ai, ai bot, ai chat, ai chatbot, automation, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, conversation with ai, creating chatbots, customer-support, robot chat
If You Are A Small Business Owner, Would You Trust A Robot To Service Your Customers? | by David St Lawrence | Nov, 2022
Most small businesses flourish because of the personal touch that the owners present to their customers. Large firms can maintain a good rapport with their customers by staffing the customer interfaces with personable and competent customer support people.When a company completely replaces people with robots, unrecoverable errors multiply and customer trust vanishes.If you search the internet for “AI Mistakes”, you will find hundreds of them and the reasons are many and they are not going away yet. The majority of the AI disasters are a result of adopting an AI system with no human backup. Management seeks to reduce payroll to improve the bottom line and automates financial transactions with AI systems scanning for signs of fraud.Square has done this and the results are not pleasant. Armed...
