Wednesday, May 19Digital Marketing Journals

Tag: Chats

How to Win Customers With Personalized Chats? | by Pawan Kumar | Apr, 2021
ai bot, ai chat, ai chatbot, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbots, conversation with ai, creating chatbots, digital-marketing, ecommerce, Marketing, robot chat, sales

How to Win Customers With Personalized Chats? | by Pawan Kumar | Apr, 2021

You walk into a retail store. A salesperson approaches you, asks you questions, tries to understand your needs, and then recommends a perfect product based on your responses.In another case, you go to a shop, and the sales rep directly slaps you with the plethora of products they have at the store.What do you like more?The first case, right?And this is how every customer experience must be personalized, whether it is in-store or via chats!In today’s world, where more and more customers are purchasing online, chats replace physical representatives. Even customers love it! Statistics suggest that nearly 63% of the customers would return to a website that offers chat support.Despite the chat’s popularity, surprisingly, most of the chat conversations are impersonal. However, the brands that...