Wednesday, October 20Digital Marketing Journals

Why do you need to deploy an eLearning chatbot | by Engati | Oct, 2021


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Are eLearning chatbots worth it? Do they really help your students? Should your institute invest in one? Well, if you really care about your students and want to help them learn in the most effective manner during these unprecedented times, you should consider investing in an intelligent eLearning chatbot. Here’s why!

1. Instant answers

An eLearning chatbot will be able to answer around 80% of your students’ queries without any hiccups. And guess what, if your bot can’t answer a query, you can train the bot with great ease so that it is able to answer questions like that whenever they are asked in the future.

2. 24/7 support

This problem is even more pronounced because, due to the pandemic, your students are studying remotely, spread all over the world. Their timings might not match your staff’s schedule.

The good news is that you can fix this issue without forcing your staff to pull all-nighters throughout the year.

Those instant answers that your chatbot provides won’t be limited to your working hours. Your students could ask a question at 4:45 in the morning and still get an answer in less than a second.‍

3. Increased student satisfaction

Students feel better about your educational institution or eLearning platform. They’ll spread the word about you in a positive way, becoming evangelists for your institution and providing you with free word of mouth marketing.

The accessibility of information and the reduction of anxiety would also help your students learn in a more effective manner and perform better in their evaluations, thus creating powerful social proof for your institution and attracting more prospective students.‍

1. How Conversational AI can Automate Customer Service

2. Automated vs Live Chats: What will the Future of Customer Service Look Like?

3. Chatbots As Medical Assistants In COVID-19 Pandemic

4. Chatbot Vs. Intelligent Virtual Assistant — What’s the difference & Why Care?

4. Staff gets to focus on higher value work

This means that your staff would not have to waste their time monotonously and mechanically answering the same repetitive questions over and over again.

This would allow your staff to focus their attention and energy on tasks that are more fulfilling and matter more. It would even give your staff the opportunity to take the time to prepare more thoroughly and deliver lectures that are more insightful and engaging than ever before.‍‍

1. Admissions

In fact, the bot could make the admissions and enrollment process much easier for your students by allowing them to sign up and apply for courses directly over the bot. Instead of having to navigate through your website or even downloading your app, your prospective students could fill forms within the chatbot or just provide their information in a conversational format by answering the questions that the chatbot asks.

Your chatbot could even be integrated with your database, CRM, or Google Sheets to store the information collected from prospective students.

Your prospective students could even submit necessary documents by uploading them to your chatbot.‍

2. Administrative queries

Your students have a lot of administrative queries on their minds and you should seek to resolve them as fast as possible. Chatbots can help here, since most of these questions are repetitive in nature, have answers that have been pre-decided, and your chatbot can be trained in advance to answer them.‍

3. Notifications and reminders

You can use your chatbot to broadcast notifications and reminders to your students about assignments, exams, events, etc. And to make it even better, you get to broadcast these messages on the channels your students prefer using, like WhatsApp.

Pro tip:Use WhatsApp message templates to broadcast messages to your students.‍

4. Assignment submissions

To make that possible, you’d just have to add a file upload node in your chatbot flow.‍

5. Notifications and reminders

An eLearning chatbot could fill in for the professor here, clarifying doubts and providing students with all the answers and information they need.‍

6. Sharing additional information

You can use your education chatbot to send documents as well as links for further reading.‍

7. Doubling as an HR chatbot for your institute’s staff

1. Speak the language your students are comfortable with

You need to be able to communicate with your students at scale in their own language. Your Engati chatbot can help you reach, engage, and educate your students in 50+ languages.‍

2. Reach students where they want to be reached

Do better.

You know that your students are spending around hours on social media (28 minutes a day on WhatsApp itself). Why aren’t you reaching them there?

Use your Engati chatbot to engage and educate your students over WhatsApp, Facebook Messenger, Telegram, and 10+ other channels, delivering an omnichannel experience.‍

3. Use a Oneview inbox

Our conversation stitching feature allows your representatives to look at past conversations that they, other agents, or even your chatbot had with particular students, so that they always have context across all channels and never have to repeat questions and frustrate customers.

4. Pay attention to analytics

5. Keep training

Training becomes even easier when you don’t have to upload answers to individual questions. With our DocuSense technology, you could just upload a document to the bot and it will parse through it and pull all the answers that your students need — extremely useful for training your bots to answer doubts regarding course material.‍

6. Use chatbots and live chat

They built an intelligent chatbot with a go-to-market time of just 14 days using Engati’s no code chatbot platform.

Their bot helps students take a break during the pandemic and travel (virtually) to museums and other attractions. It even helps them with guided meditations and much more.

This article about “Why do you need to deploy an eLearning chatbot” was originally published in Engati blogs.

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