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The Review Gap: Finding Client Opportunities In Competitor Feedback
SEOs all know how important reviews are as a local SEO ranking factor and decision maker for users. But how many SEOs are actually using the review content to help with their roadmapping and content updates?
Reviews are typically looked at as a reputation task, and the focus is on the quantitative data (number of reviews, star rating, review velocity). The work that’s done with reviews is more reactive, where we make sure reviews are responded to, or we notice that reviews are missing, so we figure out what happened there. While all of that is important, SEOs often forget they are sitting on a goldmine of information that comes directly from users: the review text.
Reviews are where customers who felt very strongly one way or another left their feedback and experience out for the business ...







