Businesses in today’s world thrive by serving their customers and making sure their clients are satisfied. When it comes to customer service, customers value their time and expect quick responses. Chatbots provide the ideal solution in today 24×7 world to service your customer service on the web, mobile, and social media.
There are many ways to create a chatbot, from using a chatbot platform, to hand coding your own solution. In this article we create a bot using Bot Libre, which is a free open source chatbot platform. Bot Libre makes creating a chatbot and connecting it to the web, mobile, and social media easy. No programming is required, and you can train the bot using natural language.
Here you can learn on how to create your own chat bot in 10 easy steps:
Click 1 — Bot Libre
First go to the Bot Libre website.
Click 2 — Sign Up
You can browse and chat with public bots anonymously, but to create your own bot you must create an account by clicking Sign Up. Creating an account is free and easy. To create an account, one only need to enter a unique user ID and a password. Your name and email are optional, if you wish to remain anonymous, you may do so.
Click 3 — Create Account
Click ‘Sign Up’ to create your account.
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Click 4 — Create Bot
To create a new bot click New Bot from browse. You can give your bot a name and description.
The bots you create on Bot Libre belong to you. When you create a bot you can specify the license you wish to share it under.
You can create a bot from the default template, or select one of the other predefined templates. Your bot will start as a clone of the template bot, and replicate its entire memory (brain). You can also fork your own bot, using it as a template to create other bots.
You can add tags to your bot, to help classify it, and help other users find it. Some relevant tags include ‘fun’, ‘business’, ‘help’, and ‘avatar’. The tags are entered as a comma separated list.
You can create either a public bot that will be accessible by other users, or a private bot that will be accessible only by you. You can control the users that can access and administer your bot.
You can choose if you want your bot to learn as it interacts with other users. If you disable learning, then your bot will only learn from its administrator when you ‘correct’ it, from chat logs you upload from the ‘Training & Chat Logs’ page in its ‘Admin Console’, or from AIML and Self scripts you add from the ‘Scripts’ page. Caution should be used in allowing learning, as other users may teach your bot offensive responses. Bot Libre provides a profanity filter, but it cannot catch everything. If you are creating a bot for business, such as for customer service, then you should disable learning.
Click 5 — Create
Click ‘Create’ to create your bot.
That’s it, your done, and we still have 5 clicks left.
You can now chat with you bot by clicking ‘Chat’. To find your bot again click ‘Search’ and search for it in ‘my bots’ (be sure to sign in first).
When you select your bot, you can click ‘Edit Details’ it to change any of its information. You can change your bot’s picture or choose an animated avatar from the ‘Avatars’ page under ‘Admin’. You can also connect your bot to Twitter, Facebook, Telegram, Skype, Slack, Kik, WeChat, email, SMS, Alexa, or Google Assistant.
You can import response lists or chat logs. You can import data from the web and WikiData. You can browse your bot’s knowledge base. If your are technical, you can script your bot using AIML or the Self scripting language.
To link to your bot you can select it and copy its URL from your browser, this is its unique URL, or you can give it its own subdomain. You can also embed your bot on your website or blog, just click on ‘Embed’ and copy the code to your website.
You can also view this video on “How to create your own chat bot in 10 clicks” on YouTube.