Saturday, September 12Digital Marketing Journals

Tag: Calls

Elon Musk calls LinkedIn ‘Cringe’—Announces…
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Elon Musk calls LinkedIn ‘Cringe’—Announces…

It seems we can’t go for one week without talking about Elon Musk, but the news simply writes itself. In a recent post, The Tesla, SpaceX, and xAI owner announced his intentions to compete with LinkedIn by incorporating job listings into X (formerly Twitter). In trademark Musk fashion, the Twitter boss told his followers he couldn’t use LinkedIn because its ​‘cringe level is so high’. Presumably, this reveals that Musk believes his own ​‘cringe levels’ to be remarkably low in comparison. Whatever you say, Elon. In the tweet, Musk also announced that he would make the X competitor to LinkedIn ​‘cool’. It’s impossible to predict what this entails.  Perhaps Musk’s idea of cool is making his job site look dark, edgy, and brooding, much like the recent white stains he incorporated into the X lo...
Calling all small business owners: Phone calls still matter in 2022
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Calling all small business owners: Phone calls still matter in 2022

By Gabe Freis September 12, 2022 How you manage your phone calls can have a big effect on your business. Don’t like picking up the phone? You’re not alone. A lot of people — including countless business owners — ignore or avoid phone calls.  After all, there are plenty of other ways to communicate with the people you want to reach. But don’t neglect the phone as a channel for growing your business, either.  With the exception of robocalls and solicitor inquires, most calls (92%) represent opportunities — opportunities to win, retain, or lose business, improve perceptions, strengthen connections, and much more. That’s what we learned recently when we started researching Ruby’s first-ever call trends report. We analyzed two years’ worth of phone calls that Ruby had a...
Ux Case study-Automating Outbound Collection calls through Voice-bot for a Micro-Finance Company | by Taranjit Singh Sandhu | Jul, 2022
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Ux Case study-Automating Outbound Collection calls through Voice-bot for a Micro-Finance Company | by Taranjit Singh Sandhu | Jul, 2022

A Voice-bot understands the natural language and interacts with users to remind them about due payments.I work at an IT services company (Simpragma) which aims to revolutionize Contact Centres with their automation expertise built over a decade. The company has built Voicebots, chatbots, social media messenger bots, visual IVR, etc for renowned brands where I have contributed as a user experience designer.This project was done for a leading micro-finance company (we will use the name “B Finance”) which has over 5 million customers. They wanted to automate payment reminder calls as the task is repetitive in most cases. I would take you through the design process of the Collections Voicebot at a glance where some stats might be altered for confidentiality. As we had prior knowledge of B Fina...
Google My Business to Log Recent Customer Calls
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Google My Business to Log Recent Customer Calls

Google My Business is working on a new feature that will allow businesses to see recent customer calls triggered from search results.Google is notifying business owners about this upcoming feature via the GMB. The notification can be seen below:Call history notification in Google My BusinessClicking on Try it out prompts a message saying “You’ll be notified when this feature is available.”AdvertisementContinue Reading BelowCall history in Google My Business is clearly in the early stages of development. But there’s a help page already published where users can learn more about the feature before it launches.Clicking on Learn more links to a help page that reads:“You can use call history to keep track of phone calls from your customers on Google Search and Maps. Your calls are all in one pl...