Wednesday, March 3Digital Marketing Journals

UX Design Resources | Tools for Voice & Conversation Design | by Chelsea Case | Jan, 2021


Chelsea Case

Voice User Experience and Conversational Design are two of the fields I have found especially interesting while learning about UX Design. They have often been described as the next frontier in user experience design and leave ample space for experimentation. Before talking about tools and tricks, let’s talk about how these two areas are different.

Voice UI Design

Voice interface design uses speech recognition to allow users to engage with technology using voice commands. As the world becomes increasingly fast-paced and information-dense, voice technologies are challenging the dominance of the graphical user interface and can make the experience much smoother. (Definition via UXPin)

Conversation Design

Conversation Design is the process of designing a natural, two-way interaction between a user and a system, via voice or text, based on the principles of human to human conversation. (Definition via Voxgen)

From my research and talking to professionals working in this area, below are some of the tools and resources I have started compiling to help learn about this area myself.

1. The Messenger Rules for European Facebook Pages Are Changing. Here’s What You Need to Know

2. This Is Why Chatbot Business Are Dying

3. Facebook acquires Kustomer: an end for chatbots businesses?

4. The Five P’s of successful chatbots

Photo by Clay Banks on Unsplash

Introducing Alexa Conversations (beta), a New AI-Driven Approach to Providing Conversational Experiences That Feel More Natural

Create Alexa skills in minutes

Your conversational design suite. Design and prototype your next chatbot or voice assistant.

In this course, you will learn about the design methods we recommend you use to develop engaging conversational voice user interfaces (VUI).

Become a Certified Voice Interaction Designer

Easily build flowcharts for conversation design

Innovate and automate fast with AI across Salesforce.

Design, prototype, and build voice apps

Build Natural Language Experiences Enable people to interact with your products using voice and text.

Leave a Reply