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Ux Case study-Automating Outbound Collection calls through Voice-bot for a Micro-Finance Company | by Taranjit Singh Sandhu | Jul, 2022

14Jul

By Taranjit Singh SandhuNo Comments

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Ux Case study-Automating Outbound Collection calls through Voice-bot for a Micro-Finance Company | by Taranjit Singh Sandhu | Jul, 2022

A Voice-bot understands the natural language and interacts with users to remind them about due payments.I work at an IT services company (Simpragma) which aims to revolutionize Contact Centres with their automation expertise built over a decade. The company has built Voicebots, chatbots, social media messenger bots, visual IVR, etc for renowned brands where I have contributed as a user experience designer.This project was done for a leading micro-finance company (we will use the name “B Finance”) which has over 5 million customers. They wanted to automate payment reminder calls as the task is repetitive in most cases. I would take you through the design process of the Collections Voicebot at a glance where some stats might be altered for confidentiality. As we had prior knowledge of B Fina...

Student Review — Voice User Interface Design Course by CareerFoundry | by Shraddha Singh | Dec, 2021

20Dec

By Shraddha SinghNo Comments

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Student Review — Voice User Interface Design Course by CareerFoundry | by Shraddha Singh | Dec, 2021

Me: Alexa, could you write a blog for me, please?Alexa: Blog is spelled, B-L-O-GNever mind. I still love you, Alexa.I published my first blog last month, and WOW! I could have never imagined the love and support it received. Thank you for taking out the time to read and reach out to me. It means the world to me!I had mentioned that enrolling in an online course while waiting for my work permit, has been the best investment so far. So what better than writing about it in this blog. Now, many of you may not connect with this blog as much as you did with my previous one. But we all learn something new from people around us, don’t we?Anyone who stops learning is old, whether at twenty or eighty. Anyone who keeps learning stays young. The greatest thing in life is to keep your mind young.— Henr...

Best Crowd-Sourced Device Testing Platform-Qantily | by Paramjeet Singh | Nov, 2021

13Nov

By Paramjeet SinghNo Comments

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Best Crowd-Sourced Device Testing Platform-Qantily | by Paramjeet Singh | Nov, 2021

Qantily is a product of Nexgen IoT Solutions. Nexgen was established in 2014, in Texas(US). It has come a long way since then with a presence in more than 5 countries and 150 employees. With specialization in OTT and Streaming media, Nexgen is behind some of the most successful OTT platforms globally.What are the most important factors that have to be considered while developing software or a product for a client? Its use-case? Versatility? The back-end code? There can be endless answers to this question.All these features and factors may go in vain if the product doesn’t turn out to be efficient and properly tested for multiple real-time test cases. Hence, it would be correct to say that testing a product is a very significant part of delivering the complete software to the client with no...

A Comprehensive Survey of Existing Chatbot Architectures and Techniques(Part-2) | by Tejwinder Singh

29Jul

By Tejwinder SinghNo Comments

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A Comprehensive Survey of Existing Chatbot Architectures and Techniques(Part-2) | by Tejwinder Singh

To design a chatbot, there exist several techniques and algorithms that are useful to a programmer. Some of these are based on natural language processing techniques and were quite common in the earlier versions of the dialog systems, while others make use of deep neural network techniques. Bradesko and Mladenic [1] and Abdul-Kader and Woods [2] investigated some of the design techniques and algorithms used in Loebner Prize Competition conversational chatbots, some of which are mentioned below:1.Pattern Matching: One of the most widely used techniques for designing chatbots that match the input message with the patterns present in the knowledge database using sentence measurement techniques like bigram methods [3].2. Parsing: This technique takes the user’s message as input and looks for o...

A Comprehensive Survey of Existing Chatbot Architectures and Techniques(Part-1) | by Tejwinder Singh

22Jul

By Tejwinder SinghNo Comments

A Comprehensive Survey of Existing Chatbot Architectures and Techniques(Part-1) | by Tejwinder Singh

In this series of blogs, I will try to investigate various types of dialogue systems or more commonly knows as chatbots that exist and what are some of the design techniques and algorithms used to develop these systems. Since their inception in the 1960s dialogue systems have gained increasing attention due to their ability to streamline conversations between humans and machines. User experience and involvement have become an important factor for the growth of businesses across the globe and dialogue systems are a perfect way to engage a user to enhance their overall experience. Taking this into account this blog will cover the various chatbot architectures ranging from rule-based to generation-based. I will further investigate the social responsiveness of these dialogue systems and how we...