Tag: enabled

AI enabled chatbots to create stellar automated customer support experiences | by Table Duck | Jun, 2021

25Jun

By Table DuckNo Comments

ai, ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbots, conversation with ai, conversational-ai, creating chatbots, customer-support, robot chat

AI enabled chatbots to create stellar automated customer support experiences | by Table Duck | Jun, 2021

Chatbots are on the rise and here to help make lives of people and businesses easier. Especially in customer support, chatbots are often used to help answer customer inquiries. However, chatbots are not always as good as we hope them to be. Frustrating and rigid question/answer flows ruin the customer experience and are hurting your brand reputation. Setting up a chatbot can also become very expensive and time consuming.This article helps you to understand the different chatbot degrees for customer support and what pitfalls to be aware of when implementing a chatbot in your customer support.When looking at chatbot and customer support automation, there are two axes you have to look at.The first axis is the degree of humanity in the conversation. On the far left you have chatbots that are v...

Wistia Status – New Accessible Player enabled

28Dec

By WistiaNo Comments

Social Marketing Strategies, social media, social media marketing

Wistia Status – New Accessible Player enabled

Today we have enabled the New Accessible Player for all accounts.Prior to today, these updates had to be enabled via Account Beta flags in your Account Settings. Now, it’s automatically available to everyone!Here’s a rundown of the updates which you can read more about here.Updating our player’s appearanceFirst, we increased the opacity of the control buttons and eliminated the transparency of the progress bar. These changes might seem subtle, but they will make a big difference in the experience for those with limited or low vision. Plus, our new default player is designed to work well with screen readers and other assistive tools right out of the gate.Making accessibility part of your brandAnother change we made was increasing the player’s color contrast. Doing so makes the controls easi...