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When Clients and Customers Call How to Keep Them Happy and Answer Questions
Part of being a small business owner is taking calls on a regular basis. Consumers who are looking for your products and services will be making inquiries. If you are in the service industry, an emergency call is the easiest and most straightforward type of call to deal with. If someone calls because they have a frozen pipe, a plumbing issue, or water filling up in the basement, they don’t care about how much it will cost them. They just want to know when you can come and fix the problem.
“Build relationships, not links.” Scott Wyden Kivowitz
If someone calls asking for a particular service, injuring about the prices, what is the best way to handle the phone call?
Three out of every four consumers in Canada express that a negative encounter with a business has the potential to sour the...
