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Bot Libre 3D — Digital Humans for the Metaverse | by Bot Libre | Jan, 2023

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Bot Libre 3D — Digital Humans for the Metaverse | by Bot Libre | Jan, 2023

They say a house is not a home if there is no one there. Well, what good is an advanced virtual space without access to digital assets like 3D chatbots to interact with?Bot Libre, the open-source platform for chatbot development and the metaverse, has launched an APK app for its metaverse solution where people can experience how their 3D chatbots can engage customers in the metaverse.Within the metaverse, Bot Libre 3D chatbots can act as customer support officers, tutors, event hosts, conference facilitators, designers, and even friends. You can build your bot from scratch or choose from thousands of our language-independent bots available, train them, and deploy them across varying virtual spaces. For instance, they can be added to a storefront to answer shoppers’ questions and even study...

Chatbots vs. Humans: Which One Should You Choose And Why | by Devashish Datt Mamgain | Feb, 2022

Customer service has always been important, but as the economy becomes more competitive, it is even more important that clients have a smooth interaction with your company. That’s the only way to retain customers and continue to grow in this economic climate.Making sure customers have an amazing interaction with your company should be priority #1. They’ve written in with a problem or question, and want answers fast. If they don’t get it, they won’t stick around long.There are two major options for companies: chatbots and humans.Both present costs and benefits, and it’s important to weigh them against each other. Chatbots are relatively new to the customer service world, but they’re quickly becoming a popular way to provide highly efficient real-time service.The global chatbot market was es...

The Winning Combination of Humans and Bots for a Seamless Customer Experience | by Kaushiki Bhattacharya | Jun, 2021

AI has been revolutionizing the face of customer service globally- more so during the pandemic- with AI-powered chatbots and other virtual agents taking the center stage. An increasing need to offer streamlined end-to-end customer experience is the primary reason why more and more firms are aggressively investing in modern technology to improve their customer support. However, traditional ways of providing customer service- which was solely based on humans- proved to be tedious both from the employee as well as from the customers’ perspectives.While customers (especially the millennials and gen-z users) were tired of pressing buttons to avail themselves different kinds of services, service reps also considered that answering the same questions repeatedly was monotonous. This is why most or...