Saturday, July 24Digital Marketing Journals

Tag: Care

Chatbot Vs. Intelligent Virtual Assistant — What’s the difference & Why Care? | by Haptik | May, 2021
ai bot, ai chat, ai chatbot, artificial-intelligence, best chatbot, bots, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbots, conversation with ai, conversational-ai, conversational-ivr, creating chatbots, robot chat

Chatbot Vs. Intelligent Virtual Assistant — What’s the difference & Why Care? | by Haptik | May, 2021

Implementing a Conversational AI solution is integral for businesses that want to improve their Customer Experience. With the right strategy, you can engage with customers in human-like conversations while being cost-effective. However, with a plethora of solutions available, most CX and Digital Transformation professionals get confused between ‘chatbots’ and ‘intelligent virtual assistants’.The principal question being — can ‘chatbot’ and ‘Intelligent Virtual Assistant’ be used interchangeably? Or does their scope, complexity, and capabilities vary?Simply put, Intelligent Virtual Assistants (IVA) are evolved chatbot solutions to serve the needs of a modern-day enterprise customer. Chatbots are simple rule-based systems that can only handle simple, routine FAQs. On the other hand, IVAs ...
New Alexa Care Hub Keeps a Remote Eye on Older Relatives | by Tapaan Chauhan | Dec, 2020
ai bot, ai chat, ai chatbot, alexa, amazon-echo, best chatbot, bots, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, conversation with ai, creating chatbots, robot chat, smart-home, voice-assistant

New Alexa Care Hub Keeps a Remote Eye on Older Relatives | by Tapaan Chauhan | Dec, 2020

Once Care Hub is set up, you’ll be able to access a feed of all your loved ones’ interactions with an Echo device or other connected smart home device. This lets you know what they’re doing and what room of the home they’re in. You can also set up a feature to alert you if no activity is detected by a particular time of day. When people are separated for safety reasons, the Care Hub is an excellent option for staying connected that allows you to check in on loved ones without violating their privacy. While the Care Hub isn’t the same as seeing someone in person, it can provide peace of mind when you have elderly parents or relatives that live alone.1. 3 Tips for your Voice and Chatbot Program from Gartner’s Customer Service Hype Cycle 20202. Deploying Watson Assistant Web Chat in Salesf...