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5 Genius Ways eCommerce Retailers Are Using Chatbots | by Ambit | Jul, 2021

11Jul

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5 Genius Ways eCommerce Retailers Are Using Chatbots | by Ambit | Jul, 2021

As more and more consumers shop online, businesses must find new and innovative ways to improve the buying experience for end customers.One way to do this is with AI chatbots.There is an overwhelming need in the eCommerce world today to automate and streamline tasks wherever and whenever possible. As customer demand increases, you want to make sure that your eCommerce business is doing everything possible to make sure that their interaction with your brand is a memorable one.Chatbots have been heralded as one of the best digital tools for customer service support. Retailers have found that they are also useful to increase eCommerce sales, drive customer engagement, and automate large volumes of customer enquiries.Want to know what some of the best eCommerce chatbot features in 2021 are? He...

The Evolution of Customer Service: Conversational Automation is Your Key to Success | by Ambit | Jun, 2021

The ways customers interact with businesses have drastically changed in previous years.From the early days of face-to-face interactions, phone calls and contact centres, the customer service experience has evolved exponentially.Shifts in consumer behaviour and advancements in technology are both catalysts for change.The traditional methods of customer service are expensive to maintain and no longer meet the demands of modern consumers.Leading businesses are now implementing more automated and cost effective solutions to provide superior customer service experiences. Only the organisations that are willing to adapt to changes in business-consumer dynamics will meet customer expectations and thrive.We look at the way customer service has evolved and what businesses must do to succeed.→ Augme...

5 Common Chatbot Myths Explained. We’ve busted 5 common chatbot myths so… | by Ambit | Apr, 2021

Chatbots are the talk of the town. They’re one of the hottest topics in the technology world today.Like any new technology, much of the fact and fiction gets jumbled up. This leads to a number of myths and misconceptions that sway popular opinion, particularly among decision makers.We set the record straight on 5 of the most common myths about chatbots so you can be confident of deploying one in your business today.A common misconception is that implementing a chatbot requires the availability of a large IT department and highly qualified AI & machine learning experts, solution architects, and data scientists on the company’s side.And this is true… if you are custom building your own chatbot (more on this later).If you partner with a solution provider who knows their stuff, implementin...