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Step-by-Step Guide for Chatbot Conversation Design
So you’ve probably heard the news that you’re being replaced by a chatbot. Good!Now you have more time to do other important things, like chatbot conversation design. Why should you care? Obviously, chatbot marketing is a MASSIVE growth opportunity, with no signs of slowing down. Zuckerberg himself has said that messaging is the foundation of Facebook’s future. If Facebook’s Instagram, WhatsApp, and Messenger integration wasn’t a clue, you should be paying attention to chat messaging apps.What Is Conversational Design?Chatbot conversation design is a way to guide the chatbot interaction using anticipatory and suggestive questions and answers. The best practice for this is to use a chatbot with a live operator takeover option to supplement ...