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How to Design and Write a Chatbot in 10 Steps | by Hillary Black
Before you’re ready to have automated conversations with your customers at scale, you should ask yourself — how exactly do you take your idea and turn it into a real chatbot?Here are the 10 steps you should take to go from idea to working chatbot prototype that’s ready to be built.One question that comes up a lot when a business or organization wants to create a chatbot is how exactly do you take your idea and turn it into a real chatbot? Before you’re ready to have automated conversations with your customers at scale, there’s a process of strategy, conversation design, and testing that needs to happen. Here are the 10 steps you should take to go from idea to working chatbot prototype that’s ready to be built.Define the purpose. This is the most important thing to determine for your chatbo...
