs) but the technology itself is no longer limited to megacorporations. Instead, it is finding its way to numerous enterprise-level applications. This new wave of adoption is evident in recent statistics too:Global Banking and Finance Review reported that 88 percent of global business leaders think that voice assistant technology has the potential of growing their businesses.On the consumer side, a survey from Google reported that 72 percent of Google Pixel’s users use the phone’s AI voice assistant daily.Additionally,52 percent of those consumers expressed that they would like to receive information about various products and brands via voice assistants.Artificial intell...
Scale Your Business with AI-Powered Enterprise Virtual Assistants | by Nuacem AI | Sep, 2021
ai, ai bot, ai chat, ai chatbot, ai-chatbot, ai-virtual-assistant, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, conversation with ai, creating chatbots, google chat bots, robot chat

Scale Your Business with AI-Powered Enterprise Virtual Assistants | by Nuacem AI | Sep, 2021

Growth is desired by all businesses but in order to grow and upscale a business, a lot of resources are needed. Apart from the right business strategy, you need a lot of people to execute tasks,Highlights:Well, maybe not anymore now because the technology of artificial intelligence has raised to the point that they have the power to automate a lot of business tasks with a higher degree of accuracy and efficiency. With digital transformation accelerated by pandemics, many people are shifting to including virtual assistants at least in some areas of business.Here in this article, let us discuss all essential things regarding these AI-powered Enterprise Virtual Assistants — — What they are, how they help, and some challenges they present.An artificial intelligence virtual assistant is soft...
5 Ways Email Virtual Assistants Elevate Customer Shopping Experience | by Enterprise Bot | Sep, 2021
ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, conversation with ai, conversational-ai, creating chatbots, customer-engagement, customer-experience, customer-service, email-automation, robot chat

5 Ways Email Virtual Assistants Elevate Customer Shopping Experience | by Enterprise Bot | Sep, 2021

Have you witnessed the rapid growth of digital shopping assistants post-pandemic, across voice, email, or chat?No doubt, email is till date one of the most popular channels for customer service. Though new digital channels have emerged, more than 60% of customers still prefer utilizing emails and webforms to get in touch with enterprises. It is anticipated that email use will rise by 2 to 3% every year through 2023.There’s no ambiguity that COVID-19 has changed buyer conduct and brought about many difficulties for retailers. Most consumers today look forward to online shopping for everything instead of visiting brick-and-mortar stores. As online retail and ecommerce sales are growing by leaps and bounds, how do you keep up with the high influx of customer emails?As indicated by a 2019 r...
5 Most loved Slack bots On Product Hunt | by Pawan Kumar | Sep, 2021
ai bot, ai chat, ai chatbot, Apps, best chatbot, bots, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, conversation with ai, creating chatbots, robot chat, slack, slackbot

5 Most loved Slack bots On Product Hunt | by Pawan Kumar | Sep, 2021

You can do a lot with Slack tool — from tracking your customers, to keeping tabs on company finances at a glance, to getting a daily digest of top news from around the web.In this article, you’ll find 5 of the Product Hunt community’s most loved Slack apps. We believe these apps will help you in your growth.With EngageWith, build a stronger, healthier & happier team. Recognize your peers on your channels right inside Slack & Microsoft Teams.Make candid appreciation a part of the way you work, celebrate wins big or small and set up customizable rewards.Play fun games together with your team in real-time inside Slack & MS Teams! Trivia is the new way to connect with your team while playing exciting quizzes and games. Get summarised results at the end of every game.1. How Conve...
Why are Product Managers obsessed with CX platforms in 2021? | by Haptik | Sep, 2021
ai bot, ai chat, ai chatbot, artificial-intelligence, best chatbot, chatbot, chatbot ai, chatbot app, chatbot messenger, chatbot online, chatbot website, chatbots, conversation with ai, creating chatbots, customer-experience, cx, facebook bot, facebook chatbot, facebook messenger bot, google chat bots, product-manager, robot chat

Why are Product Managers obsessed with CX platforms in 2021? | by Haptik | Sep, 2021

The most critical skill identified in top-performing product managers is their obsession with customers and their customer experience. In a single day, a product manager makes multiple decisions keeping their customers in mind, and some of these questions might look like -What are the problems their customer is facing today? How to solve it? What is the best possible path to experience the solution? Can it be made shorter or optimized? Can they increase customer satisfaction while providing the solution? And lots more.Their innate ability to understand customers’ pain points and build experiences to solve such problems often becomes the bread & butter for most businesses. Thus in today’s world, a Product Manager’s responsibility is not only about building features but also creating ...
What is User Interface (UI) Design | by WAVE OF IMAGINATION | Sep, 2021
ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, conversation with ai, creating chatbots, robot chat, ui-design, user-experience, user-interface, ux-design

What is User Interface (UI) Design | by WAVE OF IMAGINATION | Sep, 2021

What is User Interface Design (UI) and why is it important?User interface (UI) design defines how an individual user interacts with a digital information system. it is essentially a series of visual elements that a user uses to interact with the digital device. The goal of any UI design is to make the users interaction with the device and the interface as smooth as possible.What are the most important skills for UI designer?1 Visual and non-visual CommunicationDesigner should be able to explain the goal of given product, If the initial plan fails designer should also be able to provide an alternative.1. How Conversational AI can Automate Customer Service2. Automated vs Live Chats: What will the Future of Customer Service Look Like?3. Chatbots As Medical Assistants In COVID-19 Pandemic4....
Multimodal Conversation Design Tutorial (Part 2): Best Practices, Use Cases and Future Outlook | by Master Of Code Global | Sep, 2021
ai, ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, conversation with ai, conversation-design, conversational-ai, conversational-ai-chatbot, creating chatbots, customer-experience, robot chat

Multimodal Conversation Design Tutorial (Part 2): Best Practices, Use Cases and Future Outlook | by Master Of Code Global | Sep, 2021

Welcome to part 2 of our tutorial on multimodal conversation design. In part 1 we learned about the basics of multimodal design and its related inputs and outputs. Today we’ll dive into contextualized best practices, review a common use case and discuss what the future might hold for multimodal conversation design.Context in multimodal conversation design is essential. We can’t just think in chat, or just think in voice, or visuals alone. We have to think about how they complement each other and which one best serves the user in any given moment. Where is the user? What are they trying to accomplish? These should be the main considerations when working with multimodal design.Knowing where users are while they progress through different steps of their journey can reveal both pain points ...
3 Reasons Why WhatsApp is the Future of Commerce | by Haptik | Sep, 2021
ai, ai bot, ai chat, ai chatbot, artificial-intelligence, best chatbot, chatbot, chatbot ai, chatbot app, chatbot messenger, chatbot online, chatbot website, chatbots, conversation with ai, conversational-ai, creating chatbots, facebook bot, facebook chatbot, facebook messenger bot, robot chat, Whatsapp

3 Reasons Why WhatsApp is the Future of Commerce | by Haptik | Sep, 2021

With 2 billion users and counting, WhatsApp is the world’s largest messaging platform. People across 180 countries use the app to communicate with their friends, families, and co-workers through swift and seamless messaging. And with the launch of the WhatsApp Business API in 2018, it has become a valuable customer engagement tool for brands — with over 5 million businesses using WhatsApp to engage and serve customers.As WhatsApp continues to expand the range of services it offers businesses, it is increasingly being seen not just as an engagement tool, but a platform to enable conversational commerce as well. This has given rise to the concept of ‘WhatsApp Commerce’ — offering and selling products and services to customers using WhatsApp as the primary channel.There are a number of fac...
AI Chatbot : Transforming Customer Experience in Southeast Asia | by Haptik | Sep, 2021
ai bot, ai chat, ai chatbot, ai-chat-bot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot messenger, chatbot online, chatbot website, chatbots, conversation with ai, conversational-ai, creating chatbots, customer-experience, digital-transformation, facebook bot, facebook chatbot, facebook messenger bot, robot chat

AI Chatbot : Transforming Customer Experience in Southeast Asia | by Haptik | Sep, 2021

In a digitally transforming era like 2021, artificial intelligence (AI) has become increasingly capable of driving customer experience across various business functions, making human tasks not only easier but also more efficient and cost-effective. After the rising need for virtual support post-pandemic, AI-driven virtual assistants and chatbots had to become more powerful with advanced NLP engines, automated diagnosis systems, and machine learning algorithms.As a result, AI chatbots nowadays play a significant role in assisting customers virtually across different industries while improving CX for businesses. Not only in developed nations like the US, UK, and Europe, AI Chatbots have become the buzzword in Southeast Asian countries too. Leading brands in Singapore, Malaysia, Indonesia,...
Customer Success Metrics You Need to Track in 2021 | by Parth Bari | Sep, 2021
ai bot, ai chat, ai chatbot, average-revenue-per-user, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, churn-rate, conversation with ai, creating chatbots, customer-satisfaction, customer-success, monthly-recurring-revenue, robot chat

Customer Success Metrics You Need to Track in 2021 | by Parth Bari | Sep, 2021

Source: Customer Success Metrics You Need to Track in 2021 — Blog Banner (canva.com)Customer success is the measure of how much your product offers value. Take an example of a SaaS software company that builds custom software for a logistics firm. The number of successful delivery orders fulfilled will be an indicator of the success of the software company.According to a survey, 93% of respondents believe that customer intelligence is the secret to customer success, while 70% of site data capture challenges to be massive. So, you need a reliable analytical solution for all your customer intelligence needs.Since the pandemic impacted the world economy, businesses are trying to offer resilience to economic downslide. However, there is no denying the fact that customer success can be criti...
6 Tips on how to prepare for the first phase of chatbot deployment | by Actionbot | Sep, 2021
ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbot-deployment, chatbots, chatbots-for-business, conversation with ai, creating chatbots, robot chat

6 Tips on how to prepare for the first phase of chatbot deployment | by Actionbot | Sep, 2021

Are you excited by the idea of having a virtual assistant on your website or social media profile, but you are unsure of how to start your journey? We feel you! Creating a chatbot that acts as the face of your company is a challenge, requiring thorough analysis and preparation. And to top it all off, your first attempt, if unpleasant, may effectively discourage you from investing in AI-powered technologies.We have prepared a short guide that proved valuable throughout our experience to ensure that you take all necessary steps into account.1. Analyse your existing touchpointsIt is crucial to build upon the experience you already gained through your communication channels. Scrutinise your social media conversations, pay attention to the types of questions customers ask and how they formul...
Understanding the Intent in NLU. in NLU and Dialogue methodology | by Raphael Pinto | Sep, 2021
ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbot-development, chatbots, conversation with ai, creating chatbots, intent, naturallanguageprocessing, nlu, robot chat

Understanding the Intent in NLU. in NLU and Dialogue methodology | by Raphael Pinto | Sep, 2021

in NLU and Dialogue methodologyFirstly... What history is this “NLU and Dialogue methodology”? This post is a continuation of Understanding chatbots solutions in the market. For not to be without understanding, read it before(I recommend!!).Then let’s go… Like I already defined in another story the intent is the objective of the user when he expressed a sentence.For example, considers that we are in a banking context:User: What is my account balance?In this case, we can understand that the user’s desire is to know the amount of money has in your banking account. That is intent. And the output can be:INTENT: ACCOUNT_BALANCE (98%)The user could have expressed for many different modes to ask your account balance. In this methodology, the NLU must comprehend his interactions and choose the ...
7 Benefits of Adding Live Chat Software to Your Website | by Vibhu Dhariwal | Sep, 2021
ai, ai bot, ai chat, ai chatbot, best chatbot, bots, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbots, conversation with ai, creating chatbots, google chat bots, marketing-automation, robot chat

7 Benefits of Adding Live Chat Software to Your Website | by Vibhu Dhariwal | Sep, 2021

Since the majority of transactions are done online now, more and more businesses have digitized their process to reach more customers.A simple google search will get you infinite results for your query. So, customers have plenty of options to choose from. The key to retaining more prospects on your website is excellent customer service.In this digital era, you can win only if you are proactive and able to solve your visitor’s queries quickly. You must have seen a small pop-up box, usually on the bottom right, which connects you to the available customer care executive. That’s live chat software; it helps you connect with your visitors and customers in real-time. It is considered one of the best growth hacking strategies, especially for eCommerce sites.Do you know that the average respon...
Top 9 Features You Need In Your Live Chat Software | by WotNot | Sep, 2021
ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbots, chatbots-for-business, conversation with ai, creating chatbots, google chat bots, live-chat, live-chat-software, live-chat-support, robot chat

Top 9 Features You Need In Your Live Chat Software | by WotNot | Sep, 2021

In today’s technologically advanced business landscape, companies can offer customers many services via various channels. However, with a customer satisfaction rate of above 85%, live chat channels are becoming the most compelling place to start.That’s simply because live chat allows your business to engage with website visitors and customers in real-time. This helps you increase customer satisfaction, win their loyalty, and thus boost your revenues.To make it even more powerful and drive the most value, your live chat software should offer specific features. Some of these are discussed in the next section.1. Seamless Chat Routing to TeamsTo develop a positive client-centric relationship, your customers need to have the right people to answer their questions.The team routing feature hel...
Dialogflow? It’s Easy If You Do It Smart | by Team Quickwork | Sep, 2021
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Dialogflow? It’s Easy If You Do It Smart | by Team Quickwork | Sep, 2021

Team QuickworkFollowSep 8 · 2 min readDialogflow is a natural language processing platform, which can be used in various languages and platforms to build conversational applications and experiences for clients of one company.According to Wikipedia: Dialogflow is a Google-owned developer of human-computer interaction technologies (formerly Api.ai, Speaktoit) based on conversations in natural languages.The AI platform for Google Dialogflow includes the following companies: KLM Royal Dutch Airlines, a Netherlands-based Aerospace and Defense organization with 34,872 staff, with revenues of $10.34 billion, Domino’s Pizza, Inc.DialogFlow is a straightforward platform with minimal coding efforts to create rapid chatbots. It can quickly process errors in natural languages and integrate them wit...
What is User Experience (UX) Design | by WAVE OF IMAGINATION | Sep, 2021
ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, conversation with ai, creating chatbots, robot chat, ux, ux-design

What is User Experience (UX) Design | by WAVE OF IMAGINATION | Sep, 2021

What is UX design and why is it importantUser experience (UX) design is the process design use to create products that provide meaningful and relevant experiences to users.So, during this process user experience is important because it tries to fulfill the user’s needs. It aims to provide positive experiences that keep a user loyal to the product or brand.What are the most important skills in a UX designerUX researchmany of the decisions UXers make are not just plucked from air but are deep thought out, studied and researched.1. How Conversational AI can Automate Customer Service2. Automated vs Live Chats: What will the Future of Customer Service Look Like?3. Chatbots As Medical Assistants In COVID-19 Pandemic4. Chatbot Vs. Intelligent Virtual Assistant — What’s the difference & Why...
How can you use WhatsApp for customer service? [Tips + best practices] | by Engati | Sep, 2021
ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbots, conversation with ai, creating chatbots, customer-experience, google chat bots, robot chat, technology, Whatsapp, whatsapp-chatbot

How can you use WhatsApp for customer service? [Tips + best practices] | by Engati | Sep, 2021

Globally, there are about 3 million companies that use WhatsApp business to reach and engage their customers. 84% of SMBs believe that WhatsApp is a very effective way for them to communicate with their customers.Wondering why so many companies are going all out to serve their customers over WhatsApp? Want to know how you could scale up WhatsApp customer support?We’re answering all your questions in this article.‍WhatsApp has 2 billion active users in 180 countries. It’s almost certain that your customers are using WhatsApp on a regular basis. To make it even better, 70% of WhatsApp users check the app daily.And guess what, providing customer support over WhatsApp reduces customer effort by eliminating the need for them to always visit your website, write an email, or even get on...
Top 10 Chatbot Tools for SaaS in 2021 | by eSparkBiz | Sep, 2021
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Top 10 Chatbot Tools for SaaS in 2021 | by eSparkBiz | Sep, 2021

People nowadays do not have enough time to wait too long for you or your representative to resolve their issues related to your business. There are millions of brands out there that can attract your customers if you cannot connect with them.By considering such concerns, businesses in different sectors, including lifestyles, healthcare, and eCommerce, use AI’s innovative technology, which we call Chatbots.Like its name, Chatbots are the bots that work as representatives in your absence to deal with your clients or potential customers. Chatbots are capable of having human-like conversations from initial to final discussion with the prospect.Chatbots were only used on websites in the early days, but now it is also available for social media channels and online messaging platforms. So, even...