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Barge-in for Voice Assistants and Voice IVRs
Photo by Icons8 Team on UnsplashWhat is barge-in?Have you ever wanted to skip ahead and respond to a voice assistant or voice IVR before the bot was finished speaking?Barge-in is the ability for a user to interrupt a voice system, usually through speech, and give it a command or response. This can be useful in many scenarios, such as when a user wants to quickly ask a question or give a direction without having to wait for the system to complete playing back a lengthy prompt (like an IVR menu).Barge-in can be a helpful feature, but it is a double-edged sword and can also be frustrating if a user accidentally interrupts a conversational thread that is already in flight. To avoid this, many systems disable barge-in by default or to set it to only work when a specific keyword is used.If you’r...
