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Ensuring Quality and Security in Outsourced Chatbot Development: Key Considerations | by Ashok Sharma | May, 2023

17May

By Ashok SharmaNo Comments

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Ensuring Quality and Security in Outsourced Chatbot Development: Key Considerations | by Ashok Sharma | May, 2023

Outsourced Chatbot DevelopmentChatbots become increasingly popular in the business world, and many businesses are turning to outsourcing as a way to develop chatbots quickly and cost-effectively. However, ensuring quality and security in outsourced chatbot development can be a challenge. In this article, we will explore some key considerations for businesses to ensure the quality and security of their outsourced chatbot development.Outsourcing chatbot development can provide several benefits to businesses, such as cost savings, access to specialized skills, and faster development times. Outsourcing also allows businesses to focus on their core competencies while the outsourced team takes care of the chatbot development. However, outsourcing chatbot development has potential drawbacks, such...

Creating Conversational Interfaces with React and Natural Language Processing | by Ashok Sharma | May, 2023

13May

By Ashok SharmaNo Comments

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Creating Conversational Interfaces with React and Natural Language Processing | by Ashok Sharma | May, 2023

Creating conversational interfaces has become increasingly important as businesses look to provide more personalized and efficient customer service. One way to achieve this is by using Natural Language Processing (NLP) and React to build conversational interfaces that can understand and respond to user input naturally.Before we dive into creating conversational interfaces with React, let’s first understand what Natural Language Processing (NLP) is. NLP is a subfield of artificial intelligence (AI) that deals with the interaction between computers and humans using natural language. It involves techniques such as tokenization, stemming, and sentiment analysis to extract meaning from text.Tokenization is the process of breaking down text into smaller units, such as words or sentences. Stemmin...

Working & Collaborating with RPA Bots: Top 5 Ways to Succeed | by Ashok Sharma | Jun, 2022

30Jun

By Ashok SharmaNo Comments

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Working & Collaborating with RPA Bots: Top 5 Ways to Succeed | by Ashok Sharma | Jun, 2022

It is easy to get spooked by the fiction of robots taking over the human world when in reality robots being a part of the human workforce is great.Robotic process automation eliminates the barrier of employees’ need of performing mundane tasks and enables them to focus on other productive business activities.Working and Collaborating with RPA BotsIn this article, we are going to discuss the top 5 ways that keep you on the right track for RPA bots collaboration.But first, what are RPA bots?RPA bots are software robots that perform tasks in a digital environment. These bots aim to automate repetitive tasks and therefore, they are also known as the “digital workforce”.In traditional automation tools, software developers have to create a list of actions to automate the tasks and interface to b...

Mercury — a chatbot for Ordering Food using ALBERT & CRF | by Ritvik Sharma | Sep, 2021

9Oct

By Ritvik SharmaNo Comments

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Mercury — a chatbot for Ordering Food using ALBERT & CRF | by Ritvik Sharma | Sep, 2021

We come up with some desired labels for our model.Intent Label : <OrderFood>Slot Labels : <restaurant_name> , <food_name>, <food_type>, <qty>, <O> (<O> means that specific word does not carry much value in the sentence and can be masked or ignored).We create hundreds of sample sentences with labels associated to each word.ALBERT + Conditional Random Field (Joint-ALBERT):We have already learnt that CRFs excel in modelling sequential data. So how does it help Mercury?CRFs essentially help in mapping each word to it’s appropriate label.For example:It can map the number “1” to <qty> denoting quantity.It can map the word “Domino’s” to <restaurant_name>.Great! So if CRFs can do this, why do we even need ALBERT?In our original sentence :“I wou...

10 Reasons No-Code AI Chatbot Is Going to Be Big in 2022 | by Ashok Sharma | Aug, 2021

12Aug

By Ashok SharmaNo Comments

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10 Reasons No-Code AI Chatbot Is Going to Be Big in 2022 | by Ashok Sharma | Aug, 2021

SourceA conversational platform strategy not only entices customers but also ensures an effective solution for employees and partners. Everyone is aware that Chatbots use artificial intelligence to impersonate human conversations.With time, the technology has updated, and it now offers advanced solutions with improved AI-enabled language capabilities. By the year 2022, more than 70% of skilled workers will interact on these platforms daily. AI Chatbots in business is the smartest way to interact with customers.Companies today look at customer satisfaction as a crucial element in conversational AI technology that assumes importance in a skilled manner. As a result, chatbots are a viable adoption to AI, and more than 40% of millennials use chatbots to connect to different businesses.But for ...

Why Do You Need NLP and Machine Learning for Your Chatbot? | by Ashok Sharma | Jul, 2021

19Jul

By Ashok SharmaNo Comments

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Why Do You Need NLP and Machine Learning for Your Chatbot? | by Ashok Sharma | Jul, 2021

SourceWhen you visit any website, you may have noticed that a pop-up usually appears at the bottom right of the screen. It greets you and welcomes you, and offers assistance while you surf the site. This popup is a Chatbot, also known as a Conversational Marketing Chatbot.These Chatbots are one of the best marketing strategies adopted for enhancing the user experience and business growth. Today’s Chatbots are powered by cutting-edge technologies like NLP (Natural Language Processing) and ML (Machine Learning) that enable businesses to leverage automation to conduct smooth interactions with customers in a more human way.Many brands often use regular Chatbots. These bots are built based on decision trees, but fail to impress the consumer, resulting in poor customer experiences. In addition, ...

10 Ways Chatbots are Driving Digital Transformation | by Ashok Sharma | Feb, 2021

3Feb

By Ashok SharmaNo Comments

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10 Ways Chatbots are Driving Digital Transformation | by Ashok Sharma | Feb, 2021

SourceThe digital transformation wave has significantly changed our life. It has made us smarter and now we have started focusing on productivity over profit. We no longer want to waste our time on trivial yet time-consuming things. Instead, we have started automating them and shifting our focus towards things that matter.As a part of this initiative, chatbots have become an incredible part of the corporate culture. You will be surprised to know that over 87% of corporate communications are handled by chatbots alone. Even outside the corporate world, chatbots are helping us become more productive. In fact, It will not be wrong to say that chatbots are the drivers of digital transformation.In this blog, we will talk about 10 ways chatbots are helping in the digital transformation initiative...