Monday, November 29Digital Marketing Journals

Tag: OneSizeFit

CX Transformation with AI Chatbots is not a “One-Size-Fit All” Approach | by Haptik | Jul, 2021
ai bot, ai chat, ai chatbot, artificial-intelligence, best chatbot, chatbot, chatbot ai, chatbot app, chatbot online, chatbot website, chatbots, conversation with ai, conversational-ai, creating chatbots, customer-experience, nlp, robot chat

CX Transformation with AI Chatbots is not a “One-Size-Fit All” Approach | by Haptik | Jul, 2021

Businesses now realize the need for a customer-centric approach to transforming their customer experience (CX). According to the Zendesk Customer Experience Trends Report 2021, 75 percent of company leaders agreed that the global pandemic accelerated the acquisition of new technologies to get customer-centricity right.But, there are challenges too.Some of the businesses don’t have the systems and technology to segment and profile customers.Some lack the processes and operational capabilities.Some of them don’t have all of the components in place to claim they are customer-centric.Few don’t know what their customers expect and how they want to interact with the business — not the products, features, or revenue model.However, in the digital-first world, social messaging is the dominating ...