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The Evolution of Emotional Chatbots | by XaosPrincess | May, 2021
1. IntroductionWith “COVID-19 disrupting mental health services in most countries” (WHO) “the demand for virtual mental health care is soaring” (Landi). “While many countries (70%) have adopted telemedicine or teletherapy to overcome disruptions to in-person services, there are significant disparities in the uptake of these interventions. More than 80% of high-income countries reported deploying telemedicine and teletherapy to bridge gaps in mental health, compared with less than 50% of low-income countries” (WHO).While the WHO “recommends that countries allocate resources to mental health as an integral component of their response and recovery plans” (WHO), I wonder if the automation of psychological online support might be an effective- and therefore cost-efficient way to meet the increa...
