ai bot, ai chat, ai chatbot, banking, banking-technology, best chatbot, chatbot, chatbot ai, chatbot app, chatbot messenger, chatbot online, chatbot website, conversation with ai, creating chatbots, facebook bot, facebook chatbot, facebook messenger bot, research, robot chat
The need for Chatbots in Banking in a post-COVID-19 world | by Vartika
Banks, which have typically had a heavy offline interaction with customers, today, face challenges to business continuity as employees are stranded in various locations with uncertain return dates. Apart from this, dramatic changes in customer demand are putting banks under huge stress: sharp declines in demand present serious financial challenges to many businesses, while those facing demand surges and resource shortage risk disappointing and disengaging customers. COVID-19 has disrupted operations and will have prolonged impacts on continuity of operations, modes of working, and growth patterns. CIOs need to respond to the crisis with both short- and long-term actions to increase resilience against future disruptions and prepare for rebound and growth.Banks have long had on their agenda ...
