Sunday, May 9Digital Marketing Journals

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Testing SMS Chatbots with Botium Box | by Attila Ujj | Mar, 2021
best chatbot, botium, chatbot, chatbot app, chatbot online, chatbot website, chatbots, creating chatbots, robot chat, sms, testing

Testing SMS Chatbots with Botium Box | by Attila Ujj | Mar, 2021

Botium Box offers two methods to test an SMS Chatbot. It can act as a user sending SMS messages, or can interact with the API behind the chatbot. Sending SMS messages looks like an optimal choice because it covers all the stack, but it has a major drawback, the increased costs.For smaller systems sending SMS messages is usually a good decision. It is the all-purpose solution, and it is easier to setup.More complex chatbots can have more sophisticated configuration, API-testing all conversation branches, and SMS based testing for checking performance and availability of the full stack for example.Tip: If your API delivers NLP information like recognized intent and entity, then in case of API testing you can even use NLP Analytics in Botium Box (depending on license).There is no step-by-s...