Saturday, October 16Digital Marketing Journals

Tag: Engati

Why do you need to deploy an eLearning chatbot | by Engati | Oct, 2021
ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot messenger, chatbot online, chatbot website, conversation with ai, creating chatbots, education, education-bot, education-chatbot, elearning-chatbot, facebook bot, facebook chatbot, facebook messenger bot, google chat bots, robot chat, technology

Why do you need to deploy an eLearning chatbot | by Engati | Oct, 2021

Are eLearning chatbots worth it? Do they really help your students? Should your institute invest in one? Well, if you really care about your students and want to help them learn in the most effective manner during these unprecedented times, you should consider investing in an intelligent eLearning chatbot. Here’s why!With remote learning becoming the norm and students taking courses from all over the world, Edtech has become extremely important. Student engagement tools like eLearning chatbots help students find all the answers they seek, wherever they are at any time.‍1. Instant answersArtificial intelligence chatbots will allow your students to get answers to their questions instantly. They won’t need to wait for ages, hoping to get an answer to an email. They won’t even need t...
How to retain customers on your Shopify store | by Engati | Oct, 2021
ai bot, ai chat, ai chatbot, ai-chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot messenger, chatbot online, chatbot website, chatbots, conversation with ai, creating chatbots, ecommerce-bot, ecommerce-chatbots, facebook bot, facebook chatbot, facebook messenger bot, instagram chatbot, robot chat, shopify-chatbot

How to retain customers on your Shopify store | by Engati | Oct, 2021

Most companies focus more on acquisition than on retention. For a lot of them, that’s a mistake. Unless you’re just starting out, you should focus on retaining existing customers.Various studies have shown that retaining customers could be anywhere from 5 to 25 times cheaper than acquiring new customers. To make this sweeter, customer retention actually helps you with customer acquisition since loyal customers are 4 times more likely than new customers to refer you to their friends and family. These loyal customers are also 7 times more likely to try your new offerings.‍There are many metrics that you could track to measure customer retention. Here are the most important ones:1. Repeat purchase rateThis refers to the percentage of customers who made more than one purchase from yo...
How can you use WhatsApp for customer service? [Tips + best practices] | by Engati | Sep, 2021
ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbots, conversation with ai, creating chatbots, customer-experience, google chat bots, robot chat, technology, Whatsapp, whatsapp-chatbot

How can you use WhatsApp for customer service? [Tips + best practices] | by Engati | Sep, 2021

Globally, there are about 3 million companies that use WhatsApp business to reach and engage their customers. 84% of SMBs believe that WhatsApp is a very effective way for them to communicate with their customers.Wondering why so many companies are going all out to serve their customers over WhatsApp? Want to know how you could scale up WhatsApp customer support?We’re answering all your questions in this article.‍WhatsApp has 2 billion active users in 180 countries. It’s almost certain that your customers are using WhatsApp on a regular basis. To make it even better, 70% of WhatsApp users check the app daily.And guess what, providing customer support over WhatsApp reduces customer effort by eliminating the need for them to always visit your website, write an email, or even get on...
Investing in Conversational Automation | by Engati | Aug, 2021
ai, ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot messenger, chatbot online, chatbot website, chatbot-partner, chatbots, conversation with ai, creating chatbots, facebook bot, facebook chatbot, facebook messenger bot, google chat bots, robot chat, technology, whitelabel-chatbot

Investing in Conversational Automation | by Engati | Aug, 2021

The most remarkable transformation the digital revolution brought upon us is the need to collaborate. We saw hints of this back in 2006 with the release of Google Docs, which allowed users to write and collaborate in real-time.As years passed and network speeds became faster, Cloud collaboration is now at an all-time high. It’s incredible what we can achieve when working together, learning together, and building together.COVID-19 has been a catalyst for accelerated digital transformation. While one-stop solutions may be ideal for organizations, the ability to tap into multiple sources of expertise is what brings out the most impactful solutions.We’re at our best when we collaborate, and with our partners, we aim to deliver a superior customer experience for their clients. Whether that’s...
Whitelabel Chatbot Partnership — How to invest in automation? | by Engati | Aug, 2021
ai bot, ai chat, ai chatbot, best chatbot, bot-ai, chatbot, chatbot ai, chatbot app, chatbot messenger, chatbot online, chatbot website, chatbot-partner, chatbots, conversation with ai, creating chatbots, facebook bot, facebook chatbot, facebook messenger bot, google chat bots, instagram chatbot, partnerships, robot chat, whitelabel-chatbot

Whitelabel Chatbot Partnership — How to invest in automation? | by Engati | Aug, 2021

It’s the start of a new decade bringing on a multitude of changes in the way our daily lives function. One major aspect that has been evolving at a rapid pace is the way we communicate with each other. Be it B2B, B2C, or C2C, all our conversations are evolving into a newer dimension of AI.So, before we talk about the benefits of a white label chatbot and live chat platform, let’s look at some of the ways in which AI and chatbot technology is transforming the way we work and live.‍Conversational AI refers to the use of messaging apps, speech-based assistants, and chatbots to automate communication and create personalized customer experiences at scale.Chatbot tech, a division in conversational AI, is also rising into popularity swiftly. To an extent where it’s predicted that 80% of...
What are WhatsApp message templates and how can you use them? | by Engati | Jul, 2021
ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, conversation with ai, creating chatbots, robot chat, Whatsapp, whatsapp-chatbot, whatsapp-messages, whatsapp-technology, whatsapp-template

What are WhatsApp message templates and how can you use them? | by Engati | Jul, 2021

While using a WhatsApp Business Number, there are two kinds of messages that you can use. If the customers you wish to message have interacted with your business number within the last 24 hours, you can send them session messages.But, if those customers have not interacted with your WhatsApp Business number within the last 24 hours, you would need to send message templates to them.‍If you need to reach customers who have not interacted with your WhatsApp Business Number within the last 24 hours, message templates are exactly what you need. WhatsApp message templates are message formats pre-approved by WhatsApp and can be sent to customers who are not within the 24-hour window of having interacted with your business number.You can leverage message templates to push out notificatio...
How to Enter an Unknown Terrain of Code | by Engati | Jul, 2021
ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbots, Code, conversation with ai, creating chatbots, robot chat, technology, understanding-code, writing-new-code

How to Enter an Unknown Terrain of Code | by Engati | Jul, 2021

Writing every single line of code grounds up in every project you work on is reductio ad absurdum. Often times we need to look at and understand code written by our team members or some employees who no longer work on that project.So if you are new to a project, here is what you could do before you ask one of your colleagues for assistance and try to increase your skills to debug existing code.This is mostly the best place to start because this is where your customers start. For you to know a feature from end to end, this should give references or content that your customers actually go through to set up or use the feature. If you don’t find this, just imagine how a customer who doesn’t even have access to the code would be using the feature!‍After you read up the documentation a...
How technical are APIs?. The driver for this article is not to… | by Engati | Jul, 2021
ai bot, ai chat, ai chatbot, api, api-development, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbots, conversation with ai, creating chatbots, live-chat, robot chat, technology

How technical are APIs?. The driver for this article is not to… | by Engati | Jul, 2021

The driver for this article is not to start a debate on what things need technological prowess to understand versus the logical components of a highly scalable SaaS-based platform. We intend to help you fit a complex system into a logical block in a way that a layperson can understand.‍Let’s take an example where you are talking to your friend. If the two of you speak in the same language, it’s convenient for one person to understand what the other is saying.‍‍But imagine having the same discussion with a person who doesn’t speak the language. It seems tricky, right?‍‍‍Replace the people in these pictures with systems. APIs can be thought of as the communication medium across the system. Let’s take an example. You have two systems; System A is E...
10 amazing ways chatbots can improve customer engagement in banking | by Engati | Jun, 2021
ai bot, ai chat, ai chatbot, banking-bot, best chatbot, bots, chatbot, chatbot ai, chatbot app, chatbot messenger, chatbot online, chatbot website, chatbot-banking, chatbot-development, chatbots, conversation with ai, creating chatbots, facebook bot, facebook chatbot, facebook messenger bot, robot chat

10 amazing ways chatbots can improve customer engagement in banking | by Engati | Jun, 2021

The best service a bank can offer to its customers is one that’s meaningful, engaging, and personalized. Chatbots in banking have huge potential for customer engagement. It gives customers 24/7 access to support and banks can make great use of AI and improve customer engagement to enhance the experience and improve retention.In fact, you can easily measure the ROI of chatbots by conducting a survey, collecting feedback, and getting a sense of how happy and satisfied your customers are. All in all, we can say that customer engagement is crucial for every business. It is crucial in every domain that you visit and chatbot in banking is not far behind.These are promising numbers and show great credibility in AI. It clearly illustrates how chatbots can improve customer experience in the bank...
Insurance Chatbot | The success story of 3 largest companies | by Engati | Jun, 2021
ai bot, ai chat, ai chatbot, ai-chatbot, best chatbot, bots, chatbot, chatbot ai, chatbot app, chatbot messenger, chatbot online, chatbot website, chatbot-development, conversation with ai, creating chatbots, facebook bot, facebook chatbot, facebook messenger bot, insurance-bot, insurance-chatbot, robot chat

Insurance Chatbot | The success story of 3 largest companies | by Engati | Jun, 2021

Life can come at you in unpredictable ways, and having yourself safely insured is always a smart investment plan. The core of any insurance plan is to provide you with protection. Making small investments in insurance can provide you with financial security in advance. Now, with technological advancements and messaging platforms growing popular, the insurance sector has seen a significant surge in the way it has been running all along. Insurance is a data-driven sector and in the last many years, data corruption has been a persistent problem in this sector. Hence, AI-driven chatbots are a boon!Making use of chatbots in the insurance sector, companies have been able to uplift their services, communication, efficiency, and customer support. So in this blog, let’s dig a little deep into ho...
9 tips to write the perfect chatbot script! | by Engati | Jun, 2021
ai bot, ai chat, ai chatbot, ai-chatbot, best chatbot, bots, chatbot, chatbot ai, chatbot app, chatbot messenger, chatbot online, chatbot website, chatbot-design, chatbot-development, chatbot-technology, conversation with ai, creating chatbots, facebook bot, facebook chatbot, facebook messenger bot, robot chat

9 tips to write the perfect chatbot script! | by Engati | Jun, 2021

In December 2018, the sci-fi series Black Mirror released Bandersnatch. Much like the choose-your-adventures books we’ve grown up with, Bandersnatch was an interactive film where viewers make decisions for the main character, Stefan- who is designing his own interactive game. We start to see the framework of how to create a game in this genre. Starting from the pages of decision trees to the decision fatigue of having to come up with every alternative for each option.Choose-your-own-adventure genres of media are an elementary, low-tech version of interactivity, long before today’s complex open-world games were available. We now live in an environment where interactive interfaces are everywhere. Phones, laptops, smartwatches, tablets, chatbots, and televisions are integral parts of our d...
What are chatbot flows? How do you build them? | by Engati | Jun, 2021
ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbot-design, chatbot-development, chatbot-flow, chatbot-technology, conversation with ai, creating chatbots, google chat bots, robot chat

What are chatbot flows? How do you build them? | by Engati | Jun, 2021

Your chatbot flow is the most critical factor when it comes to creating a bot that feels natural. But how do you make one that takes into account every possible scenario?In this article, we’re walking you through the art of building chatbot flows that feel right. Let’s get started!‍A chatbot flow is a structure that determines how a conversation will take place, taking into account the questions your chatbot would ask and the various replies that a user could provide. A chatbot flow is a series of paths that a user’s responses could trigger.Each path would consist of nodes that either display, request, or process information. Some of these nodes could even be used to integrate your chatbot with third-party software.1. What is your chatbot’s purpose?Determine what you intend your ...
Bots v/s live chat | What does your business need? | by Engati | Jun, 2021
ai bot, ai chat, ai chatbot, best chatbot, best-live-chat, bots, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbot-support, chatbot-technology, conversation with ai, creating chatbots, live-chat-software, robot chat

Bots v/s live chat | What does your business need? | by Engati | Jun, 2021

If you’re reading this, chances are that you’ve decided to engage your customers more effectively. But you’re confused. Chatbots and live chat both seem like they could help you. But you want to give your customers what they deserve — the very best option.Allow us to help you with that.We’re going to walk you through both of these options and then help you pick the perfect solution for your business.Are you ready? Let’s get started!‍Chatbots help you scale up your conversations by automating them. These bots can either be pre-programmed or they can run on artificial intelligence, allowing them to handle increasingly complex conversations.They have the capability to handle around 80% of our inbound customer queries and eliminate wait times. To make it even better, a single chatbot...
The 6 types of chatbots — Which one do you need? | by Engati | Jun, 2021
ai bot, ai chat, ai chatbot, ai-chatbot, best chatbot, bots, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbots, conversation with ai, creating chatbots, google chat bots, robot chat, types-of-chatbots, voicebots

The 6 types of chatbots — Which one do you need? | by Engati | Jun, 2021

A chatbot on an eCommerce website would be totally unlike the one for Banking. Just how we contrast in our personality and talents, the same goes for chatbots in their appearance and activities!In this blog, we’ll be touching upon what are the different types of AI chatbots, the different types of business chatbots, and their applications and their functionalities. This will give you a clear understanding as to how many types of chatbots are there and what would be the ideal chatbot type for your business!1. Menu/button-based chatbotsMenu/button-based chatbots are the most basic type of chatbots currently implemented in the market today. In most cases, these chatbots are glorified decision tree hierarchies presented to the user in the form of buttons. Similar to the automated phone menu...
Create Telegram Chatbot. In January 2021, Telegram announced… | by Engati | Jun, 2021
ai bot, ai chat, ai chatbot, best chatbot, bots, chatbot, chatbot ai, chatbot app, chatbot messenger, chatbot online, chatbot website, chatbot-design, chatbot-technology, conversation with ai, creating chatbots, facebook bot, facebook chatbot, facebook messenger bot, google chat bots, robot chat, telegram-bot, telegram-messenger

Create Telegram Chatbot. In January 2021, Telegram announced… | by Engati | Jun, 2021

In January 2021, Telegram announced that it reached 500 million monthly active users. By 2022, it expects to cross a billion users.In a world where privacy is a major concern, Telegram has made explicit attempts to protect its users’ data. That’s why it’s got an astoundingly loyal user base.Due to its focus on privacy and security, consumers all over the world are shifting towards the app. That gives your business a great opportunity to engage with customers on a platform where they feel safe and comfortable.But, how do you engage and support your customers at scale on Telegram?By creating an intelligent Telegram chatbot that can automate the resolution of your queries!‍An AI-driven telegram chatbot can help you deliver personalized marketing messages to your prospects and even h...
Create WhatsApp Chatbot. Since you’re here, it means that you… | by Engati | May, 2021
ai bot, ai chat, ai chatbot, automation, best chatbot, chatbot, chatbot ai, chatbot app, chatbot messenger, chatbot online, chatbot website, conversation with ai, create-chatbot, creating chatbots, facebook bot, facebook chatbot, facebook messenger bot, robot chat, technology, Whatsapp, whatsapp-chatbot

Create WhatsApp Chatbot. Since you’re here, it means that you… | by Engati | May, 2021

Since you’re here, it means that you have understood that you need to engage your customers over the channel they are most comfortable using. Kudos to you!You know that your customers are rather active over WhatsApp. Now, you have two questions on your mind.Can you engage customers over WhatsApp manually, or do you need a chatbot?How do you create a chatbot on WhatsApp?Well, we’ve got all the answers you are looking for.We’re going to help you decide whether you need a WhatsApp chatbot, then show you exactly how to build a bot, and walk you through all the steps involved in deploying it on WhatsApp.Grab on to your seats. We’re getting started!If you have a very small clientele, you might be able to survive by manually responding to each message. But as your business grows, that will bec...
Chat v/s Email v/s Phone: The winning customer support channel | by Engati | May, 2021
ai, ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot messenger, chatbot online, chatbot website, chatbots, conversation with ai, creating chatbots, customer-experience, customer-support, facebook bot, facebook chatbot, facebook messenger bot, robot chat, support-channels

Chat v/s Email v/s Phone: The winning customer support channel | by Engati | May, 2021

Email, phone calls, and chat. Is one truly better than the others?Does any of them create customer experiences superior to the ones made by others?Read on to find out which channel claims customer support glory.Emails have been an integral part of customer support infrastructure for decades. To say that the email is dead would be a lie.But, it does have its limitations. Depending solely on email is a sure-shot path to frustrated customers.DetailsEmails allow your customers to describe the issues they’re facing in greater detail. Your customers will think the email through and check to see whether they’ve missed anything.They even allow your agents to explain the solution in depth.Less intimidatingA phone call can be somewhat intimidating, especially if the customer is an introvert. With...