Firm intelligence is the next data revolution, and organizations today to be successful must gain value from the information it has access. Businesses to achieve productivity, as well as performance enhancements, must have an intention of transformation, as developing an intelligent organization is not possible without a digital transformation plan. Firm intelligence is workforce or organization focused and enables effective collaborative communications between internal as well as external users.
Although several organizations realize the enhancements, digital transformation can bring in to the firm, around 35% of firms still do not plan for digital transformation(1).
Chatbots have proven out to be one of the best digital transformation efforts to transform the way an organization gathers and utilize their knowledge.
Chatbots perform multiple business operations and process a massive chunk of data to deliver relevant answers quickly. A firm employee can have two roles as a manager as well as an assistant on two different portals. Here chatbots play a significant role in understanding access rights and delivering confidential data. Other than retrieving information from portals, a chatbot also makes it possible to write back or reply within the portal.
A chatbot goes through a sense think and act cycle to provide organizations with diversified communication models and conversation flows. Chatbots first collect the data required to complete a task and then thinks (thinking signifies an important essence of AI). Then the final step involves chatbots deciding to respond. These chatbots deliver responses faster than human agents and in a user-friendly manner.
The growing adoption of conversational AI chatbots is empowering enterprises to deliver sophisticated employee experiences. These chatbots have the capabilities and intelligence which are required to meet the present complicated needs of any business, including a vast number of communication channels and 24/7 availability.
Chatbots are one of the best solutions, especially for firms working with multiple data sources. Several firms across verticals are increasingly using AI-enabled chatbots to replace repetitive human work and strengthen their efficiency.
1. 3 Tips for your Voice and Chatbot Program from Gartner’s Customer Service Hype Cycle 2020
2. Deploying Watson Assistant Web Chat in Salesforce Lightning Console
3. Are Chatbots Vulnerable? Best Practices to Ensure Chatbots Security
4. Your Path to AI — An IBM Developer Series
AI-enabled chatbots are changing the way businesses are done by allowing employees to access information from multiple portals seamlessly. With a strong knowledge base, these intelligent chatbots can identify patterns and respond aptly with quality answers. These AI chatbots serve as a front-line virtual agent for firm employees dealing with numerous data sources.
Determining the right chatbot that best fits an organization’s needs and strategy is a crucial step for any firm. A firm may need a chatbot for internal as well as external uses, and creating those intelligent chatbots requires a bot builder platform. One such platform is “KLoBot,” which is a DIY no-code AI chatbot builder platform for any firm.
With KLoBot’s easy drag and drop user interface, a chatbot can be quickly designed for simple as well as complex bot interactions. KLoBot can be configured with several popular channels, including MS Teams, Facebook, Twilio, Slack, and Cortana, among others.
KLoBot is an incredibly intelligent platform that can assist and accelerate a firm’s digital transformation with its intuitive conversational UI. Chatbots built on KLoBot come with skills such as speech to text, language understanding, text analytics, web search, and much more. To know more about KLoBot and the benefits it can offer to your firm, please click here.
The introduction of KLoBot 3.0 allows firms to surface firm intelligence from multiple lines to business data sources and empower remote workers to experience human-like conversations. KLoBot helps firms in developing AI chatbots to perform tasks such as collect, modify, and post information in the line of business systems.
The AI-enabled chatbots build on the KLoBot platform empower organizations to achieve a goal of enhancing business performance across a firm.