Friday, September 24Digital Marketing Journals

best-live-chat

Bots v/s live chat | What does your business need? | by Engati | Jun, 2021
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Bots v/s live chat | What does your business need? | by Engati | Jun, 2021

If you’re reading this, chances are that you’ve decided to engage your customers more effectively. But you’re confused. Chatbots and live chat both seem like they could help you. But you want to give your customers what they deserve — the very best option.Allow us to help you with that.We’re going to walk you through both of these options and then help you pick the perfect solution for your business.Are you ready? Let’s get started!‍Chatbots help you scale up your conversations by automating them. These bots can either be pre-programmed or they can run on artificial intelligence, allowing them to handle increasingly complex conversations.They have the capability to handle around 80% of our inbound customer queries and eliminate wait times. To make it even better, a single chatbot...