Friday, May 1Digital Marketing Journals

Tag: Datt

9 Must Track Metrics of Customer Service Platform | by Devashish Datt Mamgain | Jun, 2024
21Jun By Devashish Datt MamgainNo Comments
ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, conversation with ai, creating chatbots, csat, customer-experience, customer-service, customer-support, cx, robot chat

9 Must Track Metrics of Customer Service Platform | by Devashish Datt Mamgain | Jun, 2024

As Peter Drucker famously said — “What gets measured, gets managed.”Tracking the effectiveness of your customer service platforms, with the right metrics in place, can lead organizations to gain valuable insights and optimize their customer service strategy. This will ultimately lead to superior customer experiences.As more companies decide to invest in AI, we can expect customer service to evolve faster than ever before. Customer service will be more efficient and lead to human beings solving more and more complex problems, making the lives of businesses and customers easier.By monitoring and analyzing these 9 customer service metrics, companies can stay ahead in the competitive marketplace and build strong customer relationships. Here is a list of customer service metrics that companies ...
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Dialogflow Follow up Intents: Definition, How to Create, Case studies | by Devashish Datt Mamgain
14Sep By Devashish Datt MamgainNo Comments
ai-chatbot, best chatbot, chatbot, chatbot app, chatbot online, chatbot website, chatbots, creating chatbots, dialogflow, dialogflow-follow-up, robot chat

Dialogflow Follow up Intents: Definition, How to Create, Case studies | by Devashish Datt Mamgain

In a chatbot flow, there are situations where you need to refer to the previous messages and continue the flow involving follow-ups and confirmations. To design such conversations, Dialogflow allows creating secondary intents called Follow-up intents.A follow-up intent is a child of its associated parent intent. In other words, follow-up intents refer to the previous intents or parent intent to continue the chatbot conversation. It is used to repeat an event or request more information about the event. Follow-up intent is a type of context.When you create a follow-up intent, an output context is automatically added to the parent intent, and an input context of the same name is added to the follow-up intent. A follow-up intent is only matched when the parent intent is matched in the previou...
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Create A Customer Service Chatbot Using ChatGPT — Code Included | by Devashish Datt Mamgain | Aug, 2023
2Sep By Devashish Datt MamgainNo Comments
ai bot, ai chat, ai chatbot, ai-chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbot-development, chatbots, chatgpt, conversation with ai, creating chatbots, robot chat

Create A Customer Service Chatbot Using ChatGPT — Code Included | by Devashish Datt Mamgain | Aug, 2023

ChatGPT has the enormous potential to personalize customer service interactions at scale. All you need is a detailed vision to serve your customers with the best and you’re halfway there! Creating a customer service chatbot using ChatGPT is a great way to materialize your vision of world-class customer service.Explicitly, the very nature of the ChatGPT tool is conversational in nature, hence it works best to create a highly personalized customer service chatbot. Here are a few features of this tool that helps in building better bots:ChatGPT can comprehend and interpret user inputs, which can range from simple queries to more complex sentences. It’s capable of extracting intent, entities, and context from the provided text. This enables developers to use natural language interfaces for soft...
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Integrating ChatGPT with React JS for Smarter Conversational Interfaces | by Devashish Datt Mamgain | Aug, 2023
1Sep By Devashish Datt MamgainNo Comments
ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbots, chatgpt, conversation with ai, creating chatbots, llm, robot chat

Integrating ChatGPT with React JS for Smarter Conversational Interfaces | by Devashish Datt Mamgain | Aug, 2023

As the world of technology continues to evolve, chatbots have become an integral part of many businesses, providing efficient and personalized customer interactions. Among the many AI-powered chatbot solutions available, ChatGPT, stands out for its natural language processing capabilities and ability to understand user queries contextually. Kommunicate is a powerful platform that simplifies the process of integrating AI-powered chatbots into websites and applications. By combining these two technologies, you can create a seamless and interactive chatbot experience for your users.In this blog, we will explore how to integrate ChatGPT with ReactJS using the Kommunicate platform, making it easier to deploy and manage chatbots on your website.Step 1: Setup an account in KommunicateIf you do no...
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Chatbot Strategy: Increasing Customer Engagement Through Messages | by Devashish Datt Mamgain
16Aug By Devashish Datt MamgainNo Comments
ai bot, ai chat, ai chatbot, ai-chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot messenger, chatbot online, chatbot website, chatbot-development, chatbots, conversation with ai, creating chatbots, facebook bot, facebook chatbot, facebook messenger bot, robot chat, startegypt

Chatbot Strategy: Increasing Customer Engagement Through Messages | by Devashish Datt Mamgain

Last Updated on December 27, 2022We have not, thankfully, seen any of the nightmare scenarios envisaged by science fiction. But the reality is that we now rely on many AI-powered (artificial intelligence) systems. In fact, some estimates state that 76% of companies are now using some form of automation to make their business operate more efficiently.For any business with a busy website, there is one great strategy for automating some processes and increasing customer engagement — chatbots. But what benefits can they offer your business, and how does a chatbot strategy help increase your customer engagement levels?Engagement rates, both on your website and across any social media platforms you utilize, really do matter. Good engagement rates can lead to better sales and conversion rates, bu...
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Build A Codeless Chatbot and Deploy in Javascript | by Devashish Datt Mamgain
15Jun By Devashish Datt MamgainNo Comments
ai, ai-chatbot-technology, artificial-intelligence, best chatbot, chatbot, chatbot app, chatbot online, chatbot website, chatbots, creating chatbots, JavaScript, robot chat

Build A Codeless Chatbot and Deploy in Javascript | by Devashish Datt Mamgain

Express.js, or simply Express, is a Node.js backend web application framework. This is a lightweight and adaptable Node.js web application framework that offers a comprehensive set of features for web and mobile applications.In this article, I will make it very easy for you to understand how to integrate the chatbot into the Express Js project.This tutorial makes use of Node.js. You must be familiar with JavaScript and have a basic understanding of Node.js. Before you begin, make sure Node.js is installed on your machine.Besides that, you will require a pre-built chatbot that is ready to be deployed on your Express.js project. In this tutorial, we will use the prebuilt chatbot from Kompose.If you do not already have a chatbot, here is a step-by-step tutorial to create your own chatbot with...
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How to Build Your Customer Service Chatbot | by Devashish Datt Mamgain
6Jun By Devashish Datt MamgainNo Comments
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How to Build Your Customer Service Chatbot | by Devashish Datt Mamgain

Customer service is the cornerstone of any business and what sets it apart from the competition. A customer service chatbot is programmed with pre-saved responses that help in saving time for both the customer as well as the organization. It also uses yeah the personal information of a customer to make emotional and effective conversations.It was found out in research that around 72% of customers expect the organization to know about their choices and inclination in advance. This is the area where customer service chatbots can help in augmenting in an organization. These chatbots are capable of communicating in multiple languages, which also helps in creating niche customer segments.To help you understand the process of setting up a good customer service chatbot, let me quickly run you thr...
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How Customer Service Chatbots Can Improve The Customer Experience | by Devashish Datt Mamgain | May, 2023
18May By Devashish Datt MamgainNo Comments
ai bot, ai chat, ai chatbot, ai-chatbot, best chatbot, bots, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbots, chatgpt, conversation with ai, creating chatbots, customer-service, robot chat

How Customer Service Chatbots Can Improve The Customer Experience | by Devashish Datt Mamgain | May, 2023

A customer service chatbot has become a requisite for achieving great customer satisfaction. 60% of millennials prefer chatbots to have their queries addressed! While chatbots make a route to savings on customer support costs and valuable time, their interaction with your customers can also be a game-changer in the customer experience domain — for good. 40% of people do not bother whether it is a chatbot or a human agent as long as their query is answered efficiently. Using a customer experience chatbot can be good for your business’s health. Let’s read on it a bit more.A customer service chatbot is a bot that is programmed to communicate with customers. You can build the bot using Artificial Intelligence (AI), Machine Learning (ML), and Natural Learning Processing (NLP) to interact with t...
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How Customer Service Chatbots Can Improve The Customer Experience | by Devashish Datt Mamgain
17May By Devashish Datt MamgainNo Comments
ai bot, ai chat, ai chatbot, ai-chatbot, best chatbot, bots, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbots, conversation with ai, creating chatbots, customer-service, kommunicate, robot chat

How Customer Service Chatbots Can Improve The Customer Experience | by Devashish Datt Mamgain

Last Updated on April 11, 2023A customer service chatbot has become a requisite for achieving great customer satisfaction. 60% of millennials prefer chatbots to have their queries addressed! While chatbots make a route to savings on customer support costs and valuable time, their interaction with your customers can also be a game-changer in the customer experience domain — for good. 40% of people do not bother whether it is a chatbot or a human agent as long as their query is answered efficiently. Using a customer experience chatbot can be good for your business’s health. Let’s read on it a bit more.A customer service chatbot is a bot that is programmed to communicate with customers. You can build the bot using Artificial Intelligence (AI), Machine Learning (ML), and Natural Learning Proce...
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11 Chatbot Automation Fundamentals to Supercharge Your Chatbot Implementation | by Devashish Datt Mamgain | May, 2023
12May By Devashish Datt MamgainNo Comments
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11 Chatbot Automation Fundamentals to Supercharge Your Chatbot Implementation | by Devashish Datt Mamgain | May, 2023

The chatbot market is forecasted to reach 1.25 billion U.S. dollars in 2025. If you want a piece of this significant chatbot pie, you need to know the fundamentals of chatbot automation. While bot automation sounds simple enough, it needs a certain level of skill that is hard to master.Here we will go through some of the most useful chatbot automation tips you can use to stay on top of the competition.Excited to embark on your chatbot-building journey? Not so fast! Take a pause and chart out the problems that your business aims to solve through a chatbot. You can then prioritize each issue based on criticality and have a vision for chatbot automation down the road.For example: If you are operating a call center, call volumes will be a critical factor in implementing your chatbot.Every chat...
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Everything You Need to Know about Conversational AI | by Devashish Datt Mamgain
5May By Devashish Datt MamgainNo Comments
ai bot, ai chat, ai chatbot, ai-and-machine-learning, ai-chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot messenger, chatbot online, chatbot website, chatbots, conversation with ai, conversational-ai, creating chatbots, facebook bot, facebook chatbot, facebook messenger bot, google chat bots, machine-learning, robot chat

Everything You Need to Know about Conversational AI | by Devashish Datt Mamgain

We all remember conversing with a Chatbot at some point in our lives.And we also remember having to then connect with a Human because the chatbot couldn’t understand our query. It was simply too complex for the Bot to decipher. The customer support executive, however, could easily understand our intent and satisfy us with an appropriate solution.Conversational AI is the use of Machine learning and advanced algorithms where you interact with a computer naturally using audio, and the machine/computer understands the intent behind your query and responds accordingly. The response is usually in the form of audio, which mimics an actual human conversation and is the closest you can get to “speaking to a machine.” Ever used Amazon Alexa to know what time of the day it is or asked Apple’s Siri fo...
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How to Create a Healthcare Chatbot Using NLP | by Devashish Datt Mamgain | Mar, 2023
19Mar By Devashish Datt MamgainNo Comments
ai bot, ai chat, ai chatbot, ai-chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbots, conversation with ai, creating chatbots, healthcare, nlp, robot chat

How to Create a Healthcare Chatbot Using NLP | by Devashish Datt Mamgain | Mar, 2023

Ever since its conception, chatbots have been leveraged by industries across the globe to serve a wide variety of use cases. From enabling simple conversations to handling helpdesk support to facilitating purchases, chatbots have come a long way.If you were to put it in numbers, research shows that a whopping 1.4 billion people use chatbots today.Without question, the chatbot presence in the healthcare industry has been booming. In fact, if things continue at this pace, the healthcare chatbot industry will reach $967.7 million by 2027.There are several interesting applications for healthcare chatbots. If you’re curious to know more, simply give our article on the top use cases of healthcare chatbots a whirl.It is also important to pause and wonder how chatbots and conversational AI-powered...
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How To Add A Chatbot To Webflow. Webflow is a cloud-based CMS that helps… | by Devashish Datt Mamgain | Feb, 2023
3Feb By Devashish Datt MamgainNo Comments
ai-chatbot, best chatbot, chatbot, chatbot app, chatbot online, chatbot website, chatbots, creating chatbots, robot chat, webflow

How To Add A Chatbot To Webflow. Webflow is a cloud-based CMS that helps… | by Devashish Datt Mamgain | Feb, 2023

Webflow is a cloud-based CMS that helps to build great websites. Webflow allows users to design, build and host a website with simple and easy steps.In this blog, we are building a website and adding a chatbot so that website visitors can take help from the chatbot to understand the product.Sign up on Webflow CMS and design your website. Once you finish designing, follow the given steps to add the Kommunicate chat widget to your website.Log into your Webflow account and open your site in design mode.2. Click on the alphabet W icon present in the top left corner of the design window.3. Under Project Settings, you will see the Custom Code feature, visit the section and check for the Footer code option.4. Visit the Footer code option and add the Kommunicate Install script inside the code sect...
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5 Proven Ways How Chatbots Can Help Enterprise Businesses Scale | by Devashish Datt Mamgain | Jan, 2023
24Jan By Devashish Datt MamgainNo Comments
ai bot, ai chat, ai chatbot, ai-chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbots, conversation with ai, creating chatbots, robot chat

5 Proven Ways How Chatbots Can Help Enterprise Businesses Scale | by Devashish Datt Mamgain | Jan, 2023

Enterprises. Think behemoths. The big guns. The giants in the industry.While there is no cut-and-dry explanation as to what exactly an enterprise is, one can safely assume that enterprise businesses are those whose revenues range from $1 million to a few billion dollars.The E.U. defines enterprise businesses as those that employ more than 250 people.According to Abhimanyu Singh, who leads the sales function here at Kommunicate, “Any company whose revenue exceeds $1 million is an enterprise by Kommunicate’s lens, but then, this varies from company to company.”As you can see, the definitions may vary, but there does seem to be a clear picture emerging as to what an Enterprise business is.An Enterprise business is a well-established, well-oiled machinery that employs a large number of people,...
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How to Handoff Dialogflow Chatbot to Human | by Devashish Datt Mamgain | Dec, 2022
17Dec By Devashish Datt MamgainNo Comments
ai-chat-bot, best chatbot, chatbot, chatbot app, chatbot online, chatbot website, chatbots, creating chatbots, dialogflow, robot chat

How to Handoff Dialogflow Chatbot to Human | by Devashish Datt Mamgain | Dec, 2022

The chatbot to human hand-off plays an important role in customer support. It is useful when your chatbot is unable to understand the visitor query and fails to answer them.Let say you visit a specific website that is empowered by chatbots. Assume that you ask a specific question to a chatbot but it fails to answer your question and keep on repeating the same response.How does it feel? Don’t you get frustrated and leave the website immediately?The same will applies to your website visitor also.If your chatbot is unable to quickly handoff the unknown conversation to live agent and repeatedly saying the same thing then the visitor will get frustrated and may lead to less customer satisfaction and its bad reputation for your company which might affect your revenue as well.So your chatbot shou...
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How to Add Chatbot to React Native | by Devashish Datt Mamgain | Dec, 2022
5Dec By Devashish Datt MamgainNo Comments
ai-chatbot, best chatbot, chatbot, chatbot app, chatbot online, chatbot website, chatbots, creating chatbots, react-native, robot chat

How to Add Chatbot to React Native | by Devashish Datt Mamgain | Dec, 2022

Building a chatbot on a React Native app may have been a complicated affair in the past, but not so today, thanks to Kommunicate’s Kompose chatbot builder.In this tutorial, we are going to build a chatbot application from scratch using Kompose ( Kommunicate Chatbot) and React Native.We’ll do the integration in 2 phases:Create a Kompose chatbot and set up the answers.Add the created chatbot to your React Native.If you do not have an account in Kommunicate, you can create one here for free.Next, log in to your Kommunicate dashboard and navigate to the Bot Integration section. Locate the Kompose section and click on Integrate Bot.If you want to build a bot from scratch, select a blank template and go to the Set up your bot section. Select the name of your Bot, your bot’s Avatar, and your bot’...
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How to Integrate a Dialogflow bot with Telegram | by Devashish Datt Mamgain | Nov, 2022
29Nov By Devashish Datt MamgainNo Comments
ai-chatbot, best chatbot, chatbot, chatbot app, chatbot messenger, chatbot online, chatbot website, chatbots, creating chatbots, facebook bot, facebook chatbot, facebook messenger bot, robot chat, telegram-bot

How to Integrate a Dialogflow bot with Telegram | by Devashish Datt Mamgain | Nov, 2022

Telegram has been growing in popularity ever since it was launched close to a decade ago. The app has nearly 540 million users, which is a staggering number. The app offers a powerful alternative to WhatsApp and Facebook Messenger and claims to be more secure than both of these platforms. Speed and security are Telegram’s USPs.Without further ado, here are the steps to integrate Telegram with Kommunicate.The integration presented in this blog post will teach you how to:Create a New Bot for TelegramConnect a Bot to KommunicateOpen Your Kommunicate DashboardStep 1: Click IntegrationsStep 2: Click the Telegram card setting linkStep 3: Paste the API key into the Telegram integration card from the Kommunicate Dashboard and click the “Save and Integrate” button.Open Telegram messenger, sign in t...
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WhatsApp Lead Generation: Use Chatbots to Generate Lead | by Devashish Datt Mamgain | Nov, 2022
15Nov By Devashish Datt MamgainNo Comments
ai-chatbot-development, best chatbot, chatbot, chatbot app, chatbot messenger, chatbot online, chatbot website, chatbots, creating chatbots, facebook bot, facebook chatbot, facebook messenger bot, google chat bots, instagram chatbot, robot chat, Whatsapp

WhatsApp Lead Generation: Use Chatbots to Generate Lead | by Devashish Datt Mamgain | Nov, 2022

WhatsApp has come far from its usual avatar of being an instant messenger. From mom-and-pop businesses to large-scale enterprises, almost everyone has started integrating WhatsApp chatbots into their customer service channels. However, WhatsApp does offer capabilities that can serve in lead generation as well.There are four traits that make WhatsApp ideal for lead generation:Familiarity — The world knows WhatsApp is the primary tool for real-time messaging. With five billion+ downloads, it is one of the most downloaded and widely used apps in the world. WhatsApp needs no introduction and hence is an excellent platform for lead generation.Friendliness — You don’t need special training or introduction to become familiar with the WhatsApp chat interface. The intent of the design is to make re...
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How to Integrate Dialogflow CX Chatbot to Shopify | by Devashish Datt Mamgain | Oct, 2022
19Oct By Devashish Datt MamgainNo Comments
ai-chatbot, best chatbot, chatbot, chatbot app, chatbot online, chatbot website, chatbots, creating chatbots, dialogflow, robot chat

How to Integrate Dialogflow CX Chatbot to Shopify | by Devashish Datt Mamgain | Oct, 2022

Taking your business online is one of the most important tasks you can do, and there are E-commerce platforms out there like Shopify that make this task simple. Using Shopify, you can be up and running with your own E-commerce store in a matter of minutes.Shopify lets you build beautiful, responsive, and professional-looking online stores without you actually having to know a lot about website development. And once you do have an online store, how do you ensure that you stay in touch with your customers 24 hours a day, 7 days a week? In one word: chatbots.Adding a chatbot to your Shopify store can work wonders for your business, and, in this blog, we will teach you how you can go about adding a Dialogflow chatbot to your Shopify website.Shopify account that has access to third-party app in...
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How to add a Chatbot to iOS. In this article, we will be sharing… | by Devashish Datt Mamgain | Oct, 2022
5Oct By Devashish Datt MamgainNo Comments
ai-chatbot, best chatbot, chatbot, chatbot app, chatbot online, chatbot website, chatbot-ios, chatbots, creating chatbots, kommunicate, robot chat

How to add a Chatbot to iOS. In this article, we will be sharing… | by Devashish Datt Mamgain | Oct, 2022

In this article, we will be sharing steps to building an iOS chatbot with Kompose. We will teach you everything you need to build a sample chatbot using Kompose for an iOS app.If you do not have an account in Kommunicate, you can create one for free.Next, log in to your Kommunicate dashboard and navigate to the Bot Integration section. Locate the Kompose section and click on Integrate Bot.If you want to build a bot from scratch, select a blank template and go to the Set up your bot section. Select the name of your bot, your bot’s Avatar, and your bot’s default language and click “Save and Proceed.”You are now done creating your bot. Now comes the interesting part — training the bot for a query it does not understand. This is done by clicking the “Enable bot to human transfer” feature. Enab...
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How to Create a AI Chatbot in Python (Flask Framework) | by Devashish Datt Mamgain | Sep, 2022
22Sep By Devashish Datt MamgainNo Comments
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How to Create a AI Chatbot in Python (Flask Framework) | by Devashish Datt Mamgain | Sep, 2022

Chatbots are software tools created to interact with humans through chat. The first chatbots were able to create simple conversations based on a complex system of rules. Using Flask Python Framework and the Kompose Bot, you will be able to build intelligent chatbots.In this post, we will learn how to add a Kompose chatbot to the Python framework Flask.Create A Chatbot NowPre-requisites:You will need a Kommunicate account for deploying the python chatbot.Kommunicate is a no-code, hybrid chatbot platform that is built over a powerful Conversational AI system.Also, you will need Python and the Flask framework installed on your system. To read more info about the Flask framework, please follow this link.We will be using Flask in this tutorial. If you are looking to add Dialogflow chatbot to th...
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12 Chatbot Metrics That You Will Be Naive To Ignore | by Devashish Datt Mamgain | Sep, 2022
16Sep By Devashish Datt MamgainNo Comments
ai-chatbot, best chatbot, chatbot, chatbot app, chatbot online, chatbot website, chatbot-development, chatbot-metrics, chatbots, creating chatbots, robot chat

12 Chatbot Metrics That You Will Be Naive To Ignore | by Devashish Datt Mamgain | Sep, 2022

Chatbots are not just the helpdesk assistants of the future, they are the helpdesks of the future.There, we said it.As a company that makes chatbots and has access to a tonne of data that repeatedly shows how chatbots are more effective than your typical customer service agent, we at Kommunicate believe that there will be only one channel of communication between you and your customers in the future — chatbots.1.4 billion people on the planet currently use chatbots on a regular basis, according to this report by Acquire. That’s close to twice the population of Europe.As more and more millennials become paying customers who prefer to talk to a computer rather than a real human being, adding a chatbot to your website is not just common sense, it is a matter of survival.But what if you alread...
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WhatsApp Business — 10 Features You Cannot Ignore in 2022 | by Devashish Datt Mamgain | Sep, 2022
12Sep By Devashish Datt MamgainNo Comments
ai-chatbot, best chatbot, chatbot, chatbot app, chatbot messenger, chatbot online, chatbot website, chatbots, creating chatbots, facebook bot, facebook chatbot, facebook messenger bot, google chat bots, instagram chatbot, robot chat, Whatsapp, whatsapp-business

WhatsApp Business — 10 Features You Cannot Ignore in 2022 | by Devashish Datt Mamgain | Sep, 2022

WhatsApp is a messaging constant for over two billion people today. It’s quick, convenient, and well-multifaceted since it’s no longer limited to personal use. WhatsApp Business has only made things better and amazingly beneficial for about 50 million businesses globally. Launched in 2018, the platform has evolved and introduced several excellent features that make customer interaction a breeze for companies.Let’s spot our top 10 WhatsApp Business features that will amp up your customer interaction on a larger and more powerful scale.WhatsApp offers WhatsApp Business as a platform for business communications. It offers various features of the standard WhatsApp app and has an array of functions catering to business purposes.The WhatsApp Business app is available on the App Store or Google P...
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What is a Chatbot Scripts? How to write a perfect chatbot scripts. | by Devashish Datt Mamgain | Sep, 2022
2Sep By Devashish Datt MamgainNo Comments
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What is a Chatbot Scripts? How to write a perfect chatbot scripts. | by Devashish Datt Mamgain | Sep, 2022

Traditional marketing strategies consist of content on websites, blogs, social media, and email. And there have been many transformations in that content over time — the text has given way to visuals and media; businesses focus on relationships and trust rather than on hard sells; savvy consumers what “social proof” of the value business brings to the table. Still, most of the traditional content is one-way communication.Enter the world of chatbots and two-way conversations — a far more personal way for businesses to communicate with their audiences. You have already experienced this new technology if you have used any personal assistant via your smartphone or experienced in-home devices such as Alexa.Now it’s time to move this technology into your overall marketing and customer relationsh...
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10 Best Customer Retention Software You Must Try (2022) | by Devashish Datt Mamgain | Aug, 2022
27Aug By Devashish Datt MamgainNo Comments
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10 Best Customer Retention Software You Must Try (2022) | by Devashish Datt Mamgain | Aug, 2022

What could surpass the bliss of welcoming new customers every day? A repeat customer.Investing in your products or services is undoubtedly a thing with a hundred new customers marching toward your business. But studies show that about 13% of unhappy customers will share the word about their poor experience with over 20 people.So, retaining existing customers and making sound efforts to turn them into return customers is the key.That’s why businesses are all the rage about customer retention software. These are tool that helps them accentuate customer loyalty and establish a long-lasting relationship.Let’s understand what this means and explore the top customer retention software.Create a free ChatbotWhat is Customer Retention Software, and Why Is It Important?Customer retention is an appro...
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WhatsApp Lead Generation: Use Chatbots to Generate Lead | by Devashish Datt Mamgain | Aug, 2022
22Aug By Devashish Datt MamgainNo Comments
ai-chatbot, best chatbot, chatbot, chatbot app, chatbot messenger, chatbot online, chatbot website, creating chatbots, facebook bot, facebook chatbot, facebook messenger bot, google chat bots, instagram chatbot, kommunicate, lead-generation, robot chat, whatsapp-chatbot

WhatsApp Lead Generation: Use Chatbots to Generate Lead | by Devashish Datt Mamgain | Aug, 2022

WhatsApp has come far from its usual avatar of being an instant messenger. From mom-and-pop businesses to large-scale enterprises, almost everyone has started integrating WhatsApp chatbots into their customer service channels. However, WhatsApp does offer capabilities that can serve in lead generation as well.There are four traits that make WhatsApp ideal for lead generation:Familiarity — The world knows WhatsApp is the primary tool for real-time messaging. With five billion+ downloads, it is one of the most downloaded and widely used apps in the world. WhatsApp needs no introduction and hence is an excellent platform for lead generation.Friendliness — You don’t need special training or introduction to become familiar with the WhatsApp chat interface. The intent of the design is to make re...
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10 Benefits that Chatbots Are Bringing To The US Healthcare Industry | by Devashish Datt Mamgain | Aug, 2022
16Aug By Devashish Datt MamgainNo Comments
ai-chatbot, best chatbot, chatbot, chatbot app, chatbot online, chatbot website, chatbot-for-businesses, chatbots, creating chatbots, kommunicate, robot chat

10 Benefits that Chatbots Are Bringing To The US Healthcare Industry | by Devashish Datt Mamgain | Aug, 2022

In the healthcare industry, every fraction of time weighs significance. People do not want to engage in waiting lines or sit by the phone looking out for a response from medical professionals. In this post-pandemic world, healthcare providers have to be more keen-eyed with their approach to customer service. Given the sense of fear and watchfulness the virus has evoked among people, it is vital for the healthcare industry to stay ahead of the game. This takes them to the implementation of healthcare chatbots.The global chatbot market was valued at US $526 million in 2021. The research estimates that it will be US $3,619 million by 2030, at a CAGR of 23.9% during the forecast period. This technology trend has more rewards for healthcare service providers than you know. If you’re planning to...
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How to Add Chatbot to React Native | by Devashish Datt Mamgain | Jul, 2022
28Jul By Devashish Datt MamgainNo Comments
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How to Add Chatbot to React Native | by Devashish Datt Mamgain | Jul, 2022

Building a chatbot on a React Native app may have been a complicated affair in the past, but not so today, thanks to Kommunicate’s Kompose chatbot builder.In this tutorial, we are going to build a chatbot application from scratch using Kompose ( Kommunicate Chatbot) and React Native.We’ll do the integration in 2 phases:Create a Kompose chatbot and set up the answers.Add the created chatbot to your React JS website.Phase 1: Create a chatbot in Kompose and setup the answersIf you do not have an account in Kommunicate, you can create one here for free.Next, log in to your Kommunicate dashboard and navigate to the Bot Integration section. Locate the Kompose section and click on Integrate Bot.If you want to build a bot from scratch, select a blank template and go to the Set up your bot section....
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Top 14 AI Chatbot Platforms for Business [2022 edition] | by Devashish Datt Mamgain | Jun, 2022
10Jul By Devashish Datt MamgainNo Comments
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Top 14 AI Chatbot Platforms for Business [2022 edition] | by Devashish Datt Mamgain | Jun, 2022

What sets your business apart from the competition in the market? Superior products? A greater variety of products? Faster delivery? While these are all important factors, the one factor that will keep your business in the minds of your customers is how you made them feel before, during, and most importantly, after the purchase has been made.In other words, your customer experience has to be top-notch, and this is where AI chatbots come in.Chatbots not only make your business more efficient, but they also help in delivering a customer experience that will leave a positive impression of your brand. Also, customers these days don’t mind speaking to a chatbot, according to Small Biz Genius’s report, which says that as long as the bot is prompt in its response, over 63% of the users will inter...
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How to Create a AI Chatbot in Python Framework | by Devashish Datt Mamgain | Jun, 2022
28Jun By Devashish Datt MamgainNo Comments
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How to Create a AI Chatbot in Python Framework | by Devashish Datt Mamgain | Jun, 2022

Chatbots are software tools created to interact with humans through chat. The first chatbots were able to create simple conversations based on a complex system of rules. Using Flask Python Framework and the Kompose Bot, you will be able to build intelligent chatbots.In this post, we will learn how to add a Kompose chatbot to the Python framework Flask.Pre-requisites:You will need a Kommunicate account for deploying the python chatbot.Kommunicate is a no-code, hybrid chatbot platform that is built over a powerful Conversational AI system.Also, you will need Python and the Flask framework installed on your system. To read more info about the Flask framework, please follow this link.We will be using Flask in this tutorial. If you are looking to add Dialogflow chatbot to the Django framework, ...
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Chatbots vs. Humans: Which One Should You Choose And Why | by Devashish Datt Mamgain | Feb, 2022
4Mar By Devashish Datt MamgainNo Comments
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Chatbots vs. Humans: Which One Should You Choose And Why | by Devashish Datt Mamgain | Feb, 2022

Customer service has always been important, but as the economy becomes more competitive, it is even more important that clients have a smooth interaction with your company. That’s the only way to retain customers and continue to grow in this economic climate.Making sure customers have an amazing interaction with your company should be priority #1. They’ve written in with a problem or question, and want answers fast. If they don’t get it, they won’t stick around long.There are two major options for companies: chatbots and humans.Both present costs and benefits, and it’s important to weigh them against each other. Chatbots are relatively new to the customer service world, but they’re quickly becoming a popular way to provide highly efficient real-time service.The global chatbot market was es...
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How to Create a Telegram Chatbot in 2022 | by Devashish Datt Mamgain | Jan, 2022
27Jan By Devashish Datt MamgainNo Comments
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How to Create a Telegram Chatbot in 2022 | by Devashish Datt Mamgain | Jan, 2022

Telegram has been growing in popularity ever since it was launched close to a decade ago. The app has close to 540 million users, 38% of whom are from Asia. The app offers a powerful alternative to WhatsApp and Facebook Messenger and claims to be more secure than both these platforms. In fact, speed and security are Telegram’s USP.As the name suggests, a Telegram chatbot is a chatbot that lives on the Telegram platform and facilitates automated conversations between a human and a computer through the Telegram app.The chatbot functions just like a human being with whom you are chatting using Telegram, with the only difference being that the responses are canned and you might get the same response for similar questions.If a large percentage of your target audience is active on Telegram, then...
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Chatbot for Prestashop — Build your Chatbot and Integrate with Prestashop | by Devashish Datt Mamgain | Dec, 2021
30Dec By Devashish Datt MamgainNo Comments
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Chatbot for Prestashop — Build your Chatbot and Integrate with Prestashop | by Devashish Datt Mamgain | Dec, 2021

What is PrestaShop?PrestaShop is a free, open-source, e-commerce solution that equips you with all the features you need to build an online store and scale your business. It is used by more than 300,000 shops worldwide and is available in 65 different languages.PrestaShop is fairly easy to use, has a solid set of features that help run your stores in the cloud or via self-hosting. The users can customize their store themes using add-on modules. Prestashop themes and modules can be sold to merchants by third-party developers through the PrestaShop marketplace.It is an automated software program that you can use to chat with the customer when they are on your platform, giving you the ability to quickly reply to customer queries. A PrestaShop chatbot lives on the PrestaShop website and is con...
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Integrate IBM Watson with Whatsapp | by Devashish Datt Mamgain | Dec, 2021
16Dec By Devashish Datt MamgainNo Comments
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Integrate IBM Watson with Whatsapp | by Devashish Datt Mamgain | Dec, 2021

IBM Watson Assistant is a chatbot that employs artificial intelligence. It comprehends customers queries and responds quickly, consistently, and accurately across any application, device, or channel. And mainly Watson Assistant is a service that allows you to integrate conversational interfaces into any website or app.In this tutorial, I will show how to use Kommunicate to link a Watson Assistant chatbot to WhatsApp, extending its capabilities. Assuming you’re familiar with Watson Assistant and how it works. We’ll be concentrating solely on integrating the Watson chatbot with WhatsApp using Kommunicate. However, if this is your first time using Watson, you can get started here.To begin, you will require a platform that will assist you in integrating the chatbot and will provide the service...
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Handle Dialogflow Errors (ES & CX) | by Devashish Datt Mamgain | Nov, 2021
20Nov By Devashish Datt MamgainNo Comments
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Handle Dialogflow Errors (ES & CX) | by Devashish Datt Mamgain | Nov, 2021

If you’ve spent any time testing your Dialogflow ES or CX while creating agents, working with webhooks, and integrations with other platforms, you’ve probably seen various error messages. In this post, we cover some of the most common errors, and how to resolve those errors.The error would be like,Dialogflow API has not been used in the particular project id error for API call.SolutionTo resolve this issue, ensure you have done the following.Set the GOOGLE_APPLICATION_CREDENTIALS environment variable and then also check if you have provided the correct project ID to the API call. Please refer to this doc for setting environment variables.When trying to delete a GCP project, you might get a notification that the project cannot be deleted, It is due to different ownership property, and one o...
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How to Build a Chatbot for Your Line App Without Any Coding? | by Devashish Datt Mamgain | Aug, 2021
18Aug By Devashish Datt MamgainNo Comments
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How to Build a Chatbot for Your Line App Without Any Coding? | by Devashish Datt Mamgain | Aug, 2021

LINE is a freeware app for instant communications on electronic devices such as smartphones, tablet computers, and personal computers. It supports messaging, free voice, and video calls.The biggest benefit of using LINE is it provides free access to free messaging and calling.LINE has more than 200 million monthly active users and it has its own mobile payment system. Users can add credit cards and use their phones to pay for things.In order to set up the LINE integration for your bot, you’ll need the following:LINE account (Official Account Manager & Developer account)LINE app installed on the mobile deviceKompose codeless chatbot builder, you can signup here for 30 days free trial.First, you need to build a chatbot using Kompose and then add it to your Line app.Kommunicate provides a...
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Shopify Chatbot: How to Create & Automate Your Customer Support? | by Devashish Datt Mamgain | Aug, 2021
8Aug By Devashish Datt MamgainNo Comments
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Shopify Chatbot: How to Create & Automate Your Customer Support? | by Devashish Datt Mamgain | Aug, 2021

Shopify is one of the most widely used e-commerce platforms that have helped many businesses globally to go online by building their marketplace. It’s used by more than 800,000 vendors worldwide. While the customer is the pivot around which the eCommerce business works, it is essential to have effective customer engagement to enhance their experience and improve overall sales. This is where the Shopify bot comes in handy.Bots have played an instrumental role in addressing the customer’s queries and converting them into active sales. Due to limited person power and the ever-increasing volume of customers on e-commerce stores, it is impossible to keep up without automation, AI and chatbots.In the e-commerce world, bots are bringing out a transformation. They are recreating the user experienc...
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How to Integrate Dialogflow Chatbot to Python Frameworks | by Devashish Datt Mamgain | Jul, 2021
27Jul By Devashish Datt MamgainNo Comments
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How to Integrate Dialogflow Chatbot to Python Frameworks | by Devashish Datt Mamgain | Jul, 2021

Chatbots are software tools created to interact with humans through chat. The first chatbots were able to create simple conversations based on a complex system of rules. Using Python and Dialogflow frameworks, you would be able to build intelligent chatbots.In this post, we will learn how to add a Dialogflow chatbot to Python frameworks such as Flask or Django.You will need a Dialogflow account, a Kommunicate account for deploying the chatbot. Also, you will need Python and Flask frameworks installed on your system. To need more info about the Flask framework, please refer to this link.We will be using Flask in this tutorial. If you are looking to add Dialogflow chatbot to the Django framework, you can see this tutorial.Login to the Dialogflow console. An agent is just a chatbot. You can t...
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Step by step guide to building a Facebook chatbot without any coding. | by Devashish Datt Mamgain | Jun, 2021
12Jun By Devashish Datt MamgainNo Comments
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Step by step guide to building a Facebook chatbot without any coding. | by Devashish Datt Mamgain | Jun, 2021

A chatbot is an AI conversational program that you can use to chat with your customers/visitors on your behalf with pre-programmed responses. The conversation happens on Facebook-based platforms like Messenger. It aims at helping users with the necessary support in seconds.While we have understood what these chatbots are. Now we also need to know how companies are using chatbots on Facebook to improve their social strategy.Using a facebook chatbot to assist marketingWith the availability of chatbots on Facebook, one can use such chatbots to generate leads via advertising. The basic idea of these chatbots is to automate the interactions and assist the target users with the requisite information. Before the availability of such chatbots, we often failed to respond to our prospects in real-ti...
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Create a WhatsApp Bot in 3 easy steps | by Devashish Datt Mamgain
25May By Devashish Datt MamgainNo Comments
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Create a WhatsApp Bot in 3 easy steps | by Devashish Datt Mamgain

WhatsApp’s massive growth in popularity over the past few years has created many opportunities for businesses. Companies around the world are currently discovering the power of the WhatsApp Business app. It allows you to send notifications and messages using a WhatsApp chatbot, which is a great way to increase and personalize customer engagement.WhatsApp has become one of the most popular messaging applications globally, with over 1.5 billion users, and the latest launches of Company Profiles and Business Accounts open up a new room for companies to connect with people all over the world.WhatsApp chatbot is a software program running on the encrypted WhatsApp platform. WhatsApp Bot is simply an automated chat system connected to a WhatsApp phone number linked to your business.Companies can...
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