Tuesday, May 18Digital Marketing Journals

Tag: Chat

Chat v/s Email v/s Phone: The winning customer support channel | by Engati | May, 2021
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Chat v/s Email v/s Phone: The winning customer support channel | by Engati | May, 2021

Email, phone calls, and chat. Is one truly better than the others?Does any of them create customer experiences superior to the ones made by others?Read on to find out which channel claims customer support glory.Emails have been an integral part of customer support infrastructure for decades. To say that the email is dead would be a lie.But, it does have its limitations. Depending solely on email is a sure-shot path to frustrated customers.DetailsEmails allow your customers to describe the issues they’re facing in greater detail. Your customers will think the email through and check to see whether they’ve missed anything.They even allow your agents to explain the solution in depth.Less intimidatingA phone call can be somewhat intimidating, especially if the customer is an introvert. With...
Building a chat bot that actually works for your business (part 1) | by Maria Melisa | Mar, 2021
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Building a chat bot that actually works for your business (part 1) | by Maria Melisa | Mar, 2021

Disclaimer: this post also serves as my notes over the years building various chat bots with various vendors, so this will get updated from time to time.Disclaimer 2 : to make this post neutral, I won’t be mentioning any vendor names here.My professional career requires me to dabble a lot in support suites, and soon enough chat bot became a part of the equation. I’ve experimented with a lot of approaches in my quest to build a quote unquote magical bot —from building them inhouse complete with our own NLP library, exploring local and international vendors, to doing a hybrid approach — all in order to build one that we all dream will be smart enough (one day) to tackle the virtually all of incoming inquiries from customers; and smart enough to sound like a human — you know the dream. Man...
Concierge Bot: Handle Multiple Chatbots from One Chat Screen | by Jinraj Jain | Mar, 2021
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Concierge Bot: Handle Multiple Chatbots from One Chat Screen | by Jinraj Jain | Mar, 2021

We have a range of platforms and methods for developing chatbots. Each chatbot has its own personality. It all depends on who the users are and how they use it.At a high level, any chatbot would fall under one of the below typesRule-Based Chatbots: They are guided chatbots where the bot guides the user by prompting options for selection until the final response.Smart Chatbots: They understand the context and emotions of user queries and respond accordingly.Hybrid Chatbots: It involves both rule-based and intelligence-based approaches to better understand and meet user needs.Img1 — A standard chatbot structureA standard chatbot would require an NLP, backend code to generate responses, and an optional live support executive if the bot is unable to recognize.An NLP is required to understan...
How to Chat on Facebook in 5 Different Ways: The Simple Guide for Marketing Beginners and Pros
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How to Chat on Facebook in 5 Different Ways: The Simple Guide for Marketing Beginners and Pros

As a top Facebook Messenger solutions provider for marketers, it is practically our duty to teach the budding digital marketers out there the basics of how to chat on Facebook.Send a message to your friend, colleague, or prospect with the most popular and active chat apps. Make it private, a DM, or group chat, it has never been easier to instantly connect with people, which will make life easier for marketers and business owners.This article is your easy-to-follow guide on how to use the most popular chat apps.After you understand some of the essential Facebook Chat and Messenger features and how to best utilize them, you will enter a whole new world of possibilities.At the end we will wrap it up by exploring how to tie it all together with the game-c...
How to Get Live Chat on Your Site in 5 Min with 10 Free Live Chat Support Tools
best chatbot, chatbot, chatbot app, chatbot messenger, chatbot online, chatbot website, creating chatbots, Customer Support Chat, facebook bot, facebook chatbot, facebook messenger bot, google chat bots, robot chat

How to Get Live Chat on Your Site in 5 Min with 10 Free Live Chat Support Tools

Do you remember waiting in a queue for 30 minutes on a web live chat? Those days are long gone, thanks to chatbots. Prospects and customers don’t want to wait and will turn elsewhere if they are put on hold. Chatbots with a live chat takeover option is the quickest way to a better customer experience. Every business relies on great customer service. With 48% of customers preferring live chat with a business versus email, phone, or other methods, there should be no debating to get live chat on your site.   Let’s say you have a brick-and-mortar retail store. You want someone to approach new customers and greet them, asking if they need help finding anything, and hopefully encourage or assist a sale. Websites are becoming more important than any physical storefront....
Simplify Some Annoying Tasks Through A Chat Bot | by Michael Chen | Jan, 2021
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Simplify Some Annoying Tasks Through A Chat Bot | by Michael Chen | Jan, 2021

Tip: Make yourself a handy Discord (or Slack) ChatBot to do a bunch of tedious tasks for you.So why make your own chatbot?With your own chatbot, there are so many different things you can do to streamline your workflow. You can build it out however you want with the features personalized for your needs. You can also give the bot a personality so it feels you have a mini butler on hand (“Yo Alfred, warm up the batmobile!”).A few things I noticed myself doing lately werelooking up box scores of NBA games and player statslooking up UFC/MMA fight schedules and the betting oddsstalking gym equipment to go on salemashing F5 on a shopping site to see if the item is in stockA common inconvenience that these tasks share: they all visit slow-loading, bloated websites. This is less of an issue on ...
How To Build an Email List With Live Web Chat and Automated Messaging
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How To Build an Email List With Live Web Chat and Automated Messaging

I learned the basics of how to build an email list from scratch some time ago. But it wasn’t until I needed to know how to build an email list before launching a new product that I learned how to build an email list with a website chatbot.Using a website form to collect emails usually results in a conversion rate between 1% to 10%, and the average website conversion rate is roughly 4%.However, with a chatbot, your email capture conversion rate can skyrocket. In fact, the website chatbot I’m about to show you increased our website conversion rate by over 100%.And this is why we love digital marketing, right? Because there’s always a better way to do what’s already been done thousands of times already. So, what’s the secret to building a live chat widget that’s g...
How To Link Ads to Messenger Chat Dialogues To Boost Lead Generation
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How To Link Ads to Messenger Chat Dialogues To Boost Lead Generation

Most of, or all of your Facebook ad traffic, redirects to landing pages, right? Well, there’s a “cooler” option that digital marketing pros are having more success with 😎. And that’s the topic of discussion in this article: How to link ads to Messenger chatbot dialogues. The concept is simple, instead of doing what everyone else is doing, send Facebook ad traffic to a fun and engaging chatbot dialogue that has a 100% conversion rate. Wait, what? 100% conversion rate? Yes, you read that right, and let me explain a bit further. No, I’m not promising that 100% of people that click on your ads will buy your product. If I could do that, then I’d be giving Elon a run for his money. However, you will capture the contact information of every person that clicks on Fac...
Why RPA Bots & Chatbots/Live Chat are natural partners in automation | by Symprio | Jan, 2021
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Why RPA Bots & Chatbots/Live Chat are natural partners in automation | by Symprio | Jan, 2021

While RPA robots automates a series of steps which are somewhat predictable in terms of application and data, chatbots automates communication with live chat acting as human-takeover when the chatbot gets questions not trained for.RPA & Chatbots are natural partnersSymprio is a UiPath Gold partner and delivers automation solutions for customers and also provide chatbot solutions leveraging both our own (BotExpress.ai) as well as other platforms. We see more and more where automation flows are being combined where RPA robots executes processes on top of legacy applications and chatbots and live are being used to automate or simplify communication.Modern chatbot platforms like our own (BotExpress.ai) detects intents (essence of what you want) as well as entities (data variables) which...
Top 10 Chat Messenger App for Business
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Top 10 Chat Messenger App for Business

This is a rare time in history — for many reasons, but top of mind for marketers is the swelling 1.5 billion active users on Facebook chat, according to the Messenger marketing stats. With much of the world under lockdown restrictions — the numbers have grown at full tilt. For example, in Italy, Facebook saw a 70 percent increase in Facebook’s apps’ time.In many places amidst the pandemic, Facebook saw an increase in messaging volume by 50 percent! With an average open rate of 70-80 percent on messages sent via Facebook Messenger for business, you can’t afford NOT to use a chat messenger app for business!This all sounds promising, but what if you are not a marketer or chat expert? We’ve put together a list of the top chat messenger app for businesses that req...
How to Connect Chat on Facebook to Everything — the Ultimate Guide
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How to Connect Chat on Facebook to Everything — the Ultimate Guide

There are a bazillion ways to utilize and connect chat on Facebook. Let us simplify this social phenomenon for those still trying to figure out how to chat on Facebook for personal or business use. Bookmark this article now, so you have a cheat sheet for all the ways you can connect chat on Facebook for personal and business. It’s never too late to learn a new-fangled trick on the interwebs and space book.Speaking of tricks, if you are already Facebook chat savvy, then skip ahead to the section of this article where we’ll uncover some time-saving, sales-driving tips inside Facebook Messenger for business. We’re going to walk through all of the different ways of how to connect chat on Facebook. Here’s our agenda:From how to talk to Facebook chat contacts f...