Thursday, February 25Digital Marketing Journals

communication

Can A Local Government Chatbot Help Communication With Constituents? | by Stephanie Vautour | Jan, 2021
ai, ai bot, ai chat, ai chatbot, best chatbot, bots, chatbot, chatbot ai, chatbot app, chatbot messenger, chatbot online, chatbot website, chatbot-development, chatbots, communication, conversation with ai, creating chatbots, facebook bot, facebook chatbot, facebook messenger bot, robot chat

Can A Local Government Chatbot Help Communication With Constituents? | by Stephanie Vautour | Jan, 2021

If you’ve ever talked to people who work in a 311 call centre for a city or at the city administration office, you’ll probably have heard at least a few of the most commonly asked questions that they answer every single day. Often, the questions and the answers are simple and relatively quick. Even if each call is only three minutes long, if the same query is answered 30 times in a day, that’s 1.5 hours spent on saying, “Yes, after the holiday weekend, waste pickup services will return to normal schedule.”Imagine how much better city representatives could serve local constituents with more complex issues if they didn’t have to spend 1.5 hours per day on the simplest of questions?AI is quickly becoming more useful, helpful, and secure. It’s something that local governments could benefit ...